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Job Description

The Responsibilities of the Role:

• You will monitor Supplier, Destination and VIP-customer performance against pre-set thresholds.
• You will follow-up on quality issues reported by different departments towards suppliers and verify the quality of provided solutions.
• You will investigate billing disputes and suspicious fraudulent traffic on request of the commercial team.
• You will participate in conference calls with VIP customers on technical activities.
• You will analyze quality drops and take appropriate action such as initiating pro-active rerouting, the launch and management of supplier trouble-tickets.
• You will perform pro-active rerouting in close collaboration with market managers and sales managers to maintain an optimized level of cost and selling price.
• You will test new routes in cooperation with traders to improve quality of service levels and possibly optimize the supplier structure.
• You will propose and introduce network and traffic solutions.
• You will propose changes in procedures for other teams and maintain them.
• You will follow up on process improvements.
• Create performance measurements and identify new KPIs to show team performance.
• You will monitor traffic events and coordinate preparation with other technical teams of BICS, assuring good health of all BICS services ( example New Year, summer traffic peaks, Olympic games etc.)
• Any other task(s) as assigned by management.

Skill Requirements:

• You have more than 3 years of experience in Telco Domain.
• A strong understanding of voice domain: calls routing and switching (ISUP/SIP), detailed analysis of codecs and response codes.
• In-depth knowledge of call flows on the international network (roaming cases, MNP, Origin based routing, Is a MUST)
• Experience with identifying of suspicious fraudulent behavior and taking measure to prevent it. Billing chain checks. Fluent in reading signaling, platform and billing CDRs.
• Skills of troubleshooting voice issues and working with switch management interfaces, tracing tools. Statistical analysis is a MUST.
• Knowledge of SS7 stack.
• SMS, SCCP (Location Update, GPRS Location Update) call flows.
• GSM structure.
• DRA, STP functionality.
• Good command of written and spoken English.
• Strong communication skills and flexibility to interact with partners in international environment.
• You have a persistent attitude to solve complex issues and you are solution driven.
• You are a team player and like to share knowledge.
• You are customer oriented and stress resistant.
• Experience in using some of the following tools is an added value : CSG Assure, Empirix tracing ,Wireshark, Splunk, QlikView / Qlik Sense, Sales Force

The Package :

• Base Salary (Negotiable).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.