Operations Manager (English Language Support)
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Job Description
The Position:
- As an Operations Manager, you manage a team who ensures that the top customers of the client are given world class services, high value and post-sales consultative expertise.
- Support and guidance is given to the team so that it enables their success, increases the impact and adoption of clients services and plays a critical role in driving customer retention.
- You manage a team in the context of a partnership between the client and SCICOM and in the context of the client’s global organization (coverage, competence management, business continuity, …).
The Responsibilities of the Role:
- Manage the regional APAC operations team (the competences, the personal development, the performance of the people)
- Motivate the regional APAC operations team by inspiring them (team meetings, team activities, communication …)
- Business escalation.
- HR administration of the people:
- New hire onboarding
- New hire facilities for expat (coordination with Scicom e.g., work permit/VISA, …)
- Performance management:
- Work with client’s Subject/Practice Leaders to provide feedback on evaluations.
- Conduct regular team/1-1 engagements.
- Team discipline and engagement at work
- Collaborate closely with the client & Scicom to ensure optimal working environment for team members in the following areas:
- Hardware & Software requirements (For e.g.: Laptops)
- Facilities Management; including office setup, access management.
- Keeping up to date on client’s Methods and Procedures (For e.g., HR Com & Ben)
- Bridge the understanding between client and Scicom in areas including:
- Being a “Scicom Point of Contact” to understand the client’s directives, the client’s procedures.
- Internal (client) request management (where to go? who to contact at client? escalation follow up)
- Travel organization (coordination with Scicom for the visa, the flights and hotel booking, …)
- Assist to build up and ensure we continue to attract world class talent:
- Guidance with Scicom on ‘right profile to shortlist’
- 1st level CV screening with Scicom
- Pre-interviews or participation in the interviews
Skill Requirements:
- Degree / Industrial engineer (Electronics, IT or Telecom)
- Minimum 3 years’ experience in Mobile Telecom: signaling, messaging, roaming, voice, IP…
- Excellent command of written and spoken English.
- Proven work experience in a similar role.
- A good understanding of operations to be able to identify, assess and manage existing business, processes in operations for continuous improvement
- Demonstrates effective teamwork and people skills to foster constructive working relationship and actively participates in and contributes to cross functional teams.
- Dynamic, highly motivated and a result – oriented team player with good interpersonal skills
- Possess initiative and be able to work independently.
- Ability to work in a fast moving, dynamic work environment.
The Package :
- Base Salary (Negotiable)
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.