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Job Description

The Position:

• The Specialist - Ecommerce Support will be required to provide e-commerce, pre-sales and after-sales support for smartphones and other devices such as tablets, PCs, Modems via e-commerce platforms, chat, email, social media and hotline.
• The position will require you to support the contact center in spoken and written English and Bahasa Malaysia.

The Responsibilities of the Role:

• Provide e-commerce, pre-sales and after-sales support for Huawei smartphones and other devices such as tablets, PCs, Modems via e-commerce platforms, chat, email, social media and hotline.
• Manage complaints and feedback.
• Record customer case details in the applicable systems.
• Work on ad hoc tasks as assigned by the respective line managers.

Skill Requirements:

• Diploma holder or have an equivalent professional qualification in a relevant field of study.
• Proficient in spoken and written English and Bahasa Malaysia.
• Ability to converse in Mandarin is an advantage.
• At least 1 year experience in customer service /e - commerce customer support.
• Ability to use Google Chrome, Internet Explorer.
• Knowledge about mobile technology.
• Knowledge about Android.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Ability to work in a challenging environment.
• Contact Centre Operating Days: Monday – Sunday.
• Contact Centre Operating Hours: 9am - 9pm.
• Work hours: Rotational shifts; 9.5 hrs. inclusive of 1.5 hrs break.
• 5 day week; off days based on roster.

The Package :

• Monthly salary RM 3500
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization coverage

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.