Executive – Customer Service (Email)SHARE
The Responsibilities of the Role:
- Process email enquiries and chat escalations.
- Handle general enquiries, feedback related to Relx’s product and services.
- Engage with customers at various touch points to provide resolution.
- Develop relationships with potential customers while nurturing existing customer relationships.
- Manage customers’ complaints, escalate where necessary and collaborate with various internal stakeholders in order to achieve fair outcomes according to the complaint resolution process.
- Ensure the productivity levels, service standards and customer relations are maintained.
- Maintain complete knowledge of correct maintenance and use of equipment and ensure the equipment is used only as intended.
- Upsell products and services.
- Any other task(s) as assigned by management.
- Diploma/ Degree in any discipline.
- Excellent command of spoken and written English.
- Sales/upsell experience is an advantage.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Contact Centre Operating hours : 24/7
- Rotational shifts.
- 5 day week; off days based on roster.
The Package :
- Attractive Salary (RM 2800).
- Performance Related Allowance on a quarterly basis.
- 15 days Annual leave
- 14 days Medical leave
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.