Executive Customer Service – Email

Job Description

The Responsibilities of the Role:

• Process email enquiries and chat escalations.
• Handle general enquiries, feedback related to Relx’s product and services.
• Engage with customers at various touch points to provide resolution.
• Develop relationships with potential customers while nurturing existing customer relationships.
• Manage customers’ complaints, escalate where necessary and collaborate with various internal stakeholders in order to achieve fair outcomes according to the complaint resolution process.
• Ensure the productivity levels, service standards and customer relations are maintained.
• Maintain complete knowledge of correct maintenance and use of equipment and ensure the equipment is used only as intended.
• Upsell products and services.
• Any other task(s) as assigned by management.

Skill Requirements:

• Diploma/ Degree in any discipline.
• Excellent command of spoken and written English.
• Sales/upsell experience is an advantage.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating hours : 24/7
• Rotational shifts.
• 5 day week; off days based on roster.

The Package :

• Attractive Salary (RM 2800).
• Performance Related Allowance on a quarterly basis.
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.