• Executive – Customer Service (Email)

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    Job Description
    The Responsibilities of the Role:
    • Process email enquiries and chat escalations.
    • Handle general enquiries, feedback related to Relx’s product and services.
    • Engage with customers at various touch points to provide resolution.
    • Develop relationships with potential customers while nurturing existing customer relationships.
    • Manage customers’ complaints, escalate where necessary and collaborate with various internal stakeholders in order to achieve fair outcomes according to the complaint resolution process.
    • Ensure the productivity levels, service standards and customer relations are maintained.
    • Maintain complete knowledge of correct maintenance and use of equipment and ensure the equipment is used only as intended.
    • Upsell products and services.
    • Any other task(s) as assigned by management.


    Skill Requirements:
    • Diploma/ Degree in any discipline.
    • Excellent command of spoken and written English.
    • Sales/upsell experience is an advantage.
    • Possess initiative, able to work independently and as a team.
    • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
    • Contact Centre Operating hours : 24/7
    • Rotational shifts.
    • 5 day week; off days based on roster.


    The Package :
    • Attractive Salary (RM 2800).
    • Performance Related Allowance on a quarterly basis.
    • 15 days Annual leave
    • 14 days Medical leave
    • Medical and hospitalization insurance coverage.


    Experience Required :
    • Entry Level


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.