• First Line Service Engineer (Telecommunications)

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    Job Description
    Responsibilities:
    • Customer Support and customer complaint handling in the B-B environment.
    • Propose and introduce network and telecom traffic solutions.
    • On-line monitoring of the service performance measuring the quality of client’s products.
    • Taking corrective action both proactively and reactively.
    • Identify possible areas of network and process improvements and propose solutions.
    • Work closely with customers and internal resources to effectively manage customer expectations and satisfaction.
    • Any other task(s) as assigned by management.


    Skill Requirements:
    • Degree in electronics, informatics or telecommunication
    • Excellent command of spoken and written English and French.
    • Experience in protocols such as ISUP/MAP/SIP/Diameter/API.
    • Experience in GSM network infrastructure and knowledge of QoS KPI management.
    • Good understanding of IP network and its topology.
    • Possess initiative, able to work independently and as a team.
    • Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.


    The Package :
    • Attractive Salary(negotiable).
    • Performance-related allowance on a quarterly basis for confirmed staff.
    • 15 days of Annual leave.
    • 14 days of Medical leave.
    • Medical and hospitalization insurance coverage.


    Experience Required :
    • Associate.


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.