Customer Service Executive - Airline

Job Description

The Position:

• The Executive –Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
• The position will require you to support the contact centre via telephone calls and emails in spoken and written English and Bahasa Malaysia.

The Responsibilities of the Role:

• Assist with all incoming enquiries pertaining to travel reservations, products, and services.
• Assist with all promotion and marketing campaign enquiries.
• Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
• Assist/undertake any other tasks as assigned by management.

Skill Requirements:

• SPM/STPM/Diploma/Degree or equivalent professional qualification.
• Excellent command of spoken and written English and Bahasa Malaysia.
• The ability to read, write and speak Mandarin is an advantage.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
• Ability to work in a challenging environment.
• Contact Centre Operating Days: Rotational Shifts 24/7

The Package :

• Salary package:
  • During training, RM2,000.
  • Upon Successful Go Live RM2,250.
  • Upon confirmation, RM2,500 + 1 time payout of RM1000.
• Mandarin Language allowance RM 700 (read, write and speak Mandarin) + 1 time payout of RM1000.
• Performance Related bonus on a quarterly basis for confirmed staff.
• Annual Leave 15 days
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.