• Customer Service Executive - Airline


    Job Description
    The Position:
    • The Executive –Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
    • The position will require you to support the contact centre via telephone calls and emails in spoken and written English and Bahasa Malaysia.

    The Responsibilities of the Role:
    • Assist with all incoming enquiries pertaining to travel reservations, products, and services.
    • Assist with all promotion and marketing campaign enquiries.
    • Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
    • Assist/undertake any other tasks as assigned by management.

    Skill Requirements:
    • SPM/STPM/Diploma/Degree or equivalent professional qualification.
    • Excellent command of spoken and written English and Bahasa Malaysia.
    • The ability to read, write and speak Mandarin is an advantage.
    • Possess initiative, able to work independently and as a team.
    • Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
    • Ability to work in a challenging environment.
    • Contact Centre Operating Days: Rotational Shifts 24/7

    The Package :
    • Basic salary: RM 2500 during probation; RM 2800 upon confirmation.
    • Mandarin Language allowance RM 700 (read, write and speak Mandarin)
    • Performance Related bonus on a quarterly basis for confirmed staff.
    • Annual Leave 15 days
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.

    Experience Required :
    • Entry Level

    Location :
    • Kuala Lumpur, WP, Malaysia.

    Employment Type :
    • Full Time.