• Executive – Customer Service (Chat)

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    Job Description
    The Responsibilities of the Role:
    • • Manage chat escalations.
    • • Assist customers with Pre-sales, mid-sales and after-sales issues.
    • • Engage with customers at various touch points to provide resolution.
    • • Develop relationships with potential customers while nurturing existing customer relationships.
    • • Manage customers’ complaints, escalate where necessary and collaborate with various internal stakeholders in order to achieve fair outcomes according to the complaint resolution process.
    • • Ensure the productivity levels, service standards and customer relations are maintained.
    • • Maintain complete knowledge of correct maintenance and use of equipment and ensure the equipment is used only as intended.
    • • Upsell products and services.
    • • Any other task(s) as assigned by management.


    Skill Requirements:
    • • Diploma/ Degree in any discipline.
    • • Excellent command of spoken and written English.
    • • Sales/upsell experience is an advantage.
    • • Possess initiative, able to work independently and as a team.
    • • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
    • • Contact Centre Operating hours : 24/7
    • • Rotational shifts.
    • • 5 day week; off days based on roster.


    The Package :
    • • Attractive Salary (RM 2800).
    • • Performance Related Allowance on a quarterly basis.
    • • 15 days Annual leave
    • • 14 days Medical leave
    • • Medical and hospitalization insurance coverage.


    Experience Required :
    • Entry Level


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.