Executive – Customer Service (Chat)

Job Description

The Responsibilities of the Role:

• • Manage chat escalations.
• • Assist customers with Pre-sales, mid-sales and after-sales issues.
• • Engage with customers at various touch points to provide resolution.
• • Develop relationships with potential customers while nurturing existing customer relationships.
• • Manage customers’ complaints, escalate where necessary and collaborate with various internal stakeholders in order to achieve fair outcomes according to the complaint resolution process.
• • Ensure the productivity levels, service standards and customer relations are maintained.
• • Maintain complete knowledge of correct maintenance and use of equipment and ensure the equipment is used only as intended.
• • Upsell products and services.
• • Any other task(s) as assigned by management.

Skill Requirements:

• • Diploma/ Degree in any discipline.
• • Excellent command of spoken and written English.
• • Sales/upsell experience is an advantage.
• • Possess initiative, able to work independently and as a team.
• • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• • Contact Centre Operating hours : 24/7
• • Rotational shifts.
• • 5 day week; off days based on roster.

The Package :

• • Attractive Salary (RM 2800).
• • Performance Related Allowance on a quarterly basis.
• • 15 days Annual leave
• • 14 days Medical leave
• • Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.