• Executive – Technical Support (English and Japanese Language Support) - Based in Japan

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    Job Description
    The Responsibilities of the Role:
    • Handle general enquiries and feedback from B2B customers via Voice and Emails in relation to telecommunication products and services.
    • Provide solution-oriented and individual assistance related to technical enquiries.
    • Process email inquiries, escalations, and customer complaints on the products and services.
    • Be the one-stop solution to help customers with Pre-sales, mid-sales, and after-sales issues.
    • To capture all relevant caller information and feed it into the CRM.
    • Ensure the productivity levels, service standards and customer relations are maintained.
    • Ensure that daily productivity is achieved.
    • Continually display a very high standard of customer service.
    • Develop relationships with potential clients while nurturing existing relationships with clients.
    • Any other task(s) as assigned by management.


    Skill Requirements:
    • Diploma/Degree or relevant qualification in IT disciplines.
    • Excellent command of spoken and written English and Japanese.
    • Personal Laptop/PC with own internet services and following requirements:
    • Two monitors 24‘‘
    • Workstation (PC/Laptop) Specification: Windows 10 Pro/home i7, 8GB RAM, 500GB SSD.
    • Webcam
    • Headset with noise-canceling
    • Access to Microsoft Office/Teams
    • Chrome & Firefox browser
    • .NET Framework 4.7.2 or above
    • AnyDesk application.
    • Possess initiative, able to work independently and as a team
    • Dynamic, highly motivated, and a result-oriented team player with good interpersonal skills
    • Well-versed in PC hardware and software.
    • Able to work from 9 am-6 pm, Monday to Friday.
    • This position is open to native Japanese nationals based in Japan


    The Package :
    • Attractive Salary (RM 11000)
    • Performance-related allowance on a monthly basis for confirmed staff.


    Experience Required :
    • Entry Level


    Location :
    • Japan.


    Employment Type :
    • Full Time.