Technical Support Executive – ANZ

Job Description

The Position:

• The Executive – Technical Support will be required to manage incoming calls, emails, and chat from customers pertaining to PCs, Laptops, Smartphones, and Electronic products and services.
• The position will require you to support the contact centre in spoken and written English.

Skill Requirements:

• Diploma /Degree in IT-related disciplines.
• Good command of spoken and written English.
• Prior experience in a similar role is an advantage.
• Well-versed in Windows Operating Systems and Windows Office.
• Well-versed in Android software and hardware.
• Possess initiative, able to work independently and as a team
• Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
• Operating Days: Monday-Friday.
• Operating hours: 5 am-6 pm ( following the ANZ hours).
• Rotational shifts.
• Each shift is 9 hours including 1.5 hrs for breaks.
• Foreign nationals are welcome to apply.

The Package :

• Attractive Salary - RM3500 - RM6000.
• Performance-related bonus on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.