Operation Manager (English Language Support)

Job Description

The Position:

• As an Operations Manager, you manage a team who ensures that the top customers of the client are given world class services, high value and post-sales consultative expertise.
• Support and guidance is given to the team so that it enables their success, increases the impact and adoption of clients services and plays a critical role in driving customer retention.
• You manage a team in the context of a partnership between the client and SCICOM and in the context of the client’s global organization (coverage, competence management, business continuity, …).

The Responsibilities of the Role:

• Manage the regional APAC operations team (the competences, the personal development, the performance of the people)
• Motivate the regional APAC operations team by inspiring them (team meetings, team activities, communication …)
• Business escalation.
• HR administration of the people:
  
  • New hire onboarding
  • New hire facilities for expat (coordination with Scicom e.g., work permit/VISA, …)
• Performance management:
  
  • Work with client’s Subject/Practice Leaders to provide feedback on evaluations.
  • Conduct regular team/1-1 engagements.
  • Team discipline and engagement at work
• Collaborate closely with the client & Scicom to ensure optimal working environment for team members in the following areas:
  
  • Hardware & Software requirements (For e.g.: Laptops)
  • Facilities Management; including office setup, access management.
  • Keeping up to date on client’s Methods and Procedures (For e.g., HR Com & Ben)
• Bridge the understanding between client and Scicom in areas including:
  
  • Being a “Scicom Point of Contact” to understand the client’s directives, the client’s procedures.
  • Internal (client) request management (where to go? who to contact at client? escalation follow up)
  • Travel organization (coordination with Scicom for the visa, the flights and hotel booking, …)
• Assist to build up and ensure we continue to attract world class talent:
  
  • Guidance with Scicom on ‘right profile to shortlist’
  • 1st level CV screening with Scicom
  • Pre-interviews or participation in the interviews

Skill Requirements:

• Degree / Industrial engineer (Electronics, IT or Telecom)
• Minimum 3 years’ experience in Mobile Telecom: signaling, messaging, roaming, voice, IP…
• Excellent command of written and spoken English.
• Proven work experience in a similar role.
• A good understanding of operations to be able to identify, assess and manage existing business,processes in operations for continuous improvement
• Demonstrates effective teamwork and people skills to foster constructive working relationship and actively participates in and contributes to cross functional teams.
• Dynamic, highly motivated and a result – oriented team player with good interpersonal skills
• Possess initiative and be able to work independently.
• Ability to work in a fast moving, dynamic work environment.

The Package :

• Base Salary (Negotiable)
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.