• Operations Manager (English Language Support)


    Job Description
    The Position:
    • As an Operations Manager, you manage a team who ensures that the top customers of the client are given world class services, high value and post-sales consultative expertise.
    • Support and guidance is given to the team so that it enables their success, increases the impact and adoption of clients services and plays a critical role in driving customer retention.
    • You manage a team in the context of a partnership between the client and SCICOM and in the context of the client’s global organization (coverage, competence management, business continuity, …).

    The Responsibilities of the Role:
    • Manage the regional APAC operations team (the competences, the personal development, the performance of the people)
    • Motivate the regional APAC operations team by inspiring them (team meetings, team activities, communication …)
    • Business escalation.
    • HR administration of the people:
      • New hire onboarding
      • New hire facilities for expat (coordination with Scicom e.g., work permit/VISA, …)
    • Performance management:
      • Work with client’s Subject/Practice Leaders to provide feedback on evaluations.
      • Conduct regular team/1-1 engagements.
      • Team discipline and engagement at work
    • Collaborate closely with the client & Scicom to ensure optimal working environment for team members in the following areas:
      • Hardware & Software requirements (For e.g.: Laptops)
      • Facilities Management; including office setup, access management.
      • Keeping up to date on client’s Methods and Procedures (For e.g., HR Com & Ben)
    • Bridge the understanding between client and Scicom in areas including:
      • Being a “Scicom Point of Contact” to understand the client’s directives, the client’s procedures.
      • Internal (client) request management (where to go? who to contact at client? escalation follow up)
      • Travel organization (coordination with Scicom for the visa, the flights and hotel booking, …)
    • Assist to build up and ensure we continue to attract world class talent:
      • Guidance with Scicom on ‘right profile to shortlist’
      • 1st level CV screening with Scicom
      • Pre-interviews or participation in the interviews

    Skill Requirements:
    • Degree / Industrial engineer (Electronics, IT or Telecom)
    • Minimum 3 years’ experience in Mobile Telecom: signaling, messaging, roaming, voice, IP…
    • Excellent command of written and spoken English.
    • Proven work experience in a similar role.
    • A good understanding of operations to be able to identify, assess and manage existing business,processes in operations for continuous improvement
    • Demonstrates effective teamwork and people skills to foster constructive working relationship and actively participates in and contributes to cross functional teams.
    • Dynamic, highly motivated and a result – oriented team player with good interpersonal skills
    • Possess initiative and be able to work independently.
    • Ability to work in a fast moving, dynamic work environment.

    The Package :
    • Base Salary (Negotiable)
    • Performance related allowance on a quarterly basis for confirmed staff.
    • 15 days Annual Leave.
    • 14 days Medical Leave.
    • Medical and hospitalization insurance coverage.

    Experience Required :
    • Associate

    Location :
    • Kuala Lumpur, WP, Malaysia.

    Employment Type :
    • Full Time.