Operations - Specialist (English and Korean Language Support)

Job Description

The Responsibilities of the Role:

• Responsible for handling escalation cases and save cost in releasing Lenovo parts.
• Manage all general enquires via calls, chat & email related to PC, Laptops and accessories.
• Manage complaints and feedback from customers.
• Capture all relevant caller information and feed it into the CRM.
• Ensure accuracy of all data included in the CRM.
• Ensure all customer complaints are managed in accordance to set SOP.
• Any other task(s) as assigned by management.

Skill Requirements:

• Degree holder, preferably in IT related disciplines
• Proficient in spoken and written English and Korean.
• Knowledge of ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc.
• Proficiency in a multi-system environment.
• Basic internet and web-based application skills.
• Strong typing and Personal Computer (“PC”) skills.
• Demonstrate an awareness of new software and technology.
• Computer and laptop knowledge.
• Demonstrate Internet navigation and search experience on a computer.
• Understanding of consumer electronics
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
• Contact Centre Operating Days/Hours: Monday-Friday/9am-6pm (local Korean time)
• Malaysian citizens proficient in spoken and written English and Korean are welcome to apply.

The Package :

• Attractive Salary (RM 9000).
• Housing allowance RM 500 (Korean nationals)
• Work Permit organized and paid by company.
• Flight ticket (where applicable) (Korean Nationals).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.