• Operations - Specialist (English and Korean Language Support)


    Job Description
    The Responsibilities of the Role:
    • Responsible for handling escalation cases and save cost in releasing Lenovo parts.
    • Manage all general enquires via calls, chat & email related to PC, Laptops and accessories.
    • Manage complaints and feedback from customers.
    • Capture all relevant caller information and feed it into the CRM.
    • Ensure accuracy of all data included in the CRM.
    • Ensure all customer complaints are managed in accordance to set SOP.
    • Any other task(s) as assigned by management.

    Skill Requirements:
    • Degree holder, preferably in IT related disciplines
    • Proficient in spoken and written English and Korean.
    • Knowledge of ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc.
    • Proficiency in a multi-system environment.
    • Basic internet and web-based application skills.
    • Strong typing and Personal Computer (“PC”) skills.
    • Demonstrate an awareness of new software and technology.
    • Computer and laptop knowledge.
    • Demonstrate Internet navigation and search experience on a computer.
    • Understanding of consumer electronics
    • Possess initiative, able to work independently and as a team.
    • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
    • Contact Centre Operating Days/Hours: Monday-Friday/9am-6pm (local Korean time)
    • Malaysian citizens proficient in spoken and written English and Korean are welcome to apply.

    The Package :
    • Attractive Salary (RM 9000).
    • Housing allowance RM 500 (Korean nationals)
    • Work Permit organized and paid by company.
    • Flight ticket (where applicable) (Korean Nationals).
    • Performance related allowance on a quarterly basis for confirmed staff.
    • 15 days Annual Leave.
    • 14 days Medical Leave.
    • Medical and hospitalization insurance coverage.

    Experience Required :
    • Associate

    Location :
    • Kuala Lumpur, WP, Malaysia.

    Employment Type :
    • Full Time.