Executive Customer Service (English and Japanese Language Support)
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Job Description
The Responsibilities of the Role:
- Handles and resolves customers' issue via email, online chatting tools and phone (inbound).
- Guarantees an unparalleled Customer Service experience and preserve the image of the company.
- Ability to present, persuade and communicate effectively with given job tasks.
- Ensure the customers' questions were fully understood and solved.
- Provide excellent customer service via chats, emails by using the right methods/ tools.
- Customer information management system operation and Translation.
- Use the agreed procedures to handle all chats and emails.
- Excel, Gmail, G-suits operation and management.
- Internal and external support by Skype.
- To escalate any queries or unresolved issues that cannot be completed within the agreed procedures/ processes.
- To proactively identify areas for procedural improvement and make recommendations to the Assistant Manager.
- To undertake any administration tasks delegated by the Assistant Manager.
- Includes 24/7 coverage, so evening and weekend shift potentially work required.
Skill Requirements:
- Required language(s): Japanese (Native) English.
- Good communication and interpersonal skills in Japanese and English.
- Proven customer support/service experience and Excellent Telephone and chat skills.
- Ability to multi-task, prioritize and time management skills.
- Hardworking, punctuality willing to work in shift and responsible.
- Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.
- No work experience required.
- Experience using Microsoft Excel, Word.
- Quality focus and excellent patience.
The Package :
- Attractive Salary (RM 9,000 – RM 11,000).
- RM500 housing allowance for those who qualify.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.