Job Description

The Responsibilities of the Role:

• Provide Technical Support for HONOR smartphones and other devices such as tablets, PCs, Modems, etc via non-voice channels such as chat, social media, and email platforms.
• Mainly handles and answers user questions and inquiries.
• Escalates technical problems/complaints that cannot be resolved within SLA to relevant teams.
• To manage complaints and feedback.
• Performs systematic tracking of escalated problems until they are closed.
• Work on ad hoc tasks assigned by respective line manager.
• Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
• Able to communicate and adapt to different types of customers.

Skill Requirements:

• Graduate from college or above, related professional on electronically is preferred with background in Electronics, communications, economics, management, etc.
• Excellent command of spoken and written English and Mandarin.
• Experience in other mainstream mobile phone manufacturers is an added advantage.
• Contact center experience is preferred.
• More than 3 years of experience using Windows, Windows Office, MS Outlook, Chrome, and Internet Explorer.
• Basic web-based application skills including Internet navigation and search experience on a computer.

The Package :

• Attractive Salary.
• Performance Related Allowance on a quarterly basis.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• You will be required to TYPE THE DATA/INFORMATION shown on the computer screen into the database.
• Earn up to RM13 per hour

Skill Requirements:

• SPM /STPM/Diploma/Degree holders.
• Basic knowledge of English.
• Basic computer knowledge.
• Typing speed: 40wpm.
• Able to work in shifts.
• Workdays: Monday-Saturday.
• Rotational Shift basis

Experience Required :

• Entry Level

Location :

• Menara TA One (KL) OR Mercu MQA (Cyberjaya)

Employment Type :

• Part Time.

Job Description

The Responsibilities of the Role:

• Expatriate Management
• Organize and verify necessary documents for new and renewal employment pass (EP), dependent pass (DP), and social visit pass (SVP) applications submitted through the Expatriate Service Division (ESD), MDEC expats system.
• Handle offboarding procedures for expatriates, including the cancellation of employment pass (EP), dependent pass (DP), and social visit pass (SVP) applications.
• Act as the company representative, coordinating with MDEC Cyberjaya, Immigration Putrajaya, and other authorities on matters such as loss of passport, transfer of endorsement, special pass issuance, overstay clearance, and permissions for work and study.
• Liaise closely with hiring managers to understand their business demands to meet hiring needs in a timely manner.


• Industrial Relations
• Conduct reference checks for internal applications, rehiring, and payroll-related activities. Support processes such as cash advances, promotions, performance reviews, internal transfers, and contract extensions.
• Develop and manage announcements related to government regulations. Assist with company-wide Employee Relations programs and activities, including handling staff grievances and supporting internal communication efforts.
• Issuance of HR letters, including non-confirmation, non-renewal, AWOL, termination, and warning letters, ensuring compliance with the Employment Act 1955, Industrial Relations Act 1967, and company policies.
• Attending and participating in IR activities including handling staff disciplinary issues, conducting investigations, and participating in domestic inquiries.

Skill Requirements:

• Degree in Human Resource Management or equivalent.
• Good command of written and spoken English and Bahasa Malaysia.
• Fresh graduates are encouraged to apply.
• Dynamic, highly motivated and a result - oriented team player with good interpersonal skills.
• Possess initiative and able to work independently.
• Ability to work in a challenging environment.

The Package :

• Attractive Salary.
• Performance Related Allowance on a quarterly basis.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Maintains the health, performance, and tuning of the SIEM platform and coordinates with department stakeholders when new technologies are implemented to ensure appropriate data ingest.
• Experience developing and documenting configuration standards, policies, and procedures for operating, managing and ensuring the security of a SIEM infrastructure.
• Planning, implementing, managing, monitoring, and upgrading security measures for the protection of the organization's data, systems, and networks.
• Monitoring, troubleshooting security and network events.
• Ensuring that the organization's data and infrastructure are protected by enabling the appropriate security controls.
• Thorough understanding of the latest security principles, techniques, and protocols.
• Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols.
• Conducting testing and scans to identify any vulnerabilities in the network and system.
• Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Endpoint Detection and Response (EDR) and other security threat data sources.

Skill Requirements:

• A Degree in computer science or cybersecurity or equivalent from a recognized university or institute.
• At least two years ICT industry experience in configuring, managing, and troubleshooting.
• Interpersonal skills and experience in presenting security incidents.
• Teamwork skills.
• Work experience in a SOC is an added advantage.
• ICT security certifications are an added advantage.
• Good communication skills in English.

The Package :

• Attractive Salary.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Responsible for collaborating with operations and IT teams to ensure reliable services by designing solution architectures. This includes developing ICT blueprints and defining enterprise, infrastructure, data, and solution architectures to align IT systems with business needs.
• Analyzes technology requirements and develops functional specifications. Conducts comparative analysis and competitive bidding when necessary.
• Assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.
• Presents and implements technological alternative to reduce cost, streamline functions, and improve productivity.
• Demonstrate the ability to negotiate and manage both technical and financial terms with service providers and vendors.
• Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.
• Ensures compliance with all software licensing agreements. Manages and safeguards software media and associated licenses.
• Oversees troubleshooting, systems backups, archiving replication and disaster recovery and provides expert support when necessary.
• Works with project teams to help implement Internal Systems.
• Effectively communicates relevant IT - related information to superiors.
• Relays relevant IT - related information to the company in a timely manner.
• Suggests areas for improvement in internal processes along with possible solutions.

Skill Requirements:

• Bachelor’s degree or equivalent in Computer Science or Information Technology/ Information Systems Management encouraged to apply.
• 6+ industry experience with 3 years’ experience of cloud infrastructure and DevOps role.
• Professional Certification in AWS solution and application architect.
• Certification of Azure, Oracle cloud and other related technologies.
• Hands on Experience on Cloud technologies and work on multi-cloud environments.
• Design, Integrate, manage, and support for cloud base solutions.
• Technical knowledge with problem solving and troubleshooting skills.
• Good communication skills in English and Indonesia language – to read, write and speak.
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

The Package :

• Attractive Salary.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Overseeing the daily operations of the SMC team and ensuring that infrastructure, systems, networks and applications are running smoothly.
• Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity for SMC.
• Managing technology vendors and service providers to ensure that the organization's technology needs are met.
• Leading a team of IT professionals and providing guidance and support to ensure that they are meeting SLA and objectives.
• Maintaining a strong understanding of the organization's business needs and working closely with client to ensure that IT is aligned with those needs.
• Ensuring that the organization's IT policies and procedures are up to date and compliant with industry standards and company regulations.
• Keeping up to date with the latest industry trends and developments in IT operations management.
• Assess areas of improvement in SMC on people, process and tool.
• Provide support and guidance to internal team as well as external (client).
• Excellent communications skill in Cantonese, English, Mandarin.
• Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role.
• Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role.
• Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus.
• Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management with all level of staff and customer.
• Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders.
• Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service.
• Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones.
• Ensure SMC comply to the audit, ISO and general compliance and assurance activities.

Desired Certifications:

• ITIL foundation v4
• ITIL specialist v4 certification

Skill Requirements:

• Diploma or Degree holder in Computer Engineering or Information Technology or related disciplines.
• 5-7 years of experience in IT Service Operations Management.
• Experience in ITSM tools (BMC Helix) or any equivalent ITSM tools in the market will be added advantage.
• Technical proficiency and knowledge of IT infrastructure, networks, applications and systems to effectively manage and troubleshoot issues.
• Excellent communication skills to effectively interact with team members, senior management, and other stakeholders.
• Strong leadership skills to effectively manage a team of IT professionals and drive performance.
• Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service or support.
• Driven and able to multi-task, strong time management skills and strong team player.
• Required Language(s): English, Cantonese, Mandarin.
• Cantonese speaking is a must.
• Attractive salary.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.
• Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
• Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
• Responsible for ensuring that the set KPIs are achieved.
• Create a case in ticketing system, monitoring and drive the case until closure.
• To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
• To ensure high levels of customer satisfaction with individual calls.
• If not successful in solving the ticket, forward to the next appropriate level.
• Usage of remote tools (where applicable) to analyze and resolve tickets.
• Ad-hoc tasks such as queue monitoring, light reporting and projects, covering different time zones of regions.

Skill Requirements:

• Required to speak, read and write in English and Korean.
• 1+ years of experience in Client Technical Support roles.
• Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
• Experience within IT Services and Working with Field Service Providers.
• Working Knowledge of Windows Operating Systems and MS Products.
• Attractive Salary.
• Performance related bonus for confirmed staff.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Load warranty & extended warranty entitlement for eligible IP.
• Communicate across multiple functions to accurately load data.
• Create weekly metric charts and focus on metrics to meet delivery performance targets.
• Provide reports, trackers, and part ordering data upon request.
• Coordinate with IP and Contracts team to ensure appropriate timeline is achieved.
• Support ASEAN I team for data attribute update as required by business such us but not limited to record type, Installed at address, serial number, etc.
• Complete and maintain output report to track productivity.
• Primary focus will be to provide support to internal and external customers across ASEAN.
• Interact with different stakeholder and communicate across organization.
• To work on ad-hoc tasks assigned by his/her superior provided that it does not go against the company policy.

Skill Requirements:

• High school Degree in any related disciplines.
• Good command of spoken and written English.
• Prior experiences in a similar role is an advantage.
• At least 1 year contact centre experience is required.
• Oracle knowledge & MS Office Knowledge required.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

The Package :

• Attractive Salary (up to RM4,000)
• Performance Related Allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• This role will be responsible for managing the day-to-day operations for IT Infrastructure Support Services (ISS) teams, ensuring the availability and reliability of systems and networks, managing technology vendors, and processes to improve efficiency and productivity.
• They must ensure the organization's IT support team is at optimum state 24x7x365 availability. IT policies and procedures that are up to date and compliant with industry standards and regulations must be always

The Responsibilities of the Role:

• The primary responsibility is to plan, organize and manage staff and overall operations to ensure stability of the organization’s infrastructure.
• Overseeing the daily operations of the ISS team and ensuring the team is always available to support the IT infrastructure, systems, networks and applications.
• Developing and implementing policies, procedures, and processes to improve IT support operations and increase efficiency and productivity for ISS team.
• Managing technology vendors and service providers to ensure that the organization's technology needs are met.
• The role provides overall expertise in the IT managed services operations functions.
• Leading a team of IT professionals and providing guidance and support to ensure that they are meeting SLA and objectives.
• Participate in scheduled meetings/discussions with client to review team’s overall performance, incidents, problems and etc.
• Maintaining a strong understanding of the organization's business needs and working closely with client to ensure that IT is aligned with those needs.
• Ensuring that the organization's IT policies and procedures are up to date and compliant with industry standards and company regulations.
• Keeping up to date with the latest industry trends and developments in IT managed services operations.
• Drive continuous improvement in ISS team on people, processes and tools.
• Provide support and guidance to internal team as well as external (client).
• Excellent communications skill in Cantonese, English, Mandarin.
• Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role.
• Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role.
• Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus mindset.
• Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management with all levels of staff and customer.
• Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders.
• Demonstrated high performance characteristics through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service.
• Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones.
• Ensure ISS team comply to the audit, ISO and general compliance and assurance activities.

Desired Certifications:

• Various IT infrastructure technology certifications.
• ITIL foundation v4.
• ITIL specialist v4 certification.

Skill Requirements:

• Diploma or Degree holder in Computer Engineering/Information Technology or related disciplines.
• 5-7 years of experience in IT Infrastructure Operations Management or IT Managed Services Operations Management.
• Experience or exposure in various IT infrastructure technology like Wintel, Unix, Linux, Backup, Storage, DBA, Network and Security is a must.
• Experience in ITSM tools in the market will be added needed.
• Technical proficiency and knowledge of IT infrastructure, networks, applications and systems to effectively manage and troubleshoot issues.
• Excellent communication skills to effectively interact with team members, senior management, and other stakeholders.
• Strong leadership skills to effectively manage a team of IT professionals and drive performance.
• Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service or support.
• Driven and able to multi-task, strong time management skills and strong team player.
• Required Language(s): Cantonese, English, Mandarin.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
• Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
• Monitors own “Open Case” workload and drives to closure.

Skill Requirements:

• Required to speak, read and write in English and Khmer.
• Working Knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot Client solutions.
• Effective communication skills at all levels - written and verbal - English and Khmer language.
• Superior customer service skills.
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.
• Attractive Salary (RM4,000 – RM4,500).
• RM500 housing allowance.
• Performance related bonus for confirmed staff.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.
• Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
• Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
• Responsible for ensuring that the set KPIs are achieved.
• Create a case in ticketing system, monitoring and drive the case until closure.
• To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
• To ensure high levels of customer satisfaction with individual calls.
• If not successful in solving the ticket, forward to the next appropriate level.
• Usage of remote tools (where applicable) to analyze and resolve tickets.
• Ad-hoc tasks such as queue monitoring, light reporting and projects covering different time zones of regions.

Skill Requirements:

• Required to speak, read and write in English and Japanese.
• Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
• Experience within IT Services and Working with Field Service Providers.
• Working Knowledge of Windows Operating Systems and MS Products.
• Technical Knowledge of the client (Notebook, Desktop, & Tablets).
• L1 Technical Support: troubleshooting to resolve, service desk handling & coordination.
• Attractive Salary.
• Performance related bonus for confirmed staff.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.
• Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress, ensuring excellent customer service.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.

Skill Requirements:

• Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
• Good communication skills in Vietnamese and English language to read, write and speak.
• Fresh graduate with good English communication skills and personal/working experience in handling computers/laptops or technical issues.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites.
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

The Package :

• Attractive Salary (RM 3,000 - RM 4,000).
• Housing Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services.
• The position will require you to support the contact centre in spoken and written English & language of support (see below)
• Operational hours currently 9am to 6pm Mondays to Fridays(country specific) however, working towards 24/7 in future.

Skill Requirements:

• Degree in IT related disciplines.
• 23 years old and above.
• Excellent command of spoken and written language of support:
• *English only
• *English & Bahasa Malaysia
• *English & Cantonese/Mandarin
• *English & Thai
• *English & Vietnamese
• *English & Tagalog
• *English & Bahasa Indonesia
• *English & Japanese
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Well versed in PC hardware and software.

The Package :

• Attractive Salary
• Performance related allowance on a quarterly basis for confirmed staff.
• Work permit organised and paid for by Company (where applicable)
• Housing allowance provided (where applicable)
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The Executive – Technical Support will be required to manage incoming calls and emails from customers pertaining to Smartphones and Tablets, Routers and Modems.
• The position will require you to support the contact centre in spoken and written English, Bahasa Malaysia and Mandarin.

Skill Requirements:

• Diploma/ Degree in any discipline.
• Excellent command of spoken and written English, Bahasa Malaysia and Mandarin.
• Knowledge of mobile phone electronics, tablets,routers and modems.
• Well versed in Windows Operating Systems and Windows Office.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

The Package :

• Attractive Salary (RM 3200-RM3500).
• Performance Related Allowance.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Internship

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advice and educates customers through combination of experience and guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
• Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
• Monitors own “Open Case” workload and drives to closure.

Skill Requirements:

• Strong language competencies in English language.
• Basic Microsoft Office (Outlook, Words, PowerPoint, and Excel) skills.
• Working Knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot Client solutions.
• Superior customer service skills
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.

The Package :

• Attractive Salary (RM3,800 – RM4,500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• 1. Post Sales Requests management
  • Assisting customers via phone, chat and email to resolve end to end E-Commerce orders issues.
  • Ensuring fast response and resolution to deliver positive customer experience.
• 2. Customer Focused Tasks
  • Assisting with Order re-book and case escalations.
  • Liaise with cross function team to assist customers and improve overall experience.
  • When required, to assist with preparing tracking report for post related issues such as cancellation/re-books.

  Skill Requirements:

  • Strong language competencies in English language.
  • Fresh graduates are also encouraged to apply.
  • Experience in Customer Support related field PC technical knowledge is an added advantage.
  • Ability to prioritize and work in a multi-tasked environment & tight timeline.
  • Excellent internal/external customer communication and negotiation skills.
  • Analytical abilities to the performance trends of incoming calls.
  • Proficient in English and Traditional Mandarin (read, write and speak).
  • Added advantage - Cantonese – If the candidate's proficiency is limited to verbal communication alone, it is still considered acceptable.
  • Good personal computer skills, including Microsoft Office.
  • Superior customer service skills.
  • Able to prioritize in a fast paced, dynamic work environment.
  • Able to problem solve and think laterally.

  The Package :

  • Attractive Salary (RM3,200 – RM3,700).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.

  Experience Required :

  • Entry Level

  Location :

  • Kuala Lumpur, WP, Malaysia.

  Employment Type :

  • Full Time.

Job Description

The Responsibilities of the Role:

• Create immersive educational experiences based on request & requirements provided.
• Collaborate with subject experts, trainers and operational teams to understand their needs, customize course content & obtain content validation.
• Create interactive learning formats such as online activities, scenario-based learning exercises, and engaging e-learning.
• Formulates learning objectives; plans, designs, and develops methods for the assessment and evaluation of training effectiveness.
• Study market trends and suggest/create innovative learning modules to increase participation (interactive training, gamification, AI…).
• Incorporate and build ILT training along with instructor guides, activities & training aids as needed.
• Effectively maintain project and training module status, adhering to committed completion dates.
• Manage course documents in content repository.

Skill Requirements:

• Strong language competencies in English language.
• Degree from a reputed organization.
• Possess at least 3+ years’ experience in training, instructional design, content development, education or related field.
• Experience in course development software (Articulate, Storyline, Vyond, Captivate).
• Concrete verbal and written communication skills.
• Proficiency in Microsoft office especially Microsoft excel, PowerPoint and word.
• Quick learners, flexible with time and candidates who have creative thinking approach.
• Ability to interact with confidence when working with clients and trainers.
• Capability to work in unstructured environment.
• Knowledge of or experience within a BPO/Contact center is an added advantage.

The Package :

• Attractive Salary (RM4,000 – RM5,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
• Escalate intricate issues or complaints to higher-level support or supervisors as needed.
• Develop and retain a profound understanding of the company's products, services, and policies.
• Aid customers in product usage and troubleshoot any related issues.
• Accurately document customer interactions in the company's database or CRM system.
• Uphold high-quality service standards to ensure and enhance customer satisfaction.

Skill Requirements:

• Minimum Diploma in any field (preferably in IT).
• Minimum 1 years’ experience in the call centre industry, a similar role is an advantage.
• Working experience in any technical related fields is an added advantage.
• Excellent command of spoken and written Bahasa Malaysia/English.
• Fresh graduates fluent in Mandarin are encouraged to apply.
• Possess initiative, able to work independently and as a team.
• Ability to work in a challenging environment.
• Contact Centre Operating Days: 9:30am - 5:30pm (Monday - Friday), 9:30am - 12:30pm (Saturday).
• This position is open to locals only.

The Package :

• Attractive Salary for Bahasa Malaysia and English (RM 2800.00).
• Attractive Salary for Bahasa Malaysia, English and Mandarin (RM 3000.00).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Ensure that all customers are attended to within the specified wait time determine by the management.
• Ensure that all applications received through the front desk are invoiced on a daily basis.
• Answer any enquiries from customers regarding education in Malaysia.
• Ensure that all passports/supporting letters received/provided through the front desk is in line with SOPs determine by the management.
• Work closely with internal departments to ensure all escalations received through the front desk are progressing smoothly.
• Handling & vetting urgent cases given by the clients.
• Undertake any other admin tasks assigned by the Assistant Manager or any other superior from Operations as and when required.
• To highlight any system downtime to line manager.
• When the operational situation arises, management will require the agent to stay back and complete all assigned duties.
• Attend daily escalated cases via CRM pertaining to front desk escalations.

Skill Requirements:

• Ability to provide comprehensive and accurate information replies to correspondents.
• Willingness to deliver targets set and ensures there are no backlogs.
• Work under pressure during high volume and ensure there are no backlogs.
• Diploma/Degree holder in any discipline.
• Good command of spoken and written English and Bahasa Malaysia.
• Proficient in MS Office (Word, Power Point & Excel)
• Ability to work in a fast-moving environment.
• Attractive Salary (RM2,500)

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Answers inquiries by clarifying desired information; locating and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• To ensure all cases are logged accurately into CRM.
• To ensure all cases are escalated correctly by following the escalation process.
• Updates job knowledge by participating in quizzes.
• Highlight all urgent cases to the Line Manager for further assistance.
• To seek Line manager assistance whenever is needed.
• Assist customers with any technical issues experienced with website / system and escalate any issues to management appropriately.
• Highlight any downtime or technical issue to the Line manager for further escalation.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
• When operational situation arises, management will require assistance to stay back and complete all assigned duties.

Skill Requirements:

• Ability to provide comprehensive and accurate information replies to correspondents.
• Willingness to deliver targets set and ensures there are no backlogs.
• Work under pressure during high volume and ensure there are no backlogs.
• Diploma/Degree holder in any discipline.
• Good command of spoken and written English and Bahasa Malaysia.
• Proficient in MS Office (Word, Power Point & Excel)
• Ability to work in a fast-moving environment.
• Attractive Salary (RM2,500)

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Comfortable working with SIEM tools and incident handling experience preferred.
• Support and coordinate response to cyber-attacks that threaten assets, intellectual property, networks, and computer systems.
• Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Endpoint Detection and Response (EDR) and other security threat data sources.
• Utilize other analytic tools (NDR, etc.) to identify potential threats to the environment.
• Sound knowledge and practical experience with TCP/IP networking.
• Experience with Linux, Windows, iOS, and Network Operating Systems.
• Knowledge of information technology (IT) security principles and methods (e.g., demilitarized zones, encryption, etc.)
• Knowledge of current threats, vulnerabilities, and recent cyber-attacks.
• Critical thinking and analytical skills.
• Manage security incident/Event tickets.
• Responsible for working in a 24x7 Security Operation Centre (SOC) environment.

Skill Requirements:

• Degree in computer science/cybersecurity or equivalent from a recognized university/institute.
• At least two years of ICT industry experience in configuring, managing, and troubleshooting.
• Interpersonal skills and experience in presenting security incidents.
• Teamwork skills.
• Good written and oral communications skills.
• Work experience in a SOC is an added advantage.
• ICT security certifications are an added advantage.
• Attractive Salary (LKR 110,000 to 140,000).

Experience Required :

• Associate

Location :

• Scicom LANKA Office.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
• To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
• To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
• To recognize the importance of telephone calls as a way of supporting and enhancing our client’s brand.
• To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
• To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
• To undertake any administration tasks delegated by the Assistant Manager.

Skill Requirements:

• Degree in any discipline.
• Excellent command of spoken and written English and Native Persian.
• Proficient in MS Office.
• Customer service oriented preferably with at least 1 year working experience in customer service.
• Display excellent communication, problem solving and people skills.
• Able to work independently as well as a team player.
• Willing to work shifts.

The Package :

• Attractive Salary RM3,500.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• The analysts shall assist the development of the Arion and AI tools to give Customer Support a firm base in relation to quality.
• The analysts shall be daily moderators of automated learning.
• Conduct investigations as and when required.
• Utilize software to notify Operations so there is compliance with quality standards and procedures.
• Create and enable a structure for real-time quality feedback.
• Continue the development and enhancement of the supervised learning machine and user interface.
• Facilitate the change from random scoring to targeted actions.
• Detecting and repairing broken customer journeys.
• Provide Customer Support with actionable insights.
• Includes 24/7 coverage, so evening and weekend shift potentially work required.
• Be professional, fair and disciplined in all areas of the role.

Skill Requirements:

• Degree or Diploma qualification are encouraged to apply.
• Preferably with at least one year relevant working experience.
• Must speak fluent English.
• Telegu and Hindi language – to Speak, Read, and Write is an added advantage.

The Package :

• Attractive Salary (RM 3,500 – RM 4,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Handles and resolves customers' issue via email, online chatting tools and phone (inbound).
• Guarantees an unparalleled Customer Service experience and preserve the image of the company.
• Ability to present, persuade and communicate effectively with given job tasks.
• Ensure the customers' questions were fully understood and solved.
• Provide excellent customer service via chats, emails by using the right methods/ tools.
• Customer information management system operation and Translation.
• Use the agreed procedures to handle all chats and emails.
• Excel, Gmail, G-suits operation and management.
• Internal and external support by Skype.
• To escalate any queries or unresolved issues that cannot be completed within the agreed procedures/ processes.
• To proactively identify areas for procedural improvement and make recommendations to the Assistant Manager.
• To undertake any administration tasks delegated by the Assistant Manager.
• Includes 24/7 coverage, so evening and weekend shift potentially work required.

Skill Requirements:

• Required language(s): Japanese (Native) English.
• Good communication and interpersonal skills in Japanese and English.
• Proven customer support/service experience and Excellent Telephone and chat skills.
• Ability to multi-task, prioritize and time management skills.
• Hardworking, punctuality willing to work in shift and responsible.
• Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field.
• No work experience required.
• Experience using Microsoft Excel, Word.
• Quality focus and excellent patience.

The Package :

• Attractive Salary (RM 9,000 – RM 11,000).
• RM500 housing allowance for those who qualify.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Managing the ICT architecture team and working closely with the operations and business technology teams.
• Provides technical supervision to the technology teams; supervises other staff as directed; annually updates technology job descriptions; completes technology staff evaluation.
• Analyze technology requirements and develops functional specifications, conducts comparative analysis and competitive bidding when necessary.
• Assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.
• Presents and implements technological alternative to reduce cost, streamline functions and improve productivity.
• Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.
• Ensures compliance with all software licensing agreements, manages and safeguards software media and associated licenses.
• Oversees troubleshooting, systems backups, archiving and disaster recovery and provides expert support when necessary.
• Works with project teams to help implement Internal Systems.
• Effectively communicates relevant IT - related information to superiors.
• Relays relevant IT - related information to the company in a timely manner.
• Suggests areas for improvement in internal processes along with possible solutions.

Skill Requirements:

• Master’s or Bachelor’s degree or equivalent in Computer Science or Information Technology/ Information Systems Management are encouraged to apply.
• Good communication skills in English language – to read, write and speak.
• Knowledge of project management and planning skills.

The Package :

• Attractive Salary (RM 6,500 – RM 7,500)
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Develop detailed, comprehensive, and well-structured test plans and test cases.
• Play the role QA Engineer: Design, develop, and execute automated test cases using Puppeteer framework or any other similar tools.
• Identify and report issues found in a detailed manner, then verify those issues when resolved.
• Execute manual testing if required and need to plan and perform regression testing.
• Review and analyse requirements, specifications, and technical design documents, providing timely feedback.

Skill Requirements:

• Basic requirements:
  • Bachelor’s degree or an equivalent professional qualification in a relevant field of study.
  • Experienced in Jira, Jenkins, Bitbucket, Teams.
  • Experienced in Test Automation tools such as Puppeteer or any other tool.
  • Experience in developing scripts against restful web services.
  • Ability to work with minimal supervision and to meet deadlines.
  • Have a positive and enthusiastic outlook with a ‘can do’ attitude.
• Communication:
  • To effectively communicate relevant information to superiors.
  • To deliver engaging, well-organized, and informative presentations.
  • To escalate/verify issues in a timely fashion.
• Technical Knowledge:
  • Automating the test cases using the Puppeteer framework or any other.
  • Experience in Agile Methodologies and tools – JIRA, Confluence, and Bitbucket.
  • Experience with Magento applications and their automation will be an advantage.

The Package :

• Attractive Salary (RM 4,000 – RM 6,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.
• Working Location: Menara TA One, Kuala Lumpur.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Handle general enquiries and feedback from B2B customers via Voice and Emails in relation to client product and services.
• Provide solution-oriented and individual assistance related to technical enquiries.
• Process email inquiries, escalations and customer complaints on the products and services.
• Be the one-stop solution to help customers with Pre-sales, mid-sales, and after-sales issues.
• To capture all relevant caller information and feed it into the CRM.
• Ensure the productivity levels, service standards and customer relations are maintained.
• Ensure the daily productivity is achieved.
• Continually display a very high standard of customer services.
• Develop relationships with potential clients while nurturing existing relationships with clients.
• Any other task(s) as assigned by management.

Skill Requirements:

• Diploma/Degree or relevant qualification in Business/ IT.
• Excellent command of spoken and written English and Japanese.
• Personal Laptop/PC with own internet services and following requirements: -
• Two monitors 24‘‘
• Workstation (PC/Laptop) Specification: Windows 10 Pro/Home i7, 8GB RAM, 500GB SSD
• Webcam
• Headset with noise-cancelling
• Access to Microsoft Office/Teams
• Chrome & Firefox browser
• .NET Framework 4.7.2 or above
• AnyDesk application
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Well versed in PC hardware and software.
• This position is open to native Japanese nationals based in Japan.
• Work Days/Hours: 9am - 6pm, Monday to Friday.

The Package :

• Attractive Salary

Experience Required :

• Associate

Location :

• Japan.

Employment Type :

• Full Time.

Job Description

The Position:

• The role is responsible for design, development of dashboards, reporting sources from MTSA, LUDP, SLQ & various production systems. This position will collaborate with Business stakeholders, leaders and subject matter experts to design, develop and support all kinds of data or report requests. This position will also gather requirements, performance analysis and translate business reporting requirements into Report or Dashboard view. Ability to create SQL DB from scratch for the analytics dashboards.

The Responsibilities of the Role:

• Gather and understand business requirements to set functional specifications for reporting applications.
• Develop automated reports and dashboards using various reporting tools.
• Utilize strong business application knowledge like PowerBI, SQL, SAP, Qlik, and Excel to quickly combine datasets in order to produce data mashups.
• Creating reports via Power BI/ Qlik tool automation for the dashboard, reports
• Collecting requirements for projects, reports, etc.
• Business Analysis - 50%
• Reports and Ad-hoc request - 50%

Skill Requirements:

• 3 to 5 years of relevant experience
• Minimum 2 years' experience in data analytics, database or a quantitative field
• Ability to write complex SQL queries & knowledge of Qlik, PowerBI (Analytic Tools), Microsoft Excel
• Possess strong knowledge of source data along with the ability to unravel existing reporting logic back to their source systems. Good problem solving skills.
• Strong knowledge of relational, analytical and multi-dimensional database architectures.
• Strong application development, including visualization, parameters and support optimization.
• Advanced analytical with the ability to understand business and technical functions, processes.
• Good programming skills for database management and general software

The Package :

• Attractive Salary (RM 3,500 - RM 4,500).
• Performance related bonus on a half yearly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• ICT department is responsible for planning and managing the Security Operation Centre (SOC) for the group and external clients providing 24x7 SOC support.

The Responsibilities of the Role:

• Maintains the health, performance, and tuning of the SIEM platform and coordinates with department stakeholders when new technologies are implemented to ensure appropriate data ingest.
• Experience developing and documenting configuration standards, policies, and procedures for operating, managing and ensuring the security of a SIEM infrastructure.
• Planning, implementing, managing, monitoring, and upgrading security measures for the protection of the organization's data, systems, and networks.
• Monitoring, troubleshooting security and network events.
• Ensuring that the organization's data and infrastructure are protected by enabling the appropriate security controls.
• Thorough understanding of the latest security principles, techniques, and protocols.
• Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols.
• Conducting testing and scans to identify any vulnerabilities in the network and system.
• Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Endpoint Detection and Response (EDR) and other security threat data sources.
• Comfortable working with SIEM tools and incident handling experience preferred.
• Support and coordinate response to complex cyber-attacks that threaten assets, intellectual property, networks and computer systems.
• Working in a dynamic environment.
• Monitors and analyzing the security threats and attacks.

Skill Requirements:

• Degree in computer science/cybersecurity or equivalent from a recognized university/institute.
• At least two years ICT industry experience in configuring, managing, and troubleshooting.
• Interpersonal skills and experience in presenting security incidents.
• Good command of spoken and written English.
• Work experience in a SOC is an added advantage.
• ICT security certifications are an added advantage.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

The Package :

• Attractive Salary (RM 6,000)
• Performance Related Bonus
• Structured Career Progression
• Training and Development opportunities
• Annual Leave 15 days
• Medical Leave 14 days
• Medical and Hospitalization coverage

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Contact Huawei consumers via Outbound calls to enhance their user experience.
• Making Outbound calls for new product owners, Happy Calls for dissatisfied customers and Crisis case customers, repeated customers and flagship product users.
• Manage complaints and feedback from customers.
• Escalate and highlight feedback that are serious in nature to Person In Charge.
• Record call details in the applicable systems for tracking purposes.
• Work on ad-hoc tasks assigned by respective line manager including handling of mystery calls, test calls and surveys.
• Meet daily target set by management by performing number of outbound attempts, success rate, timely follow up calls and customer satisfaction.
• Excellent verbal communication skills, persuasive, and friendly personality.
• Good reading skills, attentive and good understanding skills; able to identify issues quickly and usage of appropriate probing skills.
• Good writing skills, excellent grammar, structure, and attention to detail.

Skill Requirements:

• Diploma holder or have an equivalent professional qualification in a relevant field of study.
• Proficient in spoken and written English, Bahasa Malaysia and Mandarin.
• At least one-year experience in escalation/dispute handling team.
• At least 2 years’ experience in customer service.
• Ability to use Google Chrome, Internet Explorer.
• Knowledge about mobile technology and other digital applications.
• Knowledge about Android and other phone software mechanisms.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Ability to work in a challenging environment.
• Contact Centre Operating Days: Monday – Sunday.
• Contact Centre Operating Hours: 9am - 9pm.
• Work hours: Rotational shifts; 9.5 hrs. inclusive of 1.5 hrs break.
• 5 day week; off days based on roster.

The Package :

• Monthly Salary RM4,000
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization coverage

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The key objective of the role is to handle all the post-sales queries of customers from Korea regarding their online web order issues and escalations.
• The post sales executive will also provide support on new projects and initiatives designed to improve Customer Satisfaction and the overall post sales targets.

The Responsibilities of the Role:

• Manage all general enquires via calls, Chat & Email related to PC, Laptops and accessories.
• Manage complaints and feedback from customers.
• Own and resolve day-to-day sales issues as highlighted by customers.
• Act as a first point of contact for post sales customers, ensuring communications are actioned in a timely and effective manner.
• Provide regular and accurate post sales related information to customers.
• Maintain governance and audit processes targeted for Post Sales.
• Manage cancellation request, return/refund request, lead time inquires and assisting customer with other inquiries relating to post sales.
• Ensure accuracy of all data included in the CRM.
• Ensure all customer complaints are managed in accordance to set SOP.
• Proactively identify and act upon opportunities related to customer experience and satisfaction of Post sales customers.
• Any other task(s) as assigned by management.

Skill Requirements:

• Degree holder, preferably in IT related disciplines
• Proficient in spoken and written English and Korean.
• Minimum 2 years related post sales experience.
• Sales/service experience in retail, sales, service or other “helping” business (preferred).
• PC industry knowledge is an advantage.
• Experience supporting customers in a customer facing environment.
• Demonstrate ability to take ownership of customer issues and follow-up with customers to ensure a successful resolution and delightful experience.
• Attention to detail with customer and case documentation.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
• Contact Centre Operating Days/Hours: Monday-Friday/9am-6pm (local time)
• Malaysian citizens proficient in spoken and written English and Korean are welcome to apply.

The Package :

• Attractive Salary (RM8000 - RM9000).
• Housing allowance RM 500 (Korean nationals)
• Work Permit organized and paid by company.
• Flight ticket (where applicable) (Korean Nationals).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Managing, designing, implementing, and troubleshooting of complex enterprise networking and communication architecture.
• Managing new projects through complete network design and setup which involves IP addresses planning all the way to proposing and setting up the most appropriate technologies including MPLS, DIA to establish connectivity to branch offices.
• Document the network topology to quickly access information needed to identify the problem cause, rectification and diagnose problems.
• Measure and evaluate network performance and eliminating threats and performance lags using tools such as Cisco Network Admission Control, Solarwinds, PacketShaper and Optimization.
• Undertaking data network fault investigations & troubleshooting in local and wide area environments, using information from multiple sources and reporting network operational status by gathering and prioritizing information and managing projects.
• Provide technical guidance and support to local business units to ensure smooth functioning of IT operations at the local and international branch. Work with various stakeholders in the region and HO and set priorities to the implementation and roll out of IT Services in the region.
• Maintaining network inter-devices security by utilizing technologies such as VLANs, Access Control Lists, port security and policy-based routing on layer 3 network switches.
• ISO & ISMS Documentation, ISMS technology recommendation implementation, ISMS recommendation continuity, SOP adherence.

Skill Requirements:

• A degree in computer science / equivalent from a recognized university.
• Cisco Certifications CCNP/CCNA/CCDA.
• At least five years’ industry experience in configuring, managing and troubleshooting enterprise class networks.
• In-depth knowledge of network topology, protocols, configurations hands-on especially those used by the company.
• Interpersonal skills and experience in presenting.
• Problem solving and project management experience.
• Teamwork skills.

The Package :

• Attractive Salary.
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• To attend to escalation cases of a second level nature and to demonstrate such proficiency in their resolution as a Subject Matter Expert (SME).
• To attend to follow up or escalate customer support calls, chat sessions & email interactions on behalf of client and to ensure such service delivery as may be required by customers.
• To identify, segregate and resolve customer support requests in a systematic and precise approach as to ensure end-to-end resolution of customers’ issue.
• To address customer (client product end-user) complaints using appropriate service empowerment as may be defined by line management.
• To ensure all service support interactions including customer details are updated onto the CRM.

Skill Requirements:

• Technical aptitude (computer literate, able to quickly learn new applications).
• Familiarity with windows /android software and hardware.
• Strong first-level technical troubleshooting acumen.

Work Experience:

• 1-year experience in handling wireless product related inquiry and troubleshooting is required.
• Prior contact centre experience for 2 year is required, with related industry know-how.
• At least 1.5 years’ experience in computer hardware/software, including hardware support and operating system troubleshooting, positive performance reviews and previous employer references.
• Strong verbal applicable language skills – native or near native / minimal accent impact.
• Demonstrate ability to take ownership of customer issue and follow-up with customer to ensure a successful resolution and delightful experience.
• Attention to detail with customer and case documentation.

Qualification:

• Must possess at least a Diploma or a Bachelor’s degree in Computer Science/ Information Technology or equivalent.
• Technical SME (Subject Matter Expert Certifications) in, Hardware, Network Switching, Routing & Security (Firewalls...Etc.).

The Package :

• Basic salary RM3700.
• Performance Related bonus on a quarterly basis for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.