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    An Exciting and Meaningful Career Awaits You!

    There are jobs, and then there are careers at Scicom. Say hello to an opportunity to challenge yourself and learn new skills. A chance to work as part of a diverse, international team. The prospect of being able to shape the ever-changing BPO/digital landscape.

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Current Openings

For any/all job enquiries please send your resume/CV to hr.recruitment@scicom.com.my and a member of our team will be in touch!

Manager - SOC

Manager - SOC
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Job Description
The Responsibilities of the Role:
  • Build, develop and design required competencies and skills of training members: SOC Analysts / Engineers, Operators and Technicians.
  • Manage 24x7 Security Operation Center.
  • Administer, develop, improve and own SOC processes and procedures, ensuring effective operations.
  • Coordinate with stakeholders and other delivery practices to address, follow up and resolve security issues as part of the escalation matrix and customer delivery process.
  • Work with various delivery teams to ensure toolsets used to detect infrastructure security events are deployed on all necessary platforms.
  • Develop and plan out the necessary technology asset roadmap and direction for the SOC.
  • Constantly review existing methods and approaches, addressing any communication or process gaps.
  • Overseeing SOC activities and Providing performance reviews to the SOC team.
  • Deep knowledge of security concepts like cyber-attacks and techniques, threat vectors, risk management, incident management etc.
  • Analyze and proactively respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Endpoint Detection and Response (EDR) and other security threat data sources.
  • Prepare training programme for Security Analyst and conduct knowledge sharing sessions for Security Analyst.
  • Efficient team incident response capabilities and leadership.
Skill Requirements:
  • A degree, post graduate diploma or MSc in computer science from a recognized university/institute.
  • Knowledge of the following technical SOC skills: incident response, log analysis, TCP/IP, network traffic analysis, anti-virus/malware, intrusion detection/prevention, packet analysis techniques, event correlation and event triage.
  • Background in Cyber Security, Computer Sciences, Engineering, Information Technology.
  • Minimum 8 years’ experience working in an IT environment with focus on Information Security.
  • At least 3 years of directly related practical experience and demonstrated ability to carry out the functions of the job in SOC.
  • Extensive experience in addressing security policy, compliance, privacy and regulatory issues.
  • Certifications and experience of Security Information Event Management (SIEM).
  • Other certifications such as CISA, CISM, CRISC, GCIH, CISSP are an added advantage.
The Package :
  • Attractive Salary (RM10,000).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Mid-Senior Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

IT Incident Manager

IT Incident Manager
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Job Description
The Responsibilities of the Role:
  • Always on top of any major incident and oversee the entire process from detection to resolution.
  • Facilitate bridge calls with relevant teams during major incidents and potential critical issues.
  • Maintains quality handling of Jira tickets, from creation to closure.
  • Constant follow up on open tickets as necessary.
  • Facilitate the PIR or Post Incident Review and write the Incident Report.
  • Awareness on any production activities and understand the impact of all project deployment and change implementation on both technical and business KPIs.
  • Engage leads and managers in constantly driving continuous improvement on their teams.
  • Work closely with Application Support to quickly identify issues that need to be escalated to the development or technical teams.
  • Ensure concise and accurate incident advisories are sent on time.
  • Ensure timely updates to the Senior Management about the progress of the major incidents.
  • Maintain Global Maintenance Policies in Coordination with the Change implementation team in the Event Management System to suppress alerts during scheduled or emergency maintenance.
  • Recommend or work with managers and leads to create, update or maintain Alert Policy or Rules in Event Management System depending on the integration and their triggers/priorities.
  • Coordination of major and minor incident investigations using JIRA.
  • Service Management and different ticketing platforms of provider partners.
  • Provide proper handover about the issues and activities that the next shift needs to be aware of.
  • Enforcement of Code of Conduct perform administrative duties of Team Lead
Skill Requirements:
  • Bachelor’s degree in computer science or any related technical field.
  • Relevant experience in Incident Management, Change and Problem Management Process.
  • Experienced in ITIL methodologies, end-to-end support and/or related practice. Background in communication tools and platforms i.e. Slack, Statuspage, Skype and others.
  • Experience working with event management systems and network/infrastructure/application monitoring tools.
  • Be highly proactive, self-motivated, and able to work on own initiative, and independently.
  • Ability to manage a challenging workload, whilst working quickly and precisely under pressure.
  • Exceptional business communication skill in speaking and writing.
  • Able to work in a fast-paced multi-cultural environment.
  • Possess people management and organizational skills.
  • Critical thinker and provide sound judgment in every situation.
The Package :
  • Attractive Basic Salary.
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Mid-Senior Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive - Customer Service (English and Vietnamese Language Support)

Executive - Customer Service (English and Vietnamese Language Support)
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Job Description
The Responsibilities of the Role:
  • Represent the client professionally in all communications with customers, whether through phone, email, chat, walk-ins, or social media, ensuring clarity, professionalism, and a positive experience.
  • Provide timely responses to customer comments, complaints, and inquiries, ensuring issues are addressed and resolved effectively within set KPIs.
  • Collaborate with other teams to investigate and resolve customer complaints, providing solutions that meet or exceed customer expectations.
  • Handle machine returns and refunds in accordance with established procedures and guidelines, ensuring fairness and compliance with business standards.
  • Manage social media messages, comments, and cases (e.g., DOA, SG OBF) to enhance the company’s online presence and reputation.
  • Ensure customer claims and complaints are handled fairly and resolved within agreed timelines.
  • Analyze and measure the effectiveness of existing processes and call-handling procedures, recommending improvements to increase productivity and customer satisfaction.
  • Provide necessary reports to the management team within agreed timelines, helping to track performance and support strategic decision-making.
  • Lead or contribute to ad hoc customer experience (CX)-related projects as assigned by management, driving initiatives that improve the overall customer experience.
Skill Requirements:
  • Degree, Diploma, or an equivalent professional qualification.
  • Excellent command of spoken and written English & Vietnamese language.
  • A high degree of integrity and professionalism with leadership traits
  • Dynamic, highly motivated, and result oriented team player with good interpersonal skills.
  • Ability to work in a challenging environment with good initiative and able to work independently.
  • Working hours (24/7 rotational shift)
The Package :
  • Attractive Basic Salary.
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Entry Level
Location :
  • Level 3, Towers A & B, Uptown 5, 5, Jalan SS21/39, Damansara Uptown, 47400 Petaling Jaya, Selangor.
Employment Type :
  • Full Time.

Junior Service Delivery Manager

Junior Service Delivery Manager
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Job Description
The Responsibilities of the Role:
  • The list outlines the core responsibilities of the Service Delivery Manager (SDM); however, the scope may vary based on the agreed service offerings, contractual obligations, or evolving business requirements.
  • Single Point of Contact (SPOC) for Technical Escalations
    • Act as the designated escalation manager for Major Service Agreement (MSA) customers, ensuring effective communication and resolution of critical technical incidents.
  • Incident & Problem Management Support
    • Take ownership of service escalations (both technical and non-technical) and engage relevant Lenovo teams to drive prompt resolution, aligning with Incident Management and Problem Management processes.
  • Service Transition & Onboarding
    • Oversee customer onboarding, ensuring new clients are effectively transitioned into services per the Service Transition framework and Statement of Work (SOW) commitments.
  • Service Assurance & Customer Retention
    • Monitor and improve customer retention by proactively managing service performance, addressing issues, and enhancing customer satisfaction through Continual Service Improvement (CSI) initiatives.
  • Proactive Service Monitoring & Reporting
    • Enhance continual service improvement by leveraging automation and maximizing the utilization of existing tools to optimize process efficiency and effectiveness.
    • Conduct proactive trend monitoring and manage dashboards effectively, coupled with regular reviews of case management. Take targeted actions to boost efficiencies and identify opportunities for enhancing dashboard functionality and system automation, supporting continuous improvement in service management.
    • Conduct regular customer health assessments and service performance reviews to proactively address risks and ensure service stability, aligning with Service Level Management (SLM) practices.
  • Major Incident & Escalation Management
    • Track, manage, and coordinate the resolution of customer-reported escalations, ensuring adherence to Major Incident Management procedures.
  • Customer Relationship Management & Advocacy
    • Act as a customer advocate, fostering strong relationships and driving continuous service improvement through feedback mechanisms and customer engagement strategies.
  • Service Reporting & Governance (MBRs & QBRs)
    • Facilitate Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) by collaborating with the Managed Services Customer Team (MSCT) and Service Management Office (SMO) to present accurate service performance data.
  • Knowledge Management & Customer Training
    • Provide customer training and education, ensuring they maximize service value through Knowledge Management best practices and resource availability.
  • Incident Resolution & Service Restoration
    • Ensure swift and effective incident resolution through coordination with technical teams, following Incident and Service Request Management protocols.
  • Customer Experience (CX) Management
    • Own and drive Customer Experience (CX) initiatives, performing regular CX analysis, implementing improvement actions, and tracking service enhancements through Service Review Meetings.
  • Customer Feedback & Continual Service Improvement (CSI)
    • Collect and analyze customer feedback to identify areas for service enhancement, feeding insights into the CSI Register for continuous improvement initiatives.
  • Service Transition & Operational Readiness
    • Collaborate with the Transition Team to define and approve hardware process reviews in alignment with SOW requirements and Service Transition best practices.



Skill Requirements:
  • Bachelor’s degree in IT, Computer Science, Business Management, or a related field.
  • 5+ years of experience in IT service management, service delivery, or customer support roles.
  • Experience in handling technical escalations and incident/problem management.
  • Previous experience in managing customer relationships and improving customer satisfaction.
  • Experience in conducting service reviews such as Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
  • Background in working with Managed Services, OEM support, or cloud service providers.
Skills :
  • Technical Knowledge: Understanding of IT infrastructure, cloud computing, and managed services.
  • Incident & Problem Management: Ability to manage escalations, troubleshoot technical issues, and drive solutions.
  • Service Monitoring & Reporting: Experience in using dashboards, automation, and trend analysis for continuous service improvement.
  • Customer Relationship Management: Strong skills in handling customer feedback, advocating for customer needs, and driving retention.
  • Governance & Compliance: Familiarity with IT service management frameworks and compliance regulations.
  • Communication & Stakeholder Management: Excellent verbal and written communication skills for engaging with both technical teams and clients.
  • Leadership & Decision-Making: Ability to lead service teams, manage major incidents, and ensure operational readiness.
The Package :
  • Attractive Salary (RM7,000 – RM8,000).
  • Housing Allowance (RM500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Assistant Manager - Internal Audit, Risk and Compliance

Assistant Manager - Internal Audit, Risk and Compliance
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Job Description
The Responsibilities of the Role:
  • The role is accountable to the Manager - of IRC for the provision of risk management, internal audit including information security (ISO27001) audits and compliance related support within Scicom Group.
  • This includes a range of risk management, internal audit and compliance related activities as well as other ad-hoc tasks as may be required.
  • To conduct internal audits including information security (ISO27001) audits, follow up audits and ad-hoc audits and ensure adequate documentation of audit work performed for review by Manager – IRC.
  • To review draft QMS documents from operations and shared services and provide constructive feedback to ensure adequacy of processes and controls in place to address risks as well as alignment to other processes across Scicom.
  • Coordinating, preparing and delivering presentations and workshops to employees within Scicom Group and management on compliance and risk management activities.
  • To handle the management of Quality Management System (QMS) related matters.
  • Liaison with ISO representatives within Scicom, including SES access control management of ISO representatives.
  • Exercise responsibility for the provision of accurate, professional and timely compliance and internal audit related services within Scicom Group, including risk and compliance management, internal control frameworks, systems and processes business continuity management.
  • To work with operations teams to manage the end-to-end external certification such as ISO, ISMS, SCP, etc.
  • Proactively contributes establishment, delivery and maintenance of an efficient and effective risk management, audit and compliance framework and related policies, practices and processes.
Skill Requirements:
  • Bachelor's degree or professional qualification (CISA, CIA, ACCA MIA, CPA and/or other IT audit related professional qualification).
  • Minimum 3 years of IT audit or compliance related working.
  • Knowledge and experience in ISO 27001 Information Security Management System internal audit and ISO 9001 Quality Management System internal audits is mandatory.
  • Knowledge and experience in investigative audit and/or enterprise risk management framework will be an added advantage.
  • Good communication skills, report writing, analytic & interpersonal skills.
  • Demonstrated experience in executing internal audit programs including fieldwork, reporting, review through to sign-off completion.
  • Proven experience in contributing to the review and continues improvement of compliance frameworks, policies, practices and processes.
  • Experience in undertaking complex assignments that have a wide-ranging impact on organizational objectives.
  • Ability to manage and motivate self, work collaboratively in a team environment and across the organization, contribute to a culture of teamwork and take a shared responsibility for achieving results.
  • Demonstrated customers focus with an emphasis on building relationships with all levels of staff and management, managing conflict effectively, understanding and meeting needs, negotiating positive outcomes and providing a value-added service.
The Package :
  • Attractive Salary: Up to RM8,000 per month depending on experience level
  • Performance Related Allowance on a half-yearly basis.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Mid-Senior Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Specialist - AI Transformation

Specialist - AI Transformation
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Job Description
The Responsibilities of the Role:
    • AI Solution Development
      • Design, build, and deploy AI/ML models and applications to solve complex business challenges.
      • Integrate AI solutions with existing systems to enhance operational efficiency and decision-making.
      • Develop prototypes and proof-of-concept (POC) models to demonstrate the viability of AI solutions.
    • Business Process Transformation
      • Collaborate with business stakeholders to identify processes suitable for AI automation and transformation.
      • Create intelligent workflows using AI technologies such as RAG, Large Language Model, Natural Language Processing (NLP), computer vision, and predictive analytics.
      • Evaluate and implement generative AI solutions to enhance customer engagement, content generation, and task automation. 
    • Data Management and Analysis
      • Work with data engineering teams to ensure the availability of clean, structured, and relevant datasets for AI modeling.
      • Conduct exploratory data analysis to extract insights and identify patterns that guide AI initiatives.
      • Maintain and improve data pipelines and real-time analytics systems for AI-based applications.
    • Technical Expertise
      • Implement AI frameworks, APIs, and platforms to accelerate AI solution development.
      • Optimize and deploy AI models into production environments ensuring scalability, reliability, and performance.
      • Stay updated with emerging trends and technologies in AI and recommend their application to the organization.
    • Collaboration and Leadership
      • Work cross-functionally with data scientists, software developers, product managers, and business analysts.
      • Educate and train teams on AI tools, practices, and their benefits.
      • Lead AI workshops and innovation sessions to foster a culture of AI-driven transformation.
    • Compliance and Governance
      • Ensure AI systems adhere to ethical AI practices, data privacy laws, and organizational policies.
      • Monitor the performance of deployed AI solutions and address potential biases or inaccuracies.
    Skill Requirements:
    • Educational Background:
      • Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related fields.
      • Hand-on experience or Certifications in AI/ML frameworks (e.g., TensorFlow, PyTorch) or platforms (e.g., Azure AI, AWS AI, Google AI) are a plus. 

    • Technical Proficiency:
      • Strong knowledge of Generative AI (Open AI, Llama, Mistral), Vector database embedding, Machine Learning, Deep Learning, and Natural Language Processing.
      • Proficiency in programming languages such as Python, R, or Nest.JS.
      • Experience with AI tools and frameworks (e.g., LangChain, LangFuse, TensorFlow, PyTorch, Scikit-learn).
      • Familiarity with cloud-based AI platforms (AWS, Azure, or Google Cloud).
      • Ability to grasp and work with both technical and business concepts.
      • Ability to quickly absorb new concepts and ideas.
      • Excellent analytical skills across the business and technical domains.
      • Ability to effectively communicate verbally and in writing with customers and team members at all levels.
      • Ability to write accurate, clear and concise documentation.
      • Professional approach to responsibility and work management.
      • Self-motivated with ability to work alone, remotely, and with other team members with initiative and minimal direction.
    The Package :
    • Attractive Salary (RM5,000 – RM9,000).
    • Housing Allowance (RM500).
    • Performance related bonus for confirmed staff.
    • Annual Leave 15 days.
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.
    Experience Required :
    • Associate
    Location :
    • Kuala Lumpur, WP, Malaysia.
    Employment Type :
    • Full Time.

Executive - Finance

Executive - Finance
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Job Description
The Responsibilities of the Role:
  • To ensure timely preparation of invoices, debit note, credit note and quotations.
  • To key in AR invoices in accounting system.
  • To obtain headcount verification signed off from Operations Head & Administrative Work-Filing, Photocopying and Scanning.
  • Getting the headcount listing and invoices verified by respective Operations Head for billing purposes.
  • Prepare official receipts.
  • To ensure all invoices and cash receipts are filled accordingly.
  • Resolves discrepancies by investigating documentation.
Skill Requirements:
  • Degree/Higher Diploma in accounting or 1 to 2 years of experience in accounting.
  • Fresh graduates are encouraged to apply.
  • Good in Microsoft Excel and Word.
  • Good command of written and spoken English.
  • Able to work with a minimum supervision.
The Package :
  • Attractive Salary (RM2,500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive - Front Desk and Administration

Executive - Front Desk and Administration
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Job Description
The Responsibilities of the Role:
  • To update PRs for company purchases and to ensure the processes are adhered to.
  • To prepare Graf when receiving good and update with signatures.
  • Screening telephones cells, visitors, enquiries and requests and liaison with internal departments.
  • To prepare visa documentation for all business travels when necessary for CEO, all member of the Senior Management Team and all employees on official company travel.
  • Update monthly flight airfare estimates for HR.
  • Ensure the strictest confidentiality of all documents produced.
  • Undertake any other duties as requested by the CEO or Line Manager.
  • Monitoring and Replenish Stationery, Medical Supplies and CEO refreshment.
  • Rearrange and organize to courier in and out.
Skill Requirements:
  • Diploma in PSC or equivalent.
  • At least 2 years of experience in a similar capacity.
  • A strong command of written and spoken English.
  • Excellent organizational skills including the ability to meet deadlines and handle multiple tasks.
  • An understanding and practice of high ethical standards.
  • Self-motivated and energetic.
The Package :
  • Attractive Salary (RM2,100).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Short Term - Data Entry

Short Term - Data Entry
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Job Description
The Responsibilities of the Role:
  • You will be required to perform data entry based on the data shown on the computer screen.
  • The position will require you to support the contact centre in spoken and written English.
Skill Requirements:
  • SPM/STPM/Diploma/Degree.
  • Own Laptop/Desktop and Internet service.
  • Possess initiative, able to work independently and as a team.
  • Contact Centre Opening Days: Monday – Saturday.
  • Rotational shifts: 10am – 6pm, 4pm – 12am or 8pm – 4am.
  • Typing speed: 35wpm.
The Package :
  • Attractive hourly rate: starts from RM7 per hour based on performance.
  • Training kicks-off week of 7 April 2025
  • Duration: From 6 May 2025 – 4 July 2025
Experience Required :
  • Entry Level
Location :
  • Menara TA One, Jalan P. Ramlee / Mercu, Jalan Teknokrat 7, Cyber 5, Cyberjaya
Employment Type :
  • Part Time.

Specialist - SVC and Solution DT Procurement consultant

Specialist - SVC and Solution DT Procurement consultant
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Job Description
The Responsibilities of the Role:
  • Work closely with Service Procurement users to collect, deeply dig out and clarify the requirements.
  • Collaborate with different stakeholders within project including business owners, IT team, project manager and so on, to get the scope and delivery schedule aligned. Manage and meet the expectations of different stakeholders.
  • Work with the IT team to design the proper solution and ensure the solution could be delivered on time and with high quality.
  • Play the project manager role to manage the risks, make the schedule, and drive the requirement clarification, SIT, UAT, to finally ensure the project could go live successfully. And achieve business satisfaction.
  • Be able to do issue analysis and guide IT team for issue solution design and issue resolution.
Skill Requirements:
  • Bachelor’s degree or above in Computer Science, Information Technology, or Information Management related fields.
  • Excellent command of spoken and written English & Mandarin.
  • 5 years or above working experience in business analysis, requirement analysis, product owner or enterprise digital transformation.
  • Rich experience in SAP Service Procurement, Requirement Analysis and Project Management is preferred.
  • Excellent communication, collaboration, organization, presentation skills and multiple stakeholders’ management skills are required.
  • Strong sense of teamwork, quick trouble shooting and problem resolving.
  • Work proactively and take ownership
The Package :
  • Attractive Salary.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Mid-Senior Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Specialist - Reporting DT Consultant

Specialist - Reporting DT Consultant
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Job Description
The Responsibilities of the Role:
  • Collaborate with different business departments (including sales, delivery, finance) to understand respective business processes, rules, and strategies. Provide data-driven business insights by analyzing relevant data and present in a clear and concise manner, enabling informed decision-making.
  • Conduct with different stakeholders in cross business departments, provide professional support and deep dive data & BI reporting requirements, design requirement solution documents independently.
  • Collaborate with the IT team to ensure business requirements are translated into technical solutions for data modeling and BI reporting, maintain communication with the IT team.
  • Participate in project planning and execution, maintain close collaboration with all project stakeholders to ensure high quality and on-time project delivery.
  • Participate in UAT validation of project deliverables to ensure that the deliverables meet the business requirements from both business and requirements perspectives.
  • Participating in feedback analysis and support of delivered data models and BI reports, continuously improving business value of data models and BI reports, could answer daily questions from business side.
  • Learn and apply the latest BI tools and technologies to promote the company's data application and data analysis capabilities.
Skill Requirements:
  • Excellent command of spoken and written English & Mandarin.
  • At least 8 years work experience and 5 years BI analysis and data analysis related work.
  • Master’s degree or bachelor’s degree of Computer Science, Information Management, Information Science, Statistics or related majors.
  • Familiar with business requirements analysis methodologies and tools with brilliant business process understanding.
  • Expertise in the areas of sales, delivery, finance, and project management related knowledge.
  • Familiar with business requirements analysis methods and tools, understanding data warehouse architecture and ETL process, master at least one mainstream database which could be able to handle and analyze large amounts of complex data, could write SQL for data analysis.
  • Exceptional communication skills and could collaborate with cross workstream smoothly.
The Package :
  • Attractive Salary.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Mid-Senior Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Specialist - SAP consultant

Specialist - SAP consultant
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Job Description
The Responsibilities of the Role:
  • Take Lenovo Digital Transformation Role and Support change management and solution deployment related work for global service supply chain Projects.
  • Jointly work with business team and IT implementation team and drive the digitalization journey.
  • Work with cross-function teams to design service-related process and IT system solutions, implement service solution including project initiative, project blueprint, testing support, training and go-live support.
  • Survey business team and optimize solution continuously.
  • Response to urgent business matters in time and maintain good relationship with users.
  • Daily Work Report to DT team
Skill Requirements:
  • Exceptional communication skills, be good at collaboration and facilitation, experienced in crossing team working environment.
  • Digitalization and IT background is preferred.
  • Can read, write and speak English / Chinese
  • Professional in SAP SD/GL module, familiar with standard SD or warehouse operation process and functionalities, 10+years related working experience, preferably with overseas projects or Company experience
  • Communication and presentation (oral and written) experience in effectively presenting ideas and results to local, regional and global audiences.
  • Proactive personality, willing to take responsibilities to solve pain points from users and team.
  • Post-sales service business knowledge and experience is a plus skillset.
The Package :
  • Attractive Salary.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Mid-Senior Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Assistant Manager - Inside Sales Representative

Assistant Manager - Inside Sales Representative
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Job Description
The Responsibilities of the Role:
  • Drive the overall sales and relationship engagement strategy as well as its execution for specific customers.
  • Manage a team of 8 -10 Inside Sales Account Managers.
  • Responsible for leading and managing an Inside Sales Team – disciplinary/ administrative professional leadership.
  • Responsible for training and coaching the team in a sales environment on soft skills and product knowledge.
  • Responsible for achievement and reporting of all team SLAs and KPIs on employee level.
  • Organization, control and steering of processes and workflows.
  • Monitors employees’ customer contacts and observes demeanor, information accuracy and conformity to quality standards, policies, and procedures.
  • Provides coaching, guidance and development to improve or advance the performance of the team; Walks the floor and gives any guidance and support needed to agents.
  • Creation of business reports to be distributed internally and externally.
  • Continuous analysis of operational reports.
  • Workforce management including shift and holiday planning; manages and oversees staffing levels, assigns duties, examines productivity levels.
  • Definition and communication of individual targets.
  • Ensuring individual and team tasks and goals are achieved (qualitative and quantitative targets).
  • Motivation of the team; regular team meetings and 1:1 appraisal.
  • Scheduling training and coaching in close cooperation with the trainer.
  • Responsible for achievement and reporting of all team SLAs and KPIs on employee level.
  • Responsible for ensuring quality in cooperation with the Operation and Quality Management.
  • Generate reports about registered problems and act according to procedural workflow.
Sales Team Direction:
  • Determines the best use of team resources in order to meet revenue quota and goals.
  • Allocates accounts using prescribed segmentation guidance.
  • Establishes clear guidance for account contact, frequency and call strategies.
  • Establish clear and measurable goals for team members.
  • Ensure accounts are allocated to each seller to provide adequate coverage.
Delivery:
  • Delivers strong growth for Microsoft by exceeding defined targets for revenue growth and CPE.
  • Ensures that program meets or exceeds overall targets such as: opportunity generation, pipeline revenue, account coverage, and key activity completion.
  • Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.
  • Uses the Agent Productivity Report to manage the team using pre-defined metrics to compare individual and team performance.
  • Ensures adherence to corporate standard tools and processes.
Skill Requirements:
  • Excellent Communication and listening Skills (English Speaking/ Vernacular Language).
  • 6 years of sales experience with 3 years of supervisory or team leader experience in an IT/tele sales environment.
  • Account Management Skills: Identification of key decision makers, relationship building & maintenance, Account planning).
  • Intelligent and quick-witted, able to rapidly assimilate new products and services.
  • Must be able to work accurately, under pressure, to meet strict deadlines.
  • Proven track record in Sales with preferably Sales Management experience.
  • Experience in forecasting and pipeline management.
  • Strong communicator, strong organizing abilities and process-oriented work style.
  • Demonstrated understanding of solution selling techniques and selling software solutions to business customers.
  • Ability to motivate, encourage and coach others to develop strong relationship-building and sales skills.
  • Demonstrated communication skills including clear and concise verbal and written business communication in local language.
  • Self-motivation to drive personal and team performance to achieve targets and strive for continuous improvement.
  • Able to use Microsoft applications and CRM systems.
The Package :
  • Attractive Salary (RM5,500 – RM7,000).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive - Inside Sales Representative (English)

Executive - Inside Sales Representative (English)
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Job Description
The Responsibilities of the Role:
  • Analyze and identify customer’s needs and match against client’s products.
  • Sell products to customers via inbound channels i.e Calls, Emails etc and Follow-up.
  • Able to explain recommended product solutions, up-sell and cross-sell in a Tele and Email environment.
  • Communicate professionally with customers regarding current promotions and product upgrades and new product launches.
  • Building and maintaining sales pipelines followed by accurate forecasting and sales revenue closures.
  • Daily Sales Pipeline and Activity to be updated in CRM and maintained.
  • Follow up with customers to solicit further sales, respond to sales enquiries.
  • Maintain professional customer services via verbal and in written communication.
  • Adhere to sales process, pipeline management, ethics and compliance.
  • Achieve Sales Quota across products lines.
Skill Requirements:
  • Minimum 1 (one) year of inbound/ inside/ tele sales experience or sales via e-commerce platforms.
  • Desire to meet and exceed sales performance goals.
  • Working knowledge of Microsoft Office Suite and CRM tools.
  • Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
  • Strong verbal and written skills in English with commercial sense, problem solving and negotiation skills.
The Package :
  • Attractive Salary (RM4,500 – RM5,500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Specialist - Quality and Customer Experience

Specialist - Quality and Customer Experience
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Job Description
The Responsibilities of the Role:
  • The analysts shall assist in the development of the Arion and Al tools to give Customer Support a firm base in relation to quality.
  • The analysts shall be daily moderators of automated learning.
  • Conduct investigations as and when required.
  • Utilize software to notify Operations so there is compliance with quality standards and procedures.
  • Create and enable a structure for real-time quality feedback.
  • Continue the development and enhancement of the supervised learning machine and user interface.
  • Facilitate the change from random scoring to targeted actions.
  • Detecting and repairing broken customer journeys.
  • Provide Customer Support with actionable insights.
Skill Requirements:
  • Degree or an equivalent professional qualification.
  • Good command of spoken and written English. Hindi/Telugu is an added advantage.
  • Excellent knowledge of ICT products and services, including computer hardware, electronics, software, and basic networking.
  • Minimum 1 year of experience in similar capacity.
  • Demonstrates good people skills and teamwork qualities that foster a constructive working relationship and a friendly environment.
The Package :
  • Attractive Salary.
  • Performance Related Allowance on a quarterly basis.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive - Customer Service (English and Malay)

Executive - Customer Service (English and Malay)
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Job Description
The Responsibilities of the Role:
  • Responds to customer and seller inquiries regarding online merchandise or service orders through Inbound Chat.
  • Assists customers and sellers with product selection, answers basic presales questions, and suggests various product options that are available.
  • Input customer interaction, problems in Customer Relation Management System (CRMS).
  • Ensures prompt and proper resolution of customer and sellers queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
  • Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required (if any) or escalate the same to the Assistant Manager -Operations or required team (where necessary).
  • To provide service of high level to customers through Chat platform and to provide resolution in accordance with guidelines given.
  • Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and to the Assistant Manager.
  • Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
  • Work on agreed productivity and quality standards and any KPIs as provided by Management.
  • Ensure a comprehensive understanding of all standards of performance including business protocol and comply with ASUS policies and procedures.
Skill Requirements:
  • Diploma or Degree in any discipline.
  • Good command of spoken and written English and Bahasa Malaysia.
  • E-Commerce experience/online marketplace knowledge is an advantage.
  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
  • Contact Centre Operating Days/Hours: Monday – Friday (9.30 am - 5.30 pm), Saturday (9.30 am -12.30 pm).
The Package :
  • Attractive Salary (RM2800).
  • Performance-related allowance on a quarterly basis for confirmed staff.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Specialist - Junior DevOps Engineer (English Support)

Specialist - Junior DevOps Engineer (English Support)
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Job Description
The Responsibilities of the Role:
  • Application support:
  • Resolve issues.
  • Perform site performance monitoring to determine system performance bottlenecks.
  • Manage operation day-to-day technical issues.
  • DevOps tasks:
  • Support the application CI/CD pipeline for promoting software into higher environments.
  • DevOps tools support.
  • Infrastructure maintenance support.
  • Proactive learner with the ability to research and quickly utilize new technologies.
Skill Requirements:
  • Bachelor of Computer Science / Information Technology from a reputable university/college.
  • Fresh graduates eager to start their careers in IT are welcome to apply.
  • Passionate about technical IT work and adopting new technologies.
  • Critical thinker and problem-solving skills.
  • Good teamwork.
  • Good time-management skills.
  • Good interpersonal and communication skills.
  • Growth mindset, willing to pick up new skills.
  • Professional proficiency in English, both written and spoken.
  • Full-time position.
The Package :
  • Attractive Salary (RM4,000 – RM6,500).
  • RM500 Housing Allowance.
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Specialist - Social Media (Bahasa Indonesia)

Specialist - Social Media (Bahasa Indonesia)
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Job Description
The Responsibilities of the Role:
  • Provide Technical Support for HONOR smartphones and other devices such as tablets, PCs, Modems, etc via non-voice channels such as chat, social media, and email platforms.
  • Mainly handles and answers user questions and inquiries.
  • Escalates technical problems/complaints that cannot be resolved within SLA to relevant teams.
  • Performs systematic tracking of escalated problems until they are closed.
  • Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
  • Able to communicate and adapt to different types of customers.
Skill Requirements:
  • Graduate from college or above, related professional on electronically is preferred with background in Electronics, communications, economics, management, etc.
  • Excellent command of spoken and written English and Indonesia.
  • Experience in other mainstream mobile phone manufacturers is an added advantage.
  • Contact centre experience is preferred.
  • More than 3 years of experience using Windows, Windows Office, MS Outlook, Chrome, and Internet Explorer.
  • Basic web-based application skills including Internet navigation and search experience on a computer.
The Package :
  • Can earn up to RM3,550.
  • Performance Related Allowance on a quarterly basis.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive - Customer Care Resolution Owner (English, Mandarin and Cantonese Language Support)

Executive - Customer Care Resolution Owner (English, Mandarin and Cantonese Language Support)
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Job Description
The Responsibilities of the Role:
  • Represent the client professionally in all communications with customers, whether through phone, email, chat, walk-ins, or social media, ensuring clarity, professionalism, and a positive experience.
  • Provide timely responses to customer comments, complaints, and inquiries, ensuring issues are addressed and resolved effectively within set KPIs.
  • Collaborate with other teams to investigate and resolve customer complaints, providing solutions that meet or exceed customer expectations.
  • Handle machine returns and refunds in accordance with established procedures and guidelines, ensuring fairness and compliance with business standards.
  • Manage social media messages, comments, and cases (e.g., DOA, SG OBF) to enhance the company’s online presence and reputation.
  • Ensure customer claims and complaints are handled fairly and resolved within agreed timelines.
  • Analyze and measure the effectiveness of existing processes and call-handling procedures, recommending improvements to increase productivity and customer satisfaction.
  • Provide necessary reports to the management team within agreed timelines, helping to track performance and support strategic decision-making.
  • Lead or contribute to ad hoc customer experience (CX)-related projects as assigned by management, driving initiatives that improve the overall customer experience.
  • Manage and drive DOA and OBF cases (HKTW region).
  • Manage Ad-Hoc customer service-related projects (Country: SG, MY & PH).
  • Record the case chronology with dates in GTAP CX Database daily on the cases managed.
  • Manage social media/DOA/SG OBF Cases, GTAP CX Mailbox, Rejections.
  • Provides timely responses to customer comments & complaints via telephone or email or walk in, consistent with service and quality standards.
Skill Requirements:
  • Degree, Diploma, or an equivalent professional qualification.
  • A high degree of integrity and professionalism with leadership traits.
  • Dynamic, highly motivated, and result oriented team player with good interpersonal skills.
  • Ability to work in a challenging environment with good initiative and able to work independently.
  • Ability to manage multiple customer communication channels and resolve issues promptly.
  • Proficient in both spoken and written English, Mandarin and Cantonese language.
  • Candidates must possess a minimum of 2 years of experience in related fields.
The Package :
  • Attractive Salary.
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Specialist IT Technical Analyst (English and Mandarin Language Support)

Specialist IT Technical Analyst (English and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
  • Define a long-term product roadmap while identifying key opportunities and strategic partnerships.
  • Demonstrate and develop deep domain expertise, competitive landscape awareness, and provide consulting on best practices and emerging trends.
  • Deliver solutions which specify processes, technology, staffing, and project management required for implementation.
  • Define and manage requirements for capabilities – includes business solution concepts, user stories, test case input, business case (ROI value) or other documents.
  • Engage UX on Concept Work, Wireframes, Comps and Prototypes.
  • Participate in Release & Sprint Planning.
  • Establish business and web success metrics with analytics team and monitor results.
  • Drive need and priority throughout the software development lifecycle.
  • Ensure that business and customer interests are represented, and that online development / engineering / user experience teams are aligned on those needs.
  • Consultation as “trusted expert advisor” role to both internal and external stakeholders, including formal advice, Executive customer presentations, and speaking engagements at industry conferences.
  • Communicate Project status and Demos to Stakeholders & Executives.
Skill Requirements:
  • Native English speaker or equivalent proficiency with strong communication skills.
  • Strong in business relationship building and technology concept/solution presale.
  • Ability to speak Mandarin fluently.
  • Bachelor’s Degree/ Diploma or equivalent experience.
  • Knowledge of system development methodology, product management, analytical/problem solving skills and relevant development and technology skills.
  • Excellent verbal and written communications skills.
  • Ability to work and analyze complex issues.
  • Ability to work in complex and diverse global team.
  • Ability to communicate with audiences at various levels in a manner that is most effective.
  • Ability to work with the technology team to understand the technical constraints and develop a plan together.
  • Ability to build external alliances with customers and industry experts to gain and share.
  • Ability to work in an Agile environment to deliver on the product roadmap.
The Package :
  • Attractive Salary (RM6,000 – RM13,000).
  • Housing Allowance (RM500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

IT Development Associate Specialist (English and Mandarin Language Support)

IT Development Associate Specialist (English and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
  • Front-end Web Development:
  • Familiar with JavaScript, HTML and CSS (including HTML5 and CSS3) and other native front-end basic technology, familiar with relevant front-end development specifications.
  • Familiar with Vue basic framework, experience in project development is best.
  • Familiar with a back-end language (Java, PHP, Python, etc.) is best.
  • Familiar with Linux platform development environment, able to use common Linux commands.
  • Good communication skills and teamwork spirit, and positive working attitude.
  • Strong learning ability can quickly master the skills required for project development.

  • Java Development:
  • Familiar with Java language, and the mainstream basic framework (Spring Boot, Spring MVC, Mybatis, Dubbo, Spring cloud, etc.), with actual project development experience is best.
  • Familiar with the use of MySQL database.
  • Familiar with Redis caching technology.
  • Familiar with Linux platform development environment and able to use common Linux commands.
  • Understand the construction and configuration of Nginx and Tomcat.
  • Familiar with common tools such as Maven, GIT, Jenkins, etc.
  • Work conscientiously, good at learning, good at innovation, and be able to work under pressure.
Skill Requirements:
  • Native English speaker or equivalent proficiency with strong communication skills.
  • Ability to speak Mandarin fluently.
  • Bachelor’s Degree/ Diploma or equivalent experience.
  • Knowledge of agile development methodology, product management, analytical/problem solving skills, and relevant development and technology skills.
  • Excellent verbal and written communications skills.
  • Ability to work and analyze complex issues.
  • Ability to work in complex and diverse global team.
  • Language ability to communicate in Chinese with our oversea dev team is highly desired.
  • Minimum 2years of experience
The Package :
  • Attractive Salary (RM6,000 – RM13,000).
  • Housing Allowance (RM500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Specialist - Quality Assurance

Specialist - Quality Assurance
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Job Description
The Responsibilities of the Role:
  • Developing, maintaining, training and coaching the agents to enhance overall customer support.
  • Process review for improving the call flow efficiency and quality of call centre agents (voice and e-services).
  • Track all the pain points relating to customer experiences, monitor the trends and provide report for improvement.
  • Suggest or provide process opportunities and enhancements based on collected pain point data trends.
  • Identify areas for service improvement that affects customer’s experience including but not limited to top DSAT contributors.
  • Provide investigation, root cause analysis and case chronology when needed.
  • Support service quality improvements including QA audits, QA/OSAT review, reporting and process enhancements.
  • Provide feedback to the TSM/CC manager for any opportunities on improvement.
  • Prepare and be part of R&R programs, arrangements and promotions.
Skill Requirements:
  • Diploma, Degree or an equivalent professional qualification.
  • Excellent command of spoken and written English.
  • A high degree of integrity and professionalism with leadership traits.
  • Minimum 12 months in the current position with excellent disciplinary and performance track record.
  • Dynamic, highly motivated and result oriented team player with good interpersonal skills.
  • Ability to work in a challenging environment with good initiative and able to work independently.
  • L2.0 Technical expertise is an added advantage.
  • Candidates with relevant customer service and technical support experience are welcome to apply.
  • Possesses exceptional telephony and customer service skills in handling calls, emails, and/or chats.
  • Possesses strong communication and interpersonal relationship skills.
The Package :
  • Attractive Salary (RM4,500 – RM5,500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive - Customer Service (English and French or Arabic Language Support)

Executive - Customer Service (English and French or Arabic Language Support)
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Job Description
The Responsibilities of the Role:
  • To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
  • To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
  • To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
  • To recognize the importance of telephone calls as a way of supporting and enhancing our client’s brand.
  • To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
  • To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
  • To undertake any administration tasks delegated by the Assistant Manager.
Skill Requirements:
  • Degree in any discipline.
  • Excellent command of spoken and written English and Native French & Arabic.
  • Proficient in MS Office.
  • Customer service oriented preferably with at least 1 year working experience in customer service.
  • Display excellent communication, problem solving and people skills.
  • Able to work independently as well as a team player.
  • Willing to work shifts.
The Package :
  • Attractive Salary.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Entry Level
Location :
  • Menara QI Tower, Petaling Jaya, Selangor
Employment Type :
  • Full Time.

Executive - Customer Service (English and Russian Language Support)

Executive - Customer Service (English and Russian Language Support)
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Job Description
The Responsibilities of the Role:
  • To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
  • To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
  • To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
  • To recognize the importance of telephone calls as a way of supporting and enhancing our client’s brand.
  • To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
  • To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
  • To undertake any administration tasks delegated by the Assistant Manager.
Skill Requirements:
  • Degree in any discipline.
  • Excellent command of spoken and written English and Native Russian.
  • Proficient in MS Office.
  • Customer service oriented preferably with at least 1 year working experience in customer service.
  • Display excellent communication, problem solving and people skills.
  • Able to work independently as well as a team player.
  • Willing to work shifts.
The Package :
  • Attractive Salary.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Entry Level
Location :
  • Menara QI Tower, Petaling Jaya, Selangor
Employment Type :
  • Full Time.

Specialist - Technical Support (English and Vietnamese Language Support)

Specialist - Technical Support (English and Vietnamese Language Support)
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Job Description
The Responsibilities of the Role:
  • Handling Voice or Non -Voice customer, including detailed recording of the issue according to defined processes.
  • Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
  • Advises and educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
  • Responsible for ensuring that the set KPIs are achieved.
  • Create a case in ticketing system, monitoring and drive the case until closure.
  • To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
  • To ensure high levels of customer satisfaction with individual calls.
  • If not successful in solving the ticket, forward to the next appropriate level.
  • Usage of remote tools (where applicable) to analyze and resolve tickets.
  • Ad-hoc tasks such as queue monitoring, light reporting and projects, covering different time zones of regions.
Skill Requirements:
  • Degree, Diploma or an equivalent professional qualification.
  • Excellent command of spoken and written English and Vietnamese.
  • Technical knowledge on Microsoft Operating Systems and Office Suites.
  • 1+ years of experience in Client Technical Support roles.
  • Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
  • Experience within IT Services and Working with Field Service Providers.
  • Working Knowledge of Windows Operating Systems and MS Products.
  • Technical Knowledge of the client (Notebook, Desktop, and Tablets).
The Package :
  • Attractive Salary (RM4,000 – RM4,500).
  • Housing Allowance (RM500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Specialist - Technical Support (English and Indonesia Language Support)

Specialist - Technical Support (English and Indonesia Language Support)
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Job Description
The Responsibilities of the Role:
  • Handling Voice or Non -Voice customer, including detailed recording of the issue according to defined processes.
  • Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
  • Advises and educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
  • Responsible for ensuring that the set KPIs are achieved.
  • Create a case in ticketing system, monitoring and drive the case until closure.
  • To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
  • To ensure high levels of customer satisfaction with individual calls.
  • If not successful in solving the ticket, forward to the next appropriate level.
  • Usage of remote tools (where applicable) to analyze and resolve tickets.
  • Ad-hoc tasks such as queue monitoring, light reporting and projects, covering different time zones of regions.
Skill Requirements:
  • Degree, Diploma or an equivalent professional qualification.
  • Excellent command of spoken and written English and Indonesia.
  • Technical knowledge on Microsoft Operating Systems and Office Suites.
  • 1+ years of experience in Client Technical Support roles.
  • Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
  • Experience within IT Services and Working with Field Service Providers.
  • Working Knowledge of Windows Operating Systems and MS Products.
  • Technical Knowledge of the client (Notebook, Desktop, and Tablets).
The Package :
  • Attractive Salary (RM4,000 – RM4,500).
  • Housing Allowance (RM500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive - Technical Support (English, Mandarin and Cantonese Language Support)

Executive - Technical Support (English, Mandarin and Cantonese Language Support)
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Job Description
The Responsibilities of the Role:
  • Executive Technical Support must have native proficiency in written, read and spoken English, Mandarin and Cantonese.
  • Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
  • Determine the problem and provide a technical resolution within the contact or by dispatching for service.
  • Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
  • Always strive to meet and exceed customers’ needs and expectations.
  • Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
  • Provide feedback to the Team Leaders/CC manager for any opportunities for improvement.
  • Demonstrate the required maturity to work from home/remotely under minimum supervision.
  • Expected to meet the Key Performance Indicators (KPI).
Skill Requirements:
  • Degree, Diploma or an equivalent professional qualification.
  • Excellent command of spoken and written English, Mandarin and Cantonese.
  • Fresh graduate with good communication skills and personal/working experience in handling computers/laptops or technical issues.
  • Understanding of desktop, laptop and tablet’s hardware and technology.
  • Technical knowledge with problem solving and troubleshooting skills.
  • Technical knowledge on Microsoft Operating Systems & Office Suites.
The Package :
  • Attractive Salary (RM3,000 – RM4,000).
  • Language Allowance (RM500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Operation Manager (IT Service)(English, Mandarin & Cantonese Language Support)

Operation Manager (IT Service)(English, Mandarin & Cantonese Language Support)
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Job Description
The Responsibilities of the Role:
  • Overseeing the daily operations of the SMC team and ensuring that infrastructure, systems, networks and applications are running smoothly.
  • Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity for SMC.
  • Managing technology vendors and service providers to ensure that the organization's technology needs are met.
  • Leading a team of IT professionals and providing guidance and support to ensure that they are meeting SLA and objectives.
  • Maintaining a strong understanding of the organization's business needs and working closely with client to ensure that IT is aligned with those needs.
  • Ensuring that the organization's IT policies and procedures are up to date and compliant with industry standards and company regulations.
  • Keeping up to date with the latest industry trends and developments in IT operations management.
  • Assess areas of improvement in SMC on people, process and tool.
  • Provide support and guidance to internal team as well as external (client).
  • Excellent communications skill in Cantonese, English, Mandarin.
  • Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role.
  • Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role.
  • Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus.
  • Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management with all level of staff and customer.
  • Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders.
  • Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service.
  • Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones.
  • Ensure SMC comply to the audit, ISO and general compliance and assurance activities.
Desired Certifications:
  • ITIL foundation v4
  • ITIL specialist v4 certification
Skill Requirements:
  • Diploma or Degree holder in Computer Engineering or Information Technology or related disciplines.
  • 5-7 years of experience in IT Service Operations Management.
  • Experience in ITSM tools (BMC Helix) or any equivalent ITSM tools in the market will be added advantage.
  • Technical proficiency and knowledge of IT infrastructure, networks, applications and systems to effectively manage and troubleshoot issues.
  • Excellent communication skills to effectively interact with team members, senior management, and other stakeholders.
  • Strong leadership skills to effectively manage a team of IT professionals and drive performance.
  • Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service or support.
  • Driven and able to multi-task, strong time management skills and strong team player.
  • Required Language(s): English, Cantonese, Mandarin.
  • Cantonese speaking is a must.
  • Attractive salary.
Experience Required :
  • Mid-Senior Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive Customer Service - (English Language Support)

Executive Customer Service - (English Language Support)
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Job Description
The Responsibilities of the Role:
  • Must be proficient in written and spoken in English.
  • Render the following service for Enquiry calls:
  • Member particular update e.g. address, phone.
  • Phone-in redemption.
  • Lost/stolen and faulty card request.
  • Unsubscribe promotional email / SMS.
  • Point adjustment and swap card handling.
  • Change/cancel/recovery of partner point transfer.
  • Enquiries relate to Member account, program and promotion.
  • Loyalty Program related enquiries and support.
  • Handle member queries on redemption status, non- received or lost voucher.
  • Handle "Form Recovery" e.g. incomplete information.
  • Handle recovery for rejected requests / return mails, which may include standard letter generation, outbound calls.
  • Handle any other miscellaneous requests from card members and service station dealers.
Skill Requirements:
  • Minimum SPM/STPM with prior working experience.
  • Diploma holder or higher education qualification is preferred.
  • Display excellent communication, problem solving and people skills.
  • Possess initiative, ability to work independently and within a team.
  • Good multitasking ability.
  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
  • Fast typing skills (minimum 35 words per minute).
  • Good problem-solving skills.
  • Customer service oriented.
The Package :
  • Attractive Salary (RM2,500).
  • Performance Related Allowance per quarter for confirmed staff.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Specialist Technical Support - (English, Cantonese and Mandarin Language Support)

Specialist Technical Support - (English, Cantonese and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
  • Successfully communicates with others to gather information and learn about their needs and expectations.
  • Has demonstrated the ability to ask probing questions.
  • Can define the concept of solution delivered on first contact and articulate that the solution could be one or more of the following:
  • Document and close the call according to the training program.
  • Consult a Level 1.5 or other resource for additional help or ‘consult’.
  • Escalate to a Level 2 or other resource per Buyer policy.
  • Demonstrated ability to follow the identified work-flow and troubleshooting process to resolve an issue.
  • Clearly sets Customer expectation regarding resolution and/or follow-up.
  • Demonstrated ability to have empathy with Customer’s situation and to address Customer’s emotional needs (in order to get to a point where the technical need can be resolved).
  • Demonstrates good attendance and sees tasks through to completion.
  • Willing to do detailed or routine work necessary to achieve results.
Skill Requirements:
  • Experience, Education, and Certification:
  • High school degree or equivalent (required).
  • College degree (preferred).
  • PC industry knowledge required.
  • Sales/service experience in retail, sales, service or other “helping” business (preferred).
  • Minimum 3 years related hardware technical support experience.
  • Successful candidates should have the following prerequisite qualifications:
  • Previous experience working in similar technical support role with demonstrated sales capabilities.
  • Experience supporting Customers in a Customer facing, applicable environment.
  • Attractive Salary.
  • Performance related bonus for confirmed staff.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive Customer Service - (English, Mandarin & Cantonese Language Support)

Executive Customer Service - (English, Mandarin and Cantonese Language Support)
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Job Description
The Responsibilities of the Role:
  • CSR must be proficient in written and spoken in English, Mandarin and Cantonese.
  • CR will render the following service for Enquiry calls:
  • Member particular update e.g. address, phone.
  • Phone-in redemption.
  • Lost/stolen and faulty card request.
  • Unsubscribe promotional email/SMS.
  • Change/cancel/recovery of partner point transfer.
  • Enquiries relate to Member account, program and promotion.
  • Enquiries regarding ExxonMobil loyalty services.
  • Loyalty Program related enquiries and support.
  • Handle member queries on redemption status, non-received or lost voucher.
Skill Requirements:
  • Minimum SPM/STPM with prior working experience.
  • Diploma holder or higher education qualification is preferred.
  • Display excellent communication, problem solving and people skills.
  • Excellent command of spoken and written English and Mandarin.
  • Cantonese is an added advantage.
  • Possess initiative, ability to work independently and within a team.
  • Possess initiative, able to work independently and in a team.
  • Good multitasking ability.
  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
  • Fast typing skills (minimum 35 words per minute).
  • Good problem-solving skills.
  • Customer service oriented.
The Package :
  • Attractive Salary (RM3000).
  • Language Allowance (RM850).
  • Performance Related Allowance per quarter for confirmed staff.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive Technical Support - (Vietnamese and English Language Support)

Executive Technical Support - (Vietnamese and English Language Support)
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Job Description
The Responsibilities of the Role:
  • As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.
  • Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
  • Resolve the cases from end to end, make follow up and regularly update the customers on the case progress, ensuring excellent customer service.
  • Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
  • Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
Skill Requirements:
  • Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
  • Good communication skills in Vietnamese and English language to read, write and speak.
  • Fresh graduate with good English communication skills and personal/working experience in handling computers/laptops or technical issues.
  • Understanding of desktop, laptop and tablet’s hardware and technology.
  • Technical knowledge with problem solving and troubleshooting skills.
  • Technical knowledge on Microsoft Operating Systems & Office Suites.
  • Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
The Package :
  • Attractive Salary (RM 3,000 - RM 4,000).
  • Housing Allowance (RM500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Entry-Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive Technical Support (Thai and English Language Support)

Executive Technical Support (Thai and English Language Support)
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Job Description
The Responsibilities of the Role:
  • As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.
  • Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
  • Resolve the cases from end to end, make follow up and regularly update the customers on the case progress, ensuring excellent customer service.
  • Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
  • Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
Skill Requirements:
  • Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
  • English and Thai language – to Speak, Read, and Write.
  • Understanding of desktop, laptop and tablet’s hardware and technology.
  • Technical knowledge with problem solving and troubleshooting skills.
  • Technical knowledge on Microsoft Operating Systems & Office Suites
  • Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
The Package :
  • Attractive Salary (RM 3,500 - RM 4,000)
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days
  • Medical Leave 14 days
  • Medical and hospitalization coverage
Experience Required :
  • Entry-Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Specialist - Technical Support (English Language Support)

Specialist - Technical Support (English Language Support)
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Job Description
The Responsibilities of the Role:
  • Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
  • Troubleshooting to identify hardware or software products that are defective.
  • Advice and educates customers through combination of experience and guideline documentation to ensure a solution to their technical issues.
  • Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
  • Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
  • Monitors own “Open Case” workload and drives to closure.
Skill Requirements:
  • Strong language competencies in English language.
  • Basic Microsoft Office (Outlook, Words, PowerPoint, and Excel) skills.
  • Working Knowledge of Windows Operating Systems and MS Products.
  • Proven ability to troubleshoot Client solutions.
  • Superior customer service skills
  • Proven ability to learn new and complex technology.
  • Able to prioritize in a fast paced, dynamic work environment.
The Package :
  • Attractive Salary (RM3,800 – RM4,500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive – Technical Support (SGMY)

Executive – Technical Support (SGMY)
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Job Description
The Responsibilities of the Role:
  • Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
  • Escalate intricate issues or complaints to higher-level support or supervisors as needed.
  • Develop and retain a profound understanding of the company's products, services, and policies.
  • Aid customers in product usage and troubleshoot any related issues.
  • Accurately document customer interactions in the company's database or CRM system.
  • Uphold high-quality service standards to ensure and enhance customer satisfaction.
Skill Requirements:
  • Minimum Diploma in any field (preferably in IT).
  • Minimum 1 years’ experience in the call centre industry, a similar role is an advantage.
  • Working experience in any technical related fields is an added advantage.
  • Excellent command of spoken and written Bahasa Malaysia/English.
  • Fresh graduates fluent in Mandarin are encouraged to apply.
  • Possess initiative, able to work independently and as a team.
  • Ability to work in a challenging environment.
  • Contact Centre Operating Days: 9:30am - 5:30pm (Monday - Friday), 9:30am - 12:30pm (Saturday).
  • This position is open to locals only.
The Package :
  • Attractive Salary for Bahasa Malaysia and English (RM 2800.00).
  • Attractive Salary for Bahasa Malaysia, English and Mandarin (RM 3000.00).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive Technical Support - English and Tagalog Language Support

Executive Technical Support - English and Tagalog Language Support
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Job Description
The Responsibilities of the Role:
  • Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. HW Troubleshooting, Password resets, SW configuration, etc.). If not successful inform the customer about the next steps.
  • If necessary, cancel a customer incident at customer's request or update the information in the ticket and answer on customer enquiries regarding status of request processing.
  • In dedicated cases provide briefing information to appropriate internal/third party provider based on Statement of Work.
  • Operational Deliverables and Contribution.
  • Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.
  • Check if reported incident is covered by process and if caller information and address details are correct, then initiate defined actions.
  • Transform tickets created by any Customer Service channel into the Ticketing system.
  • Identify and escalate situations requiring urgent attention.
  • Inform Line Manager or dedicated stakeholder base on defined process, in case of customer escalations.
Skill Requirements:
  • Strong language competencies in English and Tagalog language.
  • Technical background, e.g. education in information electronics, mechanics and/or SW skills.
  • In individual cases it is possible to assign the function to an employee if the essential professional knowledge is acquired by work experience.
  • Minimum 6 months or more experience in a call center environment is recommended.
  • Senior Min. 1 year or more experience in a call center environment is recommended.
  • Good technical knowledge in supported customer specific Hardware and SW environment.
  • Knowledge of customer service principles and practices.
  • PC literacy, especially usage of Microsoft Office package.
  • Willingness to work in shift models, based on customer requirements.
The Package :
  • Attractive Salary (RM3,000 – RM4,000).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Specialist - Security Operations Center Analyst L1

Specialist - Security Operations Center Analyst L1
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Job Description
The Responsibilities of the Role:
  • Comfortable working with SIEM tools and incident handling experience preferred.
  • Support and coordinate response to cyber-attacks that threaten assets, intellectual property, networks, and computer systems.
  • Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Endpoint Detection and Response (EDR) and other security threat data sources.
  • Utilize other analytic tools (NDR, etc.) to identify potential threats to the environment.
  • Sound knowledge and practical experience with TCP/IP networking.
  • Experience with Linux, Windows, iOS, and Network Operating Systems.
  • Knowledge of information technology (IT) security principles and methods (e.g., demilitarized zones, encryption, etc.)
  • Knowledge of current threats, vulnerabilities, and recent cyber-attacks.
  • Critical thinking and analytical skills.
  • Manage security incident/Event tickets.
  • Responsible for working in a 24x7 Security Operation Centre (SOC) environment.
Skill Requirements:
  • Degree in computer science/cybersecurity or equivalent from a recognized university/institute.
  • At least two years of ICT industry experience in configuring, managing, and troubleshooting.
  • Interpersonal skills and experience in presenting security incidents.
  • Teamwork skills.
  • Good written and oral communications skills.
  • Work experience in a SOC is an added advantage.
  • ICT security certifications are an added advantage.
  • Attractive Salary (LKR 110,000 to 140,000).
Experience Required :
  • Associate
Location :
  • Scicom LANKA Office.
Employment Type :
  • Full Time.

Executive Customer Service - Persian

Executive Customer Service - Persian
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Job Description
The Responsibilities of the Role:
  • To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
  • To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
  • To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
  • To recognize the importance of telephone calls as a way of supporting and enhancing our client’s brand.
  • To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
  • To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
  • To undertake any administration tasks delegated by the Assistant Manager.
Skill Requirements:
  • Degree in any discipline.
  • Excellent command of spoken and written English and Native Persian.
  • Proficient in MS Office.
  • Customer service oriented preferably with at least 1 year working experience in customer service.
  • Display excellent communication, problem solving and people skills.
  • Able to work independently as well as a team player.
  • Willing to work shifts.
The Package :
  • Attractive Salary RM3,500.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive Technical Support L2 (English and Mandarin Language Support)

Executive Technical Support L2 - (English and Mandarin Language Support )
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Job Description
The Responsibilities of the Role:
  • To attend to escalation cases of a second level nature and to demonstrate such proficiency in their resolution as a Subject Matter Expert (SME).
  • To attend to follow up or escalate customer support calls, chat sessions & email interactions on behalf of client and to ensure such service delivery as may be required by customers.
  • To identify, segregate and resolve customer support requests in a systematic and precise approach as to ensure end-to-end resolution of customers’ issue.
  • To address customer (client product end-user) complaints using appropriate service empowerment as may be defined by line management.
  • To ensure all service support interactions including customer details are updated onto the CRM.
Skill Requirements:
  • Technical aptitude (computer literate, able to quickly learn new applications).
  • Familiarity with windows /android software and hardware.
  • Strong first-level technical troubleshooting acumen.
  • Must be able to read, write and speak in Mandarin.
Work Experience:
  • 1-year experience in handling wireless product related inquiry and troubleshooting is required.
  • Prior contact centre experience for 2 year is required, with related industry know-how.
  • At least 1.5 years’ experience in computer hardware/software, including hardware support and operating system troubleshooting, positive performance reviews and previous employer references.
  • Strong verbal applicable language skills – native or near native / minimal accent impact.
  • Demonstrate ability to take ownership of customer issue and follow-up with customer to ensure a successful resolution and delightful experience.
  • Attention to detail with customer and case documentation.
Qualification:
  • Must possess at least a Diploma or a Bachelor’s degree in Computer Science/ Information Technology or equivalent.
  • Technical SME (Subject Matter Expert Certifications) in, Hardware, Network Switching, Routing & Security (Firewalls...Etc.).
The Package :
  • Basic salary RM4200.
  • Performance Related bonus on a quarterly basis for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive Technical Support (English and Indonesia Language Support)

Executive Technical Support (English & Indonesia Language Support)
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Job Description
The Responsibilities of the Role:
  • Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
  • Determine the problem and provide a technical resolution within the contact or by dispatching for service.
  • Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
  • Always strive to meet and exceed customers’ needs and expectations.
  • Stay abreast of new process and product release by reading updates, studying product descriptions, and participating in team meetings, trainings, forums and discussions.
  • Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
  • Demonstrate the required maturity to work from home/remotely under minimum supervision.
  • Expected to meet the Key Performance Indicators (KPI).
Skill Requirements:
  • Degree or Diploma qualification are encouraged to apply.
  • Good communication skills in English and Indonesia language – to read, write and speak.
  • Fresh graduate with good personal/working experience in handling computers/laptops or technical issues.
  • Understanding of desktop, laptop and tablet’s hardware and technology.
  • Technical knowledge with problem solving and troubleshooting skills.
  • Technical knowledge on Microsoft Operating Systems & Office Suites.
  • Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
The Package :
  • Attractive Salary (RM 3,000 – RM 4,000)
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Specialist Quality Assurance - (English Language Support)

Specialist Quality Assurance - (English Language Support)
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Job Description
The Responsibilities of the Role:
  • Develop detailed, comprehensive, and well-structured test plans and test cases.
  • Play the role QA Engineer: Design, develop, and execute automated test cases using Puppeteer framework or any other similar tools.
  • Identify and report issues found in a detailed manner, then verify those issues when resolved.
  • Execute manual testing if required and need to plan and perform regression testing.
  • Review and analyse requirements, specifications, and technical design documents, providing timely feedback.
Skill Requirements:
  • Basic requirements:
    • Bachelor’s degree or an equivalent professional qualification in a relevant field of study.
    • Experienced in Jira, Jenkins, Bitbucket, Teams.
    • Experienced in Test Automation tools such as Puppeteer or any other tool.
    • Experience in developing scripts against restful web services.
    • Ability to work with minimal supervision and to meet deadlines.
    • Have a positive and enthusiastic outlook with a ‘can do’ attitude.
  • Communication:
    • To effectively communicate relevant information to superiors.
    • To deliver engaging, well-organized, and informative presentations.
    • To escalate/verify issues in a timely fashion.
  • Technical Knowledge:
    • Automating the test cases using the Puppeteer framework or any other.
    • Experience in Agile Methodologies and tools – JIRA, Confluence, and Bitbucket.
    • Experience with Magento applications and their automation will be an advantage.
The Package :
  • Attractive Salary (RM 4,000 – RM 6,000).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
  • Working Location: Menara TA One, Kuala Lumpur.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Program Deployment Specialist (MSCT)

Program Deployment Specialist (MSCT)
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Job Description
The Position:
  • The role is responsible for design, development of dashboards, reporting sources from MTSA, LUDP, SLQ & various production systems. This position will collaborate with Business stakeholders, leaders and subject matter experts to design, develop and support all kinds of data or report requests. This position will also gather requirements, performance analysis and translate business reporting requirements into Report or Dashboard view. Ability to create SQL DB from scratch for the analytics dashboards.
The Responsibilities of the Role:
  • Gather and understand business requirements to set functional specifications for reporting applications.
  • Develop automated reports and dashboards using various reporting tools.
  • Utilize strong business application knowledge like PowerBI, SQL, SAP, Qlik, and Excel to quickly combine datasets in order to produce data mashups.
  • Creating reports via Power BI/ Qlik tool automation for the dashboard, reports
  • Collecting requirements for projects, reports, etc.
  • Business Analysis - 50%
  • Reports and Ad-hoc request - 50%
Skill Requirements:
  • 3 to 5 years of relevant experience
  • Minimum 2 years' experience in data analytics, database or a quantitative field
  • Ability to write complex SQL queries & knowledge of Qlik, PowerBI (Analytic Tools), Microsoft Excel
  • Possess strong knowledge of source data along with the ability to unravel existing reporting logic back to their source systems. Good problem solving skills.
  • Strong knowledge of relational, analytical and multi-dimensional database architectures.
  • Strong application development, including visualization, parameters and support optimization.
  • Advanced analytical with the ability to understand business and technical functions, processes.
  • Good programming skills for database management and general software
The Package :
  • Attractive Salary (RM 3,500 - RM 4,500).
  • Performance related bonus on a half yearly basis for confirmed staff.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Business Intelligence Analyst

Business Intelligence Analyst
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Job Description
The Position:
  • The Business Intelligence Analyst is responsible for supporting businesses leverage data, designing, developing the dashboard, and identifying opportunities for improvement as well as offering solutions. This position will collaborate with Leaders, Business Stakeholders, and subject matter to support to request.
The Responsibilities of the Role:
  • Accountable for directly working with the business to assist in all reporting, data extracts and information needs.
  • Identify and execute robust and continuous improvement opportunities within the data management processes in the applicable systems.
  • Be the information delivery expert responsible for creating adhoc reports, dashboard and data mining processes as per business needs.
  • Gather and understand business requirements to set functional specifications for reporting applications.
  • Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
  • Utilize strong business application knowledge like RPA, PowerBi, SQL, SAP, and Salesforce to quickly combine datasets in order to produce data mashups as answers to business-related questions.
  • Acquiring data from primary or secondary data sources and maintaining databases.
  • Interpreting data, analyzing results using statistical techniques.
  • Acquiring data from primary or secondary data sources and maintaining databases.
  • Possess deep insight into business process as it relates to system integration and interface.
Skill Requirements:
  • Diploma/ Undergraduate degree, preferrable in Business Information Systems, Computer Science or Data Science.
  • Display excellent communication, strong language competencies in English, problem solving, analytical and people skills.
  • Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.
  • Advanced Microsoft Office (Excel, Macro) skills.
  • 2 to 3 years of relevant experience.
  • Minimum 5 years’ experience in Business Intelligence & Data Analytics.
  • Ability to write complex SQL queries & knowledge of Power BI.
  • Strong knowledge of relational, analytical and multi-dimensional database architectures.
  • Advanced analytical with the ability to understand business and technical functions, process information quickly and assess impacts to data elements.
  • Strong ownership & teamwork for win-win framework.
The Package :
  • Attractive Salary (RM 3,000 - RM 5,500).
  • Performance related bonus on a half yearly basis for confirmed staff.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Customer Service Executive - Airline

Executive – Customer Service - Airlines
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Job Description
The Position:
  • The Executive –Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
  • The position will require you to support the contact centre via telephone calls and emails in spoken and written English and Bahasa Malaysia.
The Responsibilities of the Role:
  • Assist with all incoming enquiries pertaining to travel reservations, products, and services.
  • Assist with all promotion and marketing campaign enquiries.
  • Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
Skill Requirements:
  • SPM/STPM/Diploma/Degree or equivalent professional qualification.
  • Excellent command of spoken and written English and Bahasa Malaysia.
  • The ability to read, write and speak Mandarin is an advantage.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
  • Ability to work in a challenging environment.
  • Contact Centre Operating Days: Rotational Shifts 24/7
The Package :
  • Salary Package:
    • During training, RM2,000.
    • Upon Successful Go Live RM2,250.
    • Upon confirmation RM2,500 + 1 time payout of RM1000.
  • Mandarin Language allowance RM 700 (read, write and speak Mandarin) + 1 time payout of RM1000.
  • Performance Related bonus on a quarterly basis for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Entry Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Outbound Specialist (English, Bahasa Malaysia and Mandarin Language Support)

Outbound Specialist (English, Bahasa Malaysia and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
  • Contact Huawei consumers via Outbound calls to enhance their user experience.
  • Making Outbound calls for new product owners, Happy Calls for dissatisfied customers and Crisis case customers, repeated customers and flagship product users.
  • Manage complaints and feedback from customers.
  • Escalate and highlight feedback that are serious in nature to Person In Charge.
  • Record call details in the applicable systems for tracking purposes.
  • Work on ad-hoc tasks assigned by respective line manager including handling of mystery calls, test calls and surveys.
  • Meet daily target set by management by performing number of outbound attempts, success rate, timely follow up calls and customer satisfaction.
  • Excellent verbal communication skills, persuasive, and friendly personality.
  • Good reading skills, attentive and good understanding skills; able to identify issues quickly and usage of appropriate probing skills.
  • Good writing skills, excellent grammar, structure, and attention to detail.
Skill Requirements:
  • Diploma holder or have an equivalent professional qualification in a relevant field of study.
  • Proficient in spoken and written English, Bahasa Malaysia and Mandarin.
  • At least one-year experience in escalation/dispute handling team.
  • At least 2 years’ experience in customer service.
  • Ability to use Google Chrome, Internet Explorer.
  • Knowledge about mobile technology and other digital applications.
  • Knowledge about Android and other phone software mechanisms.
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
  • Ability to work in a challenging environment.
  • Contact Centre Operating Days: Monday – Sunday.
  • Contact Centre Operating Hours: 9am - 9pm.
  • Work hours: Rotational shifts; 9.5 hrs. inclusive of 1.5 hrs break.
  • 5 day week; off days based on roster.
The Package :
  • Monthly Salary RM4,000
  • 15 days Annual Leave
  • 14 days Medical Leave
  • Medical and hospitalization coverage
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Technical Support Executive – ANZ

Technical Support Executive – ANZ
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Job Description
The Position:
  • The Executive – Technical Support will be required to manage incoming calls, emails and chat from customers pertaining to PCs, Laptops, Smartphones and Electronic products and services.
  • The position will require you to support the contact centre in spoken and written English.
Skill Requirements:
  • Diploma /Degree in IT related disciplines
  • Good command of spoken and written English.
  • Prior experience in a similar role is an advantage.
  • Well versed in Windows Operating Systems and Windows Office.
  • Well versed in Android software and hardware.
  • Possess initiative, able to work independently and as a team
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
  • Operating Days : Monday-Friday
  • Operating hours : 5am-6pm( following the ANZ hours).
  • Rotational shifts
  • Each shift is 9 hours including 1.5 hrs for breaks
  • Foreign nationals are welcome to apply.
The Package :
  • Attractive Salary - RM3000 - RM4000
  • Performance related bonus on a quarterly basis for confirmed staff.
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization coverage.
Experience Required :
  • Entry-Level
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

Executive Technical Support L2 (English Language Support)

Executive Technical Support L2 (English Language Support)
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Job Description
The Responsibilities of the Role:
  • To attend to escalation cases of a second level nature and to demonstrate such proficiency in their resolution as a Subject Matter Expert (SME).
  • To attend to follow up or escalate customer support calls, chat sessions & email interactions on behalf of client and to ensure such service delivery as may be required by customers.
  • To identify, segregate and resolve customer support requests in a systematic and precise approach as to ensure end-to-end resolution of customers’ issue.
  • To address customer (client product end-user) complaints using appropriate service empowerment as may be defined by line management.
  • To ensure all service support interactions including customer details are updated onto the CRM.
Skill Requirements:
  • Technical aptitude (computer literate, able to quickly learn new applications).
  • Familiarity with windows /android software and hardware.
  • Strong first-level technical troubleshooting acumen.
Work Experience:
  • 1-year experience in handling wireless product related inquiry and troubleshooting is required.
  • Prior contact centre experience for 2 year is required, with related industry know-how.
  • At least 1.5 years’ experience in computer hardware/software, including hardware support and operating system troubleshooting, positive performance reviews and previous employer references.
  • Strong verbal applicable language skills – native or near native / minimal accent impact.
  • Demonstrate ability to take ownership of customer issue and follow-up with customer to ensure a successful resolution and delightful experience.
  • Attention to detail with customer and case documentation.
Qualification:
  • Must possess at least a Diploma or a Bachelor’s degree in Computer Science/ Information Technology or equivalent.
  • Technical SME (Subject Matter Expert Certifications) in, Hardware, Network Switching, Routing & Security (Firewalls...Etc.).
The Package :
  • Basic salary RM3700.
  • Performance Related bonus on a quarterly basis for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.

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About Us
  • Scicom (MSC) Bhd is a leading Malaysian technology and Business Process Outsourcing (BPO) company, bringing the power of the world's emerging technologies to companies all over the world.
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    • hr.recruitment@scicom.com.my
    • 25th Floor, Menara TA One, 22, Jalan P. Ramlee, 50250 Kuala Lumpur, Malaysia
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