Job Description

The Responsibilities of the Role:

• Assist Manager-IRC in conducting internal audits including information security (ISO 27001) audits, follow up audits and ad-hoc audits and ensure adequate documentation of audit work performed.
• Assist Manager-IRC in reviewing draft QMS documents from operations and shared services and provide constructive feedback to ensure adequacy of processes and controls in place to address risks as well as alignment to other processes across Scicom.
• Assist Manager-IRC in the handling and management of Quality Management System (QMS) related matters.
• Proactively contribute to the establishment, delivery and maintenance of an efficient and effective risk management, audit and compliance framework and related policies, practices and processes.
• Conduct any other tasks and ad-hoc tasks as may be required to support the operation of IRC.

Skill Requirements:

• Bachelor’s degree or professional qualification (CISA, CIA, ACCA MIA, CPA and/or other IT audit related professional qualification).
• Minimum 2 years of IT audit or compliance related working experience.
• Knowledge and experience in ISO 27001 Information Security Management System internal audit and ISO 9001 Quality Management System internal audits is mandatory.
• Knowledge and experience in investigative audit, IT audit and/or enterprise risk management framework will be an added advantage.
• Knowledge of internal control processes, corporate governance, regulatory requirements and risk management.
• A team player with strong work ethics, high level of professional integrity, maturity, independence and excellent analytical skill.
• Proficiency in Microsoft Office, Microsoft Excel, Microsoft Visio & PowerPoint.
• Able to work under tight schedules with minimum supervision.
• Good communication skills, report writing, analytic & interpersonal skills.

The Package :

• Attractive Basic Salary.
• Performance Related Allowance.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Define a long-term product roadmap while identifying key opportunities and strategic partnerships.
• Demonstrate and develop deep domain expertise, competitive landscape awareness, and provide consulting on best practices and emerging trends.
• Deliver solutions which specify processes, technology, staffing, and project management required for implementation.
• Define and manage requirements for capabilities – includes business solution concepts, user stories, test case input, business case (ROI value) or other documents.
• Engage UX on Concept Work, Wireframes, Comps and Prototypes.
• Participate in Release & Sprint Planning.
• Establish business and web success metrics with analytics team and monitor results.
• Drive need and priority throughout the software development lifecycle.
• Ensure that business and customer interests are represented, and that online development / engineering / user experience teams are aligned on those needs.
• Consultation as “trusted expert advisor” role to both internal and external stakeholders, including formal advice, Executive customer presentations, and speaking engagements at industry conferences.
• Communicate Project status and Demos to Stakeholders & Executives.

Skill Requirements:

• Native English speaker or equivalent proficiency with strong communication skills.
• Strong in business relationship building and technology concept/solution presale.
• Ability to speak Mandarin fluently.
• Bachelor’s Degree/ Diploma or equivalent experience.
• Knowledge of system development methodology, product management, analytical/problem solving skills and relevant development and technology skills.
• Excellent verbal and written communications skills.
• Ability to work and analyze complex issues.
• Ability to work in complex and diverse global team.
• Ability to communicate with audiences at various levels in a manner that is most effective.
• Ability to work with the technology team to understand the technical constraints and develop a plan together.
• Ability to build external alliances with customers and industry experts to gain and share.
• Ability to work in an Agile environment to deliver on the product roadmap.

The Package :

• Attractive Salary (RM6,000 – RM13,000).
• Housing Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Developing, maintaining, training and coaching the agents to enhance overall customer support.
• Process review for improving the call flow efficiency and quality of call centre agents (voice and e-services).
• Track all the pain points relating to customer experiences, monitor the trends and provide report for improvement.
• Suggest or provide process opportunities and enhancements based on collected pain point data trends.
• Identify areas for service improvement that affects customer’s experience including but not limited to top DSAT contributors.
• Provide investigation, root cause analysis and case chronology when needed.
• Support service quality improvements including QA audits, QA/OSAT review, reporting and process enhancements.
• Provide feedback to the TSM/CC manager for any opportunities on improvement.
• Prepare and be part of R&R programs, arrangements and promotions.

Skill Requirements:

• Diploma, Degree or an equivalent professional qualification.
• Excellent command of spoken and written English.
• A high degree of integrity and professionalism with leadership traits.
• Minimum 12 months in the current position with excellent disciplinary and performance track record.
• Dynamic, highly motivated and result oriented team player with good interpersonal skills.
• Ability to work in a challenging environment with good initiative and able to work independently.
• L2.0 Technical expertise is an added advantage.
• Candidates with relevant customer service and technical support experience are welcome to apply.
• Possesses exceptional telephony and customer service skills in handling calls, emails, and/or chats.
• Possesses strong communication and interpersonal relationship skills.

The Package :

• Attractive Salary (RM4,500 – RM5,500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Perform technical support tasks including stakeholder communication, incident/problem management, resolution, and escalation as appropriate.
• Manage db issues day-to-day.
• Troubleshooting, root causing, perform db administration activities ensuring issues are resolved in timely fashion within agreed SLA.
• Perform db performance monitoring to determine performance bottlenecks and Root Cause Analysis.
• Proactive learner with the ability to research and quickly utilize new technologies.
• Work with other cross-functional and enterprise-wide organizations to maintain db systems and enhancements.
• Provide on-site and on-call database operations support for all in-country live applications and services according to defined Operations Level Agreement.
• Manage, support, and maintain database technology and infrastructure, adhering to the architectural guidelines and policies.
• Write/maintain OS level scripts for DB automation and application maintenance. Physical implementation of databases, storage structures, high-availability solutions, replication, and disaster recovery solutions.
• Proactive and reactive performance analysis, monitoring, troubleshooting and resolution of escalated issues.
• Collaborate with application support teams to optimize performance of database.
• Prioritize investigation of high impact incidents to identify root causes and mitigation measures. Secure database software in production, development, and QA environments by installing all mandated security patches within stipulated dates.
• Ensure successful database backup and restoration.

Skill Requirements:

• Bachelor of Computer Science / Information Technology from a reputable university/college with a minimum of 5 years of working experience in IT application development and support.
• OS – Linux, Unix.
• SQL– PGSQL, MySQL etc.
• NOSQL– Mongo, Redis etc.
• Good technical knowledge of High Availability databases.
• Should have strong UNIX platform skills and understanding of network, storage, tiered application environments and security.
• Implement Infrastructure as Code (laC) frameworks, such as Ansible and Terraform. Coding and scripting with common languages, such as Python, Linux Shell.
• Hands-on experience with associated database administration and troubleshooting tools.
• Ability to lead cross-functional teams on key infrastructure projects.
• Ability to learn new technologies and paradigms.
• Strong hands-on technical and engineering.
• Strong planning, organizational, analytical and problem-solving skills.
• Must be able to speak, read and write in English.

The Package :

• Attractive Salary (RM8,000 – RM13,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Monitor and track field service activities end to end including turnaround time, parts request, parts usage, repeated repair, onsite scheduling, customer feedback and process compliance. May require making outbound calls to customer when needed to validate the info provided by vendors.
• Support Service Delivery Manager (SDM) in analyzing root cause for exceptional incidents and performance issues, define corresponding action and executing and tracking actions to drive for performance improvement.
• Prepare regular reporting and analysis (daily, weekly and monthly) for Service Delivery Manager’s review and for vendor’s action. (e.g., Open Cases Report, Field Service Performance Analysis, Customer Satisfaction Survey Analysis, Unusual activities report, vendor compliance report, etc.).
• Manage and track escalations from Field Service vendors or escalations from other parties related to Field Service.
• Hold regular meetings with vendors for business reviews, forums and ad hoc discussions.
• Conduct vendor training for new vendors.

Skill Requirements:

• Minimum 3-5 years of direct experience on Vendor Management.
• Knowledge in PC technology, MS Windows and common applications in Windows.
• Strong proven skill in using Excel Pivot Table and Excel formulas for data analysis. Knowledge of SQL, MS Access, Qlik Sense and Power BI is an added advantage.
• Logical thinker, fast learner, good analytical and problem-solving skills.
• Able to organize and prioritize in a fast paced, dynamic work environment.
• Interpersonal savvy and proactive.
• Able to work in a team environment and willing to contribute to achieve company’s objective.
• Excellent and effective communication skills at all levels - written and verbal.
• Must be able to speak, read and write in English and Thai.

The Package :

• Attractive Salary (RM5,000 – RM6,000).
• RM500 Housing Allowance.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Mid Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
• To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
• To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
• To recognize the importance of telephone calls as a way of supporting and enhancing our client’s brand.
• To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
• To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
• To undertake any administration tasks delegated by the Assistant Manager.

Skill Requirements:

• Degree in any discipline.
• Excellent command of spoken and written English and Native Russian.
• Proficient in MS Office.
• Customer service oriented preferably with at least 1 year working experience in customer service.
• Display excellent communication, problem solving and people skills.
• Able to work independently as well as a team player.
• Willing to work shifts.

The Package :

• Attractive Salary.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Menara QI Tower, Petaling Jaya, Selangor

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Handling Voice or Non -Voice customer, including detailed recording of the issue according to defined processes.
• Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
• Advises and educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
• Responsible for ensuring that the set KPIs are achieved.
• Create a case in ticketing system, monitoring and drive the case until closure.
• To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
• To ensure high levels of customer satisfaction with individual calls.
• If not successful in solving the ticket, forward to the next appropriate level.
• Usage of remote tools (where applicable) to analyze and resolve tickets.
• Ad-hoc tasks such as queue monitoring, light reporting and projects, covering different time zones of regions.

Skill Requirements:

• Degree, Diploma or an equivalent professional qualification.
• Excellent command of spoken and written English and Indonesia.
• Technical knowledge on Microsoft Operating Systems and Office Suites.
• 1+ years of experience in Client Technical Support roles.
• Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
• Experience within IT Services and Working with Field Service Providers.
• Working Knowledge of Windows Operating Systems and MS Products.
• Technical Knowledge of the client (Notebook, Desktop, and Tablets).

The Package :

• Attractive Salary (RM4,000 – RM4,500).
• Housing Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Lead, supervise, and coach the Executive Technical Support team to achieve call centre KPIs and service levels.
• Review and enhance workflows and SOPs to improve productivity and close service gaps.
• Maintain and continuously update the Quality Management System (QMS) and all supporting documentation, including forms, templates, policies, and work instructions.
• Collaborate with the Operations Manager/MIS department to coordinate shift rosters and manage staff scheduling to meet operational needs.
• To prepare daily, weekly, and monthly reports pertaining to contact centre operations and performance.

Skill Requirements:

• Degree or an equivalent professional qualification.
• Mandarin language capability will be an added advantage.
• Good command of spoken and written English and Bahasa Malaysia.
• Excellent knowledge of ICT products and services, including computer hardware, electronics, software, and basic networking.
• Minimum 3 years of experience in similar capacity.
• Proficient in MS Office applications.
• Passionate about customer care, providing responsive and quality support.
• Demonstrates good people skills and teamwork qualities that foster a constructive working relationship and a friendly environment.

The Package :

• Attractive Salary.
• Performance Related Allowance on a quarterly basis.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Receive call or digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Determine the problem and provide a technical resolution within the contact or by dispatching for service.
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
• Always strive to meet and exceed customers’ needs and expectations.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
• Demonstrate the required maturity to work from home/remotely under minimum supervision.
• Expected to meet the Key Performance Indicators (KPI).

Skill Requirements:

• Strong language competencies in English and Burmese language.
• Degree, Diploma or an equivalent professional qualification.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites.
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

The Package :

• Attractive Salary (RM3,000 – RM4,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Overseeing the daily operations of the SMC team and ensuring that infrastructure, systems, networks and applications are running smoothly.
• Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity for SMC.
• Managing technology vendors and service providers to ensure that the organization's technology needs are met.
• Leading a team of IT professionals and providing guidance and support to ensure that they are meeting SLA and objectives.
• Maintaining a strong understanding of the organization's business needs and working closely with client to ensure that IT is aligned with those needs.
• Ensuring that the organization's IT policies and procedures are up to date and compliant with industry standards and company regulations.
• Keeping up to date with the latest industry trends and developments in IT operations management.
• Assess areas of improvement in SMC on people, process and tool.
• Provide support and guidance to internal team as well as external (client).
• Excellent communications skill in Cantonese, English, Mandarin.
• Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role.
• Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role.
• Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus.
• Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management with all level of staff and customer.
• Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders.
• Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service.
• Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones.
• Ensure SMC comply to the audit, ISO and general compliance and assurance activities.

Desired Certifications:

• ITIL foundation v4
• ITIL specialist v4 certification

Skill Requirements:

• Diploma or Degree holder in Computer Engineering or Information Technology or related disciplines.
• 5-7 years of experience in IT Service Operations Management.
• Experience in ITSM tools (BMC Helix) or any equivalent ITSM tools in the market will be added advantage.
• Technical proficiency and knowledge of IT infrastructure, networks, applications and systems to effectively manage and troubleshoot issues.
• Excellent communication skills to effectively interact with team members, senior management, and other stakeholders.
• Strong leadership skills to effectively manage a team of IT professionals and drive performance.
• Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service or support.
• Driven and able to multi-task, strong time management skills and strong team player.
• Required Language(s): English, Cantonese, Mandarin.
• Cantonese speaking is a must.
• Attractive salary.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Successfully communicates with others to gather information and learn about their needs and expectations.
• Has demonstrated the ability to ask probing questions.
• Can define the concept of solution delivered on first contact and articulate that the solution could be one or more of the following:
• Document and close the call according to the training program.
• Consult a Level 1.5 or other resource for additional help or ‘consult’.
• Escalate to a Level 2 or other resource per Buyer policy.
• Demonstrated ability to follow the identified work-flow and troubleshooting process to resolve an issue.
• Clearly sets Customer expectation regarding resolution and/or follow-up.
• Demonstrated ability to have empathy with Customer’s situation and to address Customer’s emotional needs (in order to get to a point where the technical need can be resolved).
• Demonstrates good attendance and sees tasks through to completion.
• Willing to do detailed or routine work necessary to achieve results.

Skill Requirements:

• Experience, Education, and Certification:
• High school degree or equivalent (required).
• College degree (preferred).
• PC industry knowledge required.
• Sales/service experience in retail, sales, service or other “helping” business (preferred).
• Minimum 3 years related hardware technical support experience.
• Successful candidates should have the following prerequisite qualifications:
• Previous experience working in similar technical support role with demonstrated sales capabilities.
• Experience supporting Customers in a Customer facing, applicable environment.
• Attractive Salary.
• Performance related bonus for confirmed staff.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• CSR must be proficient in written and spoken in English, Mandarin and Cantonese.
• CR will render the following service for Enquiry calls:
• Member particular update e.g. address, phone.
• Phone-in redemption.
• Lost/stolen and faulty card request.
• Unsubscribe promotional email/SMS.
• Change/cancel/recovery of partner point transfer.
• Enquiries relate to Member account, program and promotion.
• Enquiries regarding ExxonMobil loyalty services.
• Loyalty Program related enquiries and support.
• Handle member queries on redemption status, non-received or lost voucher.

Skill Requirements:

• Minimum SPM/STPM with prior working experience.
• Diploma holder or higher education qualification is preferred.
• Display excellent communication, problem solving and people skills.
• Excellent command of spoken and written English and Mandarin.
• Cantonese is an added advantage.
• Possess initiative, ability to work independently and within a team.
• Possess initiative, able to work independently and in a team.
• Good multitasking ability.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Fast typing skills (minimum 35 words per minute).
• Good problem-solving skills.
• Customer service oriented.

The Package :

• Attractive Salary (RM3000).
• Language Allowance (RM850).
• Performance Related Allowance per quarter for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Proactiveness 24x7 monitoring & real-time visibility to Lenovo service order deliveries within SLA.
• Control tower and coordination of service delivery related responses and activities.
• Oversees the IT related issue (Jira Ticketing) that is essential to business.
• Situational awareness & ongoing communication to internal business stakeholders & external partners.
• Daily close monitoring on Open task (Service Order).
• Proactive monitoring of service order deliveries to ensure timely repair within service level agreement.
• Control tower of general enquiries, operational activities & escalations via phone, email, chator Communicator queue to ensure resolution & customer satisfaction.
• Action on requests and provide response with progress update promptly until issue resolved.
• Interpreting data, analyzing results using statistical techniques.
• Interface with relevant service teams to work for part relation & substitution, revision delivery ETA, service deferral and other alternatives on any miss or potential delay.

Skill Requirements:

• Strong language competencies in English and Mandarin language.
• Call center or service experience in IT and technical experience, preferably with monitoring tools, will be an added advantage.
• Ability to work effectively in a team environment with both technical and non-technical staff.
• Undergraduate degree or diploma in IT or business-related fields.
• Fresh graduates are encouraged.
• Able to work night shift.
• Ability to manage adverse and ambiguous situations.
• Work in 24x7 rotational shift environment.
• Basic Microsoft Office (Outlook, Excel and PowerPoint) skills.

The Package :

• Attractive Salary (RM3,000 – RM4,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advice and educates customers through combination of experience and guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
• Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
• Monitors own “Open Case” workload and drives to closure.

Skill Requirements:

• Strong language competencies in English language.
• Basic Microsoft Office (Outlook, Words, PowerPoint, and Excel) skills.
• Working Knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot Client solutions.
• Superior customer service skills
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.

The Package :

• Attractive Salary (RM3,800 – RM4,500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Handling Voice or Non-Voice customer, including detailed recording of the issue according to defined processes.
• Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
• Advises and educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
• Responsible for ensuring that the set KPIs are achieved.
• Create a case in ticketing system, monitoring and drive the case until closure.
• To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
• To ensure high levels of customer satisfaction with individual calls.
• If not successful in solving the ticket, forward to the next appropriate level.
• Usage of remote tools (where applicable) to analyze and resolve tickets.
• Ad-hoc tasks such as queue monitoring, light reporting and projects, covering different time zones of regions.

Skill Requirements:

• Require to speak and write in English and Thai (additional languages would be a plus point).
• 1+ years of experience in Client Technical Support roles.
• Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
• Experience within IT Services and Working with Field Service Providers.
• Working Knowledge of Windows Operating Systems and MS Products.
• Technical Knowledge of the client (Notebook, Desktop, & Tablets).

The Package :

• Attractive Salary (RM3,500 – RM4,500).
• RM500 housing allowance.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Comfortable working with SIEM tools and incident handling experience preferred.
• Support and coordinate response to cyber-attacks that threaten assets, intellectual property, networks, and computer systems.
• Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Endpoint Detection and Response (EDR) and other security threat data sources.
• Utilize other analytic tools (NDR, etc.) to identify potential threats to the environment.
• Sound knowledge and practical experience with TCP/IP networking.
• Experience with Linux, Windows, iOS, and Network Operating Systems.
• Knowledge of information technology (IT) security principles and methods (e.g., demilitarized zones, encryption, etc.)
• Knowledge of current threats, vulnerabilities, and recent cyber-attacks.
• Critical thinking and analytical skills.
• Manage security incident/Event tickets.
• Responsible for working in a 24x7 Security Operation Centre (SOC) environment.

Skill Requirements:

• Degree in computer science/cybersecurity or equivalent from a recognized university/institute.
• At least two years of ICT industry experience in configuring, managing, and troubleshooting.
• Interpersonal skills and experience in presenting security incidents.
• Teamwork skills.
• Good written and oral communications skills.
• Work experience in a SOC is an added advantage.
• ICT security certifications are an added advantage.
• Attractive Salary (LKR 110,000 to 140,000).

Experience Required :

• Associate

Location :

• Scicom LANKA Office.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Determine the problem and provide a technical resolution within the contact or by dispatching for service.
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
• Always strive to meet and exceed customers’ needs and expectations.
• Stay abreast of new process and product release by reading updates, studying product descriptions, and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
• Demonstrate the required maturity to work from home/remotely under minimum supervision.
• Expected to meet the Key Performance Indicators (KPI).

Skill Requirements:

• Degree or Diploma qualification are encouraged to apply.
• Good communication skills in English and Indonesia language – to read, write and speak.
• Fresh graduate with good personal/working experience in handling computers/laptops or technical issues.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites.
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

The Package :

• Attractive Salary (RM 3,000 – RM 4,000)
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
• To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
• To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
• To recognize the importance of telephone calls as a way of supporting and enhancing our client’s brand.
• To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
• To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
• To undertake any administration tasks delegated by the Assistant Manager.

Skill Requirements:

• Degree in any discipline.
• Excellent command of spoken and written English and Native Persian.
• Proficient in MS Office.
• Customer service oriented preferably with at least 1 year working experience in customer service.
• Display excellent communication, problem solving and people skills.
• Able to work independently as well as a team player.
• Willing to work shifts.

The Package :

• Attractive Salary RM3,500.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The Business Intelligence Analyst is responsible for supporting businesses leverage data, designing, developing the dashboard, and identifying opportunities for improvement as well as offering solutions. This position will collaborate with Leaders, Business Stakeholders, and subject matter to support to request.

The Responsibilities of the Role:

• Accountable for directly working with the business to assist in all reporting, data extracts and information needs.
• Identify and execute robust and continuous improvement opportunities within the data management processes in the applicable systems.
• Be the information delivery expert responsible for creating adhoc reports, dashboard and data mining processes as per business needs.
• Gather and understand business requirements to set functional specifications for reporting applications.
• Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
• Utilize strong business application knowledge like RPA, PowerBi, SQL, SAP, and Salesforce to quickly combine datasets in order to produce data mashups as answers to business-related questions.
• Acquiring data from primary or secondary data sources and maintaining databases.
• Interpreting data, analyzing results using statistical techniques.
• Acquiring data from primary or secondary data sources and maintaining databases.
• Possess deep insight into business process as it relates to system integration and interface.

Skill Requirements:

• Diploma/ Undergraduate degree, preferrable in Business Information Systems, Computer Science or Data Science.
• Display excellent communication, strong language competencies in English, problem solving, analytical and people skills.
• Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.
• Advanced Microsoft Office (Excel, Macro) skills.
• 2 to 3 years of relevant experience.
• Minimum 5 years’ experience in Business Intelligence & Data Analytics.
• Ability to write complex SQL queries & knowledge of Power BI.
• Strong knowledge of relational, analytical and multi-dimensional database architectures.
• Advanced analytical with the ability to understand business and technical functions, process information quickly and assess impacts to data elements.
• Strong ownership & teamwork for win-win framework.

The Package :

• Attractive Salary (RM 3,000 - RM 5,500).
• Performance related bonus on a half yearly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Contact Huawei consumers via Outbound calls to enhance their user experience.
• Making Outbound calls for new product owners, Happy Calls for dissatisfied customers and Crisis case customers, repeated customers and flagship product users.
• Manage complaints and feedback from customers.
• Escalate and highlight feedback that are serious in nature to Person In Charge.
• Record call details in the applicable systems for tracking purposes.
• Work on ad-hoc tasks assigned by respective line manager including handling of mystery calls, test calls and surveys.
• Meet daily target set by management by performing number of outbound attempts, success rate, timely follow up calls and customer satisfaction.
• Excellent verbal communication skills, persuasive, and friendly personality.
• Good reading skills, attentive and good understanding skills; able to identify issues quickly and usage of appropriate probing skills.
• Good writing skills, excellent grammar, structure, and attention to detail.

Skill Requirements:

• Diploma holder or have an equivalent professional qualification in a relevant field of study.
• Proficient in spoken and written English, Bahasa Malaysia and Mandarin.
• At least one-year experience in escalation/dispute handling team.
• At least 2 years’ experience in customer service.
• Ability to use Google Chrome, Internet Explorer.
• Knowledge about mobile technology and other digital applications.
• Knowledge about Android and other phone software mechanisms.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Ability to work in a challenging environment.
• Contact Centre Operating Days: Monday – Sunday.
• Contact Centre Operating Hours: 9am - 9pm.
• Work hours: Rotational shifts; 9.5 hrs. inclusive of 1.5 hrs break.
• 5 day week; off days based on roster.

The Package :

• Monthly Salary RM4,000
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization coverage

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• To attend to escalation cases of a second level nature and to demonstrate such proficiency in their resolution as a Subject Matter Expert (SME).
• To attend to follow up or escalate customer support calls, chat sessions & email interactions on behalf of client and to ensure such service delivery as may be required by customers.
• To identify, segregate and resolve customer support requests in a systematic and precise approach as to ensure end-to-end resolution of customers’ issue.
• To address customer (client product end-user) complaints using appropriate service empowerment as may be defined by line management.
• To ensure all service support interactions including customer details are updated onto the CRM.

Skill Requirements:

• Technical aptitude (computer literate, able to quickly learn new applications).
• Familiarity with windows /android software and hardware.
• Strong first-level technical troubleshooting acumen.

Work Experience:

• 1-year experience in handling wireless product related inquiry and troubleshooting is required.
• Prior contact centre experience for 2 year is required, with related industry know-how.
• At least 1.5 years’ experience in computer hardware/software, including hardware support and operating system troubleshooting, positive performance reviews and previous employer references.
• Strong verbal applicable language skills – native or near native / minimal accent impact.
• Demonstrate ability to take ownership of customer issue and follow-up with customer to ensure a successful resolution and delightful experience.
• Attention to detail with customer and case documentation.

Qualification:

• Must possess at least a Diploma or a Bachelor’s degree in Computer Science/ Information Technology or equivalent.
• Technical SME (Subject Matter Expert Certifications) in, Hardware, Network Switching, Routing & Security (Firewalls...Etc.).

The Package :

• Basic salary RM3700.
• Performance Related bonus on a quarterly basis for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Application support:
• Resolve issues.
• Perform site performance monitoring to determine system performance bottlenecks.
• Manage operation day-to-day technical issues.
• DevOps tasks:
• Support the application CI/CD pipeline for promoting software into higher environments.
• DevOps tools support.
• Infrastructure maintenance support.
• Proactive learner with the ability to research and quickly utilize new technologies.

Skill Requirements:

• Bachelor of Computer Science / Information Technology from a reputable university/college.
• Fresh graduates eager to start their careers in IT are welcome to apply.
• Passionate about technical IT work and adopting new technologies.
• Critical thinker and problem-solving skills.
• Good teamwork.
• Good time-management skills.
• Good interpersonal and communication skills.
• Growth mindset, willing to pick up new skills.
• Professional proficiency in English, both written and spoken.
• Full-time position.

The Package :

• Attractive Salary (RM4,000 – RM6,500).
• RM500 Housing Allowance.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Provide Technical Support for HONOR smartphones and other devices such as tablets, PCs, Modems, etc via non-voice channels such as chat, social media, and email platforms.
• Mainly handles and answers user questions and inquiries.
• Escalates technical problems/complaints that cannot be resolved within SLA to relevant teams.
• Performs systematic tracking of escalated problems until they are closed.
• Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
• Able to communicate and adapt to different types of customers.

Skill Requirements:

• Graduate from college or above, related professional on electronically is preferred with background in Electronics, communications, economics, management, etc.
• Excellent command of spoken and written English and Indonesia.
• Experience in other mainstream mobile phone manufacturers is an added advantage.
• Contact centre experience is preferred.
• More than 3 years of experience using Windows, Windows Office, MS Outlook, Chrome, and Internet Explorer.
• Basic web-based application skills including Internet navigation and search experience on a computer.

The Package :

• Can earn up to RM3,550.
• Performance Related Allowance on a quarterly basis.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.