Job Description

Responsibilities:

• Roaming Hub provisioning (operators implementation according to design; numbering plan updates; opening roaming agreements).
• Testing GSM,GPRS,CAMEL,LTE services in roaming (such as MO/MT calls, SMS, call forward, data transfer, online charging etc).
• Troubleshooting of failed GSM/CAMEL scenarios (based on SCCP, MAP, CAP, SIP/ISUP traces and logs).
• Troubleshooting of failed GPRS/LTE scenarios (based on GTP and DIAMETER traces and logs).
• MVNE testing and troubleshooting (M2M service).
• Communication with the mobile networks worldwide for technical issues resolving.
• IREG testing (IR24/35/60/48/38 etc).
• TADIG testing (TAP flow and TAP files validation)
• Any other tasks as assigned by management.

Skill Requirements:

• Degree/Masters in Computer Science/IT/Telecommunications or equivalent professional qualification.
• Good command of spoken and written English.
• Relevant work experience in a mobile service provider environment :
• SS7 stack knowledge (SCCP, MAP, SIP/ISUP) is a must;
• GSM/LTE networks architecture knowledge;
• Understanding of billing systems, CDR’s, TAP flows, TAP files
• Basic CAMEL/GRX/GTP/DIAMETER knowledge is an advantage;
• Understanding open connectivity roaming hub and/or experience working with Data Clearing Houses is a valuable assets.
• Knowledge and experience with core network data implementation on mobile network nodes would be a definite plus;
• Ability to work early and late shifts, at night and during the weekends (24/7).
• Able to follow and adapt to fast moving technical environment.
• Good analytical and problem-solving skills.
• Strong customer focus.
• Able to take initiative, flexible and stress resistant.
• Dynamic,highly motivated and result -oriented team player with good collaboration skills.

The Package :

• Attractive Salary(Negotiable).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Overall ownership of brand execution for Korean marketplace.
• Oversee execution of marketing Strategy as advised by Head of Brand/Brand management.
• Coordinate with CRM, Customer Service, Product teams and Marketing teams for brand offers.
• Proactively monitor and manage different player segments across player life cycle stages.
• Proactively create ad hoc ROI driving market specific initiatives.
• Develop low-cost strategies to help business acquire and retain players.
• Monitor social applications and oversee execution for other communication channels.
• Respond to players’ questions related to promotions, deposit/ withdrawal issues.
• Coordinate with relevant teams such as Customer Services about concerns from players.
• Align with Product Teams and Marketing Teams on player communications (i.e. weekly newsletters, ad hoc newsletters, SMS announcements)
• Analyze the impact of marketing campaigns on the Korean market (both market specific and brand wide promotions) and proactive suggestions to decision makers aimed at improving ROI.
• Be first line of contact with affiliates, coordinating payments, resolving issues, onboarding new deals, and coordinating between the affiliates and the internal Affiliates management team
• Be the market expert within the Brand team.
• Any other task(s) as assigned by management.

Skill Requirements:

• Degree in any discipline.
• 23 years old and above.
• Excellent command of spoken and written Korean and English.
• Experience in either gaming or country manager experience in a non-gaming but fast paced and online industry (crypto business) or online marketing business; basically, a commercially focused online company
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• A good understanding of the Gaming Industry.
• Preferably have high interest in Sports and/or Casino.
• Previous affiliate experience and contacts highly desirable.
• Strong understanding of the Korean marketplace.

The Package :

• Attractive Salary
• Housing allowance RM 500
• Work permit organized and paid by the company.
• Flight ticket (where applicable).
• Performance Related Bonus for confirmed staff.
• Work days/Hours: Monday-Friday/9am -5pm
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Mid-Senior Level

Location :

• Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Overall team coaching and mentoring of the team to manage B2B customers in relation to telecommunication products and services.
• Maintenance of training content, guides and course materials.
• Wording & SOP optimization to ensure the current knowledge base can support the team`s performance to exceed the set goals.
• Manages the daily operations of the team.
• Creates refresher sessions for poor performers to consolidate their knowledge.
• Translate data into actionable insights & strategies
• Daily team data monitoring & management
• Information synchronization & the scheduling of trainings.
• Responsible for Weekly / Monthly team performance reports.
• Support the Contact Centre in achieving its agreed service levels, Quality Standards and any other KPIs as communicated by Operations.
• Manages all problems of the team in a closed loop.
• Any other tasks as assigned by management.

Skill Requirements:

• Diploma/Degree in IT related disciplines.
• Excellent command of spoken and written English and Japanese.
• Minimum of 2 years in a similar capacity.
• Personal Laptop/PC with own internet service and the following requirements:
• Two monitors 24”
• Workstation (PC/Laptop) Specification: Windows 10 Pro/home i7, 8GB RAM, 500GB SSD.
• Webcam
• Headset with noise-cancelling
• Access to Microsoft Office/Teams
• Chrome & Firefox browser
• .NET Framework 4.7.2 or above
• AnyDesk application
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
• Able to work from 9am-6pm Japan time ,Monday-Friday.
• This position is open to Japanese nationals residing in Japan.

The Package :

• Attractive Salary(RM 12500).
• Performance Related Bonus on a monthly basis for confirmed staff.

Experience Required :

• Associate

Location :

• Japan.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Assists customers with product selection, answers basic questions and suggests various product options that are available.
• Managing customer complaints and escalations.
• Managing of refunds requests.
• Input customer interaction, problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact center.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

Skill Requirements:

• Diploma/Degree in any discipline.
• Good command of spoken and written English and Bahasa Malaysia.
• Minimum 12 months experience in contact center/ customer service environment with sales/upsell experience.
• E-Commerce experience/online marketplace knowledge is an advantage.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Typing speed of over 50 WPM
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Able to work rotational shifts : Monday-Sunday/8am -12midnite.
• 5 day week; off days based on roster.

The Package :

• Attractive Salary.
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services.
• The position will require you to support the contact centre in spoken and written English & language of support (see below)
• Operational hours currently 9am to 6pm Mondays to Fridays(country specific) however, working towards 24/7 in future.

Skill Requirements:

• Degree in IT related disciplines.
• 23 years old and above.
• Excellent command of spoken and written language of support:
• *English only
• *English & Bahasa Malaysia
• *English & Cantonese/Mandarin
• *English & Thai
• *English & Vietnamese
• *English & Tagalog
• *English & Bahasa Indonesia
• *English & Japanese
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Well versed in PC hardware and software.

The Package :

• Attractive Salary
• Performance related allowance on a quarterly basis for confirmed staff.
• Work permit organised and paid for by Company (where applicable)
• Housing allowance provided (where applicable)
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Data Analysis.
• To provide the voice of customer report base on the data from call center, output the improvement suggestions.
• To provide daily, weekly, monthly and ad hoc reports in the stipulated timeframes and as required by the Operations Management team and the client.
• Regularly review operations performance and be able to provide immediate snapshot views on health of Operations.
• Work with SCICOM ICT and CRM teams to automate and centralize required reports from several data sources.
• Generate/Validate forecasts, providing supporting data and documentation to project required resources to man the desk.
• Maintain complete and accurate data records regarding performance metrics of individuals and the Contact Center (e.g SIEBEL, CTI, ACD, IVR, CRMS, Microsoft Dynamics, SAP, IPCC, LiveChat, Zendesk, SurveyMonkey, Innso, SciMax and etc.).
• Create work schedules to match accurately resource deployment to work requirements, optimizing productivity and results.
• Prepare for and attend internal / external meetings regarding the performance of the Contact Center and all associated metrics as required.
• Work closely with the Operations Management team to ensure key operational deliverables are met.
• Review Operations work processes, providing recommendations for improvement.
• Constantly review contact centre metrics and performance, summarizing findings for Operations Management and Scicom senior management team.
• Ensure accuracy/ integrity of all data.
• Any other task(s) as assigned by management.

Skill Requirements:

• Diploma/Degree holder in an IT related discipline.
• Good written and spoken English.
• Willing to work shifts.
• Customer focused.
• Good problem solving skills.
• Excellent disciplinary and performance track record
• Possess initiative, able to work independently and as a team.
• Dynamic ,highly motivated and result oriented with good interpersonal skills.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• To provide daily, weekly, monthly and ad hoc reports in the stipulated timeframes and as required by the Operations Management team and the client.
• Regularly review operations performance and be able to provide immediate snapshot views on health of Operations.
• Work with SCICOM ICT and CRM teams to automate and centralize required reports from several data sources.
• Generate/Validate forecasts, providing supporting data and documentation to project required resources to man the desk.
• Maintain complete and accurate data records regarding performance metrics of individuals and the Contact Center (e.g SIEBEL, CTI, ACD, IVR, CRMS, Microsoft Dynamics, SAP, IPCC, LiveChat, Zendesk, SurveyMonkey, Innso, SciMax and etc.).
• Create work schedules to match accurately resource deployment to work requirements, optimizing productivity and results.
• Prepare for and attend internal / external meetings regarding the performance of the Contact Center and all associated metrics as required.
• Work closely with the Operations Management team to ensure key operational deliverables are met.
• Review Operations work processes, providing recommendations for improvement.
• Constantly review contact centre metrics and performance, summarizing findings for Operations Management and Scicom senior management team.
• Ensure accuracy/ integrity of all data.
• Any other task(s) as assigned by management.

Skill Requirements:

• Diploma/Degree holder in an IT related discipline.
• Good written and spoken English.
• Willing to work shifts.
• Customer focused.
• Good problem solving skills.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and result oriented with good interpersonal skills.

The Package :

• Attractive Salary (RM 4000).
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to online games and related products and services.
• The position will require you to support the contact centre in spoken and written.
• Korean and English Language Support.

Skill Requirements:

• Degree in any discipline.
• 23 years old and above.(Korean nationals)
• Excellent command of spoken and written Korean and English.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• This position is open to All nationalities who are fluent in spoken and written English and Korean.

The Package :

• Attractive Salary RM 6500
• Housing allowance RM 500 (where applicable).
• Work permit organized and paid by the company (where applicable).
• Flight ticket (where applicable).
• Performance Related Bonus on a quarterly basis for confirmed staff.
• Contact Centre Operating Hours : 24/7
• Work days/Hours : 5 day week, shift based; off days based on roster.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The Executive -Monitoring Support role provides proactive 24x7 monitoring & real-time visibility to service order deliveries within the SLAs.

The Responsibilities of the Role:

• Proactive monitoring on service order deliveries to ensure timely repair within the service level agreement.
• Control tower of general enquiries, operational activities & escalations via phone/email/chat/communicator queue to ensure resolution & customer satisfaction.
• Action on requests & provide response with progress update promptly until issue resolved.
• Engaging internal services teams and external partners (service providers) to work on service delivery related issues.
• Interface with relevant service teams to work for part relation & substitution, revision delivery ETA, service deferral and other alternatives on any miss or potential delays.
• Provides 24x7 support and coordination for crisis, planned/unplanned events and escalations.
• Any other task(s)as assigned by management.

Skill Requirements:

• Diploma/Degree in IT or Business related disciplines.
• Excellent command of spoken and written English and Mandarin.
• Call centre/Tech Support/Services/IT & technical experience preferably with monitoring tools.
• Ability to work effectively in a team environment with both technical and non-technical staff.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours : 24/7
• Ability to work in 24x7 rotational shift environment.
• Able to work night shift.
• 5 day week ; off days based on roster.

The Package :

• Attractive Salary.
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

Responsibilities:

• Exhibit creative writing skills to develop engaging eLearning training content.
• Should be adept at creating original content based on client/learner needs.
• Design the eLearning course outline as per the learning objectives and develop training material meeting the same.
• Use authoring tools to build eLearning courses.
• Develop eLearning training content in various engaging formats (e.g., games, videos, quizzes, and etc.)
• Produce eLearning courses on time to meet with the company’s overall eLearning outcomes strategy.
• Convert eLearning content from traditional media and classroom lectures into online and e-learning modules.
• Address changes and feedback to eLearning course in a timely manner.
• Work in a fast-paced, constantly changing environment.
• Work with the Instructional Designer in the design, development, and editing of online material and content using our authoring tools to create stunning content.
• Create, upload, and manage learning content and assessment in our Learning Management System.
• Demonstrate excellent language and communication skills, both written and verbal.

Skill Requirements:

• Diploma/Degree, preferably in Instructional Design, Education, Computer Science or a related field.
• Familiar with learning management systems (LMS) and authoring tools.
• Understanding of a variety of learning styles, assessment, and evaluation methods.
• Self-disciplined in work quality and continuous improvement. Able to keep up with evolving eLearning tech and theories.
• Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients.
• Good command of both written and spoken English.
• Ability to work independently and as part of a team.

Experience Required :

• Entry level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• To represent the client and be professional in all communications with customers.
• To chat with customers within the given timelines and targets.
• To reply emails sent by customers within the targets set by the desk.
• To engage in Social Media messages /comments.
• Act as an ambassador for the company when communicating with its users.
• Ensure adherence to operational Processes & Procedures.
• Support the management team by providing necessary reports in an agreed timeline.
• Acts as a back-up and assists Assistant Managers –Social Media in the operational management of a team of up to nineteen (19) to ensure both operational targets and service levels are achieved.
• Any other task(s) as assigned by management.

Skill Requirements:

• Diploma holder or have an equivalent professional qualification in a relevant field of study.
• Good command of spoken and written English, Bahasa Malaysia and Mandarin.
• Strong skills in troubleshooting smartphones and demonstrate awareness in latest changes in the smartphone/tablet environment.
• Proficiency in a multi-system environment.
• Basic web –based application skills including internet navigation and search experience on a computer.
• Basic Personal Computer (“PC”) skills.
• Functional understanding in networking and mobile devices (for internet connectivity –home or corporate).
• Knowledge of speed test methods.
• Demonstrate an awareness of new software and technology in general

The Package :

• Attractive Salary : (RM3200-RM4000).
• Performance Related Allowance on a quarterly basis.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The Executive – Technical Support will be required to manage incoming calls and emails from customers pertaining to Smartphones and Tablets, Routers and Modems.
• The position will require you to support the contact centre in spoken and written English, Bahasa Malaysia and Mandarin.

Skill Requirements:

• Diploma/ Degree in any discipline.
• Excellent command of spoken and written English, Bahasa Malaysia and Mandarin.
• Knowledge of mobile phone electronics, tablets,routers and modems.
• Well versed in Windows Operating Systems and Windows Office.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

The Package :

• Attractive Salary (RM 3200-RM3500).
• Performance Related Allowance.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Internship

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

Responsibilities:

• Define project scope, goals and deliverables that support business goals in collaboration with senior management, stakeholders, clients, third-party contractors/ consultants/ vendors and internal departments.
• Develop full-scale project plans and associated communications documents
• Effectively manage and communicate project expectations to team members, internal departments, third-party contractors/ consultants/ vendors and clients in a timely and clear fashion.
• Plan, schedule and track project timelines and milestones using appropriate tools.
• Develop and deliver progress reports, proposals, requirements documentation and presentations.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Identify and manage project dependencies and critical path.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Perform the development and implementation processes that meet client/ departmental service level agreements. Implement and continuously improve the quality monitoring and measurement system.
• Develop the Quality Management System (QMS) in line with ISO, SCP and SQS Standards.
• Research and prepare powerpoint presentations for new project proposals.
• Work with development team on Proof of Concept system and applications.

Skill Requirements:

• Minimum 3 years of experience in Business Analysis / Project Management.
• Excellent powerpoint presentation skills is a must.
• Undergraduate degree in subjects such as computers, business management or any equivalent degree.
• Strong communication/interpersonal skills.
• Proven analytical background.
• Good research skills.

Experience Required :

• Associate.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services. The position will require you to support the contact centre in spoken and written English and Thai

Skill Requirements:

• Degree in IT related disciplines
• 23 years old and above
• Excellent command of spoken and written English and Thai.
• Possess initiative, able to work independently and as a team
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
• Well versed in PC hardware, software and Smartphones

The Package :

• Attractive Salary.(RM3000-4000)
• Housing allowance RM 500
• Work permit organized and paid by the company
• Flight ticket
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.