Skip current openings
Current Openings
Business Intelligence Analyst
SHARE
Job Description
The Position:
- The Business Intelligence Analyst is responsible for supporting businesses leverage data, designing, developing the dashboard, and identifying opportunities for improvement as well as offering solutions. This position will collaborate with Leaders, Business Stakeholders, and subject matter to support to request.
The Responsibilities of the Role:
- Accountable for directly working with the business to assist in all reporting, data extracts and information needs.
- Identify and execute robust and continuous improvement opportunities within the data management processes in the applicable systems.
- Be the information delivery expert responsible for creating adhoc reports, dashboard and data mining processes as per business needs.
- Gather and understand business requirements to set functional specifications for reporting applications.
- Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
- Utilize strong business application knowledge like RPA, PowerBi, SQL, SAP, and Salesforce to quickly combine datasets in order to produce data mashups as answers to business-related questions.
- Acquiring data from primary or secondary data sources and maintaining databases.
- Interpreting data, analyzing results using statistical techniques.
- Acquiring data from primary or secondary data sources and maintaining databases.
- Possess deep insight into business process as it relates to system integration and interface.
Skill Requirements:
- Diploma/ Undergraduate degree, preferrable in Business Information Systems, Computer Science or Data Science.
- Display excellent communication, strong language competencies in English, problem solving, analytical and people skills.
- Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.
- Advanced Microsoft Office (Excel, Macro) skills.
- 2 to 3 years of relevant experience.
- Minimum 5 years’ experience in Business Intelligence & Data Analytics.
- Ability to write complex SQL queries & knowledge of Power BI.
- Strong knowledge of relational, analytical and multi-dimensional database architectures.
- Advanced analytical with the ability to understand business and technical functions, process information quickly and assess impacts to data elements.
- Strong ownership & teamwork for win-win framework.
The Package :
- Attractive Salary (RM 3,000 - RM 5,500).
- Performance related bonus on a half yearly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Program Deployment Specialist (MSCT)
SHARE
Job Description
The Position:
- The role is responsible for design, development of dashboards, reporting sources from MTSA, LUDP, SLQ & various production systems. This position will collaborate with Business stakeholders, leaders and subject matter experts to design, develop and support all kinds of data or report requests. This position will also gather requirements, performance analysis and translate business reporting requirements into Report or Dashboard view. Ability to create SQL DB from scratch for the analytics dashboards.
The Responsibilities of the Role:
- Gather and understand business requirements to set functional specifications for reporting applications.
- Develop automated reports and dashboards using various reporting tools.
- Utilize strong business application knowledge like PowerBI, SQL, SAP, Qlik, and Excel to quickly combine datasets in order to produce data mashups.
- Creating reports via Power BI/ Qlik tool automation for the dashboard, reports
- Collecting requirements for projects, reports, etc.
- Business Analysis - 50%
- Reports and Ad-hoc request - 50%
Skill Requirements:
- 3 to 5 years of relevant experience
- Minimum 2 years' experience in data analytics, database or a quantitative field
- Ability to write complex SQL queries & knowledge of Qlik, PowerBI (Analytic Tools), Microsoft Excel
- Possess strong knowledge of source data along with the ability to unravel existing reporting logic back to their source systems. Good problem solving skills.
- Strong knowledge of relational, analytical and multi-dimensional database architectures.
- Strong application development, including visualization, parameters and support optimization.
- Advanced analytical with the ability to understand business and technical functions, processes.
- Good programming skills for database management and general software
The Package :
- Attractive Salary (RM 3,500 - RM 4,500).
- Performance related bonus on a half yearly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Customer Care Resolution Owner - Social Care Community Agent Hybrid (Cantonese/Mandarin)
SHARE
Job Description
The Responsibilities of the Role:
- Drive OBF and DOA cases to closure with the shortest time and fair solution to customer.
- Coordinate with cross-functional teams to on fact findings and solutions to meet/exceed customer's service expectations.
- Resolution to customer or BP will be Replacement / Refund / Credit Note.
- Handle machine return business under set procedure and guideline
- Ensures good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively within KPI.
- Core job process involves, check stock to replacement customer, seek for approval, arrange logistics for collection and delivery, process payment via bank transfer or credit note and others.
- Collects and Analyzes call activity data and initiates, develop and recommend improvements for systems, processes and procedures to increase productivity.
- Guide new team members on OBF and DOA process from end to end.
- Constantly improving case solution method. Finding a quicker way to reduce the TAT for the process.
- Generate report - Upon request.
- Assist with Tax Invoice details.
- Assist with inbound calls. Manage customer call and complaint.
- Work closely with SDM.
- Analyzes and measures the effectiveness of existing call handling processes and develops sustainable, repeatable, and quantifiable process improvements.
Skill Requirements:
- At least 3 years of experience in Customer Support related field.
- PC technical knowledge is preferable.
- Ability to prioritize and work in a multi-tasked environment & tight timeline.
- Excellent internal/external customer communication and negotiation skills.
- Analytical abilities to the performance trends of incoming calls.
- Proficient in English, Mandarin and Cantonese Language in Both Spoken and Written.
- Good personal computer skills, including Microsoft Office.
- Superior customer service skills.
- Able to prioritize in a fast paced, dynamic work environment.
The Package :
- Attractive Salary (RM 5,500 - RM 7,500).
- Performance related bonus on a half yearly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Digital Marketing Analyst
SHARE
Job Description
The Responsibilities of the Role:
- Provide data-driven insights that inform and shape the company's digital marketing strategies.
- Gather data from various digital marketing channels such as search engines, social media, and email campaigns.
- Analyse complex data sets to identify trends, opportunities, and threats in the digital marketing landscape.
- Generate regular reports that summarise key performance indicators (KPIs), metrics, and other actionable insights.
- Utilise statistical tools and models to forecast future marketing trends and consumer behaviours.
- Work closely with marketing teams to optimise campaigns based on data-driven recommendations.
- Implement and manage automated systems for data collection and reporting.
- Effectively communicate findings and recommendations to non-technical stakeholders through presentations and reports.
- Work in cross-functional teams, often liaising with marketing, sales, and product development departments.
- Ensure that all data collection and storage is compliant with relevant laws and regulations, such as GDPR.
- Stay up-to-date with the latest tools, technologies, and methodologies in digital marketing and data analysis.
Skill Requirements:
- Minimum 2 to 3 years of direct experience on digital marketing or data analytics.
- Bachelor’s degree in Statistics, Computer Science, or a related field.
- Proficiency in data analysis tools such as SQL, Python, or R, and familiarity with data visualisation tools like Tableau or Power BI.
- Strong communication skills to effectively present findings and make recommendations to both technical and non-technical stakeholders.
- Experience with various digital marketing channels like SEO, PPC, social media, and email marketing.
- A certification in data analytics or digital marketing is a plus, such as Google Analytics Certification or a similar qualification.
- Foreign nationals are welcome to apply.
The Package :
- Attractive Salary (RM 5,500 - RM 7,500).
- Performance related bonus on an half yearly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage
Experience Required :
- Senior Executive
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Manager - Internal Audit, Risk and Compliance
SHARE
Job Description
The Responsibilities of the Role:
- To manage (lead and/or participate) in the conduct of internal audits (ISO 9001, ISO27001, operational, etc), compliance audits and risk management reviews on a regularly basis in accordance with the Group’s requirements in order to ensure the adequacy, relevance and effectiveness of internal controls, risk management processes, quality management system and information security management system in accordance with Group’s policies and applicable standards, laws and regulations.
- To administer and manage the Quality Management System of the Group in accordance with the Group’s approved ISO 9001 framework.
- To manage and support risk management functions of Scicom Group.
- To provide advice and consultation to internal stakeholders on matters relating to internal controls, risk management and compliance.
- To manage, coach and supervise team members within the department, including other staff related matters.
Skill Requirements:
- Bachelor’s degree or professional qualification (ACCA, MIA or CPA or other IT audit related professional qualification).
- Minimum of 8 years of experience in supervisory role with in-depth knowledge on internal audit, risk management and IT.
- Experience in ISO 9001, ISO 27001 and PCI DSS will be an added advantage.
- Sound knowledge of internal control process, corporate governance, regulatory requirements and risk management.
- A team leader with strong work ethics, high level of professional integrity, maturity, independence and excellent analytical skills.
- Proficiency in Microsoft Office (word, excel, visio and powerpoint).
- Able to work under tight schedules with minimum supervision.
- Good communication skills, report writing, analytic and interpersonal skills.
- Independent and high level of self-motivation.
The Package :
- Attractive Salary (RM 10,000 - RM 13,000).
- Performance related bonus on an annually basis for confirmed staff.
- 15 days Annual Leave up to 18 days based on tenure.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage including spouse.
Experience Required :
- Manager Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Assistant Manager - Operations (English Language Support)
SHARE
Job Description
The Position:
- As Assistant Manager - Operations, your role is to act as the coach and motivator for your team as well as attend to calls whenever required.
- You will be accountable for achieving daily sales targets, operational quality targets and the performance of your team.
The Responsibilities of the Role:
- Lead, supervise and manage a team of Customer Service Executives to meet the required performance and sales targets.
- Provide ongoing coaching, training and counselling to team members on products and services and handling of customers.
- Provide the team with clear objectives for group and individual performance and support with regular and constructive feedback through quality audits and performance appraisals.
- Lead by example by displaying initiative in all areas including adherence to schedule and good attendance records.
- Support the Contact Centre in achieving its overall service levels (average speed of answer, abandoned calls, % calls answered within service level, among others).
- Conduct call monitoring either by listening in to the recorded calls or to live calls and subsequently undertake coaching sessions with team members.
- Conduct regular team meeting and 'buzz’ sessions to ensure that two-way communication is maintained between team members and management.
- Review workflow and procedures to close service gaps, ensure productivity and accommodate new products & services.
- Disseminate information received from client contact point to the team members as soon as possible and to ensure the team members are fully briefed on the information received.
- Attend to any high-level customer complaints and escalated calls received by team members and spend an agreed proportion of time answering queue calls.
- Identify areas for service improvement and make recommendations to the management team.
- Assist/undertake any other task assigned by line management.
Skill Requirements:
- Degree, Diploma or an equivalent professional qualification.
- A high degree of integrity and professionalism with leadership traits.
- Minimum 12 months in the current position as Specialist/Assistant Manager.
- Excellent disciplinary and performance track record.
- Excellent knowledge of PC software – Windows, Excel, Word, PowerPoint.
- Proficiency in spoken and written English.
- Dynamic, highly motivated and a result – oriented team player with good interpersonal skills.
- Possess initiative and be able to work independently.
- Ability to work in a challenging environment.
The Package :
- Attractive Salary (RM 4,500)
- Performance Related Bonus
- Structured Career Progression
- Training and Development opportunities
- Annual Leave 15 days
- Medical Leave 14 days
- Medical and Hospitalization coverage
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Associate - Solution Architect (English Language Support)
SHARE
Job Description
The Position:
- ICT department is responsible for planning and managing the Security Operation Centre (SOC) for the group and external clients providing 24x7 SOC support.
The Responsibilities of the Role:
- Maintains the health, performance, and tuning of the SIEM platform and coordinates with department stakeholders when new technologies are implemented to ensure appropriate data ingest.
- Experience developing and documenting configuration standards, policies, and procedures for operating, managing and ensuring the security of a SIEM infrastructure.
- Planning, implementing, managing, monitoring, and upgrading security measures for the protection of the organization's data, systems, and networks.
- Monitoring, troubleshooting security and network events.
- Ensuring that the organization's data and infrastructure are protected by enabling the appropriate security controls.
- Thorough understanding of the latest security principles, techniques, and protocols.
- Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols.
- Conducting testing and scans to identify any vulnerabilities in the network and system.
- Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Endpoint Detection and Response (EDR) and other security threat data sources.
- Comfortable working with SIEM tools and incident handling experience preferred.
- Support and coordinate response to complex cyber-attacks that threaten assets, intellectual property, networks and computer systems.
- Working in a dynamic environment.
- Monitors and analyzing the security threats and attacks.
Skill Requirements:
- Degree in computer science/cybersecurity or equivalent from a recognized university/institute.
- At least two years ICT industry experience in configuring, managing, and troubleshooting.
- Interpersonal skills and experience in presenting security incidents.
- Good command of spoken and written English.
- Work experience in a SOC is an added advantage.
- ICT security certifications are an added advantage.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
The Package :
- Attractive Salary (RM 6,000)
- Performance Related Bonus
- Structured Career Progression
- Training and Development opportunities
- Annual Leave 15 days
- Medical Leave 14 days
- Medical and Hospitalization coverage
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Internal Audit, Risk and Compliance
SHARE
Job Description
The Responsibilities of the Role:
- Assist Assistant Manager - IRC in conducting internal audits, follow up audits and ad-hoc audits and ensure adequate documentation of audit work performed.
- Assist Assistant Manager - IRC in reviewing draft QMS documents from operations and shared services and provide constructive feedback to ensure adequacy of processes and controls in place to address risks as well as alignment to other processes across Scicom.
- Assist Assistant Manager - IRC in the handling and management of Quality Management System (QMS) related matters.
- Proactively contribute to the establishment, delivery and maintenance of an efficient and effective risk management, audit and compliance framework and related policies, practices and processes.
- Ability to inadeptly understand Operations and Shared Services Processes.
- Ad-hoc audits or special projects with tight schedules.
- Conduct any other tasks and ad-hoc tasks as may be required to support the operation of IRC.
- A team player with strong work ethics, high level of professional integrity, maturity, independence and excellent analytical skill.
- Able to work under tight schedules with minimum supervision.
- Good communication skills, report writing, analytic and interpersonal skills.
Skill Requirements:
- Bachelor’s degree or professional qualification (ACCA, MIA, CPA, CIA or CISA).
- Excellent command of spoken and written English.
- Fresh graduate or minimum of 1 year of auditing or compliance related working experience.
- Knowledge and experience in investigative audit, IT audit and/or enterprise risk management framework will be an added advantage.
- Knowledge of internal control process, corporate governance, regulatory requirements and risk management.
- A team player with strong work ethics, high level of professional integrity, maturity, independence and excellent analytical skills.
- Proficiency in Microsoft Office, Microsoft Excel, Microsoft Visio & PowerPoint.
- Able to work under tight schedules with minimum supervision.
- Good communication skills, report writing, analytic and interpersonal skills.
The Package :
- Attractive Salary (RM 3500)
- Performance Related Bonus on a half yearly basis
- Structured Career Progression
- Training and Development opportunities
- Annual Leave 15 days
- Medical Leave 14 days
- Medical & Hospitalization coverage
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Assistant Manager - Vendor Operations (Vietnamese Speaker)
SHARE
Job Description
The Responsibilities of the Role:
- Monitor and track field service activities end to end including turnaround time, parts request, parts usage, repeated repair, onsite scheduling, customer feedback and process compliance. May require to make outbound calls to customer when needed to validate the info provided by vendors.
- Support Service Delivery Manager (SDM) in analyzing root cause for exceptional incidents and performance issues, define corresponding action and executing and tracking actions to drive for performance improvement.
- Prepare regular reporting and analysis (daily, weekly and monthly) for Service Delivery Manager’s review and for vendor’s action. (e.g., Open Cases Report, Field Service Performance Analysis, Customer Satisfaction Survey Analysis, Unusual activities report, vendor compliance report, etc.).
- Manage and track escalations from Field Service vendors or escalations from other parties related to Field Service.
- Hold regular meetings with vendors for business reviews, forums and ad hoc discussions.
- Conduct vendor training for new vendors.
Skill Requirements:
- Minimum 3 to 5 years of direct experience on Vendor Management.
- Diploma/Degree in IT related disciplines.
- Knowledge in PC technology, MS Windows and common applications in Windows.
- Strong proven skill in using Excel Pivot Table and Excel formulas for data analysis. Knowledge of SQL, MS Access, Qlik Sense and Power BI is an advantage.
- Logical thinker, fast learner, good analytical and problem-solving skills.
- Able to organize and prioritize in a fast paced, dynamic work environment.
- Interpersonal savvy and proactive.
- Able to work in a TEAM environment and willing to contribute to achieve company’s objective.
- With either one job experience below:
- Technical support
- Case management
- Excellent interpersonal and communications skills.
- Excellent and effective communication skills at all levels - written and verbal.
- Good command of spoken and written English and Vietnamese Language.
- Foreign nationals are welcome to apply.
The Package :
- Attractive Salary (RM 6,500 - RM 7,500)
- Other Allowance
- Performance related bonus on a quarterly basis for confirmed staff
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization insurance coverage
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Customer Service (Multiple Language Support)
SHARE
Job Description
The Position:
- The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to clients’ products and services.
Skill Requirements:
- Degree in any discipline.
- 23 years old and above.
- Excellent command of spoken and written English, Arabic and French Language or,
- Excellent command of spoken and written English and Russian Language or,
- Excellent command of spoken and written English and Farsi Language.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
The Package :
- Attractive Salary (RM3500).
- Work permit organized and paid by the company.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Outbound Specialist (English, Bahasa Malaysia and Mandarin Language Support)
SHARE
Job Description
The Responsibilities of the Role:
- Contact Huawei consumers via Outbound calls to enhance their user experience.
- Making Outbound calls for new product owners, Happy Calls for dissatisfied customers and Crisis case customers, repeated customers and flagship product users.
- Manage complaints and feedback from customers.
- Escalate and highlight feedback that are serious in nature to Person In Charge.
- Record call details in the applicable systems for tracking purposes.
- Work on ad-hoc tasks assigned by respective line manager including handling of mystery calls, test calls and surveys.
- Meet daily target set by management by performing number of outbound attempts, success rate, timely follow up calls and customer satisfaction.
- Excellent verbal communication skills, persuasive, and friendly personality.
- Good reading skills, attentive and good understanding skills; able to identify issues quickly and usage of appropriate probing skills.
- Good writing skills, excellent grammar, structure, and attention to detail.
Skill Requirements:
- Diploma holder or have an equivalent professional qualification in a relevant field of study.
- Proficient in spoken and written English, Bahasa Malaysia and Mandarin.
- At least one-year experience in escalation/dispute handling team.
- At least 2 years’ experience in customer service.
- Ability to use Google Chrome, Internet Explorer.
- Knowledge about mobile technology and other digital applications.
- Knowledge about Android and other phone software mechanisms.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Ability to work in a challenging environment.
- Contact Centre Operating Days: Monday – Sunday.
- Contact Centre Operating Hours: 9am - 9pm.
- Work hours: Rotational shifts; 9.5 hrs. inclusive of 1.5 hrs break.
- 5 day week; off days based on roster.
The Package :
- Monthly Salary RM4,000
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization coverage
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive – Customer Service - Airlines
SHARE
Job Description
The Position:
- The Executive –Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
- The position will require you to support the contact centre via telephone calls and emails in spoken and written English and Bahasa Malaysia.
The Responsibilities of the Role:
- Assist with all incoming enquiries pertaining to travel reservations, products, and services.
- Assist with all promotion and marketing campaign enquiries.
- Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
Skill Requirements:
- SPM/STPM/Diploma/Degree or equivalent professional qualification.
- Excellent command of spoken and written English and Bahasa Malaysia.
- The ability to read, write and speak Mandarin is an advantage.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
- Ability to work in a challenging environment.
- Contact Centre Operating Days: Rotational Shifts 24/7
The Package :
- Basic salary: RM 2500 during probation; RM 2800 upon confirmation.
- Mandarin Language allowance RM 700 (read, write and speak Mandarin).
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Pegawai Perkhidmatan Pelanggan Telekomunikasi
SHARE
Deskripsi Kerja
Deskripsi:
- Membantu dengan semua pertanyaan masuk melalui telefon, e-mel dan chat daripada pelanggan berhubung dengan produk dan perkhidmatan telekomunikasi.
- Memberi penerangan berkaitan produk dan perkhidmatan.
- Kemas kini pangkalan data pelanggan dan perkhidmatan.
- Sebarang tugas lain yang diarahkan oleh pihak pengurusan.
Syarat Lantikan:
- Memiliki kelulusan SPM atau kelayakan yang diiktiraf setaraf dengannya oleh Kerajaan.
- Berkebolehan bertutur Bahasa Melayu.
- Berkebolehan untuk bekerja secara berdikari dan sebagai satu pasukan.
- Berkebolehan untuk bekerja dalam persekitaran yang mencabar dan mengikut masa bekerja anjakan berdasarkan jadual (Shift based).
- Seorang yang dinamik, bermotivasi tinggi dan berorientasikan hasil dengan kemahiran interpersonal yang baik.
- Waktu Operasi Pusat Perhubungan Pelanggan : 24/7.
- 5 hari seminggu; hari cuti berdasarkan jadual.
Pakej/Tawaran yang diberikan:
- Gaji bermula dari RM 2,050 dan RM 2,300 setelah tamat latihan
- Tempoh percubaan 3 bulan (penukaran kepada sepenuh masa bagi yang layak)
- Cuti Tahunan
- Cuti Sakit
- Perlindungan perubatan dan hospital
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Customer Service Executive (E-Commerce)
SHARE
Job Description
Job Brief:
- The E-Commerce Customer Service Support will be required to manage incoming calls and emails from customers in relation to ON-LINE shopping of products and services.
- The position will require you to support the contact centre in spoken and written English and Bahasa Malaysia; ability to read, write and speak Mandarin is an advantage.
Skill Requirements:
- SPM/STPM/Diploma/Degree or an equivalent professional qualification.
- A good command of written and spoken English and Bahasa Malaysia.
- Additional Language Allowance of up to RM500 for those who can read, write and speak Mandarin.
- Possess initiative with the ability to work independently and as a team.
- Work Days and Hours: Able to work rotational 24/7 shift with minimum of 4 hours per shift.
- Dynamic, highly motivated and a result oriented player with good interpersonal skills.
- Contact Centre Operating days: 24/7
- Work Days: 5 day week : Off days are based on the roster.
- Work Hours: Rotational shifts
The Package :
- Attractive Salary.
- Additional Language Allowance of RM500 for those who can read, write and speak Mandarin.
- The probation period is 3 months.
- Once confirmed, there will a performance related bonus per quarter for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full-Time.
Technical Support Executive – ANZ
SHARE
Job Description
The Position:
- The Executive – Technical Support will be required to manage incoming calls, emails and chat from customers pertaining to PCs, Laptops, Smartphones and Electronic products and services.
- The position will require you to support the contact centre in spoken and written English.
Skill Requirements:
- Diploma /Degree in IT related disciplines
- Good command of spoken and written English.
- Prior experience in a similar role is an advantage.
- Well versed in Windows Operating Systems and Windows Office.
- Well versed in Android software and hardware.
- Possess initiative, able to work independently and as a team
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Operating Days : Monday-Friday
- Operating hours : 5am-6pm( following the ANZ hours).
- Rotational shifts
- Each shift is 9 hours including 1.5 hrs for breaks
- Foreign nationals are welcome to apply.
The Package :
- Attractive Salary - RM3500 - RM6000
- Performance related bonus on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Solution Architect – ICT Networks & Communications (English Language Support)
SHARE
Job Description
The Responsibilities of the Role:
- Managing, designing, implementing, and troubleshooting of complex enterprise networking and communication architecture.
- Managing new projects through complete network design and setup which involves IP addresses planning all the way to proposing and setting up the most appropriate technologies including MPLS, DIA to establish connectivity to branch offices.
- Document the network topology to quickly access information needed to identify the problem cause, rectification and diagnose problems.
- Measure and evaluate network performance and eliminating threats and performance lags using tools such as Cisco Network Admission Control, Solarwinds, PacketShaper and Optimization.
- Undertaking data network fault investigations & troubleshooting in local and wide area environments, using information from multiple sources and reporting network operational status by gathering and prioritizing information and managing projects.
- Provide technical guidance and support to local business units to ensure smooth functioning of IT operations at the local and international branch. Work with various stakeholders in the region and HO and set priorities to the implementation and roll out of IT Services in the region.
- Maintaining network inter-devices security by utilizing technologies such as VLANs, Access Control Lists, port security and policy-based routing on layer 3 network switches.
- ISO & ISMS Documentation, ISMS technology recommendation implementation, ISMS recommendation continuity, SOP adherence.
Skill Requirements:
- A degree in computer science / equivalent from a recognized university.
- Cisco Certifications CCNP/CCNA/CCDA.
- At least five years’ industry experience in configuring, managing and troubleshooting enterprise class networks.
- In-depth knowledge of network topology, protocols, configurations hands-on especially those used by the company.
- Interpersonal skills and experience in presenting.
- Problem solving and project management experience.
- Teamwork skills.
The Package :
- Attractive Salary.
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Customer Service (Telco)
SHARE
Job Description
The Responsibilities of the Role:
- Assist with all incoming enquiries via phone, emails and chat support from customers in relation to telecommunication products and services.
- Assist with dealer enquiries pertaining to the products and services.
- Update the customer and dealer database.
- Any other tasks as assigned by management.
Skill Requirements:
- Candidate must possess at least an SPM certificate.
- Good command of spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin is an advantage.
- Ability to work independently and as a team.
- Ability to work in a challenging environment and on rotational shifts.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Contact Centre Operating Hours : 24/7
- Shift based on roster.
- 5 day week; off days based on roster.
The Package :
- Attractive salary (RM2300)
- Probation period 3 months.
- Performance related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive – Customer Service - (Chat/Social Media/Email)
SHARE
Job Description
The Responsibilities of the Role:
- Assists customers with product selection, answers basic questions and suggests various product options that are available.
- Managing customer complaints and escalations.
- Managing of refunds requests.
- Input customer interaction, problems into the Customer Relationship Manager (CRM).
- Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
- Manage and attempt to resolve any complaints directed to the contact center.
- Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
- Work on agreed productivity and quality standards and any KPIs as provided by Management.
- Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.
Skill Requirements:
- Diploma/Degree in any discipline.
- Good command of spoken and written English and Bahasa Malaysia.
- Minimum 12 months experience in contact center/ customer service environment with sales/upsell experience.
- E-Commerce experience/online marketplace knowledge is an advantage.
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Typing speed of over 50 WPM
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Able to work rotational shifts : Monday-Sunday/8am -12midnite.
- 5 day week; off days based on roster.
The Package :
- Attractive Salary.
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Technical Support - Computer Hardware (All language support)
SHARE
Job Description
The Position:
- The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services.
- The position will require you to support the contact centre in spoken and written English & language of support (see below)
- Operational hours currently 9am to 6pm Mondays to Fridays(country specific) however, working towards 24/7 in future.
Skill Requirements:
- Degree in IT related disciplines.
- 23 years old and above.
- Excellent command of spoken and written language of support:
- *English only
- *English & Bahasa Malaysia
- *English & Cantonese/Mandarin
- *English & Thai
- *English & Vietnamese
- *English & Tagalog
- *English & Bahasa Indonesia
- *English & Japanese
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Well versed in PC hardware and software.
The Package :
- Attractive Salary
- Performance related allowance on a quarterly basis for confirmed staff.
- Work permit organised and paid for by Company (where applicable)
- Housing allowance provided (where applicable)
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive – Customer Service (Japanese and English Language Support)
SHARE
Job Description
The Position:
- The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to online games and related products and services.
- The position will require you to support the contact centre in spoken and written.
- Japanese and English Language Support.
Skill Requirements:
- Degree in any discipline.
- Excellent command of spoken and written Japanese and English.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- This position is open to All nationalities who are fluent in spoken and written English and Japanese.
The Package :
- Attractive Salary RM 8000
- Performance Related Bonus on a quarterly basis for confirmed staff.
- Contact Centre Operating Hours : 24/7
- Work days/Hours : 5 day week, shift based; off days based on roster.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Cantonese/Mandarin Tech Support
SHARE
Job Description
The Position:
- The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services.
- The position will require you to support the Hong Kng and Taiwan contact centre in spoken and written English, Mandarin, and Cantonese.
- Operational hours currently 9am to 6pm Mondays to Fridays however, working towards 24/7 in future.
Skill Requirements:
- Minimum SPM with good knowledge of Computer hardware, or experience in tech support.
- 23 years old and above
- Excellent command of spoken and written English, Cantonese and Mandarin
- Possess initiative, able to work independently and as a team
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Well versed in PC hardware and software
The Package :
- Attractive Salary (RM4000-RM6000)
- Performance related allowance on a quarterly basis for confirmed staff
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization insurance coverage
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Mandarin - Tech Support
SHARE
Job Description
The Position:
- The Executive – Technical Support will be required to manage incoming calls and emails from customers pertaining to Smartphones and Tablets, Routers and Modems.
- The position will require you to support the contact centre in spoken and written English, Bahasa Malaysia and Mandarin.
Skill Requirements:
- Diploma/ Degree in any discipline.
- Excellent command of spoken and written English, Bahasa Malaysia and Mandarin.
- Knowledge of mobile phone electronics, tablets,routers and modems.
- Well versed in Windows Operating Systems and Windows Office.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
The Package :
- Attractive Salary (RM 3200-RM3500).
- Performance Related Allowance.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Internship
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Project Manager (Software Development)
SHARE
Job Description
Responsibilities:
- Define project scope, goals and deliverables that support business goals in collaboration with senior management, stakeholders, clients, third-party contractors/ consultants/ vendors and internal departments.
- Develop full-scale project plans and associated communications documents
- Effectively manage and communicate project expectations to team members, internal departments, third-party contractors/ consultants/ vendors and clients in a timely and clear fashion.
- Plan, schedule and track project timelines and milestones using appropriate tools.
- Develop and deliver progress reports, proposals, requirements documentation and presentations.
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
- Identify and manage project dependencies and critical path.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Define project success criteria and disseminate them to involved parties throughout project life cycle.
- Perform the development and implementation processes that meet client/ departmental service level agreements. Implement and continuously improve the quality monitoring and measurement system.
- Develop the Quality Management System (QMS) in line with ISO, SCP and SQS Standards.
- Research and prepare powerpoint presentations for new project proposals.
- Work with development team on Proof of Concept system and applications.
Skill Requirements:
- Minimum 3 years of experience in Business Analysis / Project Management.
- Excellent powerpoint presentation skills is a must.
- Undergraduate degree in subjects such as computers, business management or any equivalent degree.
- Strong communication/interpersonal skills.
- Proven analytical background.
- Good research skills.
Experience Required :
- Associate.
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Technical Support Executive - Vietnamese Language Support
SHARE
Job Description
The Position:
- The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services. The position will require you to support the contact centre in spoken and written English and Vietnamese
Skill Requirements:
- Degree in IT related disciplines
- 23 years old and above
- Excellent command of spoken and written English and Vietnamese.
- Possess initiative, able to work independently and as a team
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Well versed in PC hardware, software and Smartphones
The Package :
- Attractive Salary.(RM4000 - RM7000)
- Housing allowance RM 500
- Work permit organized and paid by the company
- Flight ticket
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual leave
- 14 days Medical leave
- Medical and hospitalization insurance coverage.
Experience Required :
- Internship.
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Technical Support Executive - THAI Language Support
SHARE
Job Description
The Position:
- The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services. The position will require you to support the contact centre in spoken and written English and Thai
Skill Requirements:
- Degree in IT related disciplines
- 23 years old and above
- Excellent command of spoken and written English and Thai.
- Possess initiative, able to work independently and as a team
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Well versed in PC hardware, software and Smartphones
The Package :
- Attractive Salary.(RM3000-4000)
- Housing allowance RM 500
- Work permit organized and paid by the company
- Flight ticket
- Performance related allowance on a quarterly basis for confirmed staff.
- 15 days Annual leave
- 14 days Medical leave
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate.
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.