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Executive - Customer Service - Call Centre
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Job Description
The Responsibilities of the Role:
- Answers inquiries by clarifying desired information; locating and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- To ensure all cases are logged accurately into CRM.
- To ensure all cases are escalated correctly by following the escalation process.
- Updates job knowledge by participating in quizzes.
- Highlight all urgent cases to the Line Manager for further assistance.
- To seek Line manager assistance whenever is needed.
- Assist customers with any technical issues experienced with website / system and escalate any issues to management appropriately.
- Highlight any downtime or technical issue to the Line manager for further escalation.
- Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
- When operational situation arises, management will require assistance to stay back and complete all assigned duties.
Skill Requirements:
- Able to read, write and speak in English and Bahasa Malaysia.
- Basic Computer knowledge: MS Office (Word, Power Point & Excel).
- Good multitasking ability.
- Customer service oriented.
- Willingness to learn and fast learner.
- Ability to work in a fast-moving environment.
- Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.
The Package :
- Attractive Salary up to RM2,500.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Customer Service - Email
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Job Description
The Responsibilities of the Role:
- To ensure that all emails are replied within 24 hours.
- To ensure all assigned tasks are replied within the stipulated timeframe.
- To ensure all cases are escalated correctly by following the escalation process.
- To ensure all emails and cases are logged and replied through CRM.
- Make sure that all emails are carefully read and investigated before replying so that we can ensure all replies are accurate and relevant.
- To make sure that statuses are updated correctly.
- Highlight all urgent cases to the Line Manager for further assistance.
- To seek Line manager assistance whenever is needed.
- Able to meet the daily target that is set by management.
- Highlight any downtime or technical issue to the Line manager for further escalation.
- To answer calls whenever required in the event there is a high volume of calls.
- Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
- When an operational situation arises, management will require assistance to stay back and complete all assigned duties.
Skill Requirements:
- Able to read, write and speak in English and Bahasa Malaysia.
- Basic Computer knowledge: MS Office (Word, Power Point & Excel).
- Good multitasking ability.
- Customer service oriented.
- Willingness to learn and fast learner.
- Ability to work in a fast-moving environment.
- Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.
The Package :
- Attractive Salary up to RM2,500.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Processing
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Job Description
The Responsibilities of the Role:
- To ensure that all scanned and ready for Authenticity Check applications are processed within 24 hours.
- To vet through the documents using the processing checklist as a guideline.
- Make sure that all errors that require corrections are highlighted to customers by a notification.
- To make sure that status is updated correctly.
- Highlight all urgent cases to the Line Manager for further assistance.
- To seek Line Manager Assistance whenever needed.
- Able to complete that daily processing quota that is set by the management.
- Highlight any downtime or technical issue to the Line manager for further escalation.
- Undertake any other ad-hoc tasks assigned by the Line Manager or any other Operations Management team as and when required.
- When operational situations arise, management will require the executive to stay back and complete all assigned duties.
Skill Requirements:
- Able to read, write and speak in English and Bahasa Malaysia.
- Basic Computer knowledge: MS Office (Word, Power Point & Excel).
- Good multitasking ability.
- Customer service oriented.
- Willingness to learn and fast learner.
- Ability to work in a fast-moving environment.
- Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.
The Package :
- Attractive Salary up to RM2,500.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Processing (iKad)
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Job Description
The Responsibilities of the Role:
- Check the status “iKad printing in progress on a daily basis and prepare reports in order to arrange student’s IKad.
- Collect the printed iKad on a daily basis.
- Segregate the iKad according to IPTS.
- To conduct QC on the iKad using the checklist and notify relevant department should the need arises.
- Pass all QC failed iKads to PNMB and Prepare acknowledgement/ rejected forms.
- Dispatch the iKad via courier upon IPTS request.
- Update the relevant iKad status.
- To handover the iKad to IPTS at front desk.
- Attend to daily cases assigned to iKad processing team via Email / Call / CRM and ensure resolution and all cases are completed within SLA.
- Highlight all urgent cases to the Line Manager for further assistance.
- To seek Line manager assistance whenever is needed.
- Highlight any downtime or technical issue to the Line manager for further escalation.
- Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
- When operational situation arises, management will require staff to stay back and complete all assigned duties.
Skill Requirements:
- Able to read, write and speak in English and Bahasa Malaysia.
- Basic Computer knowledge: MS Office (Word, Power Point & Excel).
- Good multitasking ability.
- Able to identify errors while checking the iKad.
- Able to handle customers’ enquiries related to iKad.
- Work under pressure during high volume and ensure there are no backlogs.
- Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.
The Package :
- Attractive Salary up to RM2,500.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Telco - Executive Customer Support
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Job Description
The Role:
- Provide front-line support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience.
- Assist with service-related questions, troubleshoot basic technical problems, and escalate complex cases when necessary.
- Maintain accurate records of customer interactions and follow up to ensure issues are fully resolved.
- Deliver professional and timely support while meeting service quality and performance targets.
The Responsibilities of the Role:
- Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
- Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
- Provide accurate information about products, services, policies, and procedures.
- Troubleshoot technical issues and escalate unresolved problems to relevant departments.
- Coordinate with technical and back-end teams to ensure smooth service.
- Managing customer complaints and escalations.
- Input customer interaction, problems into the Customer Relationship Manager (CRM).
- Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
- Manage and attempt to resolve any complaints directed to the contact center.
- Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
- Work on agreed productivity and quality standards and any KPIs as provided by Management.
- Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.
Skill Requirements:
- SPM or an equivalent professional qualification.
- Good command of spoken and written English and Bahasa Malaysia.
- Ability to speak and write in Mandarin is added advantage
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Contact Centre Operating Days/Hours: Monday-Sunday
- 5-day week; off days based on roster.
The Package :
- Attractive Salary - RM2500.
- Performance-related allowance on a quarterly basis for confirmed staff.
- Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Technical Support (Korean Language Support)
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Job Description
The Responsibilities of the Role:
- Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.
- Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
- Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
- Responsible for ensuring that the set KPIs are achieved.
- Create a case in ticketing system, monitoring and drive the case until closure.
- To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
- To ensure high levels of customer satisfaction with individual calls.
- If not successful in solving the ticket, forward to the next appropriate level.
- Usage of remote tools (where applicable) to analyze and resolve tickets.
- Ad-hoc tasks such as queue monitoring, light reporting and projects covering different time zones of regions.
Skill Requirements:
- Proficient in English and Korean language (spoken and written).
- 1+ years of experience in Client Technical Support roles.
- Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
- Experience within IT Services and Working with Field Service Providers.
- Working Knowledge of Windows Operating Systems and MS Products.
- Technical Knowledge of the client (Notebook, Desktop, & Tablets).
- L1 Technical Support: troubleshooting to resolve, service desk handling & coordination
The Package :
- Attractive Salary (RM8,500 – RM10,000)
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
NestJS Developers (Backend)
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Job Description
The Responsibilities of the Role:
- Design, build, and maintain backend services using NestJS / Node.js.
- Develop secure and scalable RESTful APIs and GraphQL endpoints.
- Integrate backend services with MongoDB, ensuring efficient queries and indexing.
- Implement authentication/authorization (JWT, OAuth2, SSO).
- Collaborate with front-end developers to deliver seamless end-to-end solutions.
- Participate in architecture design discussions for microservices and distributed systems.
- Write clean, maintainable code with unit and integration tests.
- Troubleshoot and optimize performance, scalability, and reliability issues.
- Work closely with DevOps to manage CI/CD pipelines and deployments.
Skill Requirements:
- Minimum 3+ years of backend development experience with NestJS/Node.js.
- Strong experience with MongoDB (schema design, performance tuning, aggregations).
- Knowledge of TypeScript and modern ES6+ JavaScript features.
- Solid understanding of microservices architecture and service-to-service communication.
- Experience with API security best practices (rate limiting, encryption, tokens).
- Familiarity with Docker, Kubernetes, or AWS services.
- Strong understanding of CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI, etc.).
- Excellent problem-solving skills and ability to debug complex issues.
- Strong communication and teamwork skills.
The Package :
- Attractive Salary (Up To RM9,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Service Desk Engineer (English and Bahasa Malaysia Language Support)
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Job Description
The Responsibilities of the Role:
- Maintain a high degree of service for end-user computing support by keeping to Acknowledgement and Response Time targets and adhere to all service management principles.
- Provide technical support on end-user computing hardware and peripherals in an office. This includes answering support requests and queries via ticketing tool/service catalogue forms, or phone for critical issues or requests.
- Ensure all Minor End-user Incidents or Service Requests updates are fully documented in the ticketing application. This includes follow-ups from previous shift teams & follow through with all related parties until ticket closure.
- Track and list all issues and resolutions in the details section in accordance with the team’s Key Performance Indicator for MITR and MTTR.
- Follow standard operating procedures when triaging or troubleshooting a user issue.
- Provide Technical Support & Access Administration on the following technologies:
- End-user computing hardware i.e. PC / Laptop and peripherals
- Google Workspace
- JIRA Service Management (JSM), JIRA Software, Statuspage and other Atlassian products used by the company
- Endpoint Security Tools
- Telephony Administration.
- Familiarity with OKTA SSO.
- Escalate to or work with other teams in IT Platform & Infrastructure to address minor incidents and fulfil requests from end users in cases where the issue needs to be escalated.
- Work with Lead Engineer or Manager to arrange for external technical support where problems cannot be resolved in-house.
- In cases of widespread end user technical issues, immediately escalate to & work with the IT Shift Manager on-duty so the incident can be handled in accordance with the company’s Major Incident management process.
Skill Requirements:
- Working knowledge in end user computing & networking troubleshooting (TCP/IP, DNS and SMTP).
- PC Software and browser troubleshooting skills are required.
- Working Experience in administering & supporting MS Windows technologies and/or Linux environments such as Ubuntu or the like.
- Working Experience with Google Workspace.
- Working Experience with Service Management or Ticketing Tools.
- Proven communication skills, written and verbal. Able to address all levels within the organisation and has the ability to address conflicts constructively.
- Ability to read & analyse business processes, procedures, training material.
- Strong analytical & problem-solving abilities.
- Good understanding of Client server & web-based application architectures.
- Service oriented demeanour is a must.
- Driving change and handling difficult situations.
- Dealing with change on a daily basis.
- Experience with Service Delivery, Incident Management, Change and Problem Management Process.
- Experience with ITIL methodologies, end-to-end support and/or relatedPractices.
The Package :
- Attractive Salary (RM5,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Technical Support L2 (Bahasa Malaysia and English)
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Job Description
The Role:
- As a Remote L2 Support, you will handle functional escalations from the L1 team & users at airport locations.
- Your role is focused on analysing system behaviour, validating workflows, and coordinating with L3 for deeper resolution.
The Responsibilities of the Role:
- Investigate and resolve escalated application issues from L1.
- Validate tax logic, data mismatches, and process inconsistencies using test environments.
- Perform corrective actions using authorized admin tools (e.g., updating user roles, modifying transaction status).
- Collaborate with L1s to understand real-time operational issues.
- Prepare detailed tickets with logs and steps for escalation to L3.
- Support functional testing during new feature rollouts and patches.
- Identify patterns in user issues and propose improvements to the system or SOPs.
- Maintain documentation of recurring issues and edge cases.
- Cross-reference errors with the known issue list or knowledge base.
- Train and assist new Customs officers or agents in using the system correctly.
- Perform basic diagnostics of hardware incidents (e.g., non-functional terminals, printers, scanners).
- Liaise with Customs IT / Airport IT / third-party hardware vendors for resolution of infrastructure issues.
- Report recurring issues or system behaviour gaps to L3.
- Train and assist new Customs officers or agents in using the system correctly.
- Maintain daily incident logs and communication records.
- Conduct root cause analysis (RCA) for critical incidents and contribute to incident reports for L3.
- Performance Monitoring of application.
Skill Requirements:
- Must be fluent in written and spoken in Bahasa Malaysia and spoken English.
- Good multitasking ability.
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Fast typing skills (at least 45 words per minute in native foreign language).
- Good problem-solving skills.
- Minimum SPM, Diploma or Degree preferably with prior working experience (in contact center or customer service environment) or equivalent combination of education and experience.
- 2+ years in application support, IT support, functional field roles, or coordination-based tech roles, or system analysis.
- Familiarity with network troubleshooting.
- Good understanding of digital workflows and tax processing logic.
- Ability to read and interpret application logs and perform root-cause analysis.
- Familiarity with ticketing and workflow tools (e.g., Jira, Confluence).
- Strong written communication and analytical skills.
The Package :
- Attractive Salary up to RM4,500.
- Performance related bonus for confirmed staff.
- Entitlement for Night Shift Allowance.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Technical Support L1 (Bahasa Malaysia and English)
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Job Description
The Role:
- You will serve as the first point of contact for users from Customs and E-commerce platforms providers.
- Your job is to address common application issues, route unresolved requests, and ensure clear documentation and response for every user interaction.
The Responsibilities of the Role:
- Respond to user issues through phone, email, or ticketing tools.
- Assist users with login, navigation, and basic application usage.
- Guide users through basic browser and network checks (e.g., clearing cache, checking VPN/Internet connectivity, supported browser versions).
- Investigate login or access issues (e.g.,locked accounts, expired passwords, incorrect roles/permissions).
- Perform basic log capture or screenshot collection from user for evidence and escalation.
- Troubleshoot and resolve common issues (e.g., entry errors, user access issues).
- Create and manage support tickets with proper categorization and urgency.
- Escalate non-resolvable issues to L2 teams with full context.
- Maintain and update knowledge base and FAQ documentation.
- Support user onboarding and basic training on application functionality.
- Monitor dashboards and report anomalies in user-facing services.
- Track status and follow up for timely closure or user updates.
Skill Requirements:
- Must be fluent in written and spoken in Bahasa Malaysia and spoken English.
- Good multitasking ability.
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Fast typing skills (at least 45 words per minute in native foreign language).
- Good problem-solving skills.
- Minimum SPM, Diploma or Degree preferably with prior working experience (in contact center or customer service environment) or equivalent combination of education and experience.
- 1–2 years of experience in helpdesk, customer service, or application support.
- Familiarity with ticketing systems (e.g., Zendesk).
- Familiarity with basic network troubleshooting.
- Basic understanding of web-based applications.
The Package :
- Attractive Salary RM2,800.
- Performance related bonus for confirmed staff.
- Entitlement for Night Shift Allowance.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Incident Management (English and Tagalog Language Support)
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Job Description
The Responsibilities of the Role:
- Coordinate the resolution of all escalations.
- Accountable for directly working with the business to assist in all case escalations.
- Manage escalations of open tickets from customers or internal delivery units with the support of the involved delivery units if necessary.
- Verify the debriefing of calls or tickets and, if necessary, collect missing information.
- Ticket Monitoring and Escalation management.
- Proactive open call monitoring to ensure the fulfilment of contracted SLA agreements, taking remedial action where tickets may go ‘out of contract’ without further attention, updating call history on the call management system, proactively updating customers about potential issues, answering requests on ticket status, etc.
- Identify and execute robust and continuous improvement opportunities among the stakeholders.
- Manage the resolution of ticket-specific service delivery issues through route cause analysis of missed SLAs. If applicable, detect recurring causes, propose specific ‘get well’ plans, and take the lead for agreed-upon action plans.
- Closely interact with businesses and provide ad-hoc solutions to their needs.
- Require standby after office hours to manage escalation from other continents and regions.
- Responsible for ensuring that the set KPIs are achieved.
Skill Requirements:
- Degree in IT related disciplines (preferred).
- Good command of spoken and written English & Tagalog.
- Minimum 1 year experience in a similar position.
- Contact Centre experience is an advantage.
- Undergraduate degree/diploma in IT or Business related.
- Able to work night shift. Work in 24x7 rotational shift face pace environment.
- Well versed in Windows Operating Systems and Windows Office.
- Well versed in software and hardware.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
The Package :
- Attractive Salary (RM3,500).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Quality and Customer Experience
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Job Description
The Responsibilities of the Role:
- The analysts shall assist in the development of the Arion and Al tools to give Customer Support a firm base in relation to quality.
- The analysts shall be daily moderators of automated learning.
- Conduct investigations as and when required.
- Utilize software to notify Operations so there is compliance with quality standards and procedures.
- Create and enable a structure for real-time quality feedback.
- Continue the development and enhancement of the supervised learning machine and user interface.
- Facilitate the change from random scoring to targeted actions.
- Detecting and repairing broken customer journeys.
- Provide Customer Support with actionable insights.
Skill Requirements:
- Degree or an equivalent professional qualification.
- Good command of spoken and written English. Hindi/Telugu is an added advantage.
- Excellent knowledge of ICT products and services, including computer hardware, electronics, software, and basic networking.
- Minimum 1 year of experience in similar capacity.
- Demonstrates good people skills and teamwork qualities that foster a constructive working relationship and a friendly environment.
The Package :
- Attractive Salary.
- Performance Related Allowance on a quarterly basis.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Customer Service (English and Malay)
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Job Description
The Responsibilities of the Role:
- Responds to customer and seller inquiries regarding online merchandise or service orders through Inbound Chat.
- Assists customers and sellers with product selection, answers basic presales questions, and suggests various product options that are available.
- Input customer interaction, problems in Customer Relation Management System (CRMS).
- Ensures prompt and proper resolution of customer and sellers queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
- Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required (if any) or escalate the same to the Assistant Manager -Operations or required team (where necessary).
- To provide service of high level to customers through Chat platform and to provide resolution in accordance with guidelines given.
- Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and to the Assistant Manager.
- Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
- Work on agreed productivity and quality standards and any KPIs as provided by Management.
- Ensure a comprehensive understanding of all standards of performance including business protocol and comply with ASUS policies and procedures.
Skill Requirements:
- Diploma or Degree in any discipline.
- Good command of spoken and written English and Bahasa Malaysia.
- E-Commerce experience/online marketplace knowledge is an advantage.
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
- Contact Centre Operating Days/Hours: Monday – Friday (9.30 am - 5.30 pm), Saturday (9.30 am -12.30 pm).
The Package :
- Attractive Salary (RM2800).
- Performance-related allowance on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - AI Transformation
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Job Description
The Responsibilities of the Role:
- AI Solution Development
- Design, build, and deploy AI/ML models and applications to solve complex business challenges.
- Integrate AI solutions with existing systems to enhance operational efficiency and decision-making.
- Develop prototypes and proof-of-concept (POC) models to demonstrate the viability of AI solutions.
- Business Process Transformation
- Collaborate with business stakeholders to identify processes suitable for AI automation and transformation.
- Create intelligent workflows using AI technologies such as RAG, Large Language Model, Natural Language Processing (NLP), computer vision, and predictive analytics.
- Evaluate and implement generative AI solutions to enhance customer engagement, content generation, and task automation.
- Data Management and Analysis
- Work with data engineering teams to ensure the availability of clean, structured, and relevant datasets for AI modeling.
- Conduct exploratory data analysis to extract insights and identify patterns that guide AI initiatives.
- Maintain and improve data pipelines and real-time analytics systems for AI-based applications.
- Technical Expertise
- Implement AI frameworks, APIs, and platforms to accelerate AI solution development.
- Optimize and deploy AI models into production environments ensuring scalability, reliability, and performance.
- Stay updated with emerging trends and technologies in AI and recommend their application to the organization.
- Collaboration and Leadership
- Work cross-functionally with data scientists, software developers, product managers, and business analysts.
- Educate and train teams on AI tools, practices, and their benefits.
- Lead AI workshops and innovation sessions to foster a culture of AI-driven transformation.
- Compliance and Governance
- Ensure AI systems adhere to ethical AI practices, data privacy laws, and organizational policies.
- Monitor the performance of deployed AI solutions and address potential biases or inaccuracies.
- Educational Background:
- Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related fields.
- Hand-on experience or Certifications in AI/ML frameworks (e.g., TensorFlow, PyTorch) or platforms (e.g., Azure AI, AWS AI, Google AI) are a plus.
- Technical Proficiency:
- Strong knowledge of Generative AI (Open AI, Llama, Mistral), Vector database embedding, Machine Learning, Deep Learning, and Natural Language Processing.
- Proficiency in programming languages such as Python, R, or Nest.JS.
- Experience with AI tools and frameworks (e.g., LangChain, LangFuse, TensorFlow, PyTorch, Scikit-learn).
- Familiarity with cloud-based AI platforms (AWS, Azure, or Google Cloud).
- Ability to grasp and work with both technical and business concepts.
- Ability to quickly absorb new concepts and ideas.
- Excellent analytical skills across the business and technical domains.
- Ability to effectively communicate verbally and in writing with customers and team members at all levels.
- Ability to write accurate, clear and concise documentation.
- Professional approach to responsibility and work management.
- Self-motivated with ability to work alone, remotely, and with other team members with initiative and minimal direction.
- Attractive Salary (RM5,000 – RM9,000).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
- Associate
- Kuala Lumpur, WP, Malaysia.
- Full Time.
Skill Requirements:
The Package :
Experience Required :
Location :
Employment Type :
Executive - Customer Service (English and French or Arabic Language Support)
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Job Description
The Responsibilities of the Role:
- To answer incoming telephone enquiries, problems or complaints from customers relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
- To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
- To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
- To recognize the importance of telephone calls as a way of supporting and enhancing our client’s brand.
- To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
- To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
- To undertake any administration tasks delegated by the Assistant Manager.
Skill Requirements:
- Degree in any discipline.
- Excellent command of spoken and written English and Native French & Arabic.
- Proficient in MS Office.
- Customer service oriented preferably with at least 1 year working experience in customer service.
- Display excellent communication, problem solving and people skills.
- Able to work independently as well as a team player.
- Willing to work shifts.
The Package :
- Attractive Salary.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Menara QI Tower, Petaling Jaya, Selangor
Employment Type :
- Full Time.
Specialist - Technical Support (English and Vietnamese Language Support)
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Job Description
The Responsibilities of the Role:
- Handling Voice or Non -Voice customer, including detailed recording of the issue according to defined processes.
- Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
- Advises and educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
- Responsible for ensuring that the set KPIs are achieved.
- Create a case in ticketing system, monitoring and drive the case until closure.
- To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
- To ensure high levels of customer satisfaction with individual calls.
- If not successful in solving the ticket, forward to the next appropriate level.
- Usage of remote tools (where applicable) to analyze and resolve tickets.
- Ad-hoc tasks such as queue monitoring, light reporting and projects, covering different time zones of regions.
Skill Requirements:
- Degree, Diploma or an equivalent professional qualification.
- Excellent command of spoken and written English and Vietnamese.
- Technical knowledge on Microsoft Operating Systems and Office Suites.
- 1+ years of experience in Client Technical Support roles.
- Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
- Experience within IT Services and Working with Field Service Providers.
- Working Knowledge of Windows Operating Systems and MS Products.
- Technical Knowledge of the client (Notebook, Desktop, and Tablets).
The Package :
- Attractive Salary (RM4,000 – RM4,500).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Technical Support (English and Indonesia Language Support)
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Job Description
The Responsibilities of the Role:
- Handling Voice or Non -Voice customer, including detailed recording of the issue according to defined processes.
- Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
- Advises and educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
- Responsible for ensuring that the set KPIs are achieved.
- Create a case in ticketing system, monitoring and drive the case until closure.
- To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
- To ensure high levels of customer satisfaction with individual calls.
- If not successful in solving the ticket, forward to the next appropriate level.
- Usage of remote tools (where applicable) to analyze and resolve tickets.
- Ad-hoc tasks such as queue monitoring, light reporting and projects, covering different time zones of regions.
Skill Requirements:
- Degree, Diploma or an equivalent professional qualification.
- Excellent command of spoken and written English and Indonesia.
- Technical knowledge on Microsoft Operating Systems and Office Suites.
- 1+ years of experience in Client Technical Support roles.
- Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
- Experience within IT Services and Working with Field Service Providers.
- Working Knowledge of Windows Operating Systems and MS Products.
- Technical Knowledge of the client (Notebook, Desktop, and Tablets).
The Package :
- Attractive Salary (RM4,000 – RM4,500).
- Housing Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive - Technical Support (English, Mandarin and Cantonese Language Support)
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Job Description
The Responsibilities of the Role:
- Executive Technical Support must have native proficiency in written, read and spoken English, Mandarin and Cantonese.
- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
- Determine the problem and provide a technical resolution within the contact or by dispatching for service.
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
- Always strive to meet and exceed customers’ needs and expectations.
- Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities for improvement.
- Demonstrate the required maturity to work from home/remotely under minimum supervision.
- Expected to meet the Key Performance Indicators (KPI).
Skill Requirements:
- Degree, Diploma or an equivalent professional qualification.
- Excellent command of spoken and written English, Mandarin and Cantonese.
- Fresh graduate with good communication skills and personal/working experience in handling computers/laptops or technical issues.
- Understanding of desktop, laptop and tablet’s hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites.
The Package :
- Attractive Salary (RM3,000 – RM4,000).
- Language Allowance (RM500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Operation Manager (IT Service)(English, Mandarin & Cantonese Language Support)
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Job Description
The Responsibilities of the Role:
- Overseeing the daily operations of the SMC team and ensuring that infrastructure, systems, networks and applications are running smoothly.
- Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity for SMC.
- Managing technology vendors and service providers to ensure that the organization's technology needs are met.
- Leading a team of IT professionals and providing guidance and support to ensure that they are meeting SLA and objectives.
- Maintaining a strong understanding of the organization's business needs and working closely with client to ensure that IT is aligned with those needs.
- Ensuring that the organization's IT policies and procedures are up to date and compliant with industry standards and company regulations.
- Keeping up to date with the latest industry trends and developments in IT operations management.
- Assess areas of improvement in SMC on people, process and tool.
- Provide support and guidance to internal team as well as external (client).
- Excellent communications skill in Cantonese, English, Mandarin.
- Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role.
- Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role.
- Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus.
- Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management with all level of staff and customer.
- Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders.
- Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service.
- Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones.
- Ensure SMC comply to the audit, ISO and general compliance and assurance activities.
Desired Certifications:
- ITIL foundation v4
- ITIL specialist v4 certification
Skill Requirements:
- Diploma or Degree holder in Computer Engineering or Information Technology or related disciplines.
- 5-7 years of experience in IT Service Operations Management.
- Experience in ITSM tools (BMC Helix) or any equivalent ITSM tools in the market will be added advantage.
- Technical proficiency and knowledge of IT infrastructure, networks, applications and systems to effectively manage and troubleshoot issues.
- Excellent communication skills to effectively interact with team members, senior management, and other stakeholders.
- Strong leadership skills to effectively manage a team of IT professionals and drive performance.
- Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service or support.
- Driven and able to multi-task, strong time management skills and strong team player.
- Required Language(s): English, Cantonese, Mandarin.
- Cantonese speaking is a must.
- Attractive salary.
Experience Required :
- Mid-Senior Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist Technical Support - (English, Cantonese and Mandarin Language Support)
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Job Description
The Responsibilities of the Role:
- Successfully communicates with others to gather information and learn about their needs and expectations.
- Has demonstrated the ability to ask probing questions.
- Can define the concept of solution delivered on first contact and articulate that the solution could be one or more of the following:
- Document and close the call according to the training program.
- Consult a Level 1.5 or other resource for additional help or ‘consult’.
- Escalate to a Level 2 or other resource per Buyer policy.
- Demonstrated ability to follow the identified work-flow and troubleshooting process to resolve an issue.
- Clearly sets Customer expectation regarding resolution and/or follow-up.
- Demonstrated ability to have empathy with Customer’s situation and to address Customer’s emotional needs (in order to get to a point where the technical need can be resolved).
- Demonstrates good attendance and sees tasks through to completion.
- Willing to do detailed or routine work necessary to achieve results.
Skill Requirements:
- Experience, Education, and Certification:
- High school degree or equivalent (required).
- College degree (preferred).
- PC industry knowledge required.
- Sales/service experience in retail, sales, service or other “helping” business (preferred).
- Minimum 3 years related hardware technical support experience.
- Successful candidates should have the following prerequisite qualifications:
- Previous experience working in similar technical support role with demonstrated sales capabilities.
- Experience supporting Customers in a Customer facing, applicable environment.
- Attractive Salary.
- Performance related bonus for confirmed staff.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Customer Service - (English, Mandarin and Cantonese Language Support)
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Job Description
The Responsibilities of the Role:
- CSR must be proficient in written and spoken in English, Mandarin and Cantonese.
- CR will render the following service for Enquiry calls:
- Member particular update e.g. address, phone.
- Phone-in redemption.
- Lost/stolen and faulty card request.
- Unsubscribe promotional email/SMS.
- Change/cancel/recovery of partner point transfer.
- Enquiries relate to Member account, program and promotion.
- Enquiries regarding ExxonMobil loyalty services.
- Loyalty Program related enquiries and support.
- Handle member queries on redemption status, non-received or lost voucher.
Skill Requirements:
- Minimum SPM/STPM with prior working experience.
- Diploma holder or higher education qualification is preferred.
- Display excellent communication, problem solving and people skills.
- Excellent command of spoken and written English and Mandarin.
- Cantonese is an added advantage.
- Possess initiative, ability to work independently and within a team.
- Possess initiative, able to work independently and in a team.
- Good multitasking ability.
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
- Fast typing skills (minimum 35 words per minute).
- Good problem-solving skills.
- Customer service oriented.
The Package :
- Attractive Salary (RM3000).
- Language Allowance (RM850).
- Performance Related Allowance per quarter for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Technical Support (Thai and English Language Support)
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Job Description
The Responsibilities of the Role:
- As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.
- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress, ensuring excellent customer service.
- Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
Skill Requirements:
- Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
- English and Thai language – to Speak, Read, and Write.
- Understanding of desktop, laptop and tablet’s hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
The Package :
- Attractive Salary (RM 3,500 - RM 4,000)
- Performance related bonus for confirmed staff.
- Annual Leave 15 days
- Medical Leave 14 days
- Medical and hospitalization coverage
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Specialist - Technical Support (English Language Support)
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Job Description
The Responsibilities of the Role:
- Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
- Troubleshooting to identify hardware or software products that are defective.
- Advice and educates customers through combination of experience and guideline documentation to ensure a solution to their technical issues.
- Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
- Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
- Monitors own “Open Case” workload and drives to closure.
Skill Requirements:
- Strong language competencies in English language.
- Basic Microsoft Office (Outlook, Words, PowerPoint, and Excel) skills.
- Working Knowledge of Windows Operating Systems and MS Products.
- Proven ability to troubleshoot Client solutions.
- Superior customer service skills
- Proven ability to learn new and complex technology.
- Able to prioritize in a fast paced, dynamic work environment.
The Package :
- Attractive Salary (RM3,800 – RM4,500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Technical Support - English and Tagalog Language Support
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Job Description
The Responsibilities of the Role:
- Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. HW Troubleshooting, Password resets, SW configuration, etc.). If not successful inform the customer about the next steps.
- If necessary, cancel a customer incident at customer's request or update the information in the ticket and answer on customer enquiries regarding status of request processing.
- In dedicated cases provide briefing information to appropriate internal/third party provider based on Statement of Work.
- Operational Deliverables and Contribution.
- Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.
- Check if reported incident is covered by process and if caller information and address details are correct, then initiate defined actions.
- Transform tickets created by any Customer Service channel into the Ticketing system.
- Identify and escalate situations requiring urgent attention.
- Inform Line Manager or dedicated stakeholder base on defined process, in case of customer escalations.
Skill Requirements:
- Strong language competencies in English and Tagalog language.
- Technical background, e.g. education in information electronics, mechanics and/or SW skills.
- In individual cases it is possible to assign the function to an employee if the essential professional knowledge is acquired by work experience.
- Minimum 6 months or more experience in a call center environment is recommended.
- Senior Min. 1 year or more experience in a call center environment is recommended.
- Good technical knowledge in supported customer specific Hardware and SW environment.
- Knowledge of customer service principles and practices.
- PC literacy, especially usage of Microsoft Office package.
- Willingness to work in shift models, based on customer requirements.
The Package :
- Attractive Salary (RM3,000 – RM4,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive – Technical Support (SGMY)
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Job Description
The Responsibilities of the Role:
- Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
- Escalate intricate issues or complaints to higher-level support or supervisors as needed.
- Develop and retain a profound understanding of the company's products, services, and policies.
- Aid customers in product usage and troubleshoot any related issues.
- Accurately document customer interactions in the company's database or CRM system.
- Uphold high-quality service standards to ensure and enhance customer satisfaction.
Skill Requirements:
- Minimum Diploma in any field (preferably in IT).
- Minimum 1 years’ experience in the call centre industry, a similar role is an advantage.
- Working experience in any technical related fields is an added advantage.
- Excellent command of spoken and written Bahasa Malaysia/English.
- Fresh graduates fluent in Mandarin are encouraged to apply.
- Possess initiative, able to work independently and as a team.
- Ability to work in a challenging environment.
- Contact Centre Operating Days: 9:30am - 5:30pm (Monday - Friday), 9:30am - 12:30pm (Saturday).
- This position is open to locals only.
The Package :
- Attractive Salary for Bahasa Malaysia and English (RM 2800.00).
- Attractive Salary for Bahasa Malaysia, English and Mandarin (RM 3000.00).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Technical Support L2 - (English and Mandarin Language Support )
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Job Description
The Responsibilities of the Role:
- To attend to escalation cases of a second level nature and to demonstrate such proficiency in their resolution as a Subject Matter Expert (SME).
- To attend to follow up or escalate customer support calls, chat sessions & email interactions on behalf of client and to ensure such service delivery as may be required by customers.
- To identify, segregate and resolve customer support requests in a systematic and precise approach as to ensure end-to-end resolution of customers’ issue.
- To address customer (client product end-user) complaints using appropriate service empowerment as may be defined by line management.
- To ensure all service support interactions including customer details are updated onto the CRM.
Skill Requirements:
- Technical aptitude (computer literate, able to quickly learn new applications).
- Familiarity with windows /android software and hardware.
- Strong first-level technical troubleshooting acumen.
- Must be able to read, write and speak in Mandarin.
Work Experience:
- 1-year experience in handling wireless product related inquiry and troubleshooting is required.
- Prior contact centre experience for 2 year is required, with related industry know-how.
- At least 1.5 years’ experience in computer hardware/software, including hardware support and operating system troubleshooting, positive performance reviews and previous employer references.
- Strong verbal applicable language skills – native or near native / minimal accent impact.
- Demonstrate ability to take ownership of customer issue and follow-up with customer to ensure a successful resolution and delightful experience.
- Attention to detail with customer and case documentation.
Qualification:
- Must possess at least a Diploma or a Bachelor’s degree in Computer Science/ Information Technology or equivalent.
- Technical SME (Subject Matter Expert Certifications) in, Hardware, Network Switching, Routing & Security (Firewalls...Etc.).
The Package :
- Basic salary RM4200.
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Technical Support (English & Indonesia Language Support)
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Job Description
The Responsibilities of the Role:
- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
- Determine the problem and provide a technical resolution within the contact or by dispatching for service.
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
- Always strive to meet and exceed customers’ needs and expectations.
- Stay abreast of new process and product release by reading updates, studying product descriptions, and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
- Demonstrate the required maturity to work from home/remotely under minimum supervision.
- Expected to meet the Key Performance Indicators (KPI).
Skill Requirements:
- Degree or Diploma qualification are encouraged to apply.
- Good communication skills in English and Indonesia language – to read, write and speak.
- Fresh graduate with good personal/working experience in handling computers/laptops or technical issues.
- Understanding of desktop, laptop and tablet’s hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites.
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
The Package :
- Attractive Salary (RM 3,000 – RM 4,000)
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive Technical Support L2 (English Language Support)
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Job Description
The Responsibilities of the Role:
- To attend to escalation cases of a second level nature and to demonstrate such proficiency in their resolution as a Subject Matter Expert (SME).
- To attend to follow up or escalate customer support calls, chat sessions & email interactions on behalf of client and to ensure such service delivery as may be required by customers.
- To identify, segregate and resolve customer support requests in a systematic and precise approach as to ensure end-to-end resolution of customers’ issue.
- To address customer (client product end-user) complaints using appropriate service empowerment as may be defined by line management.
- To ensure all service support interactions including customer details are updated onto the CRM.
Skill Requirements:
- Technical aptitude (computer literate, able to quickly learn new applications).
- Familiarity with windows /android software and hardware.
- Strong first-level technical troubleshooting acumen.
Work Experience:
- 1-year experience in handling wireless product related inquiry and troubleshooting is required.
- Prior contact centre experience for 2 year is required, with related industry know-how.
- At least 1.5 years’ experience in computer hardware/software, including hardware support and operating system troubleshooting, positive performance reviews and previous employer references.
- Strong verbal applicable language skills – native or near native / minimal accent impact.
- Demonstrate ability to take ownership of customer issue and follow-up with customer to ensure a successful resolution and delightful experience.
- Attention to detail with customer and case documentation.
Qualification:
- Must possess at least a Diploma or a Bachelor’s degree in Computer Science/ Information Technology or equivalent.
- Technical SME (Subject Matter Expert Certifications) in, Hardware, Network Switching, Routing & Security (Firewalls...Etc.).
The Package :
- Basic salary RM3700.
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Executive – Customer Service - Airlines
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Job Description
The Position:
- The Executive –Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
- The position will require you to support the contact centre via telephone calls and emails in spoken and written English and Bahasa Malaysia.
The Responsibilities of the Role:
- Assist with all incoming enquiries pertaining to travel reservations, products, and services.
- Assist with all promotion and marketing campaign enquiries.
- Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
Skill Requirements:
- SPM/STPM/Diploma/Degree or equivalent professional qualification.
- Excellent command of spoken and written English and Bahasa Malaysia.
- The ability to read, write and speak Mandarin is an advantage.
- Possess initiative, able to work independently and as a team.
- Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
- Ability to work in a challenging environment.
- Contact Centre Operating Days: Rotational Shifts 24/7
The Package :
- Salary Package:
- During training, RM2,000.
- Upon Successful Go Live RM2,250.
- Upon confirmation RM2,500 + 1 time payout of RM1000.
- Mandarin Language allowance RM 700 (read, write and speak Mandarin) + 1 time payout of RM1000.
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Program Deployment Specialist (MSCT)
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Job Description
The Position:
- The role is responsible for design, development of dashboards, reporting sources from MTSA, LUDP, SLQ & various production systems. This position will collaborate with Business stakeholders, leaders and subject matter experts to design, develop and support all kinds of data or report requests. This position will also gather requirements, performance analysis and translate business reporting requirements into Report or Dashboard view. Ability to create SQL DB from scratch for the analytics dashboards.
The Responsibilities of the Role:
- Gather and understand business requirements to set functional specifications for reporting applications.
- Develop automated reports and dashboards using various reporting tools.
- Utilize strong business application knowledge like PowerBI, SQL, SAP, Qlik, and Excel to quickly combine datasets in order to produce data mashups.
- Creating reports via Power BI/ Qlik tool automation for the dashboard, reports
- Collecting requirements for projects, reports, etc.
- Business Analysis - 50%
- Reports and Ad-hoc request - 50%
Skill Requirements:
- 3 to 5 years of relevant experience
- Minimum 2 years' experience in data analytics, database or a quantitative field
- Ability to write complex SQL queries & knowledge of Qlik, PowerBI (Analytic Tools), Microsoft Excel
- Possess strong knowledge of source data along with the ability to unravel existing reporting logic back to their source systems. Good problem solving skills.
- Strong knowledge of relational, analytical and multi-dimensional database architectures.
- Strong application development, including visualization, parameters and support optimization.
- Advanced analytical with the ability to understand business and technical functions, processes.
- Good programming skills for database management and general software
The Package :
- Attractive Salary (RM 3,500 - RM 4,500).
- Performance related bonus on a half yearly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Business Intelligence Analyst
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Job Description
The Position:
- The Business Intelligence Analyst is responsible for supporting businesses leverage data, designing, developing the dashboard, and identifying opportunities for improvement as well as offering solutions. This position will collaborate with Leaders, Business Stakeholders, and subject matter to support to request.
The Responsibilities of the Role:
- Accountable for directly working with the business to assist in all reporting, data extracts and information needs.
- Identify and execute robust and continuous improvement opportunities within the data management processes in the applicable systems.
- Be the information delivery expert responsible for creating adhoc reports, dashboard and data mining processes as per business needs.
- Gather and understand business requirements to set functional specifications for reporting applications.
- Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
- Utilize strong business application knowledge like RPA, PowerBi, SQL, SAP, and Salesforce to quickly combine datasets in order to produce data mashups as answers to business-related questions.
- Acquiring data from primary or secondary data sources and maintaining databases.
- Interpreting data, analyzing results using statistical techniques.
- Acquiring data from primary or secondary data sources and maintaining databases.
- Possess deep insight into business process as it relates to system integration and interface.
Skill Requirements:
- Diploma/ Undergraduate degree, preferrable in Business Information Systems, Computer Science or Data Science.
- Display excellent communication, strong language competencies in English, problem solving, analytical and people skills.
- Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.
- Advanced Microsoft Office (Excel, Macro) skills.
- 2 to 3 years of relevant experience.
- Minimum 5 years’ experience in Business Intelligence & Data Analytics.
- Ability to write complex SQL queries & knowledge of Power BI.
- Strong knowledge of relational, analytical and multi-dimensional database architectures.
- Advanced analytical with the ability to understand business and technical functions, process information quickly and assess impacts to data elements.
- Strong ownership & teamwork for win-win framework.
The Package :
- Attractive Salary (RM 3,000 - RM 5,500).
- Performance related bonus on a half yearly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.
Technical Support Executive – ANZ
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Job Description
The Position:
- The Executive – Technical Support will be required to manage incoming calls, emails and chat from customers pertaining to PCs, Laptops, Smartphones and Electronic products and services.
- The position will require you to support the contact centre in spoken and written English.
Skill Requirements:
- Diploma /Degree in IT related disciplines
- Good command of spoken and written English.
- Prior experience in a similar role is an advantage.
- Well versed in Windows Operating Systems and Windows Office.
- Well versed in Android software and hardware.
- Possess initiative, able to work independently and as a team
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Operating Days : Monday-Friday
- Operating hours : 5am-6pm( following the ANZ hours).
- Rotational shifts
- Each shift is 9 hours including 1.5 hrs for breaks
- Foreign nationals are welcome to apply.
The Package :
- Attractive Salary - RM3000 - RM4000
- Performance related bonus on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization coverage.
Experience Required :
- Entry-Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.