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Job Description

The Position:

• The Specialist - Ecommerce Support will be required to provide e-commerce, pre-sales and after-sales support for smartphones and other devices such as tablets, PCs, Modems via e-commerce platforms, chat, email, social media and hotline.
• The position will require you to support the contact center in spoken and written English and Bahasa Malaysia.

The Responsibilities of the Role:

• Provide e-commerce, pre-sales and after-sales support for Huawei smartphones and other devices such as tablets, PCs, Modems via e-commerce platforms, chat, email, social media and hotline.
• Manage complaints and feedback.
• Record customer case details in the applicable systems.
• Work on ad hoc tasks as assigned by the respective line managers.

Skill Requirements:

• Diploma holder or have an equivalent professional qualification in a relevant field of study.
• Proficient in spoken and written English and Bahasa Malaysia.
• Ability to converse in Mandarin is an advantage.
• At least 1 year experience in customer service /e - commerce customer support.
• Ability to use Google Chrome, Internet Explorer.
• Knowledge about mobile technology.
• Knowledge about Android.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Ability to work in a challenging environment.
• Contact Centre Operating Days: Monday – Sunday.
• Contact Centre Operating Hours: 9am - 9pm.
• Work hours: Rotational shifts; 9.5 hrs. inclusive of 1.5 hrs break.
• 5 day week; off days based on roster.

The Package :

• Monthly salary RM 3500
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization coverage

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Responsible for handling escalation cases and save cost in releasing Lenovo parts.
• Manage all general enquires via calls, chat & email related to PC, Laptops and accessories.
• Manage complaints and feedback from customers.
• Capture all relevant caller information and feed it into the CRM.
• Ensure accuracy of all data included in the CRM.
• Ensure all customer complaints are managed in accordance to set SOP.
• Any other task(s) as assigned by management.

Skill Requirements:

• Degree holder, preferably in IT related disciplines
• Proficient in spoken and written English and Korean.
• Knowledge of ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc.
• Proficiency in a multi-system environment.
• Basic internet and web-based application skills.
• Strong typing and Personal Computer (“PC”) skills.
• Demonstrate an awareness of new software and technology.
• Computer and laptop knowledge.
• Understanding of consumer electronics
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
• Malaysian citizens proficient in spoken and written English and Korean are welcome to apply.

The Package :

• Attractive Salary (RM 9000).
• Housing allowance RM 500 (Korean nationals)
• Work Permit organized and paid by company.
• Flight ticket (where applicable) (Korean Nationals).
• Performance related allowance on a quarterly basis for confirmed staff./li>
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• The Executive - Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.
• The position will require you to support the contact centre in spoken and written Japanese and English Language Support.

Skill Requirements:

• Diploma /Degree in any discipline.
• Excellent command of spoken and written Korean and English.
• Experience in ticketing and customer service in the travel industry will be an added advantage.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills

The Package :

• Monthly Salary : RM 6000
• Contact Centre Operating Days/Hours: Monday-Friday,8am-5.30pm (Malaysian time).
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.
• Spouse visa holders are encouraged to apply.
• This position is open to Malaysian citizens fluent in spoken and written English and Japanese.

Experience Required :

• Associate.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• As an Operations Manager, you manage a team who ensures that the top customers of the client are given world class services, high value and post-sales consultative expertise.
• Support and guidance is given to the team so that it enables their success, increases the impact and adoption of clients services and plays a critical role in driving customer retention.
• You manage a team in the context of a partnership between the client and SCICOM and in the context of the client’s global organization (coverage, competence management, business continuity, …).

The Responsibilities of the Role:

• Manage the regional APAC operations team (the competences, the personal development, the performance of the people)
• Motivate the regional APAC operations team by inspiring them (team meetings, team activities, communication …)
• Business escalation.
• HR administration of the people:
  
  • New hire onboarding
  • New hire facilities for expat (coordination with Scicom e.g., work permit/VISA, …)
• Performance management:
  
  • Work with client’s Subject/Practice Leaders to provide feedback on evaluations.
  • Conduct regular team/1-1 engagements.
  • Team discipline and engagement at work
• Collaborate closely with the client & Scicom to ensure optimal working environment for team members in the following areas:
  
  • Hardware & Software requirements (For e.g.: Laptops)
  • Facilities Management; including office setup, access management.
  • Keeping up to date on client’s Methods and Procedures (For e.g., HR Com & Ben)
• Bridge the understanding between client and Scicom in areas including:
  
  • Being a “Scicom Point of Contact” to understand the client’s directives, the client’s procedures.
  • Internal (client) request management (where to go? who to contact at client? escalation follow up)
  • Travel organization (coordination with Scicom for the visa, the flights and hotel booking, …)
• Assist to build up and ensure we continue to attract world class talent:
  
  • Guidance with Scicom on ‘right profile to shortlist’
  • 1st level CV screening with Scicom
  • Pre-interviews or participation in the interviews

Skill Requirements:

• Degree / Industrial engineer (Electronics, IT or Telecom)
• Minimum 3 years’ experience in Mobile Telecom: signaling, messaging, roaming, voice, IP…
• Excellent command of written and spoken English.
• Proven work experience in a similar role.
• A good understanding of operations to be able to identify, assess and manage existing business, processes in operations for continuous improvement
• Demonstrates effective teamwork and people skills to foster constructive working relationship and actively participates in and contributes to cross functional teams.
• Dynamic, highly motivated and a result – oriented team player with good interpersonal skills
• Possess initiative and be able to work independently.
• Ability to work in a fast moving, dynamic work environment.

The Package :

• Base Salary (Negotiable)
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• You will monitor Supplier, Destination and VIP-customer performance against pre-set thresholds.
• You will follow-up on quality issues reported by different departments towards suppliers and verify the quality of provided solutions.
• You will investigate billing disputes and suspicious fraudulent traffic on request of the commercial team.
• You will participate in conference calls with VIP customers on technical activities.
• You will analyze quality drops and take appropriate action such as initiating pro-active rerouting, the launch and management of supplier trouble-tickets.
• You will perform pro-active rerouting in close collaboration with market managers and sales managers to maintain an optimized level of cost and selling price.
• You will test new routes in cooperation with traders to improve quality of service levels and possibly optimize the supplier structure.
• You will propose and introduce network and traffic solutions.
• You will propose changes in procedures for other teams and maintain them.
• You will follow up on process improvements.
• Create performance measurements and identify new KPIs to show team performance.
• You will monitor traffic events and coordinate preparation with other technical teams of BICS, assuring good health of all BICS services ( example New Year, summer traffic peaks, Olympic games etc.)
• Any other task(s) as assigned by management.

Skill Requirements:

• You have more than 3 years of experience in Telco Domain.
• A strong understanding of voice domain: calls routing and switching (ISUP/SIP), detailed analysis of codecs and response codes.
• In-depth knowledge of call flows on the international network (roaming cases, MNP, Origin based routing, Is a MUST)
• Experience with identifying of suspicious fraudulent behavior and taking measure to prevent it. Billing chain checks. Fluent in reading signaling, platform and billing CDRs.
• Skills of troubleshooting voice issues and working with switch management interfaces, tracing tools. Statistical analysis is a MUST.
• Knowledge of SS7 stack.
• SMS, SCCP (Location Update, GPRS Location Update) call flows.
• GSM structure.
• DRA, STP functionality.
• Good command of written and spoken English.
• Strong communication skills and flexibility to interact with partners in international environment.
• You have a persistent attitude to solve complex issues and you are solution driven.
• You are a team player and like to share knowledge.
• You are customer oriented and stress resistant.
• Experience in using some of the following tools is an added value : CSG Assure, Empirix tracing ,Wireshark, Splunk, QlikView / Qlik Sense, Sales Force

The Package :

• Base Salary (Negotiable).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• The Executive –Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
• The position will require you to support the contact centre via telephone calls and emails in spoken and written English and Bahasa Malaysia.

The Responsibilities of the Role:

• Assist with all incoming enquiries pertaining to travel reservations, products, and services.
• Assist with all promotion and marketing campaign enquiries.
• Resolve customer complaints and enquiries in relation to changes in travel dates and related services.

Skill Requirements:

• SPM/STPM/Diploma/Degree or equivalent professional qualification.
• Excellent command of spoken and written English and Bahasa Malaysia.
• The ability to read, write and speak Mandarin is an advantage.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
• Ability to work in a challenging environment.
• Contact Centre Operating Days: Rotational Shifts 24/7

The Package :

• Basic salary: RM 2500 during probation; RM 2800 upon confirmation.
• Mandarin Language allowance RM 700 (read, write and speak Mandarin).
• Performance Related bonus on a quarterly basis for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

Job Brief:

• The E-Commerce Customer Service Support will be required to manage incoming calls and emails from customers in relation to ON-LINE shopping of products and services.
• The position will require you to support the contact centre in spoken and written English and Bahasa Malaysia; ability to read, write and speak Mandarin is an advantage.

Skill Requirements:

• SPM/STPM/Diploma/Degree or an equivalent professional qualification.
• A good command of written and spoken English and Bahasa Malaysia.
• Additional Language Allowance of up to RM500 for those who can read, write and speak Mandarin.
• Possess initiative with the ability to work independently and as a team.
• Work Days and Hours: Able to work rotational 24/7 shift with minimum of 4 hours per shift.
• Dynamic, highly motivated and a result oriented player with good interpersonal skills.
• Contact Centre Operating days: 24/7
• Work Days: 5 day week : Off days are based on the roster.
• Work Hours: Rotational shifts

The Package :

• Attractive Salary.
• Additional Language Allowance of RM500 for those who can read, write and speak Mandarin.
• The probation period is 3 months.
• Once confirmed, there will a performance related bonus per quarter for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full-Time.

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Job Description

The Responsibilities of the Role:

• Managing, designing, implementing, and troubleshooting of complex enterprise networking and communication architecture.
• Managing new projects through complete network design and setup which involves IP addresses planning all the way to proposing and setting up the most appropriate technologies including MPLS, DIA to establish connectivity to branch offices.
• Document the network topology to quickly access information needed to identify the problem cause, rectification and diagnose problems.
• Measure and evaluate network performance and eliminating threats and performance lags using tools such as Cisco Network Admission Control, Solarwinds, PacketShaper and Optimization.
• Undertaking data network fault investigations & troubleshooting in local and wide area environments, using information from multiple sources and reporting network operational status by gathering and prioritizing information and managing projects.
• Provide technical guidance and support to local business units to ensure smooth functioning of IT operations at the local and international branch. Work with various stakeholders in the region and HO and set priorities to the implementation and roll out of IT Services in the region.
• Maintaining network inter-devices security by utilizing technologies such as VLANs, Access Control Lists, port security and policy-based routing on layer 3 network switches.
• ISO & ISMS Documentation, ISMS technology recommendation implementation, ISMS recommendation continuity, SOP adherence.

Skill Requirements:

• A degree in computer science / equivalent from a recognized university.
• Cisco Certifications CCNP/CCNA/CCDA.
• At least five years’ industry experience in configuring, managing and troubleshooting enterprise class networks.
• In-depth knowledge of network topology, protocols, configurations hands-on especially those used by the company.
• Interpersonal skills and experience in presenting.
• Problem solving and project management experience.
• Teamwork skills.

The Package :

• Attractive Salary.
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Overall ownership of brand execution for Korean marketplace.
• Oversee execution of marketing Strategy as advised by Head of Brand/Brand management.
• Coordinate with CRM, Customer Service, Product teams and Marketing teams for brand offers.
• Proactively monitor and manage different player segments across player life cycle stages.
• Proactively create ad hoc ROI driving market specific initiatives.
• Develop low-cost strategies to help business acquire and retain players.
• Monitor social applications and oversee execution for other communication channels.
• Respond to players’ questions related to promotions, deposit/ withdrawal issues.
• Coordinate with relevant teams such as Customer Services about concerns from players.
• Align with Product Teams and Marketing Teams on player communications (i.e. weekly newsletters, ad hoc newsletters, SMS announcements)
• Analyze the impact of marketing campaigns on the Korean market (both market specific and brand wide promotions) and proactive suggestions to decision makers aimed at improving ROI.
• Be first line of contact with affiliates, coordinating payments, resolving issues, onboarding new deals, and coordinating between the affiliates and the internal Affiliates management team
• Be the market expert within the Brand team.
• Any other task(s) as assigned by management.

Skill Requirements:

• Degree in any discipline.
• 23 years old and above.
• Excellent command of spoken and written Korean and English.
• Experience in either gaming or country manager experience in a non-gaming but fast paced and online industry (crypto business) or online marketing business; basically, a commercially focused online company
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• A good understanding of the Gaming Industry.
• Preferably have high interest in Sports and/or Casino.
• Previous affiliate experience and contacts highly desirable.
• Strong understanding of the Korean marketplace.

The Package :

• Attractive Salary
• Housing allowance RM 500
• Work permit organized and paid by the company.
• Flight ticket (where applicable).
• Performance Related Bonus for confirmed staff.
• Work days/Hours: Monday-Friday/9am -5pm
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Mid-Senior Level

Location :

• Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services.
• The position will require you to support the contact centre in spoken and written English & language of support (see below)
• Operational hours currently 9am to 6pm Mondays to Fridays(country specific) however, working towards 24/7 in future.

Skill Requirements:

• Degree in IT related disciplines.
• 23 years old and above.
• Excellent command of spoken and written language of support:
• *English only
• *English & Bahasa Malaysia
• *English & Cantonese/Mandarin
• *English & Thai
• *English & Vietnamese
• *English & Tagalog
• *English & Bahasa Indonesia
• *English & Japanese
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Well versed in PC hardware and software.

The Package :

• Attractive Salary
• Performance related allowance on a quarterly basis for confirmed staff.
• Work permit organised and paid for by Company (where applicable)
• Housing allowance provided (where applicable)
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to online games and related products and services.
• The position will require you to support the contact centre in spoken and written.
• Japanese and English Language Support.

Skill Requirements:

• Degree in any discipline.
• Excellent command of spoken and written Japanese and English.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• This position is open to All nationalities who are fluent in spoken and written English and Japanese.

The Package :

• Attractive Salary RM 8000
• Performance Related Bonus on a quarterly basis for confirmed staff.
• Contact Centre Operating Hours : 24/7
• Work days/Hours : 5 day week, shift based; off days based on roster.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• To represent the client and be professional in all communications with customers.
• To chat with customers within the given timelines and targets.
• To reply emails sent by customers within the targets set by the desk.
• To engage in Social Media messages /comments.
• Act as an ambassador for the company when communicating with its users.
• Ensure adherence to operational Processes & Procedures.
• Support the management team by providing necessary reports in an agreed timeline.
• Acts as a back-up and assists Assistant Managers –Social Media in the operational management of a team of up to nineteen (19) to ensure both operational targets and service levels are achieved.
• Any other task(s) as assigned by management.

Skill Requirements:

• Diploma holder or have an equivalent professional qualification in a relevant field of study.
• Good command of spoken and written English, Bahasa Malaysia and Mandarin.
• Strong skills in troubleshooting smartphones and demonstrate awareness in latest changes in the smartphone/tablet environment.
• Proficiency in a multi-system environment.
• Basic web –based application skills including internet navigation and search experience on a computer.
• Basic Personal Computer (“PC”) skills.
• Functional understanding in networking and mobile devices (for internet connectivity –home or corporate).
• Knowledge of speed test methods.
• Demonstrate an awareness of new software and technology in general

The Package :

• Attractive Salary : (RM3200-RM4000).
• Performance Related Allowance on a quarterly basis.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

Job Brief:

• We are looking for a competent PHP Programmer/Developer who is capable of understanding and translating the business requirements (user stories) into system development requirements.
• During the delivery of a support/development project, you will be required to take ownership of the project from start to finish and complete it within the committed timeline. You will be involved in the entire development cycle but the primary focus will be on the back-end development, integration of server-side APIs, ensuring the high-performance of various web applications and ultimately ensuring a great user experience for all developed systems.

Responsibilities:

• Ability to understand business requirements (user stories) and translate them into development requirements.
• Design, Develop and Customize system/software as per business requirements.
• Develop REST API for external system integrations.
• Ability to build reusable code for future use.
• Maintain source code, analyze and fix bugs where necessary.
• Assure that system is developed to comply with coding standards and secure coding best practices.
• Optimize application(s) for maximum speed and scalability.

Skill Requirements:

• Bachelors Degree / Diploma / Professional Certificate in Information Technology, Computer Science, Software Engineering
• Minimum of 2 - 3 years related working experience
• Proficient with programming language such as HTML, CSS, JAVASCRIPT, PHP, BOOTSTRAP
• Experience in PHP web frameworks such as Yii2, Zend2, Symfony.
• Proficient understanding of code versioning tools, such as Bitbucket
• Experience in Magento, SuiteCRM, ProcessMaker and MERN mobile app development would be an added advantage.
• Detail oriented, innovative, self-motivated and well organized, also with the ability to meet the tight deadlines.
• Ability to work on multiple projects/efforts simultaneously.
• Ability to adapt, learn & implement new technologies.

Experience Required :

• Mid-Senior level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services. The position will require you to support the contact centre in spoken and written English and Thai

Skill Requirements:

• Degree in IT related disciplines
• 23 years old and above
• Excellent command of spoken and written English and Thai.
• Possess initiative, able to work independently and as a team
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
• Well versed in PC hardware, software and Smartphones

The Package :

• Attractive Salary.(RM3000-4000)
• Housing allowance RM 500
• Work permit organized and paid by the company
• Flight ticket
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.