Job Description

The Position:

• The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services.
• The position will require you to support the contact centre in spoken and written English & language of support (see below)
• Operational hours currently 9am to 6pm Mondays to Fridays(country specific) however, working towards 24/7 in future.

Skill Requirements:

• Degree in IT related disciplines.
• 23 years old and above.
• Excellent command of spoken and written language of support:
• *English only
• *English & Bahasa Malaysia
• *English & Cantonese/Mandarin
• *English & Thai
• *English & Vietnamese
• *English & Tagalog
• *English & Bahasa Indonesia
• *English & Japanese
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Well versed in PC hardware and software.

The Package :

• Attractive Salary
• Performance related allowance on a quarterly basis for confirmed staff.
• Work permit organised and paid for by Company (where applicable)
• Housing allowance provided (where applicable)
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• The Executive – Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
• This position is open to locals, foreign nationals, spouse visa holders.

The Responsibilities of the Role:

• Assist with all incoming enquiries pertaining to travel reservations, products and services.
• Assist with all promotion and marketing campaign enquiries.
• Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
• Assist/undertake any other tasks as assigned by management.

Skill Requirements:

• SPM/STPM/Diploma/Degree or equivalent professional qualification.
• Excellent command of spoken and written English.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Ability to work in a challenging environment.
• Contact Centre Operating Days : Rotational Shifts 24/7.

The Package :

• Basic salary:
• * RM 2500 during probation; RM 2800 upon confirmation (locals).
• * RM 3000 (foreign nationals).
• Performance Related bonus on a quarterly basis for confirmed staff (locals).
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The role encompasses an overall responsibility for delivering the trainings, learning and development programs within the project

The Responsibilities of the Role:

• Create Content and Deliver Training Programs not limited to project specific, soft skills and personal development (for all levels of Operations staff).
• Administer and manage Staff Assessments & Quizzes.
• Analyze, evaluate and report on Quiz Performance, Training Activities & Training Effectiveness.
• Work closely with the Support Team to identify and fill training gaps whilst ensuring consistency with the other Support Functions.
• Assist in Training Management, Activity Coordination and Projects.
• Conduct Training Needs Analysis.
• Maintain and track all databases (Training MIS) for individual personal development plans and records, attendance management, post training evaluations, quiz results reports.
• Prepare monthly & quarterly analysis and reports on performance :- monthly quiz, training effectiveness and training analysis.
• Any other task(s) as assigned by management.

Skill Requirements:

• Must be a Diploma/Degree holder or have an equivalent professional qualification in a relevant field of study.
• Good command of spoken and written English and Bahasa Malaysia. Proficiency in Mandarin is an advantage.
• Strong Facilitation and Presentation skills.
• Excellent Customer Service Skills.
• Proficient in MS Office applications.
• A good understanding of call center operations to be able to identify, assess and manage existing business processes in operations for continuous improvement.
• Demonstrates effective teamwork and people skills to foster constructive working relationships and actively participates in and contributes to cross-functional teams.

The Package :

• Attractive Salary (RM 4000).
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The role encompasses an overall responsibility for delivering the trainings, learning and development programs within the project

The Responsibilities of the Role:

• Create Content and Deliver Training Programs not limited to project specific, soft skills and personal development (for all levels of Operations staff).
• Administer and manage Staff Assessments & Quizzes.
• Analyze, evaluate and report on Quiz Performance, Training Activities & Training Effectiveness.
• Work closely with the Support Team to identify and fill training gaps whilst ensuring consistency with the other Support Functions.
• Assist in Training Management, Activity Coordination and Projects.
• Conduct Training Needs Analysis.
• Maintain and track all databases (Training MIS) for individual personal development plans and records, attendance management, post training evaluations, quiz results reports.
• Prepare monthly & quarterly analysis and reports on performance :- monthly quiz, training effectiveness and training analysis.
• Any other task(s) as assigned by management.

Skill Requirements:

• Must be a Diploma/Degree holder or have an equivalent professional qualification in a relevant field of study.
• Good command of spoken and written English and Bahasa Malaysia.
• Strong Facilitation and Presentation skills.
• Excellent Customer Service Skills.
• Proficient in MS Office applications.
• A good understanding of call center operations to be able to identify, assess and manage existing business processes in operations for continuous improvement.
• Demonstrates effective teamwork and people skills to foster constructive working relationships and actively participates in and contributes to cross-functional teams.

The Package :

• Attractive Salary (RM 4000).
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• To provide daily, weekly, monthly and ad hoc reports in the stipulated timeframes and as required by the Operations Management team and the client.
• Regularly review operations performance and be able to provide immediate snapshot views on health of Operations.
• Work with SCICOM ICT and CRM teams to automate and centralize required reports from several data sources.
• Generate/Validate forecasts, providing supporting data and documentation to project required resources to man the desk.
• Maintain complete and accurate data records regarding performance metrics of individuals and the Contact Center (e.g SIEBEL, CTI, ACD, IVR, CRMS, Microsoft Dynamics, SAP, IPCC, LiveChat, Zendesk, SurveyMonkey, Innso, SciMax and etc.).
• Create work schedules to match accurately resource deployment to work requirements, optimizing productivity and results.
• Prepare for and attend internal / external meetings regarding the performance of the Contact Center and all associated metrics as required.
• Work closely with the Operations Management team to ensure key operational deliverables are met.
• Review Operations work processes, providing recommendations for improvement.
• Constantly review contact centre metrics and performance, summarizing findings for Operations Management and Scicom senior management team.
• Ensure accuracy/ integrity of all data.
• Any other task(s) as assigned by management.

Skill Requirements:

• Diploma/Degree holder in an IT related discipline.
• Good written and spoken English.
• Willing to work shifts.
• Customer focused.
• Good problem solving skills.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and result oriented with good interpersonal skills.

The Package :

• Attractive Salary (RM 4000).
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Process email enquiries and chat escalations.
• Handle general enquiries, feedback related to Relx’s product and services.
• Engage with customers at various touch points to provide resolution.
• Develop relationships with potential customers while nurturing existing customer relationships.
• Manage customers’ complaints, escalate where necessary and collaborate with various internal stakeholders in order to achieve fair outcomes according to the complaint resolution process.
• Ensure the productivity levels, service standards and customer relations are maintained.
• Maintain complete knowledge of correct maintenance and use of equipment and ensure the equipment is used only as intended.
• Upsell products and services.
• Any other task(s) as assigned by management.

Skill Requirements:

• Diploma/ Degree in any discipline.
• Excellent command of spoken and written English.
• Sales/upsell experience is an advantage.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating hours : 24/7
• Rotational shifts.
• 5 day week; off days based on roster.

The Package :

• Attractive Salary (RM 2800).
• Performance Related Allowance on a quarterly basis.
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The Executive –Customer Service will be required to manage incoming calls and emails from customers pertaining to online games and related products and services.
• The position will require you to support the contact centre in spoken and written.
• Korean and English Language Support.

Skill Requirements:

• Degree in any discipline.
• 23 years old and above.(Korean nationals)
• Excellent command of spoken and written Korean and English.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• This position is open to All nationalities who are fluent in spoken and written English and Korean.

The Package :

• Attractive Salary RM 6500
• Housing allowance RM 500 (where applicable).
• Work permit organized and paid by the company (where applicable).
• Flight ticket (where applicable).
• Performance Related Bonus on a quarterly basis for confirmed staff.
• Contact Centre Operating Hours : 24/7
• Work days/Hours : 5 day week, shift based; off days based on roster.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

Responsibilities:

• Handle technically complex customer issues and maintain ownership of issue and customer communication until fully resolved (via Customer Care ticketing system)
• Work on projects with a DevOps mindset and modern tooling to deliver a world-class IoT connectivity platform
• Translate customer’s needs into implementation proposals to improve customer experience
• Create practical demonstrations of proposed solutions and demonstrate them to other members of the team and internal stakeholders
• Provide support for a variety of scenarios of service troubleshooting and special configurations, managing the technical relationship with the partners and suppliers, providing technical support and handling service outages
• Handle customer escalations and emergency response with detailed post-mortem while addressing issues systematically to prevent future occurrences
• Be ready to participate in debriefing and troubleshooting calls with customers
• Monitor alerts/alarms raised by monitoring tools, do the initial diagnosis and create tickets
• Build support lab environment to reproduce, analyze and test customer issues and develop workarounds in real-time
• Create automation for deployments, testing and previously manual tasks
• Develop and maintain performance monitoring systems for infrastructure and operations to ensure all service integrations are highly available
• Provide 24x7 on-call support via on call rotation schedule (outside of working hours and including weekends) – 1 week per month
• Proactively and independently analyze information to identify specific trends
• You can easily communicate with the Customers in their own language and explain technical / telecom complexity to non-telco customers
• You should have very good presentation skills and you can easily cope with different cultural specificities in a multicultural, innovative and changing environment
• You are customer focused, result oriented and stress resistant.

Skill Requirements:

• Degree/Masters in Telecommunications or equivalent professional qualification.
• 6+ years of experience as a Senior Support Engineer, Senior Service Engineer, Senior VAS engineer, Packet Core Engineer or similar in the telecommunications/IT space
• Strong understanding of standard mobile operator infrastructure, capabilities and especially hands-on operational experience with mobile data services (IPX, GRX, LTE, SMS, SS7, API)
• Strong understanding of mobile data protocols: HTTP, SS7, DIAMETER (Mobility Management, Policy Control Charging), MAP, INAP, GTP
• Strong understanding of IT infrastructures (distributed, high available real-time infrastructures) and network protocols on different layers (OSI layer model – IP, TCP, UDP, SCTP, HTTP, SMPP, GTP) preferred with good knowledge of different data exchange formats, protocols and common telecom infrastructure APIs
• Strong understanding of standard mobile and roaming call-flows.
• Ability to work under pressure/in emergency situations.
• Excellent hands-on Wireshark experience and/or other similar protocol analyzers
• Excellent communication skills in English and Mandarin.
• Experience in communicating with technical and business audiences and writing technical documentation.
• Unix/Linux, Python scripting experience will be advantageous.
• Splunk SPL scripting language knowledge
• Packet core infrastructure (2G/3G/4G) including advanced packet core features (PCRF, DPI), BSS infrastructures experience would be advantageous
• Experience on SIM Applets, Over the Air (OTA), eSim, eUICC, SMDP/SMSR
• Experience in roaming, M2M and background in MVNO/MVNE environment
• Understanding of IoT market use.
• Customer focused, result oriented and stress resistant.
• Ability to work early and late shifts, at night and during the weekends (24/7)(Rotational).
• Able to follow and adapt to fast moving technical environment.
• Good analytical and problem-solving skill
• Dynamic,highly motivated and result -oriented team player with good collaboration skills.
• You can easily communicate with the Customers in their own language and explain technical / telecom complexity to non-telco customers
• You should have very good presentation skills and you can easily cope with different cultural specificities in a multicultural, innovative and changing environment

The Package :

• Attractive Salary(RM 5000-RM 8000).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The Executive -Monitoring Support role provides proactive 24x7 monitoring & real-time visibility to service order deliveries within the SLAs.

The Responsibilities of the Role:

• Proactive monitoring on service order deliveries to ensure timely repair within the service level agreement.
• Control tower of general enquiries, operational activities & escalations via phone/email/chat/communicator queue to ensure resolution & customer satisfaction.
• Action on requests & provide response with progress update promptly until issue resolved.
• Engaging internal services teams and external partners (service providers) to work on service delivery related issues.
• Interface with relevant service teams to work for part relation & substitution, revision delivery ETA, service deferral and other alternatives on any miss or potential delays.
• Provides 24x7 support and coordination for crisis, planned/unplanned events and escalations.
• Any other task(s)as assigned by management.

Skill Requirements:

• Diploma/Degree in IT or Business related disciplines.
• Excellent command of spoken and written English and Mandarin.
• Call centre/Tech Support/Services/IT & technical experience preferably with monitoring tools.
• Ability to work effectively in a team environment with both technical and non-technical staff.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours : 24/7
• Ability to work in 24x7 rotational shift environment.
• Able to work night shift.
• 5 day week ; off days based on roster.

The Package :

• Attractive Salary.
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The Executive-Customer Service will be managing all inbound an outbound calls and emails in relation to healthcare equipment and related product & services for individuals, hospitals and dealers.
• The position will require you to support the contact centre in spoken and written English and Khmer.

Responsibilities:

• Manage all data/field engineer dispatch for Cambodia.
• Coordinate with all stakeholders across business functions in order to secure accurate information.
• Any other task(s) as assigned by management.

Skill Requirements:

• Degree in any discipline.
• 23years and above.
• Excellent command of spoken and written English and Khmer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours : Monday-Sunday/9am-9pm.
• You will work a 5 day week based on the roster.
• Rotational shifts.
• Each shift is 9.5 hours including 1.5hrs break.
• This position is open to Cambodian nationals who are holding spouse visa/permanent residence status.

The Package :

• Attractive salary (RM 4500).
• Probation period is 3 months.
• Upon confirmation, performance related allowance on a quarterly basis for confirmed staff.
• Upon completion of 6 months of service as a confirmed staff, eligible for RM 500 allowance per month based on performance and management discretion.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry level.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

Responsibilities:

• Assuring on-line monitoring of the network and service performance.
• Treating Infrastructure outages (reactive & proactive ones): Capacity products (Leased Lines & Carrier Ethernet), Backbone products&Network (Equipment and Transmission systems) for external and internal customers.
• Making the initial evaluation of a problem and classify it into traffic affecting or non-traffic affecting problems
• Analysing the issue to localise the point of failure and resolving the issue where possible.
• Assigning it to the appropriate department/provider and request regular feedback if needed.
• Being the first interface with the customers.
• Ensuring regular feedback to customers on the status of the problem and actions taken, such that Service level agreements are met and business or market needs addressed.
• Ensuring business continuity by being part of a 24/7 organization in order to guarantee service availability.
• Any other tasks as assigned by management.

Skill Requirements:

• Degree in ICT preferably in telecommunications.
• Excellent command of written and spoken English.
• IP knowledge (CCNA or equivalent) with IP troubleshooting experience.
• Ability to work early and late shifts, at night and during the weekends (24/7).
• Able to follow and adapt to fast moving technical environment.
• Good analytical and problem-solving skills.
• Strong customer focus.
• Able to take initiative, flexible and stress resistant.
• Dynamic,highly motivated and result -oriented team player with good collaboration skills.

The Package :

• Attractive Salary(Negotiable).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

Responsibilities:

• Customer Support and customer complaint handling in B-B environment.
• Propose and introduce network and telecom traffic solutions.
• On-line monitoring of the service performance measuring the quality of client’s products.
• Taking corrective action both proactively and reactively.
• Identify possible areas of network and process improvements and propose solutions.
• Work closely with customers and internal resources to effectively manage customer expectations and satisfaction.
• Any other task(s) as assigned by management.

Skill Requirements:

• Degree in electronics,informatics or telecommunication
• Excellent command of spoken and written English and French.
• Experience in protocols such as ISUP/MAP/SIP/Diameter/API.
• Experience in GSM network infrastructure and knowledge of QoS KPI management.
• Good understanding of IP network and its topology.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

The Package :

• Attractive Salary(negotiable).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual leave.
• 14 days Medical leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

Responsibilities:

• Roaming Hub provisioning (operators implementation according to design; numbering plan updates; opening roaming agreements).
• l Testing GSM,GPRS,CAMEL,LTE services in roaming (such as MO/MT calls, SMS, call forward, data transfer, online charging etc).
• l Troubleshooting of failed GSM/CAMEL scenarios (based on SCCP, MAP, CAP, SIP/ISUP traces and logs).
• l Troubleshooting of failed GPRS/LTE scenarios (based on GTP and DIAMETER traces and logs).
• l MVNE testing and troubleshooting (M2M service).
• l Communication with the mobile networks worldwide for technical issues resolving.
• l IREG testing (IR24/35/60/48/38 etc).
• l TADIG testing (TAP flow and TAP files validation)
• Any other tasks as assigned by management.

Skill Requirements:

• Degree/Masters in Computer Science/IT/Telecommunications or equivalent professional qualification.
• l Good command of spoken and written English.
• l Relevant work experience in a mobile service provider environment :
• SS7 stack knowledge (SCCP, MAP, SIP/ISUP) is a must;
• GSM/LTE networks architecture knowledge;
• Understanding of billing systems, CDR’s, TAP flows, TAP files
• Basic CAMEL/GRX/GTP/DIAMETER knowledge is an advantage;
• Understanding open connectivity roaming hub and/or experience working with Data Clearing Houses is a valuable assets.
• l Knowledge and experience with core network data implementation on mobile network nodes would be a definite plus;
• Ability to work early and late shifts, at night and during the weekends (24/7).
• Able to follow and adapt to fast moving technical environment.
• Good analytical and problem-solving skills.
• Strong customer focus.
• Able to take initiative, flexible and stress resistant.
• Dynamic,highly motivated and result -oriented team player with good collaboration skills.

The Package :

• Attractive Salary(Negotiable).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Responsibilities of the Role:

• Design and manage customized Google Analytics and Tag Manager implementations and account configurations based on specific data needs and business requirements.
• Audit and/or troubleshoot existing implementations to ensure data quality.
• Perform website "deep dives" and on-demand analysis for our instances, focusing on Google Analytics and marketing campaign analysis.
• Present data and insights to managements and communicate them effectively. Strong communicator who can provide evidence to back up recommendations and suggestions.
• Recognize data patterns (positive or negative) as they impact ongoing advertising campaigns, as well as site usability or performance.
• Contribute to the company's revenue in this area while assisting with support and services for internal and external clients.

Skill Requirements:

• 2+ years of experience managing the configuration of Google Analytics and/or other web data platforms.
• Familiarity with Google Analytics 4.
• Knowledge of data collection, analysis, specification, verification, and management practices, as well as the ability to apply them in practice. … Page Tag Concepts should be included.
• Experience with Google Data Studio and Optimize is an added advantage.
• Extensive knowledge of web analytics and statistical methodologies.
• Strong critical thinking abilities are required.
• Thorough understanding of user experience practices and principles.
• Strong problem-solving skills.
• Ability to adapt well in a fast-paced environment.

The Package :

• Attractive Salary.
• Housing Allowance (Expat).
• Work permits organized and paid for by company.
• Performance Related Allowance on a quarterly basis.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

Responsibilities:

• Accountable for the Customers’ on boarding journey (Project management, Provisioning, Training and support during trial and implementation phases) for IoT customers in Asia.
• Establish and maintain a good relation with your assigned set of customers, to drive the adoption of the IoT solution and stimulate growth of the business relation.
• Key technical interface for the Customer and our commercial organisation, for IoT services;
• Understand the customer needs ; propose and implement, with the customer, the agreed solution;
• Provide consultancy support to customers during his life-cycle regarding IoT features, portal and APIs ; and perform managed service duties when agreed,
• Provide trainings (online or onsite) to customers. Within the team, you generate and update educational documents, FAQs list for internal and external purposes;
• Gather customer feedback for possible evolution of our product portfolio and promote existing or new features to the customers based on changing needs and / or platform technology.
• Any other tasks as assigned by management.

Skill Requirements:

• l Degree/Masters in Telecommunications or equivalent professional qualification.
• Relevant and broad experience (5 years) in the international telecommunication business or in operating Mobile Networks;
• Technical expertise in mobile data (IPX, LTE, SMS and signalling along with PCRF and Data Roaming Control), experience with end user device interworking and SIM cards manufacturing is an asset;
• Basic programming skills and understanding of APIs;
• Ability to deal with complex problem and recommend solutions;
• Good command of written and spoken English and Mandarin.
• Ready to travel for short trips;
• Develop and maintain long term and trusty relationship with your customers and your colleagues (Commercial, Engineering, Fulfilment and Assurance);
• Ability to easily communicate with the Customers in their own language and explain technical / telecom complexity to non-telco customers.
• Very good presentation skills and ability to cope with different cultural specifications in a multicultural, innovative and changing environment;
• Customer focused, result oriented and stress resistant.
• Ability to work early and late shifts, at night and during the weekends (24/7).
• Able to follow and adapt to fast moving technical environment.
• Good analytical and problem-solving skills.
• Strong customer focus.
• Able to take initiative, flexible and stress resistant.
• Dynamic,highly motivated and result -oriented team player with good collaboration skills.

The Package :

• Attractive Salary(Negotiable).
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

Job Brief:

• We are looking for a competent PHP Programmer/Developer who is capable of understanding and translating the business requirements (user stories) into system development requirements.
• During the delivery of a support/development project, you will be required to take ownership of the project from start to finish and complete it within the committed timeline. You will be involved in the entire development cycle but the primary focus will be on the back-end development, integration of server-side APIs, ensuring the high-performance of various web applications and ultimately ensuring a great user experience for all developed systems.

Responsibilities:

• Ability to understand business requirements (user stories) and translate them into development requirements.
• Design, Develop and Customize system/software as per business requirements.
• Develop REST API for external system integrations.
• Ability to build reusable code for future use.
• Maintain source code, analyze and fix bugs where necessary.
• Assure that system is developed to comply with coding standards and secure coding best practices.
• Optimize application(s) for maximum speed and scalability.

Skill Requirements:

• Bachelors Degree / Diploma / Professional Certificate in Information Technology, Computer Science, Software Engineering
• Minimum of 2 - 3 years related working experience
• Proficient with programming language such as HTML, CSS, JAVASCRIPT, PHP, BOOTSTRAP
• Experience in PHP web frameworks such as Yii2, Zend2, Symfony.
• Proficient understanding of code versioning tools, such as Bitbucket
• Experience in Magento, SuiteCRM, ProcessMaker and MERN mobile app development would be an added advantage.
• Detail oriented, innovative, self-motivated and well organized, also with the ability to meet the tight deadlines.
• Ability to work on multiple projects/efforts simultaneously.
• Ability to adapt, learn & implement new technologies.

Experience Required :

• Mid-Senior level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The Executive -Monitoring Support role provides proactive 24x7 monitoring of service order deliveries within the SLAs stipulated.

The Responsibilities of the Role:

• Daily close monitoring on Open task(s)(Service Order).
• Proactive monitoring on service order deliveries to ensure timely repair within the service level agreement.
• Control tower of general enquiries, operational activities & escalations via phone/email/chat/communicator queue to ensure resolution & customer satisfaction.
• Action on requests & provide response with progress update promptly until issue resolved.
• Engaging internal services teams and external partners (service providers) to work on service delivery related issues.
• Interface with relevant service teams to work for part relation & substitution, revision delivery ETA, service deferral and other alternatives on any miss or potential delays.
• Provides 24x7 support and coordination for crisis, planned/unplanned events and escalations.
• Any other task(s)as assigned by management.

Skill Requirements:

• Diploma/Degree in IT or Business related disciplines.
• Excellent command of spoken and written English and Mandarin.
• Call centre/Tech Support/Services/IT & technical experience preferably with monitoring tools.
• Prior experience with ServiceNow knowledge, or have experience with other systems (PBI, SQL, Qliks, RPA etc)
• Ability to work effectively in a team environment with both technical and non-technical staff.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours : 24/7
• Ability to work in 24x7 rotational shift environment.
• Ability to work night shifts.
• 5 day week ; off days based on roster.

The Package :

• Attractive Salary.
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

Job Description

The Position:

• The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services. The position will require you to support the contact centre in spoken and written English and Thai

Skill Requirements:

• Degree in IT related disciplines
• 23 years old and above
• Excellent command of spoken and written English and Thai.
• Possess initiative, able to work independently and as a team
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
• Well versed in PC hardware, software and Smartphones

The Package :

• Attractive Salary.(RM3000-4000)
• Housing allowance RM 500
• Work permit organized and paid by the company
• Flight ticket
• Performance related allowance on a quarterly basis for confirmed staff.
• 15 days Annual leave
• 14 days Medical leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.