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Job Description

The Responsibilities of the Role:

• The Service Manager will serve as the primary point of contact with the Authority, overseeing all service management activities and providing ongoing business and technical assistance.
• This role includes resource planning, schedule management, task delegation, and ensuring alignment with Authority project deliverables.
• The Service Manager must also be adept at managing Azure cloud environments and resolving infrastructure issues in line with business requirements.

The Service Manager shall perform the following duties:

• Creating resource plans, including setting targets for milestones, adhering to deadlines and allocating resources according to the Authority project schedule.
• Delegating the tasks within the work scope to the Service Team members.
• Making effective decisions to assist the Service Team to perform the tasks and monitoring the task progress.
• Adjusting schedules and targets align with the Authority project schedule.
• Schedule the Monthly review meeting with the Authority before 10th of each upcoming service month.

Skill Requirements:

• Excellent command of spoken & written English and Mandarin is added advantage.
• Good multitasking ability.
• Excellent computer knowledge: MS Office including MS Outlook and surfing the internet for information/research.
• Excellent presentation and communication skills.
• Fast typing skills (minimum 35 words per minute).
• Preferably with contact center background.
• Project coordination and resource planning skills.
• Excellent problem-solving and decision-making abilities.
• Speak with good pace, articulate and have clear pronunciation.
• At least 3 years related hands-on experience.
• Strong understanding of Azure cloud infrastructure (e.g., Azure Virtual Machines, Azure Active Directory, Azure App Services).
• Proficiency with hybrid environments integrating Windows Server and Azure.
• Degree, or an equivalent professional qualification in any principle.

The Package :

• Attractive Salary (RM6,250 – RM10,800).
• Mandarin is an added advantage.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Bangsar South, Kuala Lumpur.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Serve as a Power BI Consultant to support analytics and reporting needs of the Authority, offering both strategic consultation and hands-on development expertise.
• Possess a minimum of 2 years of hands-on experience with Power BI, including requirement gathering, visual design, report implementation, and application of best practices.
• Provide expert guidance on the development, maintenance, and management of advanced reports, dashboards, and business intelligence (BI) solutions using Power BI.
• Analyze and interpret data to identify trends, patterns, and insights, and offer recommendations to improve decision-making through clear visual storytelling.
• Support the entire BI lifecycle, including data analysis, data validation, mapping, design, and implementation of BI solutions.
• Collaborate with stakeholders to review, enhance, and modernize existing BI systems, ensuring alignment with business goals.
• Conduct unit testing and develop SQL or database queries to assess system performance and resolve data-related issues.
• Work closely with cross-functional teams to integrate Power BI with other systems and data sources for unified reporting.
• Provide daily operational support for Power BI dashboards and reports, including troubleshooting, maintenance, and user assistance.

Skill Requirements:

• Power BI Data Analyst Associate.
• Excellent command of spoken & written English and Mandarin is added advantage.
• Good multitasking ability.
• Excellent computer knowledge: MS Office including MS Outlook and surfing the internet for information or research.
• Excellent presentation and communication skills.
• Fast typing skills (minimum 35 words per minute).
• Good problem-solving skills.
• Preferably with contact center background.
• At least 2 years related hands-on Power BI.
• Experience knowing requirement process, visual design & implementation, and best practice.
• Diploma, Degree, or an equivalent professional qualification in any principle.

The Package :

• Attractive Salary (RM6,250 – RM9,250).
• Mandarin is an added advantage.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Bangsar South, Kuala Lumpur.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• The Executive - Customer Service will be required to manage incoming calls and emails from customers pertaining to clients’ products and services.

Skill Requirements:

• Degree in any discipline.
• 23 years old and above.
• Excellent command of spoken and written English, and Russian Language.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

The Package :

• Attractive Salary (RM3500 - RM4000).
• Work permit organized and paid by the company.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Minimum of 3 years' hands-on experience in building and maintaining data pipelines using tools such as Azure Data Factory and Databricks.
• Proven experience in ETL development, with a strong focus on scalability, performance, and data integrity.
• Proficient in programming with Python, R, or similar languages commonly used in data engineering and analytics.
• Experienced in applying DevOps methodologies for data workflows, including CI/CD and automated deployment.
• Solid background in cloud-based data platforms, with preference for Microsoft Azure technologies.
• Holds valid and relevant professional certifications in cloud and data solutions, such as:
• Azure Data Engineer Associate
• Fabric Analytics Engineer Associate
• Databricks Solution Architect Champion
• Contributes to the development of robust data solutions that support analytics, reporting, and machine learning.
• Collaborates effectively with cross-functional teams to deliver high-quality, secure, and scalable data infrastructure.

Skill Requirements:

• Azure Fabric.
• Databrick.
• Excellent command of spoken and written English and Mandarin is added advantage.
• Good multitasking ability.
• Excellent computer knowledge: MS Office including MS Outlook and surfing the internet for information or research.
• Excellent presentation and communication skills.
• Fast typing skills (minimum 35 words per minute).
• Good problem-solving skills.
• Preferably with contact center background.
• Good knowledge of Laptop / Desktop / Tablet products, peripheral devices.
• Network basics (LAN and basic Wi-Fi knowledge).
• Hardware Basics (Motherboard / Hard disk / Memory / Display / BIOS etc.).
• Speak with good pace, articulate and have clear pronunciation.
• Minimum 3 years of experience on data pipeline e.g. Azure Data Factory/Databricks.
• Good experience with ETL.
• Experience with Python, R or other similar languages.
• Experience with DevOps methodologies.
• Experience with cloud-based data platforms and Azure cloud technology preferred.
• Degree, or an equivalent professional qualification in any principle.
• Process valid professional certification(s) in cloud infrastructure and/or Data Solution.

The Package :

• Attractive Salary (RM6,250 – RM9,250).
• Mandarin is an added advantage.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Bangsar South, Kuala Lumpur.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• More than 3 years' hands-on experience in building and maintaining data pipelines using tools such as Azure Data Factory and Databricks.
• Proven experience in ETL development, with a strong focus on scalability, performance, and data integrity.
• Proficient in programming with Python, R, or similar languages commonly used in data engineering and analytics.
• Experienced in applying DevOps methodologies for data workflows, including CI/CD and automated deployment.
• Solid background in cloud-based data platforms, with preference for Microsoft Azure technologies.
• Holds valid and relevant professional certifications in cloud and data solutions, such as:
• Azure Data Engineer Associate
• Fabric Analytics Engineer Associate
• Databricks Solution Architect Champion
• Contributes to the development of robust data solutions that support analytics, reporting, and machine learning.
• Collaborates effectively with cross-functional teams to deliver high-quality, secure, and scalable data infrastructure.

Skill Requirements:

• Azure Fabric.
• Databrick.
• Excellent command of spoken & written English and Mandarin is added advantage.
• Good multitasking ability.
• Excellent computer knowledge: MS Office including MS Outlook and surfing the internet for information or research.
• Excellent presentation and communication skills.
• Fast typing skills (minimum 35 words per minute).
• Good problem-solving skills.
• Preferably with contact center background.
• Good knowledge of Laptop / Desktop / Tablet products, peripheral devices.
• Network basics (LAN & basic Wi-Fi knowledge).
• Hardware Basics (Motherboard / Hard disk / Memory / Display / BIOS etc.).
• Speak with good pace, articulate and have clear pronunciation.
• More than 3 years of experience on data pipeline e.g. Azure Data Factory/Databricks.
• Good experience with ETL.
• Experience with Python, R or other similar languages.
• Experience with DevOps methodologies.
• Experience with cloud-based data platforms and Azure cloud technology preferred.
• Degree, or an equivalent professional qualification in any principle.
• Process valid professional certification(s) in cloud infrastructure and or Data Solution.

The Package :

Attractive Salary (RM6,250 – RM10,800).

Mandarin is an added advantage.

Medical Leave 14 days.

Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Bangsar South, Kuala Lumpur.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• The role’s responsibility is to assist the head of recruitment in identifying and developing new sources for recruitment to support the company's growing needs.

The Responsibilities of the Role:

• Assist the head of recruitment in identifying and developing new sources for recruitment to support the company's growing needs.
• To work with the Specialists, executives, and administrator to ensure adherence to recruitment processes at all times.
• To work with specialists, executives, and administrators in conducting initial telephone interviews with potential candidates and scheduling of interviews as per project requirements and timelines.
• To handle all tasks pertaining to external recruitment portals, headhunting firms, etc. to increase recruitment candidate numbers.
• To assist the head of recruitment in ensuring that all data related to recruitment is tracked with both quantitative and qualitative reports.
• To maintain recruitment data on applicants received through to successful / unsuccessful candidates (i.e. conversion rate, rejection rate, reasons for rejections, etc.).
• Working and partnering with education establishments to create, plan and deliver/run events etc. to keep in contact with graduate fraternities for talent pool development.
• Liaise with appropriate agencies in the facilitation of recruitment initiatives.

Skill Requirements:

• Minimum Diploma holder preferably in HR/Business Studies.
• Excellent command of spoken and written Mandarin & Cantonese.
• At least 1 year experience in a similar capacity.
• Good knowledge of Microsoft Office programs.
• Technical Recruitment skills and experience is an added advantage.
• Quick comprehension and adaptation skills.
• Ability to work under certain degree of pressure.

The Package :

• Attractive Salary: Up to RM5,000.
• Performance-related allowance for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Work with consultants in design networks.
• Work with LAN and WAN vendors to identify and solve problems of any networks and the WAN.
• Document the network topology in order to quickly access information needed to make purchases and diagnose problems.
• Implement and maintain network security.
• Assist in maintaining network connections to all administrative staff.
• Create and maintain a remote monitoring system of the network using SNMP and other network management tools in order to maximize network efficiency.
• Maintain an effective system of communication between central office staff, district technicians and campus technology specialists.
• Perform other duties as assigned.

Skill Requirements:

• A degree in computer science from a recognized university/institute.
• At least three years industry experience in configuring, managing and troubleshooting enterprise class networks.
• In-depth knowledge of all networks, especially those used by the company.
• Interpersonal skills and experience in presenting.
• Problem solving and project management experience.
• Teamwork skills.
• Vendor certification is and added advantage (Cisco, Checkpoint, Fortigate etc).

The Package :

• Attractive Salary (RM5,000).
• Housing Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Represent ICT HelpDesk, act as a single point of contact for ICT, Physical security, and Facility related issues.
• Provide first level troubleshooting for all tickets raised under any severity within the stipulated service levels.
• Responsible for evaluating and escalating tickets to the next levels and following up the same until issue is resolved.
• Communicate with clients and update the ticket status and the completeness of the work.
• Responsible for communicating with internal and external parties for ticket related issues and escalations. This will involve communication with third parties as well.
• Close the tickets upon resolving the issue and update the client in a timely manner.
• Extract reports daily, weekly, and monthly form the assigned systems.
• Responsible for user ID management in various systems. This will involve creation, deletion, renaming and archiving and reconciliation of user IDs with HR records.
• Follow up the tasks assigned to NOC engineers and update the DH ICTO.
• Follow the formalities and liaise with the procurement team in the event of Executive Administration absence.
• Contribute ICT team initiatives and developments.

Skill Requirements:

• Diploma in Information Technology or Computer Science or Computer Engineering.
• ITIL Certified (minimum certification level).
• Minimum one year of experience in customer support domain.
• Technical issue troubleshooting.
• Knowledge on Microsoft applications (Word, Excel, Visio and Power Point).
• Knowledge of other applications and operating systems would be an added advantage.
• A strong client focus and desires to assist others.
• The ability to analyze problems quickly and skillfully.
• A methodical and disciplined approach.
• Excellent problem-solving skills.
• Patience and perseverance.
• Good communication skills.

The Package :

• Attractive Salary (RM3,000)
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Provide operational support for Lenovo's self-developed systems (e.g., I&C, LPH, Contract Center), primarily covering contracts and related domains.
• Efficiently resolve user-reported system issues with high quality and productivity.
• Deliver high-quality results for other critical tasks assigned by team leadership.

Skill Requirements:

• Bachelor's degree or higher in Information Management & Information Systems, Computer Science, or a related field.
• 1-3 years working experience in Java development, Oracle, SQL Server, MySQL, or other common databases are preferred. (proficient in object-oriented programming, familiar with Spring MVC/Spring Boot API development, and experienced with Spring Data JPA/Hibernate/PostgreSQL).
• Responsible for business-related system operation & maintenance, including rapid diagnosis and resolution of critical system failures.
• Strong communication skills (Chinese & English speaking, English in writing), strong self-motivation, willing to support night on-call duty when required.

The Package :

• Attractive Salary (RM5,000 – RM7,500).
• Language Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Uptown Damansara.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Expatriate Management (70%):
• Organize and verify necessary documents for new and renewal employment pass (EP), dependent pass (DP), and social visit pass (SVP) applications submitted through the Expatriate Service Division (ESD), MDEC expats system.
• Handle offboarding procedures for expatriates, including the cancellation of employment pass (EP), dependent pass (DP), and social visit pass (SVP) applications.
• Experience in handling Philippine Overseas Employment Administration (POEA).
• Act as the company representative, coordinating with MDEC Cyberjaya, Immigration Putrajaya, and other authorities on matters such as relocation, loss of passport, transfer of endorsement, change of position, special pass issuance, overstay clearance, and permissions for work and study.
• Liaise closely with hiring managers to understand their business demands from expat management perspective to meet hiring needs in a timely manner.
• Monitor expiry dates and initiate renewals proactively to avoid disruptions.
• Develop and maintain expatriate policies and procedures in line with Malaysian laws and company standards.
• Continuously seek process improvements to enhance the expatriate experience and streamline administration.
• Manage ad-hoc HR tasks related to global mobility or assignments as needed.
• Industrial Relations (30%):
• Conduct induction training.
• Maintain IR system data.
• Conduct reference checks for candidate’s/existing employee disciplinary records for internal applications, rehiring, and payroll-related activities. Support processes such as cash advances, promotions, performance reviews, internal transfers, and contract extensions.
• Develop and manage announcements related to government regulations relating to employment matters. Assist with company-wide Employee Relations programs and activities, including handling staff grievances, documentations and supporting internal communication efforts.
• Issuance of HR letters, including non-confirmation, non-renewal, AWOL, termination, and warning letters, ensuring compliance with the Employment Act 1955, Industrial Relations Act 1967, and company policies.
• Prepare IR documents, attend and participate in IR activities including handling staff disciplinary issues, conducting investigations, and participating in domestic inquiries.

Skill Requirements:

• Degree in Human Resource Management or equivalent.
• Good command of written and spoken English and Bahasa Malaysia.
• Minimum 2 year of experience in expatriate management, immigration, or mobility services.
• Dynamic, highly motivated and a result – oriented team player with good interpersonal skills.
• Strong sense of integrity and commitment to ethical behaviour.
• Demonstrates strong initiative and the ability to work independently, while also thriving in collaborative, team-oriented environments.
• Experience liaising with governmental bodies and immigration agencies.
• Excellent communication and interpersonal skills with cultural sensitivity.
• Willing to learn and share attitude.
• Strong knowledge of Malaysian immigration regulations and employment laws applicant will have an added advantage.
• Ability to work in a challenging environment.

The Package :

• Attractive Basic Salary – up to RM3,500.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• The Assistant Manager – Operations must be proficient to converse in Thai and English Languages with their sub-ordinates/staff and with customers.
• Lead, supervise and manage a team of Executive Technical Support & subjects to meet the required performance and KPIs.
• Provide the team with clear objectives for group and individual performance and support with regular and constructive feedback through quality audits and performance appraisals.
• Support, coach and manage the Executive Technical Support and subjects to ensure that both operational targets (required performance and KPIs) and service levels are achieved.
• Provide ongoing coaching, training and counseling for team members on customer management as well as products and services.
• Lead by example by displaying initiative in all areas including adherence to schedule and good attendance records.
• Review workflow and procedures to close service gaps, ensure productivity and accommodate new products & services.
• Maintain the Operations Quality Management System (QMS) and continuously review and update the policies, processes and forms.
• Support the Contact Centre in achieving its overall service levels (average speed of answer, abandoned calls, % calls answered within service level) and any other KPIs as dictated by Operations.
• Work with the line manager to co-ordinate shift rosters for the team members and to ensure that agreed shifts will be covered.
• Conduct regular team meeting and buzz sessions to ensure that two-way communication is maintained between team members and management.
• Support the management team in creating management reports based on agreed time scales.
• Undertake any administration associated with payroll, staff annual leave/MC applications, expenses claims and amendments to staff rosters.
• Undertake any other ad-hoc tasks assigned by the Senior Manager or any other superior from Operations as and when required.
• Disseminate information received from client contact points to the team members as soon as possible and to ensure the team members are fully briefed on the information received.
• Attended to any high-level customer complaints received by team members and spend an agreed proportion of time answering queue calls and handle escalations through to resolution.
• Identify areas for service improvement and make recommendations to the management team.
• When an operational situation arises, management will require the Assistant Managers to stay back and complete all assigned duties.
• Regularly review operations performance and be able to provide immediate snapshot views on overall operations.
• Ensure accuracy / integrity of data.
• Prepare daily, weekly and monthly reports pertaining to contact center operations and performance.
• Prepare a business review presentation (when required) and ensure all the reports are accurate and meet data integrity.

Skill Requirements:

• Excellent command of spoken & written Thai and English.
• Good multitasking ability.
• Excellent computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Fast typing skills (minimum 35 words per minute).
• Good problem-solving skills.
• Customer service oriented.
• Preferably with call centre background.
• OS Knowledge (all OS).
• Hands on experience on Laptop / Desktop / Tablet products.
• Peripheral Devices (USB/Printer/Scanner Etc.)
• Network Basics (Windows network configuration/troubleshooting basic Wi-Fi issues).
• Troubleshooting skills (Device drivers / Blue screen errors / Windows errors / No POST etc.)
• Hardware Basics (Motherboard / Hard disk / Memory / SMPS / Display / BIOS etc.)
• Speak with good pace, articulate and have clear pronunciation.
• Passion for customer care.
• Minimum 12 months in current position as Specialist / Assistant Manager.
• Degree or an equivalent professional qualification.

The Package :

• Attractive Salary (RM5,000 – RM6,000).
• Housing Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• The billing executive should have a keen eye for detail. Also be comfortable working with little supervision to meet tight deadlines. The goal will be to monitor accounts receivable and ensure we bill our customers correctly, among others.
• Issue and distribute invoices.
• Build and process quotations.
• Process new contracts and sales.
• Collaborate with other departments/teams to ensure billing accuracy.
• Address customer complaints and questions.
• Keep track of accounts receivable and transactions.
• Assist with customer account reconciliations.
• Prepare and present analytical reports.
• Support monthly and quarterly audits and clean ups.
• Resolve any issues or mistakes.
• Propose potential sales opportunity and upsell to customers.
• Procurement of spare parts and logistics.
• Speak to customers with clarity and ensure that the information regarding their service is communicated with clarity.
• Any additional task assigned by management.

Skill Requirements:

• Proven experience as a billing executive or similar accounting role.
• Good knowledge of electronic billing procedures.
• Proficient in MS Office (especially Excel).
• IT knowledge (Hardware/Software) is an added advantage.
• Excellent communication skills in English, Mandarin Cantonese (to read, write and speak).
• Organizational and time-management skills.
• Attention to detail.
• Teamwork skills.
• Highly motivated and willing to go the extra mile, customer centric.
• Ability to work independently and meet tight deadlines.
• BSc/BA in accounting or similar field is preferred but not a requirement.
• Proven track record of excellent customer service skills.

The Package :

• Attractive Salary (RM4,000 – RM4,500).
• Housing Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Lead and manage projects to ensure timely delivery and successful outcomes.
• Oversee call centre operations, ensuring efficient and effective service delivery.
• Manage and mentor team members, fostering a positive and productive work environment.
• Develop and deliver presentations to various stakeholders, clearly communicating project progress and outcomes.
• Collaborate with cross-functional teams to achieve organizational goals.

Skill Requirements:

• Degree, Diploma, or an equivalent professional qualification.
• A high degree of integrity and professionalism with leadership traits.
• Proven experience in project management.
• Extensive experience in a call centre environment.
• Strong people management skills, with a track record of leading and developing teams.
• Excellent communication and presentation skills.
• Proficiency in Mandarin is an added advantage.
• Display excellent communication, problem solving and people skills.
• Display willingness to learn/fast learner.
• Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.

The Package :

• Attractive Salary (RM10,000 – RM12,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Develop scripts to automate day-to-day operation processes which require manual work.
• Support the application CI/CD pipeline for promoting software into higher environments.
• Manage operation day-to-day technical issues.
• Troubleshooting, root causing, perform web platform administration activities ensuring issues are resolved in timely fashion within agreed SLA.
• Perform site performance monitoring to determine system performance bottlenecks and Root Cause Analysis.
• Proactive learner with the ability to research and quickly utilize new technologies.
• Work with other cross-functional and enterprise-wide organizations to develop systems and process enhancements.
• Understand business requirements, both current and future, and design automation solutions to achieve the business directives.

Skill Requirements:

• Bachelor of Computer Science / Information Technology from a reputable university/college with a minimum of 3 years of working experience in IT Application DevOps.
• Passionate about Technical IT work and adopting new technologies.
• Experience in managing Linux based infrastructure.
• Hands-on experience at least in one scripting language.
• Hands-on experience with databases including MySQL, Mongo, Redis.
• Knowledge of Java/JVM based languages.
• Knowledge and experience of working in an Agile/Scrum environment.
• Knowledge in CI/CD processes.
• Critical thinker and problem-solving skills.
• Good teamwork.
• Good time-management skills.
• Good interpersonal and communication skills.

The Package :

• Attractive Salary (RM6,000 – RM12,500).
• RM500 Housing Allowance.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

• Apply once and be considered for multiple SAP opportunities that match your skills and experience. We’re looking for SAP professionals across implementation, development, and support roles. Expertise in FI/CO, SCM, HCM, SD, or technical areas (ABAP, Basis, HANA) is highly valued.

The Responsibilities of the Role:

SAP - Data Scientist

• Data integration, modelling, and analytics.
• Visualization development.
• Knowledge consolidation, processing, and modelling.
• Training algorithms for business problems.
• Technical platform operations.
• Understanding big data, distributed systems, and development basics.

SD - SAP FICO Consultant

• Experience in SAP ECC/S4 SD module.
• Understanding ABAP language and system integration.
• Finance-related downstream/upstream functions.
• Familiar with finance business operations.
• SAP skills such as BPC, Sabrix, Ariba, and Brim.

General Java - Java Developer

• Java development (3+ years).
• Proficient in Spring MVC/Spring Boot for API development.
• Experience with Spring Data JPA, Hibernate, and PostgreSQL.
• PL/SQL development and knowledge of Oracle, SQL Server, and MySQL.
• Familiar with Gradle, Git, Jira, and Spring Cloud for microservices.

General BW/BI - Azure Data Engineer

• Experience in Azure Big Data stack.
• Familiar with Azure Databricks, Azure Data Lake, SQL DW/Synapse.
• Monitoring SQL stored procedures.
• Proficiency in ETL/ELT processes.

GL - SAP MM/SD Consultant

• SAP MM/SD module operation and project implementation.
• ABAP skills are an advantage.
• Integration skills such as IDoc/EDI.

Front-End Developer

• Proficiency in HTML, CSS, JavaScript, TypeScript.
• Experience with React (Vue is a plus).
• Experience with backend services, middleware, and large-scale projects.
• Knowledge of JavaScript optimization and functional programming.
• Familiar with CI/CD, Next.js, RxJS, and design patterns.

Operations & Maintenance Engineer

• Maintain and optimize overseas sales systems.
• Resolve E2E sales data-related issues.
• Collaborate with sales, IT, and vendors for IT support tickets.
• Strong problem-solving and attention to detail.

Business Analyst

• Business process mapping and requirement gathering.
• Applying business analysis methodologies.
• Communicating and presenting solutions effectively.
• Familiarity with Agile methodologies and project management tools (Jira, Trello).
• Experience with system analysis and solution design.

Dynamics 365 Developer

• Translate business requirements into technical solutions.
• Develop custom configurations and integrations for D365 Sales, Customer Service, and Project Operations.
• Maintain workflows, plugins, and custom activities using C# and .NET.
• Troubleshoot and resolve technical issues.
• Collaborate with project teams and support system deployment.

SQL Developer

• Familiar with SQL development and PL/SQL.
• Experience with Oracle, SQL Server, MySQL.
• Good team cooperation and fluency in English.

PLM - Windchill Developer

• Windchill development (3+ years).
• Configuration, deployment, and UI development.
• Performance analysis and issue resolution.
• Experience with API and Kafka integration.
• Fluent in Mandarin, able to read and write in English.

Project Manager (Service Procurement)

• Collect and analyse service procurement requirements.
• Collaborate with business owners, IT teams, and stakeholders.
• Define project scope, schedule, and delivery expectations.
• Manage risks, drive UAT/SIT, and ensure project go-live.
• Strong experience in SAP Service Procurement and project management.

Skill Requirements:

• Experience: 3-10+ years in SAP (varies by role).
• Technical Skills: Proficiency in SAP configuration, ABAP programming, and database management.
• SAP Expertise: Hands-on experience with one or more SAP modules.
• Business Knowledge: Understanding of enterprise processes in finance, supply chain, and HR.
• Integration: Familiarity with SAP PI/PO, APIs, and middleware solutions.
• Regulatory Awareness: Knowledge of IFRS, GDPR, and SOX compliance.
• Soft Skills: Strong analytical, problem-solving, and communication abilities.

The Package :

• Attractive Salary.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Build, develop and design required competencies and skills of training members: SOC Analysts / Engineers, Operators and Technicians.
• Manage 24x7 Security Operation Center.
• Administer, develop, improve and own SOC processes and procedures, ensuring effective operations.
• Coordinate with stakeholders and other delivery practices to address, follow up and resolve security issues as part of the escalation matrix and customer delivery process.
• Work with various delivery teams to ensure toolsets used to detect infrastructure security events are deployed on all necessary platforms.
• Develop and plan out the necessary technology asset roadmap and direction for the SOC.
• Constantly review existing methods and approaches, addressing any communication or process gaps.
• Overseeing SOC activities and Providing performance reviews to the SOC team.
• Deep knowledge of security concepts like cyber-attacks and techniques, threat vectors, risk management, incident management etc.
• Analyze and proactively respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Endpoint Detection and Response (EDR) and other security threat data sources.
• Prepare training programme for Security Analyst and conduct knowledge sharing sessions for Security Analyst.
• Efficient team incident response capabilities and leadership.

Skill Requirements:

• A degree, post graduate diploma or MSc in computer science from a recognized university/institute.
• Knowledge of the following technical SOC skills: incident response, log analysis, TCP/IP, network traffic analysis, anti-virus/malware, intrusion detection/prevention, packet analysis techniques, event correlation and event triage.
• Background in Cyber Security, Computer Sciences, Engineering, Information Technology.
• Minimum 8 years’ experience working in an IT environment with focus on Information Security.
• At least 3 years of directly related practical experience and demonstrated ability to carry out the functions of the job in SOC.
• Extensive experience in addressing security policy, compliance, privacy and regulatory issues.
• Certifications and experience of Security Information Event Management (SIEM).
• Other certifications such as CISA, CISM, CRISC, GCIH, CISSP are an added advantage.

The Package :

• Attractive Salary (RM10,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• The list outlines the core responsibilities of the Service Delivery Manager (SDM); however, the scope may vary based on the agreed service offerings, contractual obligations, or evolving business requirements.
• Single Point of Contact (SPOC) for Technical Escalations
  • Act as the designated escalation manager for Major Service Agreement (MSA) customers, ensuring effective communication and resolution of critical technical incidents.
• Incident & Problem Management Support
  • Take ownership of service escalations (both technical and non-technical) and engage relevant Lenovo teams to drive prompt resolution, aligning with Incident Management and Problem Management processes.
• Service Transition & Onboarding
  • Oversee customer onboarding, ensuring new clients are effectively transitioned into services per the Service Transition framework and Statement of Work (SOW) commitments.
• Service Assurance & Customer Retention
  • Monitor and improve customer retention by proactively managing service performance, addressing issues, and enhancing customer satisfaction through Continual Service Improvement (CSI) initiatives.
• Proactive Service Monitoring & Reporting
  • Enhance continual service improvement by leveraging automation and maximizing the utilization of existing tools to optimize process efficiency and effectiveness.
  • Conduct proactive trend monitoring and manage dashboards effectively, coupled with regular reviews of case management. Take targeted actions to boost efficiencies and identify opportunities for enhancing dashboard functionality and system automation, supporting continuous improvement in service management.
  • Conduct regular customer health assessments and service performance reviews to proactively address risks and ensure service stability, aligning with Service Level Management (SLM) practices.
• Major Incident & Escalation Management
  • Track, manage, and coordinate the resolution of customer-reported escalations, ensuring adherence to Major Incident Management procedures.
• Customer Relationship Management & Advocacy
  • Act as a customer advocate, fostering strong relationships and driving continuous service improvement through feedback mechanisms and customer engagement strategies.
• Service Reporting & Governance (MBRs & QBRs)
  • Facilitate Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) by collaborating with the Managed Services Customer Team (MSCT) and Service Management Office (SMO) to present accurate service performance data.
• Knowledge Management & Customer Training
  • Provide customer training and education, ensuring they maximize service value through Knowledge Management best practices and resource availability.
• Incident Resolution & Service Restoration
  • Ensure swift and effective incident resolution through coordination with technical teams, following Incident and Service Request Management protocols.
• Customer Experience (CX) Management
  • Own and drive Customer Experience (CX) initiatives, performing regular CX analysis, implementing improvement actions, and tracking service enhancements through Service Review Meetings.
• Customer Feedback & Continual Service Improvement (CSI)
  • Collect and analyze customer feedback to identify areas for service enhancement, feeding insights into the CSI Register for continuous improvement initiatives.
• Service Transition & Operational Readiness
  • Collaborate with the Transition Team to define and approve hardware process reviews in alignment with SOW requirements and Service Transition best practices.

Skill Requirements:

• Bachelor’s degree in IT, Computer Science, Business Management, or a related field.
• 5+ years of experience in IT service management, service delivery, or customer support roles.
• Experience in handling technical escalations and incident/problem management.
• Previous experience in managing customer relationships and improving customer satisfaction.
• Experience in conducting service reviews such as Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
• Background in working with Managed Services, OEM support, or cloud service providers.

Skills :

• Technical Knowledge: Understanding of IT infrastructure, cloud computing, and managed services.
• Incident & Problem Management: Ability to manage escalations, troubleshoot technical issues, and drive solutions.
• Service Monitoring & Reporting: Experience in using dashboards, automation, and trend analysis for continuous service improvement.
• Customer Relationship Management: Strong skills in handling customer feedback, advocating for customer needs, and driving retention.
• Governance & Compliance: Familiarity with IT service management frameworks and compliance regulations.
• Communication & Stakeholder Management: Excellent verbal and written communication skills for engaging with both technical teams and clients.
• Leadership & Decision-Making: Ability to lead service teams, manage major incidents, and ensure operational readiness.

The Package :

• Attractive Salary (RM7,000 – RM8,000).
• Housing Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• To update PRs for company purchases and to ensure the processes are adhered to.
• To prepare Graf when receiving good and update with signatures.
• Screening telephones cells, visitors, enquiries and requests and liaison with internal departments.
• To prepare visa documentation for all business travels when necessary for CEO, all member of the Senior Management Team and all employees on official company travel.
• Update monthly flight airfare estimates for HR.
• Ensure the strictest confidentiality of all documents produced.
• Undertake any other duties as requested by the CEO or Line Manager.
• Monitoring and Replenish Stationery, Medical Supplies and CEO refreshment.
• Rearrange and organize to courier in and out.

Skill Requirements:

• Diploma in PSC or equivalent.
• At least 2 years of experience in a similar capacity.
• A strong command of written and spoken English.
• Excellent organizational skills including the ability to meet deadlines and handle multiple tasks.
• An understanding and practice of high ethical standards.
• Self-motivated and energetic.

The Package :

• Attractive Salary (RM2,100).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Collaborate with different business departments (including sales, delivery, finance) to understand respective business processes, rules, and strategies. Provide data-driven business insights by analyzing relevant data and present in a clear and concise manner, enabling informed decision-making.
• Conduct with different stakeholders in cross business departments, provide professional support and deep dive data & BI reporting requirements, design requirement solution documents independently.
• Collaborate with the IT team to ensure business requirements are translated into technical solutions for data modeling and BI reporting, maintain communication with the IT team.
• Participate in project planning and execution, maintain close collaboration with all project stakeholders to ensure high quality and on-time project delivery.
• Participate in UAT validation of project deliverables to ensure that the deliverables meet the business requirements from both business and requirements perspectives.
• Participating in feedback analysis and support of delivered data models and BI reports, continuously improving business value of data models and BI reports, could answer daily questions from business side.
• Learn and apply the latest BI tools and technologies to promote the company's data application and data analysis capabilities.

Skill Requirements:

• Excellent command of spoken and written English & Mandarin.
• At least 8 years work experience and 5 years BI analysis and data analysis related work.
• Master’s degree or bachelor’s degree of Computer Science, Information Management, Information Science, Statistics or related majors.
• Familiar with business requirements analysis methodologies and tools with brilliant business process understanding.
• Expertise in the areas of sales, delivery, finance, and project management related knowledge.
• Familiar with business requirements analysis methods and tools, understanding data warehouse architecture and ETL process, master at least one mainstream database which could be able to handle and analyze large amounts of complex data, could write SQL for data analysis.
• Exceptional communication skills and could collaborate with cross workstream smoothly.

The Package :

• Attractive Salary.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Mid-Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Drive the overall sales and relationship engagement strategy as well as its execution for specific customers.
• Manage a team of 8 -10 Inside Sales Account Managers.
• Responsible for leading and managing an Inside Sales Team – disciplinary/ administrative professional leadership.
• Responsible for training and coaching the team in a sales environment on soft skills and product knowledge.
• Responsible for achievement and reporting of all team SLAs and KPIs on employee level.
• Organization, control and steering of processes and workflows.
• Monitors employees’ customer contacts and observes demeanor, information accuracy and conformity to quality standards, policies, and procedures.
• Provides coaching, guidance and development to improve or advance the performance of the team; Walks the floor and gives any guidance and support needed to agents.
• Creation of business reports to be distributed internally and externally.
• Continuous analysis of operational reports.
• Workforce management including shift and holiday planning; manages and oversees staffing levels, assigns duties, examines productivity levels.
• Definition and communication of individual targets.
• Ensuring individual and team tasks and goals are achieved (qualitative and quantitative targets).
• Motivation of the team; regular team meetings and 1:1 appraisal.
• Scheduling training and coaching in close cooperation with the trainer.
• Responsible for achievement and reporting of all team SLAs and KPIs on employee level.
• Responsible for ensuring quality in cooperation with the Operation and Quality Management.
• Generate reports about registered problems and act according to procedural workflow.

Sales Team Direction:

• Determines the best use of team resources in order to meet revenue quota and goals.
• Allocates accounts using prescribed segmentation guidance.
• Establishes clear guidance for account contact, frequency and call strategies.
• Establish clear and measurable goals for team members.
• Ensure accounts are allocated to each seller to provide adequate coverage.

Delivery:

• Delivers strong growth for Microsoft by exceeding defined targets for revenue growth and CPE.
• Ensures that program meets or exceeds overall targets such as: opportunity generation, pipeline revenue, account coverage, and key activity completion.
• Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.
• Uses the Agent Productivity Report to manage the team using pre-defined metrics to compare individual and team performance.
• Ensures adherence to corporate standard tools and processes.

Skill Requirements:

• Excellent Communication and listening Skills (English Speaking/ Vernacular Language).
• 6 years of sales experience with 3 years of supervisory or team leader experience in an IT/tele sales environment.
• Account Management Skills: Identification of key decision makers, relationship building & maintenance, Account planning).
• Intelligent and quick-witted, able to rapidly assimilate new products and services.
• Must be able to work accurately, under pressure, to meet strict deadlines.
• Proven track record in Sales with preferably Sales Management experience.
• Experience in forecasting and pipeline management.
• Strong communicator, strong organizing abilities and process-oriented work style.
• Demonstrated understanding of solution selling techniques and selling software solutions to business customers.
• Ability to motivate, encourage and coach others to develop strong relationship-building and sales skills.
• Demonstrated communication skills including clear and concise verbal and written business communication in local language.
• Self-motivation to drive personal and team performance to achieve targets and strive for continuous improvement.
• Able to use Microsoft applications and CRM systems.

The Package :

• Attractive Salary (RM5,500 – RM7,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• The analysts shall assist in the development of the Arion and Al tools to give Customer Support a firm base in relation to quality.
• The analysts shall be daily moderators of automated learning.
• Conduct investigations as and when required.
• Utilize software to notify Operations so there is compliance with quality standards and procedures.
• Create and enable a structure for real-time quality feedback.
• Continue the development and enhancement of the supervised learning machine and user interface.
• Facilitate the change from random scoring to targeted actions.
• Detecting and repairing broken customer journeys.
• Provide Customer Support with actionable insights.

Skill Requirements:

• Degree or an equivalent professional qualification.
• Good command of spoken and written English. Hindi/Telugu is an added advantage.
• Excellent knowledge of ICT products and services, including computer hardware, electronics, software, and basic networking.
• Minimum 1 year of experience in similar capacity.
• Demonstrates good people skills and teamwork qualities that foster a constructive working relationship and a friendly environment.

The Package :

• Attractive Salary.
• Performance Related Allowance on a quarterly basis.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Represent the client professionally in all communications with customers, whether through phone, email, chat, walk-ins, or social media, ensuring clarity, professionalism, and a positive experience.
• Provide timely responses to customer comments, complaints, and inquiries, ensuring issues are addressed and resolved effectively within set KPIs.
• Collaborate with other teams to investigate and resolve customer complaints, providing solutions that meet or exceed customer expectations.
• Handle machine returns and refunds in accordance with established procedures and guidelines, ensuring fairness and compliance with business standards.
• Manage social media messages, comments, and cases (e.g., DOA, SG OBF) to enhance the company’s online presence and reputation.
• Ensure customer claims and complaints are handled fairly and resolved within agreed timelines.
• Analyze and measure the effectiveness of existing processes and call-handling procedures, recommending improvements to increase productivity and customer satisfaction.
• Provide necessary reports to the management team within agreed timelines, helping to track performance and support strategic decision-making.
• Lead or contribute to ad hoc customer experience (CX)-related projects as assigned by management, driving initiatives that improve the overall customer experience.
• Manage and drive DOA and OBF cases (HKTW region).
• Manage Ad-Hoc customer service-related projects (Country: SG, MY & PH).
• Record the case chronology with dates in GTAP CX Database daily on the cases managed.
• Manage social media/DOA/SG OBF Cases, GTAP CX Mailbox, Rejections.
• Provides timely responses to customer comments & complaints via telephone or email or walk in, consistent with service and quality standards.

Skill Requirements:

• Degree, Diploma, or an equivalent professional qualification.
• A high degree of integrity and professionalism with leadership traits.
• Dynamic, highly motivated, and result oriented team player with good interpersonal skills.
• Ability to work in a challenging environment with good initiative and able to work independently.
• Ability to manage multiple customer communication channels and resolve issues promptly.
• Proficient in both spoken and written English, Mandarin and Cantonese language.
• Candidates must possess a minimum of 2 years of experience in related fields.

The Package :

• Attractive Salary.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Application support:
• Resolve issues.
• Perform site performance monitoring to determine system performance bottlenecks.
• Manage operation day-to-day technical issues.
• DevOps tasks:
• Support the application CI/CD pipeline for promoting software into higher environments.
• DevOps tools support.
• Infrastructure maintenance support.
• Proactive learner with the ability to research and quickly utilize new technologies.

Skill Requirements:

• Bachelor of Computer Science / Information Technology from a reputable university/college.
• Fresh graduates eager to start their careers in IT are welcome to apply.
• Passionate about technical IT work and adopting new technologies.
• Critical thinker and problem-solving skills.
• Good teamwork.
• Good time-management skills.
• Good interpersonal and communication skills.
• Growth mindset, willing to pick up new skills.
• Professional proficiency in English, both written and spoken.
• Full-time position.

The Package :

• Attractive Salary (RM4,000 – RM6,500).
• RM500 Housing Allowance.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Developing, maintaining, training and coaching the agents to enhance overall customer support.
• Process review for improving the call flow efficiency and quality of call centre agents (voice and e-services).
• Track all the pain points relating to customer experiences, monitor the trends and provide report for improvement.
• Suggest or provide process opportunities and enhancements based on collected pain point data trends.
• Identify areas for service improvement that affects customer’s experience including but not limited to top DSAT contributors.
• Provide investigation, root cause analysis and case chronology when needed.
• Support service quality improvements including QA audits, QA/OSAT review, reporting and process enhancements.
• Provide feedback to the TSM/CC manager for any opportunities on improvement.
• Prepare and be part of R&R programs, arrangements and promotions.

Skill Requirements:

• Diploma, Degree or an equivalent professional qualification.
• Excellent command of spoken and written English.
• A high degree of integrity and professionalism with leadership traits.
• Minimum 12 months in the current position with excellent disciplinary and performance track record.
• Dynamic, highly motivated and result oriented team player with good interpersonal skills.
• Ability to work in a challenging environment with good initiative and able to work independently.
• L2.0 Technical expertise is an added advantage.
• Candidates with relevant customer service and technical support experience are welcome to apply.
• Possesses exceptional telephony and customer service skills in handling calls, emails, and/or chats.
• Possesses strong communication and interpersonal relationship skills.

The Package :

• Attractive Salary (RM4,500 – RM5,500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Handling Voice or Non -Voice customer, including detailed recording of the issue according to defined processes.
• Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.
• Advises and educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
• Responsible for ensuring that the set KPIs are achieved.
• Create a case in ticketing system, monitoring and drive the case until closure.
• To update the ticketing system accurately and efficiently with call details, actions taken and resolution.
• To ensure high levels of customer satisfaction with individual calls.
• If not successful in solving the ticket, forward to the next appropriate level.
• Usage of remote tools (where applicable) to analyze and resolve tickets.
• Ad-hoc tasks such as queue monitoring, light reporting and projects, covering different time zones of regions.

Skill Requirements:

• Degree, Diploma or an equivalent professional qualification.
• Excellent command of spoken and written English and Vietnamese.
• Technical knowledge on Microsoft Operating Systems and Office Suites.
• 1+ years of experience in Client Technical Support roles.
• Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
• Experience within IT Services and Working with Field Service Providers.
• Working Knowledge of Windows Operating Systems and MS Products.
• Technical Knowledge of the client (Notebook, Desktop, and Tablets).

The Package :

• Attractive Salary (RM4,000 – RM4,500).
• Housing Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Executive Technical Support must have native proficiency in written, read and spoken English, Mandarin and Cantonese.
• Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Determine the problem and provide a technical resolution within the contact or by dispatching for service.
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
• Always strive to meet and exceed customers’ needs and expectations.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities for improvement.
• Demonstrate the required maturity to work from home/remotely under minimum supervision.
• Expected to meet the Key Performance Indicators (KPI).

Skill Requirements:

• Degree, Diploma or an equivalent professional qualification.
• Excellent command of spoken and written English, Mandarin and Cantonese.
• Fresh graduate with good communication skills and personal/working experience in handling computers/laptops or technical issues.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites.

The Package :

• Attractive Salary (RM3,000 – RM4,000).
• Language Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Must be proficient in written and spoken in English.
• Render the following service for Enquiry calls:
• Member particular update e.g. address, phone.
• Phone-in redemption.
• Lost/stolen and faulty card request.
• Unsubscribe promotional email / SMS.
• Point adjustment and swap card handling.
• Change/cancel/recovery of partner point transfer.
• Enquiries relate to Member account, program and promotion.
• Loyalty Program related enquiries and support.
• Handle member queries on redemption status, non- received or lost voucher.
• Handle "Form Recovery" e.g. incomplete information.
• Handle recovery for rejected requests / return mails, which may include standard letter generation, outbound calls.
• Handle any other miscellaneous requests from card members and service station dealers.

Skill Requirements:

• Minimum SPM/STPM with prior working experience.
• Diploma holder or higher education qualification is preferred.
• Display excellent communication, problem solving and people skills.
• Possess initiative, ability to work independently and within a team.
• Good multitasking ability.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Fast typing skills (minimum 35 words per minute).
• Good problem-solving skills.
• Customer service oriented.

The Package :

• Attractive Salary (RM2,500).
• Performance Related Allowance per quarter for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• CSR must be proficient in written and spoken in English, Mandarin and Cantonese.
• CR will render the following service for Enquiry calls:
• Member particular update e.g. address, phone.
• Phone-in redemption.
• Lost/stolen and faulty card request.
• Unsubscribe promotional email/SMS.
• Change/cancel/recovery of partner point transfer.
• Enquiries relate to Member account, program and promotion.
• Enquiries regarding ExxonMobil loyalty services.
• Loyalty Program related enquiries and support.
• Handle member queries on redemption status, non-received or lost voucher.

Skill Requirements:

• Minimum SPM/STPM with prior working experience.
• Diploma holder or higher education qualification is preferred.
• Display excellent communication, problem solving and people skills.
• Excellent command of spoken and written English and Mandarin.
• Cantonese is an added advantage.
• Possess initiative, ability to work independently and within a team.
• Possess initiative, able to work independently and in a team.
• Good multitasking ability.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Fast typing skills (minimum 35 words per minute).
• Good problem-solving skills.
• Customer service oriented.

The Package :

• Attractive Salary (RM3000).
• Language Allowance (RM850).
• Performance Related Allowance per quarter for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.
• Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress, ensuring excellent customer service.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.

Skill Requirements:

• Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
• English and Thai language – to Speak, Read, and Write.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

The Package :

• Attractive Salary (RM 3,500 - RM 4,000)
• Performance related bonus for confirmed staff.
• Annual Leave 15 days
• Medical Leave 14 days
• Medical and hospitalization coverage

Experience Required :

• Entry-Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. HW Troubleshooting, Password resets, SW configuration, etc.). If not successful inform the customer about the next steps.
• If necessary, cancel a customer incident at customer's request or update the information in the ticket and answer on customer enquiries regarding status of request processing.
• In dedicated cases provide briefing information to appropriate internal/third party provider based on Statement of Work.
• Operational Deliverables and Contribution.
• Handling Voice/ Non -Voice customer, including detailed recording of the issue according to defined processes.
• Check if reported incident is covered by process and if caller information and address details are correct, then initiate defined actions.
• Transform tickets created by any Customer Service channel into the Ticketing system.
• Identify and escalate situations requiring urgent attention.
• Inform Line Manager or dedicated stakeholder base on defined process, in case of customer escalations.

Skill Requirements:

• Strong language competencies in English and Tagalog language.
• Technical background, e.g. education in information electronics, mechanics and/or SW skills.
• In individual cases it is possible to assign the function to an employee if the essential professional knowledge is acquired by work experience.
• Minimum 6 months or more experience in a call center environment is recommended.
• Senior Min. 1 year or more experience in a call center environment is recommended.
• Good technical knowledge in supported customer specific Hardware and SW environment.
• Knowledge of customer service principles and practices.
• PC literacy, especially usage of Microsoft Office package.
• Willingness to work in shift models, based on customer requirements.

The Package :

• Attractive Salary (RM3,000 – RM4,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• To attend to escalation cases of a second level nature and to demonstrate such proficiency in their resolution as a Subject Matter Expert (SME).
• To attend to follow up or escalate customer support calls, chat sessions & email interactions on behalf of client and to ensure such service delivery as may be required by customers.
• To identify, segregate and resolve customer support requests in a systematic and precise approach as to ensure end-to-end resolution of customers’ issue.
• To address customer (client product end-user) complaints using appropriate service empowerment as may be defined by line management.
• To ensure all service support interactions including customer details are updated onto the CRM.

Skill Requirements:

• Technical aptitude (computer literate, able to quickly learn new applications).
• Familiarity with windows /android software and hardware.
• Strong first-level technical troubleshooting acumen.
• Must be able to read, write and speak in Mandarin.

Work Experience:

• 1-year experience in handling wireless product related inquiry and troubleshooting is required.
• Prior contact centre experience for 2 year is required, with related industry know-how.
• At least 1.5 years’ experience in computer hardware/software, including hardware support and operating system troubleshooting, positive performance reviews and previous employer references.
• Strong verbal applicable language skills – native or near native / minimal accent impact.
• Demonstrate ability to take ownership of customer issue and follow-up with customer to ensure a successful resolution and delightful experience.
• Attention to detail with customer and case documentation.

Qualification:

• Must possess at least a Diploma or a Bachelor’s degree in Computer Science/ Information Technology or equivalent.
• Technical SME (Subject Matter Expert Certifications) in, Hardware, Network Switching, Routing & Security (Firewalls...Etc.).

The Package :

• Basic salary RM4200.
• Performance Related bonus on a quarterly basis for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Comfortable working with SIEM tools and incident handling experience preferred.
• Support and coordinate response to cyber-attacks that threaten assets, intellectual property, networks, and computer systems.
• Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Endpoint Detection and Response (EDR) and other security threat data sources.
• Utilize other analytic tools (NDR, etc.) to identify potential threats to the environment.
• Sound knowledge and practical experience with TCP/IP networking.
• Experience with Linux, Windows, iOS, and Network Operating Systems.
• Knowledge of information technology (IT) security principles and methods (e.g., demilitarized zones, encryption, etc.)
• Knowledge of current threats, vulnerabilities, and recent cyber-attacks.
• Critical thinking and analytical skills.
• Manage security incident/Event tickets.
• Responsible for working in a 24x7 Security Operation Centre (SOC) environment.

Skill Requirements:

• Degree in computer science/cybersecurity or equivalent from a recognized university/institute.
• At least two years of ICT industry experience in configuring, managing, and troubleshooting.
• Interpersonal skills and experience in presenting security incidents.
• Teamwork skills.
• Good written and oral communications skills.
• Work experience in a SOC is an added advantage.
• ICT security certifications are an added advantage.
• Attractive Salary (LKR 110,000 to 140,000).

Experience Required :

• Associate

Location :

• Scicom LANKA Office.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Develop detailed, comprehensive, and well-structured test plans and test cases.
• Play the role QA Engineer: Design, develop, and execute automated test cases using Puppeteer framework or any other similar tools.
• Identify and report issues found in a detailed manner, then verify those issues when resolved.
• Execute manual testing if required and need to plan and perform regression testing.
• Review and analyse requirements, specifications, and technical design documents, providing timely feedback.

Skill Requirements:

• Basic requirements:
  • Bachelor’s degree or an equivalent professional qualification in a relevant field of study.
  • Experienced in Jira, Jenkins, Bitbucket, Teams.
  • Experienced in Test Automation tools such as Puppeteer or any other tool.
  • Experience in developing scripts against restful web services.
  • Ability to work with minimal supervision and to meet deadlines.
  • Have a positive and enthusiastic outlook with a ‘can do’ attitude.
• Communication:
  • To effectively communicate relevant information to superiors.
  • To deliver engaging, well-organized, and informative presentations.
  • To escalate/verify issues in a timely fashion.
• Technical Knowledge:
  • Automating the test cases using the Puppeteer framework or any other.
  • Experience in Agile Methodologies and tools – JIRA, Confluence, and Bitbucket.
  • Experience with Magento applications and their automation will be an advantage.

The Package :

• Attractive Salary (RM 4,000 – RM 6,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.
• Working Location: Menara TA One, Kuala Lumpur.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Position:

• The Business Intelligence Analyst is responsible for supporting businesses leverage data, designing, developing the dashboard, and identifying opportunities for improvement as well as offering solutions. This position will collaborate with Leaders, Business Stakeholders, and subject matter to support to request.

The Responsibilities of the Role:

• Accountable for directly working with the business to assist in all reporting, data extracts and information needs.
• Identify and execute robust and continuous improvement opportunities within the data management processes in the applicable systems.
• Be the information delivery expert responsible for creating adhoc reports, dashboard and data mining processes as per business needs.
• Gather and understand business requirements to set functional specifications for reporting applications.
• Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
• Utilize strong business application knowledge like RPA, PowerBi, SQL, SAP, and Salesforce to quickly combine datasets in order to produce data mashups as answers to business-related questions.
• Acquiring data from primary or secondary data sources and maintaining databases.
• Interpreting data, analyzing results using statistical techniques.
• Acquiring data from primary or secondary data sources and maintaining databases.
• Possess deep insight into business process as it relates to system integration and interface.

Skill Requirements:

• Diploma/ Undergraduate degree, preferrable in Business Information Systems, Computer Science or Data Science.
• Display excellent communication, strong language competencies in English, problem solving, analytical and people skills.
• Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.
• Advanced Microsoft Office (Excel, Macro) skills.
• 2 to 3 years of relevant experience.
• Minimum 5 years’ experience in Business Intelligence & Data Analytics.
• Ability to write complex SQL queries & knowledge of Power BI.
• Strong knowledge of relational, analytical and multi-dimensional database architectures.
• Advanced analytical with the ability to understand business and technical functions, process information quickly and assess impacts to data elements.
• Strong ownership & teamwork for win-win framework.

The Package :

• Attractive Salary (RM 3,000 - RM 5,500).
• Performance related bonus on a half yearly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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Job Description

The Responsibilities of the Role:

• Contact Huawei consumers via Outbound calls to enhance their user experience.
• Making Outbound calls for new product owners, Happy Calls for dissatisfied customers and Crisis case customers, repeated customers and flagship product users.
• Manage complaints and feedback from customers.
• Escalate and highlight feedback that are serious in nature to Person In Charge.
• Record call details in the applicable systems for tracking purposes.
• Work on ad-hoc tasks assigned by respective line manager including handling of mystery calls, test calls and surveys.
• Meet daily target set by management by performing number of outbound attempts, success rate, timely follow up calls and customer satisfaction.
• Excellent verbal communication skills, persuasive, and friendly personality.
• Good reading skills, attentive and good understanding skills; able to identify issues quickly and usage of appropriate probing skills.
• Good writing skills, excellent grammar, structure, and attention to detail.

Skill Requirements:

• Diploma holder or have an equivalent professional qualification in a relevant field of study.
• Proficient in spoken and written English, Bahasa Malaysia and Mandarin.
• At least one-year experience in escalation/dispute handling team.
• At least 2 years’ experience in customer service.
• Ability to use Google Chrome, Internet Explorer.
• Knowledge about mobile technology and other digital applications.
• Knowledge about Android and other phone software mechanisms.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Ability to work in a challenging environment.
• Contact Centre Operating Days: Monday – Sunday.
• Contact Centre Operating Hours: 9am - 9pm.
• Work hours: Rotational shifts; 9.5 hrs. inclusive of 1.5 hrs break.
• 5 day week; off days based on roster.

The Package :

• Monthly Salary RM4,000
• 15 days Annual Leave
• 14 days Medical Leave
• Medical and hospitalization coverage

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.