Specialist - Social Media
SHARE
Job Description
The Responsibilities of the Role:
- Provide Technical Support for smartphones and other devices such as tablets, PCs, Modems, etc via non-voice channels such as chat, social media, and email platforms.
- Mainly handles and answers user questions and inquiries.
- Escalates technical problems or complaints that cannot be resolved within SLA to relevant teams.
- To manage complaints and feedback.
- Performs systematic tracking of escalated problems until they are closed.
- Work on ad hoc tasks assigned by respective line manager.
- Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
- Able to communicate and adapt to different types of customers.
- Manage social media platforms including TikTok, Instagram, Twitter, Facebook, XHS.
- Foster positive relationships with community members and influencers.
- Drive community participation and growth by hopping on social media trends.
- Analyse metrics and provide insights to improve community engagement.
- Contribute idea and shooting for content curation.
Skill Requirements:
- Graduate from college or above, related professional on electronically is preferred with background in Electronics, Marketing, Communications, Economics, Management or related field.
- Excellent command of spoken and written English and Mandarin.
- Experience in other mainstream mobile phone manufacturers is an added advantage.
- Contact center experience is preferred.
- More than 3 years of experience using Windows, Windows Office, MS Outlook, Chrome, and Internet Explorer.
- Basic web-based application skills including Internet navigation and search experience on a computer.
The Package :
- Attractive Salary.
- Performance Related Allowance on a quarterly basis.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.