Summary of Executive - Customer Service (Thai)

Handle on a day-to-day basis Inbound and Outbound calls both in English and Thai.

Language and follow through each call requirement based on department’s SOP as provided by project.

Manage all data/field engineer dispatch concerning Field Modification instruction (FMIY Preventive Maintenance on all install base, and other IB information set forth as per department’s SOP and other business processes.

Update business CRM or any IT related tools in-line with daily task.

Coordinate with all stakeholders across business functions in order to secure accurate IB information.

Work closely with field service sales and service, service marketing and commercial solutions to resolve technical and process-related issues.

Monitor all related business workflows and ensure resolutions on per business operations SLA.

Responsible for all CRM-based system set up and & update requirements.

Highly affinity towards the Project Services.

To work on ad-hoc tasks assigned by his/her superior provided that it does not go against the company policy.

Strong people skills: ability to navigate difficult situations and stay calm under pressure.

Solution mindset: passion to find right solutions for customer and resolve the issue overcoming obstacles: good cost-efficient decisions making.