Specialist - Social Media
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Job Description
The Responsibilities of the Role:
- Provide Technical Support for smartphones and other devices such as tablets, PCs, Modems, etc via non-voice channels such as chat, social media, and email platforms.
- Mainly handles and answers user questions and inquiries.
- Escalates technical problems or complaints that cannot be resolved within SLA to relevant teams.
- Performs systematic tracking of escalated problems until they are closed.
- Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
- Responds to customer and seller inquiries regarding online merchandise or service orders through Inbound Chat.
- Assists customers and sellers with product selection, answers basic pre-sales questions, and suggests various product options that are available.
- Able to communicate and adapt to different types of customers.
Skill Requirements:
- Graduates from college or above, related professional on electronically is preferred with background in Electronics, communications, economics, e-commerce, management, etc.
- At least 6 months’ customer service-related work experience, preferably in a contact center environment.
- Excellent command of spoken and written English and Bahasa Malaysia.
- Mandarin language is an added advantage.
- Basic understanding of mobile phone (android) troubleshooting is required.
- 1 year of experience in the escalation team for mobile phones/PC technical support or experience in repairing mobile phones or PC is an added advantage.
- Must have basic knowledge of products being sold in E-Commerce platforms such as Lazada, Shopee, Tik Tok Shop, etc.
The Package :
- Attractive Salary (RM3,500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.