Job info

SHARE

Job Description

The Role:

• Executive - Follow Up is responsible for supporting the full lifecycle of student application processes. This role focuses on managing cases that require corrections, clarifications, or additional documents from institutions of higher education. The position involves liaising with internal departments and external stakeholders to ensure timely resolution, accurate documentation, and smooth progression of applications in line with established policies and service standards.

The Responsibilities of the Role:

• Verify that additional documents submitted to the front desk are forwarded to the Follow Up team daily.
• Contact and Notify IHE for resubmission of additional documents.
• Handling and vetting urgent cases given by the clients.
• Keeping track of all prepared document that are ready for scanning.
• Update and maintain statuses for additional documents, rejected documents, and notifications to IPTS in the internal system.
• Undertake any other admin task assigned by the Assistant Manager or any other superior from Operations when is required.
• Highlight to line manager for any system downtime.
• Prepare additional documents relevant to the Follow Up process.
• Handle queries related to the Follow Up process at the front desk (including direct interaction with external parties when required).
• Collaborate with internal departments to ensure all applications and supporting documents are in place and progressing smoothly.
• When operational needs arise, management may require the agent to stay back and complete all assigned duties.

Skill Requirements:

• MINIMUM SKILLS REQUIRED:
• Able to read, write and speak in English and Bahasa Malaysia.
• Basic Computer knowledge: MS Office (Word, Power Point & Excel).
• Good multitasking ability.
• Customer service oriented.
• Willingness to learn and fast learner.
• Ability to work in a fast-moving environment.
• EDUCATION
• Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.
• EXPERIENCE
• Basic Computer knowledge: MS Office (Word, Power Point & Excel).
• Highly proficient in spoken and written English and Bahasa Malaysia.
• Display excellent communication and willingness to learn/fast learner.
• Able to work as a member of a team independently.

The Package :

• Attractive Salary up to RM2,500.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur.

Employment Type :

• Full Time.