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Job Description

The Responsibilities of the Role:

• Check the status “iKad printing in progress on a daily basis and prepare reports in order to arrange student’s IKad.
• Collect the printed iKad on a daily basis.
• Segregate the iKad according to IPTS.
• To conduct QC on the iKad using the checklist and notify relevant department should the need arises.
• Pass all QC failed iKads to PNMB and Prepare acknowledgement/ rejected forms.
• Dispatch the iKad via courier upon IPTS request.
• Update the relevant iKad status.
• To handover the iKad to IPTS at front desk.
• Attend to daily cases assigned to iKad processing team via Email / Call / CRM and ensure resolution and all cases are completed within SLA.
• Highlight all urgent cases to the Line Manager for further assistance.
• To seek Line manager assistance whenever is needed.
• Highlight any downtime or technical issue to the Line manager for further escalation.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
• When operational situation arises, management will require staff to stay back and complete all assigned duties.

Skill Requirements:

• Able to read, write and speak in English and Bahasa Malaysia.
• Basic Computer knowledge: MS Office (Word, Power Point & Excel).
• Good multitasking ability.
• Able to identify errors while checking the iKad.
• Able to handle customers’ enquiries related to iKad.
• Work under pressure during high volume and ensure there are no backlogs.
• Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.

The Package :

• Attractive Salary up to RM2,500.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.