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Job Description

The Responsibilities of the Role:

• Ensure that all customers are attended within the specified waiting time determine by the management.
• Ensure that all applications received through the front desk are invoiced on a daily basis.
• Answer any enquiries from customers regarding education in Malaysia or any services provided.
• Ensure that all passports/supporting letters received/provided through the front desk is in line with SOPs determine by the management.
• Work closely with internal departments to ensure all escalations received through the front desk are progressing smoothly.
• Handling & vetting urgent cases given by the clients.
• Undertake any other admin tasks assigned by the Assistant Manager or any other superior from Operations as and when required.
• To highlight any system downtime to line manager.
• When operational situation arises, management will require the agent to stay back and complete all assigned duties.
• Attend to daily escalated cases via CRM pertaining to front desk escalations.

Skill Requirements:

• Able to read, write and speak in English and Bahasa Malaysia.
• Basic Computer knowledge: MS Office (Word, Power Point & Excel).
• Good multitasking ability.
• Customer service oriented.
• Willingness to learn and fast learner.
• Ability to work in a fast-moving environment.
• Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.

The Package :

• Attractive Salary: RM2,500.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.