Executive - Immigration Liaison (KL)
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Job Description
The Role:
- Immigration Liaison serves as the key contact between company and immigration authorities to facilitate student visa processing.
- This role involves coordinating and submitting required documentation, following up on application statuses, and ensuring compliance with immigration policies and procedures.
- The liaison ensures timely communication and resolution of issues, supporting a smooth and efficient visa approval process for international students.
The Responsibilities of the Role:
- Submission of students’ applications/documents that are required by the Immigration Department for the issuance of eVAL.
- Submission of Students’ passports along with the documents that are required by the Immigration Department for the issuance of Student Pass, Special Pass, and Dependent Pass.
- Accept passports and any additional documents from Institutes.
- Ensure passports are kept in the safe box.
- To vet through the documents using the processing checklist as a guideline.
- To make sure that system statuses are updated correctly.
- To be the point of escalation/contact between Immigration Department and Operations.
- To be the point of contact between Immigration Department and Institutions.
- Highlight all urgent cases to the Line Manager for further assistance.
- To seek Line Manager Assistance whenever needed.
- Highlight any downtime or technical issue to the Line manager for further escalation.
- Undertake any other ad-hoc tasks assigned by the Line Manager or any other Operations Management team as and when required.
- When operational situations arise, management will require the executive to stay back and complete all assigned duties.
Skill Requirements:
- Able to read, write and speak English and Malay.
- Basic Computer knowledge: MS Office (Word, Power Point & Excel)
- Good multitasking ability.
- Customer service oriented.
- Willingness to learn and fast learner.
- Ability to work in a fast-moving environment.
- Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre,) or equivalent combination of education and experience.
- Basic Computer knowledge: MS Office (Word, Power Point & Excel).
- Highly proficient in spoken and written English and Bahasa Malaysia.
- Display excellent communication and willingness to learn/fast learner.
- Able to work as a member of a team independently.
The Package :
- Attractive Salary: RM2500
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.