• Executive Customer Service (Japanese Speaker)


    Job Description
    The Responsibilities of the Role:
    • Handles and resolves customers' issue via email, online chatting tools and phone (inbound).
    • Guarantees an unparalleled Customer Service experience and preserve the image of the company.
    • Ability to present, persuade and communicate effectively with given job tasks.
    • Ensure the customers' questions were fully understood and solved.
    • Provide excellent customer service via chats, emails by using the right methods/ tools.
    • Customer information management system operation and Translation.
    • Use the agreed procedures to handle all chats and emails.
    • Excel, Gmail, G-suits operation and management.
    • Internal and external support by Skype.
    • To escalate any queries or unresolved issues that cannot be completed within the agreed procedures/ processes.
    • To proactively identify areas for procedural improvement and make recommendations to the Assistant Manager.
    • To undertake any administration tasks delegated by the Assistant Manager.

    Skill Requirements:
    • Required language(s): Japanese (Native) English.
    • Proven customer support/service experience and Excellent Telephone and chat skills
    • Ability to multi-task, prioritize and time management skills.
    • Good communication and interpersonal skills in Japanese and English.
    • Hardworking, punctuality willing to work in shift, responsible.
    • Candidate must possess at least a High School Diploma, Vocational Diploma/Short Course Certificate, Bachelor's/College Degree, any field.
    • No work experience required.
    • Experience using Microsoft Excel and word.
    • Quality focus and excellent patience.

    The Package :
    • Attractive Salary (RM 8,000 - RM 9,000).
    • Performance related bonus on a quarterly basis for confirmed staff.
    • 15 days Annual Leave.
    • 14 days Medical Leave.
    • Medical and hospitalization insurance coverage

    Experience Required :
    • Associate

    Location :
    • Kuala Lumpur, WP, Malaysia.

    Employment Type :
    • Full Time.