Assistant Manager - Operations - ASEAN - (Thai Language Support)

Job Description

The Responsibilities of the Role:

• Manage team, scheduling and managing ongoing projects.
• Coordinate and conduct employee training, evaluation and coaching for improvements.
• Provide support during hiring and onboarding process.
• Identify areas for service improvements.
• Support service quality improvements including, audits, reporting, process enhancement and also provide investigation, root cause analysis and case chronology when needed.

Skill Requirements:

• Degree or Diploma and at least 12 months of experience in current position with excellent disciplinary and performance track record.
• Excellent command of spoken and written Thai and English.
• PC technical knowledge, pc products and technology and good computer skills, including Microsoft Office.
• Ability to prioritize and work in a multi-tasked environment & tight timeline.
• Excellent internal/external customer communication and negotiation skills.
• Able to prioritize in a fast paced, dynamic work environment.
• Result oriented team player who can work independently, self-motivated and show initiative with a strong sense of ownership/responsibility.

The Package :

• Attractive Salary (RM 5,000 - RM 6,000).
• Housing Allowance (where applicable).
• Performance related bonus.
• 15 days Annual Leave, 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.