• Manager - Customer Success (English and Mandarin Language Support)


    Job Description
    The Position:
    • The Customer Success Manager (CSM) ensures a smooth on-boarding and integration process and life cycle management to capture the business value of Tier-1 Enterprise customer.

    The Responsibilities of the Role:
    • Work in tandem with sales and business development and are the main technical Point of Contact for the customer.
    • Be the customer facing technical expert, the guide and consultant for the customer during his lifecycle, analyze the business to understand customer’s requirements on BICS platforms (including specific configurations, front-end software changes, …), being accountable for the onboarding, provisioning & integration work and Transition to support, delivery& customer lifecycle development.
    • The CSM has a presales role for all enterprise customers but manages the customer life cycle only for Tier-1 customers.
    • Engages with customers, serves as a customer advocate, manages and creates new use cases with the customers.
    • The CSM is the voice of the customer towards the organization (Marketing, delivery, product, markets…)
    • Working mainly on Cloudcom and A2P services but can expand to other solutions for enterprises.
    • Main clientele will be from Greater China

    Skill Requirements:
    • Good command of spoken and written English and Mandarin
    • Minimum education: Degree
    • Minimum experience: 5 years of experience in Numbers (DID) business
    • Expertise in the Numbers (DID) business / A2P
    • Market and regulatory knowledge in the respective region
    • Business acumen to build business cases to help customer acquisition.
    • Strong technical and commercial aptitude to articulate the solutions to customer & partners.
    • Good communication, presentation, and negotiation skills.

    The Package :
    • Attractive Salary.
    • Performance related bonus on a quarterly basis for confirmed staff.
    • 15 days Annual Leave.
    • 14 days Medical Leave.
    • Medical and hospitalization insurance coverage

    Experience Required :
    • Mid-Senior Level

    Location :
    • Kuala Lumpur, WP, Malaysia.

    Employment Type :
    • Full Time.