• Executive - Monitoring Support(English and Mandarin Language Support)

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    Job Description
    The Responsibilities of the Role:
    • Proactiveness 24x7 monitoring & real-time visibility to Lenovo service order deliveries within SLA.
    • Control tower and coordination of service delivery related responses and activities.
    • Oversees the IT related issue (Jira Ticketing) that is essential to business.
    • Situational awareness & ongoing communication to internal business stakeholders & external partners.
    • Daily close monitoring on Open task (Service Order).
    • Proactive monitoring of service order deliveries to ensure timely repair within service level agreement.
    • Control tower of general enquiries, operational activities & escalations via phone, email, chator Communicator queue to ensure resolution & customer satisfaction.
    • Action on requests and provide response with progress update promptly until issue resolved.
    • Interpreting data, analyzing results using statistical techniques.
    • Interface with relevant service teams to work for part relation & substitution, revision delivery ETA, service deferral and other alternatives on any miss or potential delay.


    Skill Requirements:
    • Strong language competencies in English and Mandarin language.
    • Call center or service experience in IT and technical experience, preferably with monitoring tools, will be an added advantage.
    • Ability to work effectively in a team environment with both technical and non-technical staff.
    • Undergraduate degree or diploma in IT or business-related fields.
    • Fresh graduates are encouraged.
    • Able to work night shift.
    • Ability to manage adverse and ambiguous situations.
    • Work in 24x7 rotational shift environment.
    • Basic Microsoft Office (Outlook, Excel and PowerPoint) skills.


    The Package :
    • Attractive Salary (RM3,000 – RM4,000).
    • Performance related bonus for confirmed staff.
    • Annual Leave 15 days.
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.


    Experience Required :
    • Entry Level


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.