E-Commerce or Post Sale Executive Customer Support

Job Description

The Responsibilities of the Role:

• 1. Post Sales Requests management
  • Assisting customers via phone, chat and email to resolve end to end E-Commerce orders issues.
  • Ensuring fast response and resolution to deliver positive customer experience.
• 2. Customer Focused Tasks
  • Assisting with Order re-book and case escalations.
  • Liaise with cross function team to assist customers and improve overall experience.
  • When required, to assist with preparing tracking report for post related issues such as cancellation/re-books.
  
  
  

  Skill Requirements:

  • Strong language competencies in English language.
  • Fresh graduates are also encouraged to apply.
  • Experience in Customer Support related field PC technical knowledge is an added advantage.
  • Ability to prioritize and work in a multi-tasked environment & tight timeline.
  • Excellent internal/external customer communication and negotiation skills.
  • Analytical abilities to the performance trends of incoming calls.
  • Proficient in English and Traditional Mandarin (read, write and speak).
  • Added advantage - Cantonese – If the candidate's proficiency is limited to verbal communication alone, it is still considered acceptable.
  • Good personal computer skills, including Microsoft Office.
  • Superior customer service skills.
  • Able to prioritize in a fast paced, dynamic work environment.
  • Able to problem solve and think laterally.
  
  
  

  The Package :

  • Attractive Salary (RM3,200 – RM3,700).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
  
  
  

  Experience Required :

  • Entry Level
  
  
  

  Location :

  • Kuala Lumpur, WP, Malaysia.
  
  
  

  Employment Type :

  • Full Time.