Executive - Front Desk - English and Bahasa Malaysia Language Support

Job Description

The Responsibilities of the Role:

• Ensure that all customers are attended to within the specified wait time determine by the management.
• Ensure that all applications received through the front desk are invoiced on a daily basis.
• Answer any enquiries from customers regarding education in Malaysia.
• Ensure that all passports/supporting letters received/provided through the front desk is in line with SOPs determine by the management.
• Work closely with internal departments to ensure all escalations received through the front desk are progressing smoothly.
• Handling & vetting urgent cases given by the clients.
• Undertake any other admin tasks assigned by the Assistant Manager or any other superior from Operations as and when required.
• To highlight any system downtime to line manager.
• When the operational situation arises, management will require the agent to stay back and complete all assigned duties.
• Attend daily escalated cases via CRM pertaining to front desk escalations.

Skill Requirements:

• Ability to provide comprehensive and accurate information replies to correspondents.
• Willingness to deliver targets set and ensures there are no backlogs.
• Work under pressure during high volume and ensure there are no backlogs.
• Diploma/Degree holder in any discipline.
• Good command of spoken and written English and Bahasa Malaysia.
• Proficient in MS Office (Word, Power Point & Excel)
• Ability to work in a fast-moving environment.
• Attractive Salary (RM2,500)

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.