Executive Customer Service - Email - English and Bahasa Malaysia Language Support

Job Description

The Responsibilities of the Role:

• To ensure that all emails are replied within 24 hours.
• To ensure all assigned tasks are replied within the stipulated timeframe.
• To ensure all cases are escalated correctly by following the escalation process.
• To ensure all emails and cases are logged and replied through CRM.
• Make sure that all emails are carefully read and investigated before replying so that we can ensure all replies are accurate and relevant.
• To make sure that STARS statuses are updated correctly.
• Highlight all urgent cases to the Line Manager for further assistance.
• To seek Line manager assistance whenever is needed.
• Able to meet the daily target that is set by management.
• Highlight any downtime or technical issue to the Line manager for further escalation.
• To answer calls whenever required in the event there is a high volume of calls.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other superior from Operations as and when required.
• When an operational situation arises, management will require assistance to stay back and complete all assigned duties.

Skill Requirements:

• Ability to provide comprehensive and accurate information replies to correspondents.
• Willingness to deliver targets set and ensures there are no backlogs.
• Work under pressure during high volume and ensure there are no backlogs.
• Diploma/Degree holder in any discipline.
• Good command of spoken and written English and Bahasa Malaysia.
• Proficient in MS Office (Word, Power Point & Excel)
• Ability to work in a fast-moving environment.
• Attractive Salary (RM2,500)

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.