Specialist Learning and Development - (English, Mandarin and Cantonese Language Support)

Job Description

The Responsibilities of the Role:

• Create Content and Deliver Training Programs not limited to project specific, soft skills and personal development (for all levels of Operations staff).
• Analyze, evaluate and report on Training Activities & Training Evaluation and Quiz Performance.
• Align the preparation of training reports and evaluation with the requirements of SLC (Scicom Learning Campus).
• Conduct Training Needs Analysis for clients, preparing Periodic Training Reports on training performance, quizzes and training effectiveness.
• Maintain and track all databases for all training plans (product/soft skills/development plans) and monitoring of individual personal development plans and training records, attendance management and post training evaluations.

Skill Requirements:

• Must be a Diploma/Degree holder or have an equivalent professional qualification in a relevant field of study.
• Good command of spoken and written English, Mandarin and Cantonese.
• Minimum 12 months at current Executive/Specialist level.
• Excellent Customer Service Skills.
• Proficient in MS Office applications.
• Excellent disciplinary and performance track record.
• A good understanding of call center operations to be able to identify, assess and to innovate with existing business processes and future organization and client requirements.
• Demonstrates good people skills and teamwork qualities that foster a constructive working relationship and a friendly environment.

The Package :

• Attractive Salary (RM 3500).
• Performance Related Allowance per quarter for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.