Executive Customer Service - e-Commerce - (English and Bahasa Malaysia Language Support)

Job Description

The Responsibilities of the Role:

• To analyze case histories, identify root causes and propose solutions.
• Resolve Return & Refund cases within the stipulated SLA, escalating discrepancies to management as needed.
• Handle high-risk and ad-hoc cases as assigned by management.
• Maintain excellent written and verbal communication skills, high professionalism, and patience.
• Work effectively in a team, multitask, and adapt to rotating shifts.
• Perform mandatory overtime when required, with appropriate compensation.

Skill Requirements:

• Minimum Diploma in any discipline.
• Good command of spoken and written English and Bahasa Malaysia.
• At least 1 year’s contact centre experience is required.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Office location: Mercu 2, KL Eco City.

The Package:

• Attractive Salary (RM2,500 - RM2,800)
• Performance Related Allowance on a quarterly basis.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Mercu 2, KL Eco City.

Employment Type :

• Full Time.