• Executive Customer Support - ANZ Post Sales

    SHARE


    Job Description
    The Responsibilities of the Role:
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels (Voice Calls, Chat, and Email).
    • Acknowledging and resolving customer enquiries/complaints by registering all interactions into the CRM system.
    • Possess sound knowledge of our products and services in order to provide the best customer service at all times.
    • Provide accurate, valid, and complete information by using the right methods/tools.
    • Processing orders, forms, applications, and requests within stipulated and agreed timelines.
    • Keeping records of customer interactions, transactions, comments, and processing customer accounts.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Communicating and coordinating with colleagues and internal teams as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Ensure customer satisfaction and always provide professional customer support.
    • Meet personal/customer service team "Save the Sales" targets and call handling quotas.
    • Take the extra mile to engage customers.


    Skill Requirements:
    • High school diploma/ Degree in any discipline.
    • Good command of spoken and written English.
    • Proven customer support experience or experience as a Client Service Representative.
    • Call center/ Services, Sales and Post Sales experience will be an added advantage.
    • Basic Microsoft Office (Outlook, Words, PowerPoint, and Excel) skills.
    • Experience using CRM and Case management tools.
    • Ability to work effectively in a team environment with both technical and non-technical staff.


    The Package :
    • Attractive Salary.
    • Performance related allowance on a quarterly basis.
    • 15 days Annual Leave.
    • 14 days Medical Leave.
    • Medical and hospitalization insurance coverage.


    Experience Required :
    • Entry Level


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.