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Executive Customer Support - ANZ Post Sales
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Job Description
The Responsibilities of the Role:
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (Voice Calls, Chat, and Email).
- Acknowledging and resolving customer enquiries/complaints by registering all interactions into the CRM system.
- Possess sound knowledge of our products and services in order to provide the best customer service at all times.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Processing orders, forms, applications, and requests within stipulated and agreed timelines.
- Keeping records of customer interactions, transactions, comments, and processing customer accounts.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Communicating and coordinating with colleagues and internal teams as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and always provide professional customer support.
- Meet personal/customer service team "Save the Sales" targets and call handling quotas.
- Take the extra mile to engage customers.
Skill Requirements:
- High school diploma/ Degree in any discipline.
- Good command of spoken and written English.
- Proven customer support experience or experience as a Client Service Representative.
- Call center/ Services, Sales and Post Sales experience will be an added advantage.
- Basic Microsoft Office (Outlook, Words, PowerPoint, and Excel) skills.
- Experience using CRM and Case management tools.
- Ability to work effectively in a team environment with both technical and non-technical staff.
The Package :
- Attractive Salary.
- Performance related allowance on a quarterly basis.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Experience Required :
- Entry Level
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.