• Executive - Service Delivery Coordinator

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    Job Description
    The Responsibilities of the Role:
    • Own and resolve day-to-day service issues as highlighted by or relevant to Service Providers.
    • Act as a first point of contact for vendor operations, ensuring communications are actioned in a timely and effective manner.
    • Provide regular and accurate operational and performance reporting to Service Providers.
    • Maintain governance and audit processes targeted to Service Provider KPI achievement and management of cost.
    • Manage penalty programs for parts non-return.
    • Ensure accuracy of Service Provider bonus and pay for performance programs.
    • Ensure Service Providers are compliant with certification and training programs.
    • Proactively identify and act upon opportunities related to customer experience and satisfaction in Service Delivery.


    Skill Requirements:
    • High school degree or equivalent (required).
    • College degree (preferred).
    • PC industry knowledge required.
    • Sales/service experience in retail, sales, service or other “helping” business (preferred).
    • Minimum 3 years related hardware technical support experience.
    • Strong data analytic, Excel skills and logic thinking.
    • Successful candidates should have the following prerequisite qualifications:
    • Previous experience working in similar technical support role with demonstrated sales capabilities.
    • Experience supporting Customers in a Customer facing, applicable environment.
    • Positive performance reviews and previous employer references.
    • Strong verbal applicable language skills - native or near native / minimal accent impact.
    • Demonstrate ability to take ownership of Customer issue and follow-up with Customer to ensure a successful resolution and delightful experience.
    • Attention to detail with Customer and case documentation.
    • Bahasa Malaysia/Mandarin language proficiency will be an added advantage.


    The Package :
    • Attractive Salary (RM3,300 – RM4,500).
    • Performance related bonus for confirmed staff.
    • Annual Leave 15 days.
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.


    Experience Required :
    • Entry Level


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.