Executive - Technical Support - ANZ - Retail Support (English Language Support)

Job Description

The Responsibilities of the Role:

• Perform inbound/outbound voice/non-voice interactions to assist customers and clients with technical issues that could arise in project devices.
• Determine the problem and provide technical resolution on first contact, dispatch service or escalate to the relevant team as per process.
• Personalize and take ownership in your interactions with customers to drive cases to closure by making follow ups and regularly updating the customers with regards to case progress.
• Provide satisfaction by giving excellent customer service experience.
• Attending team training and meetings.
• Learn and get used to new processes and new product release via virtual training and reading technical update releases.
• Provide feedback to the Team Lead/Team Manager/CC Manager for any opportunities for improvement.
• Perform/Attend any other ad hoc task given by your Team Lead/Team Manager/CC Manager.
• Attend and be punctual at work based on the schedule provided in relation to business needs.

Skill Requirements:

• Professionalism in spoken and written English.
• Experience with Microsoft Operating System and Office Suites.
• Excellent problem-solving skills and Documentation skills.
• Proven customer service skills.
• Ability to multitask.
• Dynamic, highly motivated and result oriented team player with good interpersonal skills.
• Familiar with CompTIA/ITIL standards is an added advantage.
• Be adaptable and flexible in a fast paced and dynamic work environment.

The Package :

• Attractive Salary (RM3,000 – RM4,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.