• Executive - Network Operation Centre

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    Job Description
    The Responsibilities of the Role:
    • Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, printers, computer hardware, mobile device, and similar devices via Ticketing, Phone support and onsite support as required.
    • Support Windows and MAC hardware primarily.
    • Diagnose and troubleshoot computer and general network issues.
    • Provide timely resolution of end user problems as per SLA.
    • Provide support for field personnel remote communications and connectivity.
    • Organize and prioritize workflow and to meet established timeframes.
    • Monitors network administration and maintenance operations, resolves network incidents to ensure the smooth-running of the day-to-day operations.
    • Vendor management on devices and peripherals.
    • Maintain updated knowledge of policies, procedures, products and activities of assigned area.
    • Participate in on call activities and follow escalation process to provide 24/7 support on weekdays and weekend.


    Skill Requirements:
    • Ability to troubleshoot and resolve issues with PCs, Laptop hardware and software onsite and remote.
    • Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
    • Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
    • Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
    • Degree/Diploma in Information Technology, Computer Science or Computer Engineering.
    • Basic knowledge of Network Devices, Firewalls, VPN, Proxies.
    • Some telephony and PABX knowledge are advantageous (Training will also be provided).
    • Ability to communicate well in English.
    • Minimum 1 year of experience in similar capacity.


    The Package :
    • Attractive Salary (RM2,900).
    • Performance related bonus for confirmed staff.
    • Annual Leave 15 days.
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.


    Experience Required :
    • Entry Level


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.