Executive - Customer Service (English and Bahasa Malaysia)

Job Description

The Responsibilities of the Role:

• Assist customers with product selection.
• Answers basic questions and suggests various product options that are available.
• Managing customer complaints and escalations.
• Managing of refunds requests.
• Input customer interaction, problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact centre.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

Skill Requirements:

• Diploma or Degree in any discipline.
• Good command of spoken and written English and Bahasa Malaysia.
• Preferred: Female only.
• E-Commerce experience/online marketplace knowledge is an advantage.
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours: Monday-Sunday/ 8am -7pm.
• 5-day week; off days based on roster.

The Package :

• Attractive Salary (RM2800).
• Performance-related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Entry Level

Location :

• Berjaya Times Square, 1, Jln Imbi, Imbi, 55100 Kuala Lumpur.

Employment Type :

• Full Time.