• First level Infrastructure NOC (Telecommunications)

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    Job Description
    Responsibilities:
    • Assuring online monitoring of the network and service performance.
    • Treating Infrastructure outages (reactive & proactive ones): Capacity products (Leased Lines & Carrier Ethernet), Backbone products&Network (Equipment and Transmission systems) for external and internal customers.
    • Making the initial evaluation of a problem and classify it into traffic affecting or non-traffic affecting problems
    • Analyzing the issue to localize the point of failure and resolving the issue where possible.
    • Assigning it to the appropriate department/provider and requesting regular feedback if needed.
    • Being the first interface with the customers.
    • Ensuring regular feedback to customers on the status of the problem and actions taken, such that Service level agreements are met and business or market needs to be addressed.
    • Ensuring business continuity by being part of a 24/7 organization in order to guarantee service availability.
    • Any other tasks as assigned by management.


    Skill Requirements:
    • Degree in ICT preferably in telecommunications.
    • Excellent command of written and spoken English.
    • IP knowledge (CCNA or equivalent) with IP troubleshooting experience.
    • Ability to work early and late shifts, at night and during the weekends (24/7).
    • Able to follow and adapt to a fast-moving technical environment.
    • Good analytical and problem-solving skills.
    • Strong customer focus.
    • Able to take initiative, be flexible, and be stress-resistant.
    • Dynamic, highly motivated, and result-oriented team player with good collaboration skills.


    The Package :
    • Attractive Salary(Negotiable).
    • Performance-related allowance on a quarterly basis for confirmed staff.
    • 15 days of Annual leave
    • 14 days of Medical leave
    • Medical and hospitalization insurance coverage.


    Experience Required :
    • Associate.


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.