• Specialist - Service Manager

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    Job Description
    The Responsibilities of the Role:
    • The Service Manager will serve as the primary point of contact with the Authority, overseeing all service management activities and providing ongoing business and technical assistance.
    • This role includes resource planning, schedule management, task delegation, and ensuring alignment with Authority project deliverables.
    • The Service Manager must also be adept at managing Azure cloud environments and resolving infrastructure issues in line with business requirements.


    The Service Manager shall perform the following duties:
    • Creating resource plans, including setting targets for milestones, adhering to deadlines and allocating resources according to the Authority project schedule.
    • Delegating the tasks within the work scope to the Service Team members.
    • Making effective decisions to assist the Service Team to perform the tasks and monitoring the task progress.
    • Adjusting schedules and targets align with the Authority project schedule.
    • Schedule the Monthly review meeting with the Authority before 10th of each upcoming service month.


    Skill Requirements:
    • Excellent command of spoken & written English and Mandarin is added advantage.
    • Good multitasking ability.
    • Excellent computer knowledge: MS Office including MS Outlook and surfing the internet for information/research.
    • Excellent presentation and communication skills.
    • Fast typing skills (minimum 35 words per minute).
    • Preferably with contact center background.
    • Project coordination and resource planning skills.
    • Excellent problem-solving and decision-making abilities.
    • Speak with good pace, articulate and have clear pronunciation.
    • At least 3 years related hands-on experience.
    • Strong understanding of Azure cloud infrastructure (e.g., Azure Virtual Machines, Azure Active Directory, Azure App Services).
    • Proficiency with hybrid environments integrating Windows Server and Azure.
    • Degree, or an equivalent professional qualification in any principle.


    The Package :
    • Attractive Salary (RM6,250 – RM10,800).
    • Mandarin is an added advantage.
    • Annual Leave 15 days.
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.


    Experience Required :
    • Associate


    Location :
    • Bangsar South, Kuala Lumpur.


    Employment Type :
    • Full Time.