• Executive - Systems Administrator (Windows)

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    Job Description
    The Role:
    • This role is Administrator for Windows based server systems in multiple working environments (onsite and cloud). This person will need to perform BAU support tasks to maintain the uptime of systems.
    • The administrator ensures that system hardware, operating systems, software systems and related procedures comply with internal and external standards and security requirements.
    • Work is mainly controlled via ITSM tools. Collaboration between multiple teams is required to maintain a harmonious working culture.


    The Responsibilities of the Role:
    • Identifying, diagnosing, and resolving the escalated incident in Windows Server platforms (onsite and cloud).
    • Escalate the case to L3 Infrastructure/application team if needed.
    • Perform the regular server operations such as setup, upgrade, patches deployment, monitoring and health checks, backup and restore etc.
    • Responsible for system troubleshooting and performance turning.
    • Prepare and maintain technical documentation.
    • Providing support on issues related to servers, backup and storage.
    • Liaise with external vendors for IT Server operations and maintenance.
    • Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, Opentext, etc.)


    Skill Requirements:
    • Proficient in English, Mandarin, and Cantonese (spoken and written).
    • Good multitasking ability.
    • Self-motivated, quick learner, Can-do attitude and able to work under pressure.
    • Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service or support.
    • Driven and able to multi-task, strong time management skills and strong team player.
    • Knowledge in Linux is a plus.
    • Willing to work on shift rotations and standby.
    • 3-4 years of relevant working experience in Windows Servers, Cloud Computing, Virtualization, Backup and Storage.
    • Sizeable company and ITIL experience are preferable.
    • Bachelor’s in Computer Science or related discipline.
    • ITIL foundation v4.
    • Any relevant Windows certification.
    • Any relevant Cloud certification.


    The Package :
    • Attractive Salary (RM5,000 – RM7,000)
    • Annual Leave 15 days.
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.


    Experience Required :
    • Entry Level


    Location :
    • Bangsar South.


    Employment Type :
    • Full Time.