• Assistant Manager - Windows (Lead) – (English, Cantonese and Mandarin Language Support)

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    Job Description
    The Responsibilities of the Role:
    • Leading a team of Windows support engineers and ensuring smooth support operation within the team.
    • Planning out team shift rosters and arranging resources to cover support working hours.
    • Escalation points for business and technical for related expertise.
    • Identifying, diagnosing, and resolving the escalated incident in Windows Server platforms (onsite and cloud).
    • Escalate the case to vendor or application team if needed.
    • Perform the regular server operations such as setup, upgrade, patches deployment, monitoring and health checks, backup and restore etc.
    • Responsible for system troubleshooting and performance turning.
    • Prepare and maintain technical documentation.
    • Providing support on issues related to servers, backup and storage.
    • Liaise with external vendors for IT Server operations and maintenance.
    • Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, OpenText, etc).


    Skill Requirements:
    • Leadership experience is highly desirable.
    • Sizeable company and ITIL experience are preferable.
    • Self-motivated, quick learner, Can-do attitude and able to work under pressure.
    • Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service/support.
    • Driven and able to multi-task, strong time management skills and strong team player.
    • Good written and verbal communication skills in English, Mandarin and Cantonese is a must.
    • Knowledge in Linux is a plus.
    • Willing to work on shift rotations and standby.
    • 6-7 years of relevant working experience in Windows Servers, Cloud Computing, Virtualization, Backup and Storage.
    • Bachelor’s in Computer Science or related discipline.
    • Desired Certificate: ITIL foundation v4, Any relevant Windows certification, Cloud certification.


    The Package :
    • Attractive Salary (RM5,000 – RM7,000).
    • Annual Leave 15 days.
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.


    Experience Required :
    • Mid-Senior Level


    Location :
    • Bangsar South.


    Employment Type :
    • Full Time.