• loT Engineer (Internet of Things)


    Job Description
    • Accountable for the Customers’ onboarding journey (Project management, Provisioning, Training, and support during trial and implementation phases) for IoT customers in Asia.
    • Establish and maintain a good relationship with your assigned set of customers, to drive the adoption of the IoT solution and stimulate the growth of the business relation.
    • Key technical interface for the Customer and our commercial organization, for IoT services;
    • Understand the customer needs; propose and implement, with the customer, the agreed solution;
    • Provide consultancy support to customers during his life-cycle regarding IoT features, portal, and APIs; and perform managed service duties when agreed,
    • Provide training (online or onsite) to customers. Within the team, you generate and update educational documents, FAQs lists for internal and external purposes;
    • Gather customer feedback for the possible evolution of our product portfolio and promote existing or new features to the customers based on changing needs and/or platform technology.
    • Any other tasks as assigned by management.

    Skill Requirements:
    • l Degree/Masters in Telecommunications or equivalent professional qualification.
    • Relevant and broad experience (5 years) in the international telecommunication business or in operating Mobile Networks;
    • Technical expertise in mobile data (IPX, LTE, SMS, and signaling along with PCRF and Data Roaming Control), experience with end-user device interworking, and SIM cards manufacturing is an asset;
    • Basic programming skills and understanding of APIs;
    • Ability to deal with complex problems and recommend solutions;
    • Good command of written and spoken English and Mandarin.
    • Ready to travel for short trips;
    • Develop and maintain long term and trusty relationships with your customers and your colleagues (Commercial, Engineering, Fulfilment, and Assurance);
    • Ability to easily communicate with the Customers in their own language and explain technical / telecom complexity to non-telco customers.
    • Very good presentation skills and ability to cope with different cultural specifications in a multicultural, innovative, and changing environment;
    • Customer-focused, result-oriented, and stress-resistant.
    • Ability to work early and late shifts, at night and during the weekends (24/7).
    • Able to follow and adapt to a fast-moving technical environment.
    • Good analytical and problem-solving skills.
    • Strong customer focus.
    • Able to take initiative, be flexible, and be stress-resistant.
    • Dynamic, highly motivated, and result-oriented team player with good collaboration skills.

    The Package :
    • Attractive Salary(Negotiable).
    • Performance-related allowance on a quarterly basis for confirmed staff.
    • 15 days of Annual leave
    • 14 days of Medical leave
    • Medical and hospitalization insurance coverage.

    Experience Required :
    • Associate.

    Location :
    • Kuala Lumpur, WP, Malaysia.

    Employment Type :
    • Full Time.