loT Engineer (Internet of Things)

Job Description

Responsibilities:

• Accountable for the Customers’ onboarding journey (Project management, Provisioning, Training, and support during trial and implementation phases) for IoT customers in Asia.
• Establish and maintain a good relationship with your assigned set of customers, to drive the adoption of the IoT solution and stimulate the growth of the business relation.
• Key technical interface for the Customer and our commercial organization, for IoT services;
• Understand the customer needs; propose and implement, with the customer, the agreed solution;
• Provide consultancy support to customers during his life-cycle regarding IoT features, portal, and APIs; and perform managed service duties when agreed,
• Provide training (online or onsite) to customers. Within the team, you generate and update educational documents, FAQs lists for internal and external purposes;
• Gather customer feedback for the possible evolution of our product portfolio and promote existing or new features to the customers based on changing needs and/or platform technology.
• Any other tasks as assigned by management.

Skill Requirements:

• l Degree/Masters in Telecommunications or equivalent professional qualification.
• Relevant and broad experience (5 years) in the international telecommunication business or in operating Mobile Networks;
• Technical expertise in mobile data (IPX, LTE, SMS, and signaling along with PCRF and Data Roaming Control), experience with end-user device interworking, and SIM cards manufacturing is an asset;
• Basic programming skills and understanding of APIs;
• Ability to deal with complex problems and recommend solutions;
• Good command of written and spoken English and Mandarin.
• Ready to travel for short trips;
• Develop and maintain long term and trusty relationships with your customers and your colleagues (Commercial, Engineering, Fulfilment, and Assurance);
• Ability to easily communicate with the Customers in their own language and explain technical / telecom complexity to non-telco customers.
• Very good presentation skills and ability to cope with different cultural specifications in a multicultural, innovative, and changing environment;
• Customer-focused, result-oriented, and stress-resistant.
• Ability to work early and late shifts, at night and during the weekends (24/7).
• Able to follow and adapt to a fast-moving technical environment.
• Good analytical and problem-solving skills.
• Strong customer focus.
• Able to take initiative, be flexible, and be stress-resistant.
• Dynamic, highly motivated, and result-oriented team player with good collaboration skills.

The Package :

• Attractive Salary(Negotiable).
• Performance-related allowance on a quarterly basis for confirmed staff.
• 15 days of Annual leave
• 14 days of Medical leave
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate.

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.