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loT Engineer (Internet of Things)
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Job Description
Responsibilities:
- Accountable for the Customers’ onboarding journey (Project management, Provisioning, Training, and support during trial and implementation phases) for IoT customers in Asia.
- Establish and maintain a good relationship with your assigned set of customers, to drive the adoption of the IoT solution and stimulate the growth of the business relation.
- Key technical interface for the Customer and our commercial organization, for IoT services;
- Understand the customer needs; propose and implement, with the customer, the agreed solution;
- Provide consultancy support to customers during his life-cycle regarding IoT features, portal, and APIs; and perform managed service duties when agreed,
- Provide training (online or onsite) to customers. Within the team, you generate and update educational documents, FAQs lists for internal and external purposes;
- Gather customer feedback for the possible evolution of our product portfolio and promote existing or new features to the customers based on changing needs and/or platform technology.
- Any other tasks as assigned by management.
Skill Requirements:
- l Degree/Masters in Telecommunications or equivalent professional qualification.
- Relevant and broad experience (5 years) in the international telecommunication business or in operating Mobile Networks;
- Technical expertise in mobile data (IPX, LTE, SMS, and signaling along with PCRF and Data Roaming Control), experience with end-user device interworking, and SIM cards manufacturing is an asset;
- Basic programming skills and understanding of APIs;
- Ability to deal with complex problems and recommend solutions;
- Good command of written and spoken English and Mandarin.
- Ready to travel for short trips;
- Develop and maintain long term and trusty relationships with your customers and your colleagues (Commercial, Engineering, Fulfilment, and Assurance);
- Ability to easily communicate with the Customers in their own language and explain technical / telecom complexity to non-telco customers.
- Very good presentation skills and ability to cope with different cultural specifications in a multicultural, innovative, and changing environment;
- Customer-focused, result-oriented, and stress-resistant.
- Ability to work early and late shifts, at night and during the weekends (24/7).
- Able to follow and adapt to a fast-moving technical environment.
- Good analytical and problem-solving skills.
- Strong customer focus.
- Able to take initiative, be flexible, and be stress-resistant.
- Dynamic, highly motivated, and result-oriented team player with good collaboration skills.
The Package :
- Attractive Salary(Negotiable).
- Performance-related allowance on a quarterly basis for confirmed staff.
- 15 days of Annual leave
- 14 days of Medical leave
- Medical and hospitalization insurance coverage.
Experience Required :
- Associate.
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.