Executive - Customer Service - Telco

Job Description

The Responsibilities of the Role:

• Assist with all incoming enquiries via phone, emails, and chat support from customers in relation to telecommunication products and services.
• Assist with dealer enquiries pertaining to the products and services.
• Update the customer and dealer database.
• Any other tasks as assigned by management.

Skill Requirements:

• Candidate must possess at least an SPM certificate.
• Good command of spoken and written English and Bahasa Malaysia. The ability to converse in Mandarin is an advantage.
• Ability to work independently and as a team.
• Ability to work in a challenging environment and on rotational shifts.
• Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
• Contact Centre Operating Hours: 24/7
• Shift based on roster.
• 5-day week; off days based on roster.

The Package :

• Attractive salary (RM2300)
• Probation period 3 months.
• Performance-related bonus on a quarterly basis for confirmed staff.
• Annual Leave 15 days.
• Medical Leave14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.