• Executive - Customer Service - Telco

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    Job Description
    The Responsibilities of the Role:
    • Assist with all incoming enquiries via phone, emails, and chat support from customers in relation to telecommunication products and services.
    • Assist with dealer enquiries pertaining to the products and services.
    • Update the customer and dealer database.
    • Any other tasks as assigned by management.


    Skill Requirements:
    • Candidate must possess at least an SPM certificate.
    • Good command of spoken and written English and Bahasa Malaysia. The ability to converse in Mandarin is an advantage.
    • Ability to work independently and as a team.
    • Ability to work in a challenging environment and on rotational shifts.
    • Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
    • Contact Centre Operating Hours: 24/7
    • Shift based on roster.
    • 5-day week; off days based on roster.


    The Package :
    • Attractive salary
    • * RM 2050 during training.
    • * RM 2300 upon successful completion of training.
    • Probation period 3 months.
    • Performance-related bonus on a quarterly basis for confirmed staff.
    • Annual Leave 15 days.
    • Medical Leave14 days.
    • Medical and hospitalization coverage.


    Experience Required :
    • Entry Level


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.