Specialist - Social Media

Job Description

The Responsibilities of the Role:

• To represent the client and be professional in all communications with customers.
• To chat with customers within the given timelines and targets.
• To reply to emails sent by customers within the targets set by the desk.
• To engage in Social Media messages /comments.
• Act as an ambassador for the company when communicating with its users.
• Ensure adherence to operational Processes & Procedures.
• Support the management team by providing necessary reports in an agreed timeline.
• Acts as a back-up and assists Assistant Managers –Social Media in the operational management of a team of up to nineteen (19) to ensure both operational targets and service levels are achieved.
• Any other task(s) as assigned by management.

Skill Requirements:

• Diploma holder or have an equivalent professional qualification in a relevant field of study.
• Good command of spoken and written English, Bahasa Malaysia, and Mandarin.
• Strong skills in troubleshooting smartphones and demonstrating awareness of the latest changes in the smartphone/tablet environment.
• Proficiency in a multi-system environment.
• Basic web-based application skills including internet navigation and search experience on a computer.
• Basic Personal Computer (“PC”) skills.
• Functional understanding of networking and mobile devices (for internet connectivity –home or corporate).
• Knowledge of speed test methods.
• Demonstrate an awareness of new software and technology in general.

The Package :

• Attractive Salary : (RM3200-RM4000).
• Performance Related Allowance on a quarterly basis.
• 15 days Annual Leave.
• 14 days of Medical Leave.
• Medical and hospitalization insurance coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.