• Specialist - Social Media


    Job Description
    The Responsibilities of the Role:
    • To represent the client and be professional in all communications with customers.
    • To chat with customers within the given timelines and targets.
    • To reply to emails sent by customers within the targets set by the desk.
    • To engage in Social Media messages /comments.
    • Act as an ambassador for the company when communicating with its users.
    • Ensure adherence to operational Processes & Procedures.
    • Support the management team by providing necessary reports in an agreed timeline.
    • Acts as a back-up and assists Assistant Managers –Social Media in the operational management of a team of up to nineteen (19) to ensure both operational targets and service levels are achieved.
    • Any other task(s) as assigned by management.

    Skill Requirements:
    • Diploma holder or have an equivalent professional qualification in a relevant field of study.
    • Good command of spoken and written English, Bahasa Malaysia, and Mandarin.
    • Strong skills in troubleshooting smartphones and demonstrating awareness of the latest changes in the smartphone/tablet environment.
    • Proficiency in a multi-system environment.
    • Basic web-based application skills including internet navigation and search experience on a computer.
    • Basic Personal Computer (“PC”) skills.
    • Functional understanding of networking and mobile devices (for internet connectivity –home or corporate).
    • Knowledge of speed test methods.
    • Demonstrate an awareness of new software and technology in general.

    The Package :
    • Attractive Salary : (RM3200-RM4000).
    • Performance Related Allowance on a quarterly basis.
    • 15 days Annual Leave.
    • 14 days of Medical Leave.
    • Medical and hospitalization insurance coverage.

    Experience Required :
    • Associate

    Location :
    • Kuala Lumpur, WP, Malaysia.

    Employment Type :
    • Full Time.