• Specialist – Learning and Development (E-Commerce)

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    Job Description
    The Position:
    • The role encompasses an overall responsibility for delivering the trainings, learning and development programs within the project


    The Responsibilities of the Role:
    • Create Content and Deliver Training Programs not limited to project specific, soft skills and personal development (for all levels of Operations staff).
    • Administer and manage Staff Assessments & Quizzes.
    • Analyze, evaluate and report on Quiz Performance, Training Activities & Training Effectiveness.
    • Work closely with the Support Team to identify and fill training gaps whilst ensuring consistency with the other Support Functions.
    • Assist in Training Management, Activity Coordination and Projects.
    • Conduct Training Needs Analysis.
    • Maintain and track all databases (Training MIS) for individual personal development plans and records, attendance management, post training evaluations, quiz results reports.
    • Prepare monthly & quarterly analysis and reports on performance :- monthly quiz, training effectiveness and training analysis.
    • Any other task(s) as assigned by management.


    Skill Requirements:
    • Must be a Diploma/Degree holder or have an equivalent professional qualification in a relevant field of study.
    • Good command of spoken and written English and Bahasa Malaysia. Proficiency in Mandarin is an advantage.
    • Strong Facilitation and Presentation skills.
    • Excellent Customer Service Skills.
    • Proficient in MS Office applications.
    • A good understanding of call center operations to be able to identify, assess and manage existing business processes in operations for continuous improvement.
    • Demonstrates effective teamwork and people skills to foster constructive working relationships and actively participates in and contributes to cross-functional teams.


    The Package :
    • Attractive Salary (RM 4000).
    • 15 days Annual Leave.
    • 14 days Medical Leave.
    • Medical and hospitalization insurance coverage.


    Experience Required :
    • Associate


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.