• Executive - Customer Service (Airline)(English Language Support)

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    Job Description
    The Responsibilities of the Role:
    • The Executive –Customer Service will be required to manage all enquiries pertaining to travel arrangements and related products and services.
    • This position is open to locals, foreign nationals, and spouse visa holders.


    The Responsibilities of the Role:
    • Assist with all incoming enquiries pertaining to travel reservations, products, and services.
    • Assist with all promotion and marketing campaign enquiries.
    • Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
    • Assist/undertake any other tasks as assigned by management.


    Skill Requirements:
    • SPM/STPM/Diploma/Degree or equivalent professional qualification.
    • Excellent command of spoken and written English.
    • Possess initiative, able to work independently and as a team.
    • Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
    • Ability to work in a challenging environment.
    • Contact Centre Operating Days: Rotational Shifts 24/7.


    The Package :
    • Basic salary :
    • * RM 2500 during probation; RM 2800 upon confirmation (locals).
    • * RM 3000 (foreign nationals).
    • Performance Related bonus on a quarterly basis for confirmed staff (locals).
    • Annual Leave 15 days.
    • Medical Leave 14 days.
    • Medical and hospitalization coverage.


    Experience Required :
    • Entry Level


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.