• Assistant Manager -Operations (English and Japanese Language Support) - Based in Japan

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    Job Description
    The Responsibilities of the Role:
    • Overall team coaching and mentoring of the team to manage B2B customers in relation to telecommunication products and services.
    • Maintenance of training content, guides, and course materials.
    • Wording & SOP optimization to ensure the current knowledge base can support the team`s performance to exceed the set goals.
    • Manages the daily operations of the team.
    • Creates refresher sessions for poor performers to consolidate their knowledge.
    • Translate data into actionable insights & strategies
    • Daily team data monitoring & management
    • Information synchronization & the scheduling of training.
    • Responsible for Weekly / Monthly team performance reports.
    • Support the Contact Centre in achieving its agreed service levels, Quality Standards, and any other KPIs as communicated by Operations.
    • Manages all problems of the team in a closed loop.
    • Any other tasks as assigned by management.


    Skill Requirements:
    • Diploma/Degree in IT-related disciplines.
    • Excellent command of spoken and written English and Japanese.
    • Minimum of 2 years in a similar capacity.
    • Personal Laptop/PC with own internet service and the following requirements:
    • Two monitors 24”
    • Workstation (PC/Laptop) Specification: Windows 10 Pro/home i7, 8GB RAM, 500GB SSD.
    • Webcam
    • Headset with noise-canceling
    • Access to Microsoft Office/Teams
    • Chrome & Firefox browser
    • .NET Framework 4.7.2 or above
    • AnyDesk application
    • Possess initiative, able to work independently and as a team.
    • Dynamic, highly motivated, and result-oriented team player with good interpersonal skills.
    • Able to work from 9 am-6 pm Japan time, Monday-Friday.
    • This position is open to Japanese nationals residing in Japan.


    The Package :
    • Attractive Salary(RM 12500).
    • Performance Related Bonus on a monthly basis for confirmed staff.


    Experience Required :
    • Entry Level


    Location :
    • Kuala Lumpur, WP, Malaysia.


    Employment Type :
    • Full Time.