Executive - Customer Service (English and Japanese Language Support) (Based in Japan)

Job Description

The Responsibilities of the Role:

• Handle general enquiries and feedback from B2B customers via Voice and Emails in relation to client product and services.
• Provide solution-oriented and individual assistance related to technical enquiries.
• Process email inquiries, escalations and customer complaints on the products and services.
• Be the one-stop solution to help customers with Pre-sales, mid-sales, and after-sales issues.
• To capture all relevant caller information and feed it into the CRM.
• Ensure the productivity levels, service standards and customer relations are maintained.
• Ensure the daily productivity is achieved.
• Continually display a very high standard of customer services.
• Develop relationships with potential clients while nurturing existing relationships with clients.
• Any other task(s) as assigned by management.

Skill Requirements:

• Diploma/Degree or relevant qualification in Business/ IT.
• Excellent command of spoken and written English and Japanese.
• Personal Laptop/PC with own internet services and following requirements: -
• Two monitors 24‘‘
• Workstation (PC/Laptop) Specification: Windows 10 Pro/Home i7, 8GB RAM, 500GB SSD
• Webcam
• Headset with noise-cancelling
• Access to Microsoft Office/Teams
• Chrome & Firefox browser
• .NET Framework 4.7.2 or above
• AnyDesk application
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Well versed in PC hardware and software.
• This position is open to native Japanese nationals based in Japan.
• Work Days/Hours: 9am - 6pm, Monday to Friday.

The Package :

• Attractive Salary (RM 11,000)
• Monthly performance related bonus for confirmed staff

Experience Required :

• Entry Level

Location :

• Japan.

Employment Type :

• Full Time.