• Outbound Specialist (English, Bahasa Malaysia and Mandarin Language Support)


    Job Description
    The Responsibilities of the Role:
    • Contact Huawei consumers via Outbound calls to enhance their user experience.
    • Making Outbound calls for new product owners, Happy Calls for dissatisfied customers and Crisis case customers, repeated customers and flagship product users.
    • Manage complaints and feedback from customers.
    • Escalate and highlight feedback that are serious in nature to Person In Charge.
    • Record call details in the applicable systems for tracking purposes.
    • Work on ad-hoc tasks assigned by respective line manager including handling of mystery calls, test calls and surveys.
    • Meet daily target set by management by performing number of outbound attempts, success rate, timely follow up calls and customer satisfaction.
    • Excellent verbal communication skills, persuasive, and friendly personality.
    • Good reading skills, attentive and good understanding skills; able to identify issues quickly and usage of appropriate probing skills.
    • Good writing skills, excellent grammar, structure, and attention to detail.

    Skill Requirements:
    • Diploma holder or have an equivalent professional qualification in a relevant field of study.
    • Proficient in spoken and written English, Bahasa Malaysia and Mandarin.
    • At least one-year experience in escalation/dispute handling team.
    • At least 2 years’ experience in customer service.
    • Ability to use Google Chrome, Internet Explorer.
    • Knowledge about mobile technology and other digital applications.
    • Knowledge about Android and other phone software mechanisms.
    • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
    • Ability to work in a challenging environment.
    • Contact Centre Operating Days: Monday – Sunday.
    • Contact Centre Operating Hours: 9am - 9pm.
    • Work hours: Rotational shifts; 9.5 hrs. inclusive of 1.5 hrs break.
    • 5 day week; off days based on roster.

    The Package :
    • Monthly Salary RM4,000
    • 15 days Annual Leave
    • 14 days Medical Leave
    • Medical and hospitalization coverage

    Experience Required :
    • Associate

    Location :
    • Kuala Lumpur, WP, Malaysia.

    Employment Type :
    • Full Time.