Specialist - Quality and Customer Experience (English Language Support)
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Job Description
The Responsibilities of the Role:
- The analysts shall assist the development of the Arion and AI tools to give Customer Support a firm base in relation to quality.
- The analysts shall be daily moderators of automated learning.
- Conduct investigations as and when required.
- Utilize software to notify Operations so there is compliance with quality standards and procedures.
- Create and enable a structure for real-time quality feedback.
- Continue the development and enhancement of the supervised learning machine and user interface.
- Facilitate the change from random scoring to targeted actions.
- Detecting and repairing broken customer journeys.
- Provide Customer Support with actionable insights.
- Includes 24/7 coverage, so evening and weekend shift potentially work required.
- Be professional, fair and disciplined in all areas of the role.
Skill Requirements:
- Degree or Diploma qualification are encouraged to apply.
- Preferably with at least one year relevant working experience.
- Must speak fluent English.
- Telegu and Hindi language – to Speak, Read, and Write is an added advantage.
The Package :
- Attractive Salary (RM 3,500 – RM 4,000).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Associate
Location :
- Kuala Lumpur, WP, Malaysia.
Employment Type :
- Full Time.