Specialist - Quality and Customer Experience (English Language Support)

Job Description

The Responsibilities of the Role:

• The analysts shall assist the development of the Arion and AI tools to give Customer Support a firm base in relation to quality.
• The analysts shall be daily moderators of automated learning.
• Conduct investigations as and when required.
• Utilize software to notify Operations so there is compliance with quality standards and procedures.
• Create and enable a structure for real-time quality feedback.
• Continue the development and enhancement of the supervised learning machine and user interface.
• Facilitate the change from random scoring to targeted actions.
• Detecting and repairing broken customer journeys.
• Provide Customer Support with actionable insights.
• Includes 24/7 coverage, so evening and weekend shift potentially work required.
• Be professional, fair and disciplined in all areas of the role.

Skill Requirements:

• Degree or Diploma qualification are encouraged to apply.
• Preferably with at least one year relevant working experience.
• Must speak fluent English.
• Telegu and Hindi language – to Speak, Read, and Write is an added advantage.

The Package :

• Attractive Salary (RM 3,500 – RM 4,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.