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Job Description

The Responsibilities of the Role:

• Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
• Escalate intricate issues or complaints to higher-level support or supervisors as needed.
• Develop and retain a profound understanding of the company's products, services, and policies.
• Aid customers in product usage and troubleshoot any related issues.
• Accurately document customer interactions in the company's database or CRM system.
• Uphold high-quality service standards to ensure and enhance customer satisfaction.

Skill Requirements:

• Minimum Diploma in any field (preferably in IT).
• Minimum 1 years’ experience in the call centre industry, a similar role is an advantage.
• Working experience in any technical related fields is an added advantage.
• Excellent command of spoken and written Bahasa Malaysia/English.
• Fresh graduates fluent in Mandarin are encouraged to apply.
• Possess initiative, able to work independently and as a team.
• Ability to work in a challenging environment.
• Contact Centre Operating Days: 9:30am - 5:30pm (Monday - Friday), 9:30am - 12:30pm (Saturday).
• This position is open to locals only.

The Package :

• Attractive Salary for Bahasa Malaysia and English (RM 2800.00).
• Attractive Salary for Bahasa Malaysia, English and Mandarin (RM 3000.00).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Associate

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.